Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in these situations. According to EU261/2004, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the regulation that covers air passengers’ rights. In particular, this regulation covers diverse cases, including flight cancellations, delays, rebooking, etc., and obligates airlines to resolve individual cases with fairness and care. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. Furthermore, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
The EU 261 includes regulations concerning the process of compensation, including aid to people who suffered from issues with flights. In particular, the amount of compensation you can expect to receive is up to 600 euros per passenger. This sum varies, depending on your circumstances.
Compensation for Azul Brazilian Airlines Flight Cancellation
First and foremost, passengers should be aware that the airline must inform them about the cancellation of their flight. In case the airline informs you less than fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger might be eligible for compensation. The table below shows the airline’s obligations based on the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Azul Brazilian Airlines Flight Delay
When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for 5 hours or more, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, in such situations, the airline also must provide a passenger with refreshments, meals, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which sets out regulations on assistance and compensation to passengers in the event of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU261/2004 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:
- Snacks and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is important to understand upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for instance, you booked Economy but were upgraded to Business class), you will not have to pay additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you can receive reimbursement. Here, it is worth mentioning that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers will not receive compensation for delayed or cancelled flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline could hypothetically have done something to avoid problems with the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
EU 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Azul Brazilian Airlines isn’t a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Azul Brazilian Airlines Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to seek compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will make every effort to secure your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202508:40 | Azul 3007 | Brasilia (BSB) Rio Branco (RBR) | delayed | Claim Refund |
20.06.202508:40 | Azul 3038 | Brasilia (BSB) Salvador (SSA) | delayed | Claim Refund |
20.06.202506:05 | Azul 2474 | Sao Paulo (CNF) Porto Seguro (BPS) | delayed | Claim Refund |
19.06.202521:05 | Azul 7671 | New York (MCO) Aguadilla (BQN) | delayed | Claim Refund |
19.06.202520:45 | Azul 7669 | New York (MCO) Boston (BOS) | delayed | Claim Refund |
19.06.202520:10 | Azul 7414 | Fort Lauderdale (FLL) Boston (BOS) | delayed | Claim Refund |
19.06.202517:20 | Azul 7202 | Berlin (BER) Lisbon (LIS) | delayed | Claim Refund |
19.06.202516:15 | Azul 4317 | Sao Paulo (CNF) Ipatinga (IPN) | delayed | Claim Refund |
19.06.202515:05 | Azul 2670 | Sao Paulo (CGH) Sao Paulo (SDU) | delayed | Claim Refund |
19.06.202514:45 | Azul 2918 | Sao Paulo (VCP) Marilia (MII) | delayed | Claim Refund |
19.06.202514:00 | Azul 6122 | Sao Paulo (CNF) Uberaba (UBA) | delayed | Claim Refund |
19.06.202513:30 | Azul 4204 | Sao Paulo (VCP) Sao Paulo (SDU) | delayed | Claim Refund |
19.06.202513:05 | Azul 4384 | Sao Paulo (VCP) Rondonopolis (ROO) | delayed | Claim Refund |
