Flight cancellations and delays are the most common issues experienced by travelers. Luckily, the European Union has EU Regulation 261, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 defines the conditions when passengers are eligible for compensation and assistance in the event of flight disruption.
In this article, you will discover everything you need to know about EU 261 regulation and in which situations you are entitled to compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers departing from or arriving at Stockholm Arlanda Airport on flights operated by EU-based airlines have certain rights when facing significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper meals and refreshments during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is needed, the airline must provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers have the option to choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Depending on the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.
Stockholm Arlanda Airport Flight Delay Compensation
Passengers facing flight delays at Stockholm Arlanda Airport may be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the reason for the delay and whether it follows UK and EU regulations. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays due to extraordinary circumstances outside their control.
Stockholm Arlanda Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Stockholm Arlanda Airport, according to EU 261/2004, passengers can get compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
Nevertheless, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation could still be available even when you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the length of the delay. You can check this table to figure out the amount of compensation you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t provide compensation for cancellations due to extraordinary circumstances outside their control, such as extreme weather conditions or strikes by air traffic controllers.
Which Stockholm Arlanda Airport Flights are Covered by EU261?
If you are departing from an airport in the European Union and traveling on an airline flight originating in the EU, you are protected under EU Regulation 261/2004. This law guarantees that you have certain rights in case of a delay, flight cancellation, denied boarding, and other similar situations. Here’s a more detailed table of which cases are covered under EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Stockholm Arlanda Airport to anywhere | Yes | Yes |
| Arrivals at Stockholm Arlanda Airport from inside the EU | Yes | No |
| Arrivals at Stockholm Arlanda Airport from outside the EU | Yes | No |
How to Claim Compensation from Stockholm Arlanda Airport
Flight delays and cancellations often occur due to factors such as extreme weather conditions, air traffic congestion, technical problems, or crew shortages. If you encounter a flight disruption at Stockholm Arlanda Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate your compensation claim, proceed with these steps:
- Fill in this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will do our best to secure your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
21.06.202515:05 | Ryanair Sun 4626 | Arlanda (STO) John Paul II Balice International (KRK) | delayed | Claim Refund |
20.06.202515:35 | Emirates 158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
20.06.202515:35 | Icelandair 6004 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
20.06.202515:35 | Qantas 8158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
20.06.202515:25 | Norwegian 4050 | Arlanda (STO) Skelleftea (SFT) | delayed | Claim Refund |
20.06.202514:55 | Svenskt Ambulansflyg | Arlanda (STO) Visby (VBY) | delayed | Claim Refund |
20.06.202512:10 | Pegasus 1280 | Arlanda (STO) Sabiha Gokcen (IST) | cancelled | Claim Refund |
20.06.202506:30 | Brussels Airlines 2298 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
20.06.202506:30 | Etihad Airways 7212 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
