Cancelled and delayed flights are the most common issues experienced by travelers. Fortunately, the European Union has EU Regulation 261, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 outlines the conditions when passengers are entitled to compensation and assistance during flight disruption.
In this article, you will discover everything you need to know about EU 261 regulation and when you are eligible for compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers traveling to or from Tenerife South Airport on flights operated by EU-based airlines have certain rights when facing significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper meals and refreshments during the waiting period;
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: If an overnight stay is necessary, the airline is required to offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Passengers can select either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay was not caused by extraordinary circumstances and was within the airline’s control, passengers may be entitled to financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Tenerife South Airport Flight Delay Compensation
Passengers encountering flight delays at Tenerife South Airport might be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the cause of the delay and whether it follows UK and EU laws. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for delays caused by extraordinary circumstances outside their control.
Tenerife South Airport Flight Cancellation Compensation
In the event of a cancelled flight causing inconvenience at the Tenerife South Airport, under EU 261, travelers may get compensation of up to €600 if the airline informs them less than 14 days before departure.
However, there are exceptions to this law. The airline could be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation might still be available even though you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the flight distance and the length of the delay. You can refer to the table below to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t offer compensation for cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or strikes by air traffic controllers.
Which Tenerife South Airport Flights are Covered by EU261?
If you are departing from an airport within the European Union and flying on a flight originating in the EU operated by an airline, you are covered by EU Regulation 261/2004, which defines your air passenger rights. This regulation applies to both domestic and international flights and ensures that you have certain rights in the event of delays, flight cancellations, denied boarding, and other similar situations. Here’s a more detailed table of which cases are protected by EU Regulation 261:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Tenerife South Airport to anywhere | Yes | Yes |
| Arrivals at Tenerife South Airport from inside the EU | Yes | No |
| Arrivals at Tenerife South Airport from outside the EU | Yes | No |
How to Claim Compensation from Tenerife South Airport
Flight disruptions often occur due to factors such as bad weather, air traffic congestion, mechanical problems, or staffing issues. If you encounter a flight disruption at Tenerife South Airport, you may be entitled to compensation under EU Regulation 261/2004.
To initiate a compensation claim, follow these steps:
- Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will strive to obtain your rightful compensation. You are only charged if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
06.11.202518:15 | Wizz Air 3022 | Sur Reina Sofia (TCI) Henri Coanda International (BUH) | Delayed | Claim Refund |
06.11.202516:15 | Ryanair 9250 | Sur Reina Sofia (TCI) Blagnac (TLS) | Delayed | Claim Refund |
06.11.202510:30 | Transavia 4731 | Sur Reina Sofia (TCI) Orly (PAR) | Delayed | Claim Refund |
05.11.202518:35 | Ryanair 4333 | Sur Reina Sofia (TCI) Manchester Airport (MAN) | Delayed | Claim Refund |