19.06.202512:35 | Azul 2780 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Claim Refund |
19.06.202512:10 | Azul 2968 | Santa Maria (RIA) Porto Alegre (POA) | delayed | Claim Refund |
19.06.202511:55 | Azul 7201 | Lisbon (LIS) Berlin (BER) | delayed | Claim Refund |
19.06.202511:20 | Azul 2905 | Sao Paulo (CNF) Sao Paulo (SDU) | delayed | Claim Refund |
19.06.202510:55 | Azul 6054 | Sao Paulo (CGH) Sao Paulo (SDU) | delayed | Claim Refund |
19.06.202510:40 | Azul 4540 | Bauru (JTC) Sao Paulo (VCP) | delayed | Claim Refund |
19.06.202510:35 | Azul 2929 | Porto Alegre (POA) Santa Maria (RIA) | delayed | Claim Refund |
19.06.202509:40 | Azul 7110 | Lisbon (LIS) Brasilia (BSB) | delayed | Claim Refund |
19.06.202509:15 | Azul 4530 | Sao Paulo (VCP) Bauru (JTC) | delayed | Claim Refund |
19.06.202508:35 | Azul 5033 | Sao Paulo (CNF) Barreiras (BRA) | delayed | Claim Refund |
19.06.202508:30 | Azul 4673 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Claim Refund |
19.06.202506:00 | Azul 7324 | Berlin (BER) Lisbon (LIS) | delayed | Claim Refund |
19.06.202503:30 | Azul 9008 | Recife (REC) Juazeiro Do Norte (JDO) | delayed | Claim Refund |
18.06.202522:05 | Azul 6595 | Sao Paulo (VCP) Brasilia (BSB) | delayed | Claim Refund |
18.06.202522:05 | Azul 4126 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Claim Refund |
18.06.202521:40 | Azul 3004 | Sao Paulo (GIG) Sao Jose Dos Campos (SJK) | delayed | Claim Refund |
18.06.202520:55 | Azul 3033 | Brasilia (BSB) Fortaleza (FOR) | delayed | Claim Refund |
18.06.202519:00 | Azul 7735 | Fort Lauderdale (FLL) Aguadilla (BQN) | delayed | Claim Refund |
18.06.202517:55 | Azul 6181 | Sao Paulo (VCP) Uberaba (UBA) | delayed | Claim Refund |
18.06.202516:25 | Azul 4222 | Marilia (MII) Sao Paulo (VCP) | delayed | Claim Refund |
18.06.202514:59 | Azul 7674 | New York (MCO) Buffalo (BUF) | delayed | Claim Refund |
18.06.202514:15 | Azul 5023 | Salvador (SSA) Barreiras (BRA) | delayed | Claim Refund |
18.06.202513:45 | Azul 2667 | Sao Paulo (VCP) Sao Paulo (IZA) | delayed | Claim Refund |
18.06.202511:50 | Azul 7471 | Lisbon (LIS) Ponta Delgada (PDL) | delayed | Claim Refund |
18.06.202511:40 | Azul 4579 | Santa Maria (RIA) Sao Paulo (VCP) | cancelled | Claim Refund |
18.06.202508:30 | Azul 7208 | Lisbon (LIS) Dusseldorf (DUS) | delayed | Claim Refund |
18.06.202508:15 | Azul 7487 | Lisbon (LIS) Ponta Delgada (PDL) | delayed | Claim Refund |
18.06.202508:10 | Azul 4578 | Sao Paulo (VCP) Santa Maria (RIA) | cancelled | Claim Refund |
18.06.202506:00 | Azul 2706 | Sao Paulo (VCP) Brasilia (BSB) | delayed | Claim Refund |
17.06.202522:05 | Azul 4126 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Claim Refund |
17.06.202521:15 | Azul 6060 | Sao Paulo (CGH) Sao Paulo (SDU) | delayed | Claim Refund |
17.06.202520:15 | Azul 4302 | Recife (REC) Brasilia (BSB) | delayed | Claim Refund |
17.06.202517:30 | Azul 6047 | Sao Paulo (CGH) Sao Paulo (SDU) | delayed | Claim Refund |
17.06.202515:30 | Azul 4696 | Brasilia (BSB) Sao Paulo (VCP) | delayed | Claim Refund |
17.06.202515:15 | Azul 4554 | Sao Paulo (VCP) Sinop (OPS) | delayed | Claim Refund |
17.06.202515:05 | Azul 2670 | Sao Paulo (CGH) Sao Paulo (SDU) | delayed | Claim Refund |
17.06.202514:15 | Azul 5023 | Salvador (SSA) Barreiras (BRA) | delayed | Claim Refund |
17.06.202512:00 | Azul 7471 | Lisbon (LIS) Ponta Delgada (PDL) | delayed | Claim Refund |
17.06.202509:35 | Azul 4118 | Sao Paulo (SDU) Sao Paulo (CNF) | delayed | Claim Refund |
17.06.202507:55 | Azul 4645 | Sao Paulo (SDU) Sao Paulo (GRU) | delayed | Claim Refund |
16.06.202521:20 | Azul 2884 | Sao Paulo (VCP) Sao Paulo (SDU) | delayed | Claim Refund |
16.06.202520:15 | Azul 4302 | Recife (REC) Brasilia (BSB) | delayed | Claim Refund |
16.06.202519:25 | Azul 6008 | Sao Paulo (CGH) Brasilia (BSB) | delayed | Claim Refund |
