Whenever flights get delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in such situations. Under EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
European Union Regulation 261 is the law that covers air passengers’ rights. More precisely, this regulation covers diverse cases, such as flight cancellations, delays, rebooking, etc., and obligates airlines to handle individual cases with fairness and care. If the incident happens as a result of the airline’s fault, any traveler who experienced certain inconveniences has a right to receive compensation. Moreover, passengers can receive certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 contains rules concerning the compensation process, including assistance to people who suffered from flight problems. Specifically, the amount of compensation you can potentially get is up to 600 euros per person. This sum varies, according to your circumstances.
Compensation for Daallo Airlines Flight Cancellation
First and foremost, passengers should be aware that the airline is required to notify them about the flight cancellation. In case the airline informs you under fourteen days before your scheduled departure and does not provide any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger might be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Daallo Airlines Flight Delay
When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with beverages, some food, and accommodation. See essential details about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which sets out common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU 261/2004 obliges airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:
- Snacks and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is helpful to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you won’t be charged additional fees for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you have a right to get reimbursement. In this case, it’s important to note that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers aren’t eligible for compensation for delayed or cancelled flights. Particularly, we talk about extraordinary circumstances that are not within the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Moreover, if the airline potentially could have done something to avoid issues regarding the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 applies to all flights departing from European Union airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Daallo Airlines is not a European airline. Therefore, they aren’t required to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Daallo Airlines Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should be aware of the process to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws thoroughly and will do our best to secure your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202511:45 | Daallo Airlines 184 | Garoe (GGR) Dubai (DXB) | delayed | Claim Refund |
19.06.202505:30 | Daallo Airlines 189 | Dubai (DXB) Hargeisa (HGA) | delayed | Claim Refund |
18.06.202507:30 | Daallo Airlines 1732 | Jeddah (JED) Garoe (GGR) | delayed | Claim Refund |
16.06.202505:30 | Daallo Airlines 187 | Dubai (DXB) Bossaso (BSA) | delayed | Claim Refund |
08.06.202511:55 | Daallo Airlines 186 | Bossaso (BSA) Dubai (DXB) | delayed | Claim Refund |
06.06.202511:45 | Daallo Airlines 184 | Garoe (GGR) Dubai (DXB) | delayed | Claim Refund |
05.06.202505:30 | Daallo Airlines 189 | Dubai (DXB) Hargeisa (HGA) | delayed | Claim Refund |
04.06.202511:15 | Daallo Airlines 188 | Hargeisa (HGA) Dubai (DXB) | delayed | Claim Refund |
02.06.202505:30 | Daallo Airlines 187 | Dubai (DXB) Bossaso (BSA) | delayed | Claim Refund |
21.05.202511:15 | Daallo Airlines 188 | Hargeisa (HGA) Dubai (DXB) | delayed | Claim Refund |
17.05.202505:30 | Daallo Airlines 185 | Dubai (DXB) Garoe (GGR) | delayed | Claim Refund |
14.05.202511:15 | Daallo Airlines 188 | Hargeisa (HGA) Dubai (DXB) | delayed | Claim Refund |
04.05.202511:55 | Daallo Airlines 186 | Bossaso (BSA) Dubai (DXB) | delayed | Claim Refund |