05.11.202518:15 | easyJet 2012 | Sur Reina Sofia (TCI) Manchester Airport (MAN) | Delayed | Claim Refund |
05.11.202516:25 | easyJet 3202 | Sur Reina Sofia (TCI) Edinburgh (EDI) | Delayed | Claim Refund |
05.11.202510:55 | Ryanair 564 | Sur Reina Sofia (TCI) Charleroi Brussels South (BRU) | Delayed | Claim Refund |
03.11.202518:15 | easyJet 2012 | Sur Reina Sofia (TCI) Manchester Airport (MAN) | Delayed | Claim Refund |
03.11.202511:10 | Vueling 3135 | Sur Reina Sofia (TCI) Orly (PAR) | Delayed | Claim Refund |
03.11.202511:10 | Iberia 5787 | Sur Reina Sofia (TCI) Orly (PAR) | Delayed | Claim Refund |
02.11.202520:00 | Jet2 3270 | Sur Reina Sofia (TCI) Liverpool John Lennon (LPL) | Delayed | Claim Refund |
02.11.202519:40 | Binter Canarias 786 | Sur Reina Sofia (TCI) Lanzarote (ACE) | Delayed | Claim Refund |
02.11.202519:15 | Wizz Air 2494 | Sur Reina Sofia (TCI) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
02.11.202518:50 | Binter Canarias 766 | Sur Reina Sofia (TCI) La Palma (SPC) | Delayed | Claim Refund |
02.11.202518:05 | easyJet 4386 | Sur Reina Sofia (TCI) St-Exupéry (LYS) | Delayed | Claim Refund |
02.11.202517:35 | British Airways 2703 | Sur Reina Sofia (TCI) Gatwick (LON) | Delayed | Claim Refund |
02.11.202517:35 | Qatar Airways 6257 | Sur Reina Sofia (TCI) Gatwick (LON) | Delayed | Claim Refund |
02.11.202517:35 | Iberia 3911 | Sur Reina Sofia (TCI) Gatwick (LON) | Delayed | Claim Refund |
02.11.202517:05 | SmartWings 1213 | Sur Reina Sofia (TCI) Prague Vaclav Havel Airport (PRG) | Delayed | Claim Refund |
02.11.202517:05 | Eurowings 3019 | Sur Reina Sofia (TCI) Prague Vaclav Havel Airport (PRG) | Delayed | Claim Refund |
02.11.202516:30 | Binter Canarias 830 | Sur Reina Sofia (TCI) Gran Canaria (LPA) | Delayed | Claim Refund |
02.11.202515:05 | SAS 7496 | Sur Reina Sofia (TCI) Bergen Airport, Flesland (BGO) | Delayed | Claim Refund |
02.11.202514:35 | SWISS 8232 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
02.11.202514:35 | Lufthansa 4498 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
02.11.202514:35 | Edelweiss Air 232 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
02.11.202514:00 | SAS 7408 | Sur Reina Sofia (TCI) Gardermoen (OSL) | Delayed | Claim Refund |
02.11.202511:20 | SWISS 215 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
01.11.202518:40 | easyJet 5734 | Sur Reina Sofia (TCI) Southend (LON) | Delayed | Claim Refund |
01.11.202516:25 | Eurowings 7533 | Sur Reina Sofia (TCI) Hamburg Airport (HAM) | Delayed | Claim Refund |
01.11.202516:05 | Norwegian 1823 | Sur Reina Sofia (TCI) Gardermoen (OSL) | Delayed | Claim Refund |
01.11.202515:50 | SAS 4670 | Sur Reina Sofia (TCI) Gardermoen (OSL) | Delayed | Claim Refund |
01.11.202511:30 | Edelweiss Air 217 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
01.11.202511:30 | SWISS 8217 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
01.11.202511:30 | Lufthansa 4473 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
01.11.202511:20 | Ryanair 974 | Sur Reina Sofia (TCI) Francisco Sá Carneiro (OPO) | Delayed | Claim Refund |
01.11.202510:30 | easyJet 1394 | Sur Reina Sofia (TCI) Geneve-cointrin (GVA) | Delayed | Claim Refund |
31.10.202523:50 | TUIfly 1573 | Sur Reina Sofia (TCI) Glasgow International (GLA) | Delayed | Claim Refund |
31.10.202506:45 | Qatar Airways 6543 | Sur Reina Sofia (TCI) Barajas (MAD) | Delayed | Claim Refund |
31.10.202506:45 | American Airlines 8784 | Sur Reina Sofia (TCI) Barajas (MAD) | Delayed | Claim Refund |
31.10.202506:45 | SA AVIANCA 6053 | Sur Reina Sofia (TCI) Barajas (MAD) | Delayed | Claim Refund |
31.10.202506:45 | Iberia Express 1554 | Sur Reina Sofia (TCI) Barajas (MAD) | Delayed | Claim Refund |
31.10.202506:45 | Bulgaria Air 1416 | Sur Reina Sofia (TCI) Barajas (MAD) | Delayed | Claim Refund |
31.10.202506:45 | Jet Linx Aviation 9426 | Sur Reina Sofia (TCI) Barajas (MAD) | Delayed | Claim Refund |
31.10.202506:45 | Vueling 5473 | Sur Reina Sofia (TCI) Barajas (MAD) | Delayed | Claim Refund |
