Whenever flights are delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. Under EU261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on Shandong Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
The EU 261 is the regulation that covers air passengers’ rights. Specifically, this legislation covers different situations, such as delays, flight cancellations, rebooking, etc., and requires airlines to handle individual cases with care and fairness. If the situation occurs as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to get compensation. Moreover, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains regulations regarding the compensation process, including aid to travelers who suffered from air travel disruptions. In particular, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum ranges, depending on your specific case.
Shandong Airlines Flight Cancellation Compensation
First and foremost, passengers need to know that the airline is required to notify them about the cancellation of their flight. If the airline informs you under fourteen days before your scheduled departure and does not offer any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger may also be entitled to compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Shandong Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is obligated to provide compensation. If the flight is delayed for five or more hours, the passenger may receive a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline is also required to provide a passenger with beverages, some food, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which establishes standard rules on compensation and assistance for travelers in the event of long delays, denied boarding, or flight cancellations.
The “Right to Care” under EU261/2004 obliges airlines to provide certain services and assistance to passengers affected by significant delays or cancellations. These include:
- Snacks and beverages appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is helpful to be aware of upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for example, you booked Economy but were upgraded to Business class), you won’t be charged additional fees for this service.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can obtain reimbursement. In this case, it is worth mentioning that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover every flight within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers won’t get compensation for delayed or cancelled flights. Particularly, we refer to extraordinary circumstances that are outside of the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline could hypothetically have done something to prevent issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from EU airports. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Shandong Airlines isn’t a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Shandong Airlines Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should be aware of the process to seek compensation. To apply for compensation, follow these steps:
- Fill in our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will do our best to secure your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
08.01.202612:05 | Shandong Airlines 3796 | (BAV) (CKG) | Cancelled | Claim Refund |
08.01.202607:35 | Shandong Airlines 3795 | (CKG) (BAV) | Cancelled | Claim Refund |
07.01.202623:05 | Shandong Airlines 3752 | (ACX) (CKG) | Delayed | Claim Refund |
07.01.202621:15 | Shandong Airlines 3808 | (AAT) (YIN) | Delayed | Claim Refund |
07.01.202621:10 | Shandong Airlines 3818 | (HTN) (QSZ) | Delayed | Claim Refund |
07.01.202621:05 | Shandong Airlines 3752 | (BHY) (ACX) | Delayed | Claim Refund |
07.01.202620:55 | Shandong Airlines 3662 | (HGH) (BAV) | Delayed | Claim Refund |