16.06.202514:10 | Azul 5080 | Sao Paulo (CNF) Governador Valadares (GVR) | delayed | Claim Refund |
16.06.202513:15 | Azul 4218 | Belem (BEL) Altamira (ATM) | delayed | Claim Refund |
16.06.202513:00 | Azul 7211 | Lisbon (LIS) Dusseldorf (DUS) | delayed | Claim Refund |
16.06.202510:30 | Azul 5068 | Brasilia (BSB) Sao Paulo (CNF) | delayed | Claim Refund |
16.06.202509:40 | Azul 6001 | Brasilia (BSB) Sao Paulo (CGH) | delayed | Claim Refund |
16.06.202508:40 | Azul 3007 | Brasilia (BSB) Rio Branco (RBR) | delayed | Claim Refund |
16.06.202508:35 | Azul 5033 | Sao Paulo (CNF) Barreiras (BRA) | delayed | Claim Refund |
16.06.202508:30 | Azul 4673 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Claim Refund |
16.06.202508:30 | Azul 3011 | Brasilia (BSB) Curitiba (CWB) | delayed | Claim Refund |
16.06.202507:15 | Azul 6011 | Sao Paulo (CGH) Brasilia (BSB) | delayed | Claim Refund |
15.06.202515:25 | Azul 7472 | Ponta Delgada (PDL) Lisbon (LIS) | delayed | Claim Refund |
15.06.202514:30 | Azul 4950 | Salvador (SSA) Lencois (LEC) | delayed | Claim Refund |
15.06.202513:00 | Azul 4216 | Sao Paulo (VCP) Alta Floresta (AFL) | delayed | Claim Refund |
15.06.202512:50 | Azul 4790 | Sao Paulo (VCP) Cacoal (OAL) | delayed | Claim Refund |
15.06.202510:05 | Azul 5205 | Porto Velho (PVH) Ji-Parana (JPR) | delayed | Claim Refund |
15.06.202507:10 | Azul 7400 | Buffalo (BUF) Fort Lauderdale (FLL) | delayed | Claim Refund |
14.06.202519:40 | Azul 7205 | Frankfurt (FRA) Lisbon (LIS) | delayed | Claim Refund |
14.06.202518:45 | Azul 4142 | Sao Paulo (CNF) Ipatinga (IPN) | delayed | Claim Refund |
14.06.202516:30 | Azul 4091 | Fernando De Noronha (FEN) Recife (REC) | cancelled | Claim Refund |
14.06.202516:25 | Azul 4222 | Marilia (MII) Sao Paulo (VCP) | delayed | Claim Refund |
14.06.202514:45 | Azul 2918 | Sao Paulo (VCP) Marilia (MII) | delayed | Claim Refund |
14.06.202513:30 | Azul 7471 | Lisbon (LIS) Ponta Delgada (PDL) | delayed | Claim Refund |
14.06.202512:10 | Azul 2968 | Santa Maria (RIA) Porto Alegre (POA) | cancelled | Claim Refund |
14.06.202510:35 | Azul 2929 | Porto Alegre (POA) Santa Maria (RIA) | delayed | Claim Refund |
14.06.202509:55 | Azul 2758 | Governador Valadares (GVR) Sao Paulo (CNF) | delayed | Claim Refund |
14.06.202508:25 | Azul 2875 | Sao Paulo (CNF) Governador Valadares (GVR) | delayed | Claim Refund |
14.06.202508:15 | Azul 7487 | Lisbon (LIS) Ponta Delgada (PDL) | delayed | Claim Refund |
13.06.202518:30 | Azul 4977 | Sao Paulo (VCP) Bauru (JTC) | delayed | Claim Refund |
13.06.202514:25 | Azul 7472 | Ponta Delgada (PDL) Lisbon (LIS) | cancelled | Claim Refund |
13.06.202513:45 | Azul 2667 | Sao Paulo (VCP) Sao Paulo (IZA) | delayed | Claim Refund |
13.06.202513:05 | Azul 4384 | Sao Paulo (VCP) Rondonopolis (ROO) | delayed | Claim Refund |
13.06.202513:00 | Azul 4808 | Sao Paulo (VCP) Vilhena (BVH) | delayed | Claim Refund |
13.06.202506:30 | Azul 7474 | Ponta Delgada (PDL) Lisbon (LIS) | delayed | Claim Refund |
12.06.202522:05 | Azul 4126 | Sao Paulo (CNF) Brasilia (BSB) | delayed | Claim Refund |
12.06.202521:30 | Azul 3004 | Brasilia (BSB) Rio Branco (RBR) | delayed | Claim Refund |
12.06.202521:15 | Azul 3002 | Brasilia (BSB) Curitiba (CWB) | delayed | Claim Refund |
12.06.202521:05 | Azul 3012 | Brasilia (BSB) Manaus (MAO) | delayed | Claim Refund |
12.06.202520:15 | Azul 4302 | Recife (REC) Brasilia (BSB) | delayed | Claim Refund |
12.06.202517:20 | Azul 4076 | Sinop (OPS) Sao Paulo (VCP) | delayed | Claim Refund |
12.06.202515:45 | Azul 2631 | Sao Paulo (IZA) Sao Paulo (VCP) | delayed | Claim Refund |
12.06.202515:15 | Azul 4554 | Sao Paulo (VCP) Sinop (OPS) | delayed | Claim Refund |
12.06.202515:00 | Azul 6907 | Tampa (TPA) Fort Lauderdale (FLL) | cancelled | Claim Refund |
12.06.202514:45 | Azul 2918 | Sao Paulo (VCP) Marilia (MII) | delayed | Claim Refund |
12.06.202514:15 | Azul 5023 | Salvador (SSA) Barreiras (BRA) | delayed | Claim Refund |