20.06.202506:30 | Hainan Airlines 8576 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
19.06.202519:00 | SAS 1044 | Arlanda (STO) Kiruna (KRN) | delayed | Claim Refund |
19.06.202519:00 | Air France 3856 | Arlanda (STO) Kiruna (KRN) | delayed | Claim Refund |
19.06.202519:00 | KLM 8624 | Arlanda (STO) Kiruna (KRN) | delayed | Claim Refund |
19.06.202519:00 | Etihad Airways 3911 | Arlanda (STO) Kiruna (KRN) | delayed | Claim Refund |
19.06.202518:45 | Amapola 424 | Arlanda (STO) Lycksele (LYC) | delayed | Claim Refund |
19.06.202517:50 | SAS 189 | Arlanda (STO) () | delayed | Claim Refund |
19.06.202517:50 | KLM 2944 | Arlanda (STO) () | delayed | Claim Refund |
19.06.202517:50 | Amapola 788 | Arlanda (STO) Arvidsjaur (AJR) | delayed | Claim Refund |
19.06.202517:10 | Ryanair 7603 | Arlanda (STO) Liszt Ferenc International (BUD) | delayed | Claim Refund |
19.06.202514:55 | Pegasus 7234 | Arlanda (STO) Sabiha Gokcen (IST) | cancelled | Claim Refund |
19.06.202513:55 | SAS 2131 | Arlanda (STO) Halmstad (HAD) | delayed | Claim Refund |
19.06.202513:55 | KLM 8434 | Arlanda (STO) Halmstad (HAD) | delayed | Claim Refund |
19.06.202513:25 | Braathens Regional 195 | Arlanda (STO) Kalmar (KLR) | delayed | Claim Refund |
19.06.202513:25 | KLM 8418 | Arlanda (STO) Kalmar (KLR) | delayed | Claim Refund |
19.06.202512:10 | Pegasus 1280 | Arlanda (STO) Sabiha Gokcen (IST) | delayed | Claim Refund |
19.06.202509:10 | Amapola 662 | Arlanda (STO) Kramfors (KRF) | delayed | Claim Refund |
19.06.202506:30 | Hainan Airlines 8576 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
19.06.202506:30 | Etihad Airways 7212 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
19.06.202506:30 | Brussels Airlines 2298 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
18.06.202519:15 | Amapola 664 | Arlanda (STO) Kramfors (KRF) | delayed | Claim Refund |
18.06.202518:40 | Braathens Regional 197 | Arlanda (STO) Kalmar (KLR) | delayed | Claim Refund |
18.06.202518:40 | KLM 8420 | Arlanda (STO) Kalmar (KLR) | delayed | Claim Refund |
18.06.202518:05 | FlexFlight 7306 | Arlanda (STO) Ornskoldsvik (OER) | delayed | Claim Refund |
18.06.202518:05 | Amapola 306 | Arlanda (STO) Ornskoldsvik (OER) | delayed | Claim Refund |
18.06.202511:20 | Norwegian 4507 | Arlanda (STO) Berlin Brandenburg Airport (BER) | delayed | Claim Refund |
17.06.202515:35 | Emirates 158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
17.06.202515:35 | Icelandair 6004 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
17.06.202515:35 | Qantas 8158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
17.06.202506:30 | Brussels Airlines 2298 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
17.06.202506:30 | Hainan Airlines 8576 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
17.06.202506:30 | Etihad Airways 7212 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
16.06.202515:35 | Qantas 8158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
16.06.202515:35 | Icelandair 6004 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
16.06.202515:35 | Emirates 158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
16.06.202514:15 | LOT – Polish Airlines 5409 | Arlanda (STO) Sundsvall/harnosand (SDL) | delayed | Claim Refund |
16.06.202514:15 | SAS 52 | Arlanda (STO) Sundsvall/harnosand (SDL) | delayed | Claim Refund |
16.06.202514:15 | KLM 8440 | Arlanda (STO) Sundsvall/harnosand (SDL) | delayed | Claim Refund |
16.06.202514:15 | Air France 3870 | Arlanda (STO) Sundsvall/harnosand (SDL) | delayed | Claim Refund |
16.06.202513:55 | KLM 8434 | Arlanda (STO) Halmstad (HAD) | delayed | Claim Refund |
16.06.202513:55 | SAS 2131 | Arlanda (STO) Halmstad (HAD) | delayed | Claim Refund |
16.06.202509:10 | Amapola 662 | Arlanda (STO) Kramfors (KRF) | delayed | Claim Refund |
15.06.202515:35 | Emirates 158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
15.06.202515:35 | Icelandair 6004 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
15.06.202515:35 | Qantas 8158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
15.06.202513:55 | KLM 8434 | Arlanda (STO) Halmstad (HAD) | delayed | Claim Refund |
