Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in such situations. According to EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on Daallo Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the legislation that deals with the rights of air passengers. Specifically, this regulation covers diverse cases, such as flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with fairness and care. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences is entitled to receive compensation. Moreover, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 encompasses regulations regarding the compensation process, including assistance for passengers who suffered from issues with flights. Specifically, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum ranges, depending on your circumstances.
Daallo Airlines Flight Cancellation Compensation
First and foremost, passengers need to know that the airline must inform them about the cancellation of their flight. If the airline informs you under fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger may also be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Daallo Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline must also provide a passenger with beverages, some food, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of EU Regulation 261/2004, which sets out regulations on assistance and compensation for travelers in cases of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU 261/2004 obliges airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:
- Food and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger gets an alternative flight, it is helpful to be aware of upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you booked Economy but were upgraded to Business class), you won’t have to pay additional fees for this service.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you are entitled to obtain reimbursement. Here, you should be aware that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for delayed or cancelled flights. Specifically, we talk about extraordinary circumstances that are beyond the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline potentially could have done something to prevent issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Daallo Airlines is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Daallo Airlines Compensation
Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should know exactly how to claim compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws thoroughly and will strive to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
02.11.202506:10 | Daallo Airlines 165 | Jeddah (JED) Mogadishu (MGQ) | Delayed | Claim Refund |
02.11.202506:00 | Daallo Airlines 301 | Nairobi (NBO) Mogadishu (MGQ) | Delayed | Claim Refund |
31.10.202509:40 | Daallo Airlines 169 | Hargeisa (HGA) Mogadishu (MGQ) | Delayed | Claim Refund |
31.10.202506:10 | Daallo Airlines 169 | Jeddah (JED) Hargeisa (HGA) | Delayed | Claim Refund |
02.10.202510:10 | Daallo Airlines 168 | Mogadishu (MGQ) Hargeisa (HGA) | Delayed | Claim Refund |
25.09.202509:00 | Daallo Airlines 189 | Hargeisa (HGA) Mogadishu (MGQ) | Delayed | Claim Refund |
25.09.202505:30 | Daallo Airlines 189 | Dubai (DXB) Hargeisa (HGA) | Delayed | Claim Refund |
