Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in these situations. Under EU261/2004, if your flight is disrupted, the airline has to provide you with compensation and assistance. This article will focus on TAAG Angola Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the law that deals with air passengers’ rights. In particular, this legislation covers different situations, such as flight cancellations, delays, rebooking, etc., and obligates airlines to handle individual cases with fairness and care. If the situation occurs due to the airline’s fault, any passenger who underwent certain inconveniences is entitled to receive compensation. In addition, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
EU Regulation 261 encompasses regulations regarding the process of compensation, including assistance to travelers who suffered from air travel disruptions. In particular, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum ranges, according to your specific case.
TAAG Angola Airlines Flight Cancellation Compensation
First and foremost, passengers need to know that the airline is required to notify them about the cancellation of their flight. In case the airline informs you less than fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261/2004, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger may also be entitled to compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
TAAG Angola Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to provide compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, in such situations, the airline also must provide a passenger with refreshments, meals, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which sets out standard rules on assistance and compensation to passengers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261 obliges airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:
- Food and drinks appropriate for the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger gets an alternative flight, it is good to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you won’t have to pay extra for this upgrade.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can receive reimbursement. Here, it’s important to note that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers will not receive compensation for cancelled or delayed flights. Particularly, we refer to extraordinary circumstances that are not within the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline could hypothetically have done something to prevent issues regarding the flight and failed to handle the situation, you may be eligible for compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 covers all flights departing from European Union airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, TAAG Angola Airlines isn’t a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim TAAG Angola Airlines Compensation
Flight cancellation or delay can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should understand the steps to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will do our best to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
06.11.202506:40 | TAAG 6002 | Madrid (MAD) Barcelona (BCN) | Cancelled | Claim Refund |
03.11.202523:55 | TAAG 6808 | Sao Paulo (GRU) Recife (REC) | Delayed | Claim Refund |
03.11.202523:00 | TAAG 6234 | Sao Paulo (GRU) Porto Alegre (POA) | Delayed | Claim Refund |
01.11.202507:20 | TAAG 6090 | Madrid (MAD) Porto (OPO) | Delayed | Claim Refund |
31.10.202507:15 | TAAG 6484 | Madrid (MAD) Geneva (GVA) | Delayed | Claim Refund |
30.10.202511:40 | TAAG 6853 | Goiania (GYN) Sao Paulo (GRU) | Delayed | Claim Refund |
29.10.202523:05 | TAAG 6524 | Sao Paulo (GRU) Fortaleza (FOR) | Delayed | Claim Refund |
29.10.202522:50 | TAAG 6320 | Sao Paulo (GRU) Sao Paulo (CNF) | Delayed | Claim Refund |
29.10.202517:05 | TAAG 6438 | Sao Paulo (GRU) Goiania (GYN) | Delayed | Claim Refund |
28.10.202507:15 | TAAG 6484 | Madrid (MAD) Geneva (GVA) | Delayed | Claim Refund |
27.10.202503:50 | TAAG 6587 | Natal (NAT) Sao Paulo (GRU) | Delayed | Claim Refund |
26.10.202521:55 | TAAG 6436 | Sao Paulo (GRU) Goiania (GYN) | Delayed | Claim Refund |
25.10.202508:45 | TAAG 6464 | Madrid (MAD) Zurich (ZRH) | Delayed | Claim Refund |
25.10.202507:20 | TAAG 6090 | Madrid (MAD) Porto (OPO) | Delayed | Claim Refund |
09.10.202508:45 | TAAG 6464 | Madrid (MAD) Zurich (ZRH) | Delayed | Claim Refund |
08.10.202513:30 | TAAG 565 | Lagos (LOS) Luanda (LAD) | Delayed | Claim Refund |
08.10.202508:45 | TAAG 564 | Luanda (LAD) Lagos (LOS) | Delayed | Claim Refund |
08.10.202508:45 | TAAG 6464 | Madrid (MAD) Zurich (ZRH) | Delayed | Claim Refund |
07.10.202511:50 | TAAG 6477 | Zurich (ZRH) Madrid (MAD) | Delayed | Claim Refund |
06.10.202519:40 | TAAG 6106 | Madrid (MAD) Lisbon (LIS) | Delayed | Claim Refund |
06.10.202511:25 | TAAG 6671 | Iguassu Falls (IGU) Sao Paulo (GRU) | Delayed | Claim Refund |
06.10.202511:05 | TAAG 6279 | Florianopolis (FLN) Sao Paulo (GRU) | Delayed | Claim Refund |
04.10.202508:45 | TAAG 6464 | Madrid (MAD) Zurich (ZRH) | Delayed | Claim Refund |
04.10.202508:00 | TAAG 6872 | Madrid (MAD) Manises (VLC) | Delayed | Claim Refund |
03.10.202523:40 | TAAG 6396 | Sao Paulo (GRU) Vitoria (VIX) | Delayed | Claim Refund |
03.10.202522:35 | TAAG 6276 | Sao Paulo (GRU) Florianopolis (FLN) | Delayed | Claim Refund |
02.10.202509:05 | TAAG 6206 | Madrid (MAD) Brussels (BRU) | Delayed | Claim Refund |
01.10.202519:40 | TAAG 6106 | Madrid (MAD) Lisbon (LIS) | Delayed | Claim Refund |
01.10.202511:25 | TAAG 6403 | Brasilia (BSB) Sao Paulo (GRU) | Delayed | Claim Refund |
30.09.202515:30 | TAAG 580 | Cape Town (CPT) Luanda (LAD) | Delayed | Claim Refund |
30.09.202509:00 | TAAG 651 | Lisbon (LIS) Luanda (LAD) | Delayed | Claim Refund |
29.09.202515:50 | TAAG 591 | Nairobi (NBO) Luanda (LAD) | Delayed | Claim Refund |
29.09.202515:30 | TAAG 580 | Cape Town (CPT) Luanda (LAD) | Delayed | Claim Refund |
29.09.202511:10 | TAAG 747 | Luanda (LAD) Sao Paulo (GRU) | Delayed | Claim Refund |
29.09.202503:10 | TAAG 6529 | Fortaleza (FOR) Sao Paulo (GRU) | Delayed | Claim Refund |
26.09.202508:55 | TAAG 6412 | Sao Paulo (GRU) Brasilia (BSB) | Delayed | Claim Refund |
25.09.202511:15 | TAAG 6671 | Iguassu Falls (IGU) Sao Paulo (GRU) | Delayed | Claim Refund |