07.01.202619:20 | Shandong Airlines 8787 | (TNA) (YCU) | Delayed | Claim Refund |
07.01.202619:10 | Shandong Airlines 8813 | (TNA) (CKG) | Delayed | Claim Refund |
07.01.202618:30 | Shandong Airlines 8849 | (TNA) (HYN) | Delayed | Claim Refund |
07.01.202618:10 | Shandong Airlines 9666 | (TNA) (CAN) | Delayed | Claim Refund |
07.01.202618:05 | Shandong Airlines 3589 | (AXF) (DSN) | Delayed | Claim Refund |
07.01.202618:00 | Shandong Airlines 1189 | (TNA) (SZX) | Delayed | Claim Refund |
07.01.202617:55 | Shandong Airlines 8061 | (TNA) (SIN) | Delayed | Claim Refund |
07.01.202617:35 | Shandong Airlines 3521 | (XIL) (HLD) | Delayed | Claim Refund |
07.01.202617:10 | Shandong Airlines 9499 | (CAN) (YNT) | Delayed | Claim Refund |
07.01.202617:10 | Shandong Airlines 7632 | (NKG) (YNT) | Delayed | Claim Refund |
07.01.202616:40 | Shandong Airlines 8824 | (TNA) (YNT) | Delayed | Claim Refund |
07.01.202616:40 | Shandong Airlines 3950 | (SHF) (KRL) | Cancelled | Claim Refund |
07.01.202616:15 | Shandong Airlines 8414 | (TNA) (HRB) | Delayed | Claim Refund |
07.01.202616:05 | Shandong Airlines 8818 | (TNA) (CGQ) | Delayed | Claim Refund |
07.01.202616:00 | Shandong Airlines 3728 | (LHW) (CKG) | Delayed | Claim Refund |
07.01.202615:45 | Shandong Airlines 8709 | (TNA) (LHW) | Delayed | Claim Refund |
07.01.202615:20 | Shandong Airlines 5685 | (YNZ) (PKX) | Delayed | Claim Refund |
07.01.202614:10 | Shandong Airlines 3743 | (CKG) (XUZ) | Delayed | Claim Refund |
07.01.202614:05 | Shandong Airlines 8436 | (TNA) (NNG) | Delayed | Claim Refund |
07.01.202614:05 | Shandong Airlines 6045 | (TNA) (JHG) | Delayed | Claim Refund |
07.01.202613:50 | Shandong Airlines 5277 | (CKG) (DLU) | Delayed | Claim Refund |
07.01.202613:30 | Shandong Airlines 3925 | (CKG) (JUZ) | Delayed | Claim Refund |
07.01.202613:20 | Shandong Airlines 3728 | (HMI) (LHW) | Delayed | Claim Refund |
07.01.202613:10 | Shandong Airlines 6145 | (CKG) (SYM) | Delayed | Claim Refund |
07.01.202613:05 | Shandong Airlines 8818 | (CKG) (TNA) | Delayed | Claim Refund |
07.01.202612:40 | Shandong Airlines 7622 | (CAN) (YNT) | Delayed | Claim Refund |
07.01.202612:00 | Shandong Airlines 9612 | (HGH) (SZX) | Delayed | Claim Refund |
07.01.202611:45 | Shandong Airlines 3690 | (CIF) (DSN) | Delayed | Claim Refund |
07.01.202611:40 | Shandong Airlines 9646 | (HFE) (SZX) | Delayed | Claim Refund |
07.01.202611:35 | Shandong Airlines 7940 | (TSN) (ZUH) | Delayed | Claim Refund |
07.01.202611:10 | Shandong Airlines 9361 | (HFE) (CGQ) | Delayed | Claim Refund |
07.01.202611:10 | Shandong Airlines 5566 | (HGH) (TSN) | Cancelled | Claim Refund |
07.01.202611:05 | Shandong Airlines 7947 | (WUH) (ZUH) | Delayed | Claim Refund |
07.01.202611:00 | Shandong Airlines 8892 | (CSX) (TNA) | Delayed | Claim Refund |
07.01.202611:00 | Shandong Airlines 9579 | (SZX) (NKG) | Delayed | Claim Refund |
07.01.202610:55 | Shandong Airlines 3851 | (HET) (TGO) | Delayed | Claim Refund |
07.01.202610:50 | Shandong Airlines 7950 | (TFU) (ZUH) | Delayed | Claim Refund |
07.01.202610:35 | Shandong Airlines 2277 | (CGO) (KRL) | Delayed | Claim Refund |
07.01.202610:20 | Shandong Airlines 9184 | (JUH) (SZX) | Delayed | Claim Refund |
07.01.202610:20 | Shandong Airlines 9549 | (SZX) (WUX) | Delayed | Claim Refund |
07.01.202610:15 | Shandong Airlines 6132 | (HGH) (LZO) | Delayed | Claim Refund |
07.01.202610:05 | Shandong Airlines 2290 | (HGH) (ZUH) | Delayed | Claim Refund |
07.01.202610:05 | Shandong Airlines 8710 | (URC) (LHW) | Delayed | Claim Refund |
07.01.202610:05 | Shandong Airlines 2290 | (HGH) (ZUH) | Delayed | Claim Refund |
07.01.202610:00 | Shandong Airlines 3727 | (LHW) (HMI) | Delayed | Claim Refund |
07.01.202609:55 | Shandong Airlines 3561 | (HLH) (YIE) | Cancelled | Claim Refund |
07.01.202609:45 | Shandong Airlines 3645 | (WNZ) (KOW) | Delayed | Claim Refund |
