Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in such situations. According to EU 261/2004, if your flight is disrupted, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the law that deals with air passengers’ rights. Specifically, this law covers different situations, such as rebooking, delays, flight cancellations, etc., and obligates airlines to resolve individual cases with fairness and care. If the situation occurs because of the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. In addition, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 contains regulations regarding the compensation process, including aid to people who suffered from flight problems. In particular, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, based on your circumstances.
Compensation for Rossiya Airlines Flight Cancellation
First and foremost, passengers need to know that the airline is required to notify them about the flight cancellation. In case the airline notifies you under fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger might be entitled to compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Rossiya Airlines Flight Delay
When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline is also required to provide a passenger with refreshments, meals, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care relates to a specific aspect of EU Regulation 261/2004, which establishes standard rules on assistance and compensation for travelers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261 obliges airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:
- Food and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger receives an alternative flight, it is important to understand upgrading and downgrading the flight’s class.
In cases, when the airline provides you with an upgraded class (for example, you booked Economy but were upgraded to Business class), you won’t be charged additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you are entitled to receive reimbursement. In this case, you should be aware that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers will not receive compensation for cancelled or delayed flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline could hypothetically have done something to avoid issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Rossiya Airlines is not a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Rossiya Airlines Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should be aware of the process to seek compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will make every effort to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202507:05 | Rossiya Airlines 6405 | Moscow (SVO) Syktyvkar (SCW) | delayed | Claim Refund |
18.06.202519:40 | Rossiya Airlines 6827 | Moscow (SVO) Saransk (SKX) | delayed | Claim Refund |
17.06.202519:35 | Rossiya Airlines 6865 | Moscow (SVO) Anadyr (DYR) | delayed | Claim Refund |
16.06.202522:00 | Rossiya Airlines 6828 | Saransk (SKX) Moscow (SVO) | delayed | Claim Refund |
15.06.202518:15 | Rossiya Airlines 6865 | Moscow (SVO) Anadyr (DYR) | delayed | Claim Refund |
14.06.202508:15 | Rossiya Airlines 6835 | Krasnojarsk (KJA) Magadan (GDX) | delayed | Claim Refund |
08.06.202519:40 | Rossiya Airlines 6827 | Moscow (SVO) Saransk (SKX) | delayed | Claim Refund |
07.06.202508:15 | Rossiya Airlines 6835 | Krasnojarsk (KJA) Magadan (GDX) | delayed | Claim Refund |
05.06.202522:20 | Rossiya Airlines 6267 | Moscow (SVO) Petropavlovsk-Kamchats (PKC) | delayed | Claim Refund |
05.06.202522:00 | Rossiya Airlines 6828 | Saransk (SKX) Moscow (SVO) | delayed | Claim Refund |
05.06.202519:40 | Rossiya Airlines 6827 | Moscow (SVO) Saransk (SKX) | delayed | Claim Refund |
02.06.202514:25 | Rossiya Airlines 6866 | Anadyr (DYR) Moscow (SVO) | delayed | Claim Refund |
26.05.202515:25 | Rossiya Airlines 6866 | Anadyr (DYR) Moscow (SVO) | delayed | Claim Refund |
25.05.202519:45 | Rossiya Airlines 6865 | Moscow (SVO) Anadyr (DYR) | delayed | Claim Refund |
21.05.202519:40 | Rossiya Airlines 6827 | Moscow (SVO) Saransk (SKX) | delayed | Claim Refund |
21.05.202515:25 | Rossiya Airlines 6866 | Anadyr (DYR) Moscow (SVO) | delayed | Claim Refund |
19.05.202515:25 | Rossiya Airlines 6866 | Anadyr (DYR) Moscow (SVO) | delayed | Claim Refund |
18.05.202519:45 | Rossiya Airlines 6865 | Moscow (SVO) Anadyr (DYR) | delayed | Claim Refund |
17.05.202502:30 | Rossiya Airlines 6681 | Sochi (AER) Dubai (DWC) | delayed | Claim Refund |
15.05.202511:45 | Rossiya Airlines 6445 | Saint Petersburg (LED) Kirovsk (KVK) | delayed | Claim Refund |
14.05.202515:25 | Rossiya Airlines 6812 | Anadyr (DYR) Moscow (SVO) | delayed | Claim Refund |
13.05.202519:35 | Rossiya Airlines 6811 | Moscow (SVO) Anadyr (DYR) | delayed | Claim Refund |
11.05.202519:45 | Rossiya Airlines 6811 | Moscow (SVO) Anadyr (DYR) | delayed | Claim Refund |
08.05.202519:05 | Rossiya Airlines 6447 | Saint Petersburg (LED) Kirovsk (KVK) | delayed | Claim Refund |
07.05.202515:25 | Rossiya Airlines 6812 | Anadyr (DYR) Moscow (SVO) | delayed | Claim Refund |
06.05.202519:40 | Rossiya Airlines 6827 | Moscow (SVO) Saransk (SKX) | delayed | Claim Refund |
06.05.202519:35 | Rossiya Airlines 6811 | Moscow (SVO) Anadyr (DYR) | delayed | Claim Refund |
04.05.202519:45 | Rossiya Airlines 6811 | Moscow (SVO) Anadyr (DYR) | delayed | Claim Refund |
04.05.202508:20 | Rossiya Airlines 6835 | Krasnojarsk (KJA) Magadan (GDX) | delayed | Claim Refund |
01.05.202500:45 | Rossiya Airlines 6263 | Moscow (SVO) Magnitogorsk (MQF) | delayed | Claim Refund |
30.04.202514:35 | Rossiya Airlines 5576 | Sharm el-Sheikh (SSH) Ufa (UFA) | delayed | Claim Refund |
30.04.202509:45 | Rossiya Airlines 5573 | Ufa (UFA) Hurghada (HRG) | delayed | Claim Refund |
29.04.202519:35 | Rossiya Airlines 6811 | Moscow (SVO) Anadyr (DYR) | delayed | Claim Refund |
29.04.202519:05 | Rossiya Airlines 6447 | Saint Petersburg (LED) Kirovsk (KVK) | delayed | Claim Refund |
29.04.202518:40 | Rossiya Airlines 6836 | Magadan (GDX) Krasnojarsk (KJA) | delayed | Claim Refund |
27.04.202519:35 | Rossiya Airlines 6811 | Moscow (SVO) Anadyr (DYR) | delayed | Claim Refund |
27.04.202519:05 | Rossiya Airlines 6447 | Saint Petersburg (LED) Kirovsk (KVK) | delayed | Claim Refund |