15.06.202513:55 | Braathens Regional 2131 | Arlanda (STO) Halmstad (HAD) | delayed | Claim Refund |
15.06.202506:25 | Eurowings 9213 | Arlanda (STO) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
14.06.202518:30 | KLM 8576 | Arlanda (STO) Visby (VBY) | delayed | Claim Refund |
14.06.202518:30 | SAS 83 | Arlanda (STO) Visby (VBY) | delayed | Claim Refund |
14.06.202518:30 | Air France 4569 | Arlanda (STO) Visby (VBY) | delayed | Claim Refund |
14.06.202515:05 | Ryanair Sun 4626 | Arlanda (STO) John Paul II Balice International (KRK) | delayed | Claim Refund |
14.06.202512:10 | Svenskt Ambulansflyg | Arlanda (STO) Axamo (JKG) | delayed | Claim Refund |
13.06.202519:15 | Amapola 664 | Arlanda (STO) Kramfors (KRF) | delayed | Claim Refund |
13.06.202518:45 | Amapola 424 | Arlanda (STO) Lycksele (LYC) | delayed | Claim Refund |
13.06.202518:40 | KLM 8420 | Arlanda (STO) Kalmar (KLR) | cancelled | Claim Refund |
13.06.202518:40 | SAS 197 | Arlanda (STO) Kalmar (KLR) | cancelled | Claim Refund |
13.06.202518:00 | Braathens Regional 1127 | Arlanda (STO) Kallinge (RNB) | delayed | Claim Refund |
13.06.202518:00 | KLM 8402 | Arlanda (STO) Kallinge (RNB) | delayed | Claim Refund |
13.06.202515:35 | Qantas 8158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
13.06.202515:35 | Emirates 158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
13.06.202515:35 | Icelandair 6004 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
13.06.202514:15 | Air France 3870 | Arlanda (STO) Sundsvall/harnosand (SDL) | delayed | Claim Refund |
13.06.202514:15 | SAS 52 | Arlanda (STO) Sundsvall/harnosand (SDL) | delayed | Claim Refund |
13.06.202514:15 | KLM 8440 | Arlanda (STO) Sundsvall/harnosand (SDL) | delayed | Claim Refund |
13.06.202509:10 | Amapola 662 | Arlanda (STO) Kramfors (KRF) | delayed | Claim Refund |
12.06.202518:30 | Ryanair 4626 | Arlanda (STO) John Paul II Balice International (KRK) | delayed | Claim Refund |
12.06.202512:20 | SAS 109 | Arlanda (STO) Sturup (MMA) | cancelled | Claim Refund |
12.06.202512:20 | KLM 8686 | Arlanda (STO) Sturup (MMA) | cancelled | Claim Refund |
12.06.202511:30 | Norwegian 3807 | Arlanda (STO) John Paul II Balice International (KRK) | delayed | Claim Refund |
12.06.202509:10 | Amapola 662 | Arlanda (STO) Kramfors (KRF) | delayed | Claim Refund |
12.06.202506:30 | Hainan Airlines 8576 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
12.06.202506:30 | Etihad Airways 7212 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
12.06.202506:30 | Brussels Airlines 2298 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
11.06.202512:50 | ANA 5182 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
10.06.202518:05 | FlexFlight 7306 | Arlanda (STO) Ornskoldsvik (OER) | delayed | Claim Refund |
10.06.202518:05 | Amapola 306 | Arlanda (STO) Ornskoldsvik (OER) | delayed | Claim Refund |
10.06.202506:30 | Etihad Airways 7212 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
10.06.202506:30 | Hainan Airlines 8576 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
10.06.202506:30 | Brussels Airlines 2298 | Arlanda (STO) Brussels Airport (BRU) | delayed | Claim Refund |
10.06.202506:25 | Eurowings 9213 | Arlanda (STO) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
09.06.202515:35 | Icelandair 6004 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
09.06.202515:35 | Emirates 158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
09.06.202515:35 | Qantas 8158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
09.06.202514:10 | Amapola 304 | Arlanda (STO) Ornskoldsvik (OER) | delayed | Claim Refund |
09.06.202513:55 | KLM 8434 | Arlanda (STO) Halmstad (HAD) | delayed | Claim Refund |
09.06.202513:55 | Braathens Regional 2131 | Arlanda (STO) Halmstad (HAD) | delayed | Claim Refund |
09.06.202509:10 | Amapola 662 | Arlanda (STO) Kramfors (KRF) | delayed | Claim Refund |
08.06.202517:25 | Amapola 724 | Arlanda (STO) Kramfors (KRF) | cancelled | Claim Refund |
08.06.202515:35 | Qantas 8158 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
08.06.202515:35 | Icelandair 6004 | Arlanda (STO) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