07.01.202609:45 | Shandong Airlines 9201 | (SZX) (WNZ) | Delayed | Claim Refund |
07.01.202609:45 | Shandong Airlines 9201 | (SZX) (WNZ) | Delayed | Claim Refund |
07.01.202609:35 | Shandong Airlines 9522 | (SYX) (NTG) | Delayed | Claim Refund |
07.01.202609:30 | Shandong Airlines 1198 | (ZUH) (WNZ) | Delayed | Claim Refund |
07.01.202609:10 | Shandong Airlines 5545 | (HGH) (GYS) | Delayed | Claim Refund |
07.01.202609:00 | Shandong Airlines 5581 | (HGH) (PEK) | Delayed | Claim Refund |
07.01.202608:50 | Shandong Airlines 9121 | (SZX) (NTG) | Delayed | Claim Refund |
07.01.202608:50 | Shandong Airlines 3663 | (KRL) (RQA) | Delayed | Claim Refund |
07.01.202608:45 | Shandong Airlines 9577 | (SZX) (NKG) | Cancelled | Claim Refund |
07.01.202608:25 | Shandong Airlines 9754 | (HGH) (SZX) | Delayed | Claim Refund |
07.01.202608:20 | Shandong Airlines 9336 | (CGO) (SZX) | Delayed | Claim Refund |
07.01.202608:20 | Shandong Airlines 3949 | (KRL) (SHF) | Cancelled | Claim Refund |
07.01.202608:05 | Shandong Airlines 5568 | (TSN) (HGH) | Cancelled | Claim Refund |
07.01.202608:01 | Shandong Airlines 4910 | (ZUH) (KHN) | Delayed | Claim Refund |
07.01.202608:01 | Shandong Airlines 9426 | (CKG) (SZX) | Delayed | Claim Refund |
07.01.202607:55 | Shandong Airlines 9671 | (CAN) (HFE) | Delayed | Claim Refund |
07.01.202607:50 | Shandong Airlines 9545 | (SZX) (WUX) | Cancelled | Claim Refund |
07.01.202607:40 | Shandong Airlines 5483 | (HET) (XIL) | Delayed | Claim Refund |
07.01.202607:40 | Shandong Airlines 5571 | (HGH) (XNN) | Cancelled | Claim Refund |
07.01.202607:25 | Shandong Airlines 3583 | (BAV) (SJW) | Delayed | Claim Refund |
07.01.202607:20 | Shandong Airlines 3561 | (HET) (HLH) | Cancelled | Claim Refund |
07.01.202607:20 | Shandong Airlines 9558 | (WUX) (SZX) | Cancelled | Claim Refund |
07.01.202607:20 | Shandong Airlines 9654 | (HFE) (SZX) | Cancelled | Claim Refund |
07.01.202607:10 | Shandong Airlines 9395 | (SZX) (CTU) | Delayed | Claim Refund |
07.01.202607:10 | Shandong Airlines 5115 | (HGH) (CKG) | Delayed | Claim Refund |
07.01.202607:05 | Shandong Airlines 9249 | (SZX) (SJW) | Delayed | Claim Refund |
07.01.202607:05 | Shandong Airlines 9343 | (SZX) (SYX) | Delayed | Claim Refund |
07.01.202607:00 | Shandong Airlines 9168 | (YTY) (SZX) | Delayed | Claim Refund |
07.01.202606:55 | Shandong Airlines 9643 | (SZX) (HFE) | Cancelled | Claim Refund |
07.01.202606:50 | Shandong Airlines 3701 | (KWE) (SHS) | Cancelled | Claim Refund |
07.01.202606:40 | Shandong Airlines 3738 | (HET) (CIH) | Delayed | Claim Refund |
07.01.202606:25 | Shandong Airlines 3563 | (XIY) (BAV) | Delayed | Claim Refund |
06.01.202623:10 | Shandong Airlines 3544 | (SHF) (AKU) | Cancelled | Claim Refund |
06.01.202623:05 | Shandong Airlines 3732 | (SHF) (HMI) | Cancelled | Claim Refund |
06.01.202622:30 | Shandong Airlines 6044 | (TNA) (CTU) | Delayed | Claim Refund |
06.01.202621:20 | Shandong Airlines 5208 | (PEK) (KMG) | Delayed | Claim Refund |
06.01.202621:15 | Shandong Airlines 3808 | (AAT) (YIN) | Delayed | Claim Refund |
06.01.202620:50 | Shandong Airlines 3662 | (HGH) (BAV) | Cancelled | Claim Refund |
06.01.202620:50 | Shandong Airlines 3812 | (KMG) (JUZ) | Delayed | Claim Refund |
06.01.202620:40 | Shandong Airlines 258 | (MFM) (HGH) | Delayed | Claim Refund |
06.01.202620:40 | Shandong Airlines 5628 | (PEK) (HFE) | Delayed | Claim Refund |
06.01.202620:35 | Shandong Airlines 5609 | (PEK) (HGH) | Cancelled | Claim Refund |
06.01.202620:35 | Shandong Airlines 5251 | (TFU) (KMG) | Delayed | Claim Refund |
06.01.202620:15 | Shandong Airlines 3574 | (HLD) (CIF) | Cancelled | Claim Refund |
06.01.202620:10 | Shandong Airlines 5294 | (HGH) (CKG) | Delayed | Claim Refund |
06.01.202620:05 | Shandong Airlines 9416 | (KMG) (SZX) | Delayed | Claim Refund |