31.10.202506:45 | LATAM Airlines 1795 | Sur Reina Sofia (TCI) Barajas (MAD) | Delayed | Claim Refund |
31.10.202506:45 | Royal Air Maroc 5342 | Sur Reina Sofia (TCI) Barajas (MAD) | Delayed | Claim Refund |
30.10.202519:25 | Ryanair 2424 | Sur Reina Sofia (TCI) Stansted (LON) | Delayed | Claim Refund |
30.10.202517:15 | Norwegian 1823 | Sur Reina Sofia (TCI) Gardermoen (OSL) | Delayed | Claim Refund |
29.10.202518:15 | Wizz Air 3022 | Sur Reina Sofia (TCI) Henri Coanda International (BUH) | Delayed | Claim Refund |
29.10.202516:45 | Heston Airlines 1449 | Sur Reina Sofia (TCI) Hamburg Airport (HAM) | Delayed | Claim Refund |
29.10.202516:20 | easyJet 1852 | Sur Reina Sofia (TCI) Mérignac (BOD) | Delayed | Claim Refund |
29.10.202514:15 | Atlantic Airways 499 | Sur Reina Sofia (TCI) Vagar (FAE) | Delayed | Claim Refund |
28.10.202517:10 | Ryanair 7563 | Sur Reina Sofia (TCI) Weeze (DUS) | Delayed | Claim Refund |
28.10.202515:20 | Eurowings 7533 | Sur Reina Sofia (TCI) Hamburg Airport (HAM) | Delayed | Claim Refund |
28.10.202514:55 | Norwegian 1823 | Sur Reina Sofia (TCI) Gardermoen (OSL) | Delayed | Claim Refund |
28.10.202514:10 | Heston Airlines 1449 | Sur Reina Sofia (TCI) Hamburg Airport (HAM) | Delayed | Claim Refund |
28.10.202513:50 | Lufthansa 4465 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
28.10.202513:50 | SWISS 8215 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
28.10.202513:20 | TUIfly 2145 | Sur Reina Sofia (TCI) Hanover Airport (HAJ) | Delayed | Claim Refund |
28.10.202512:40 | Sunclass Airlines 1211 | Sur Reina Sofia (TCI) Billund (BLL) | Delayed | Claim Refund |
27.10.202515:30 | Condor 1585 | Sur Reina Sofia (TCI) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
26.10.202515:40 | Sunclass Airlines 1559 | Sur Reina Sofia (TCI) Gardermoen (OSL) | Delayed | Claim Refund |
26.10.202514:05 | Finnair 1692 | Sur Reina Sofia (TCI) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
26.10.202513:05 | Sunclass Airlines 1315 | Sur Reina Sofia (TCI) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
26.10.202512:35 | Austrian 466 | Sur Reina Sofia (TCI) Vienna International (VIE) | Delayed | Claim Refund |
26.10.202511:35 | Jet2 1294 | Sur Reina Sofia (TCI) Birmingham Airport (BHX) | Delayed | Claim Refund |
25.10.202518:10 | Volotea 3541 | Sur Reina Sofia (TCI) Asturias (OVD) | Delayed | Claim Refund |
25.10.202517:25 | Icelandair 581 | Sur Reina Sofia (TCI) Keflavik International (REK) | Delayed | Claim Refund |
25.10.202517:15 | TUIfly 2119 | Sur Reina Sofia (TCI) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
25.10.202515:00 | Transavia 4731 | Sur Reina Sofia (TCI) Orly (PAR) | Delayed | Claim Refund |
25.10.202510:35 | Edelweiss Air 215 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
25.10.202510:35 | SWISS 8215 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
25.10.202510:35 | Lufthansa 4465 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
24.10.202518:35 | Ryanair 9250 | Sur Reina Sofia (TCI) Blagnac (TLS) | Delayed | Claim Refund |
24.10.202517:00 | Wizz Air 1082 | Sur Reina Sofia (TCI) Pyrzowice (KTW) | Delayed | Claim Refund |
24.10.202516:55 | Transavia 6216 | Sur Reina Sofia (TCI) Eindhoven (EIN) | Delayed | Claim Refund |
09.10.202517:40 | Edelweiss Air 215 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
09.10.202517:40 | SWISS 8215 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
09.10.202517:40 | Lufthansa 4465 | Sur Reina Sofia (TCI) Zurich (ZRH) | Delayed | Claim Refund |
09.10.202516:45 | AlphaSky 8976 | Sur Reina Sofia (TCI) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
09.10.202516:45 | Condor 1479 | Sur Reina Sofia (TCI) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
08.10.202516:30 | Wizz Air 1496 | Sur Reina Sofia (TCI) Frederic Chopin (WAW) | Delayed | Claim Refund |
08.10.202516:25 | easyJet 5114 | Sur Reina Sofia (TCI) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
08.10.202516:05 | Jet2 1266 | Sur Reina Sofia (TCI) Birmingham Airport (BHX) | Delayed | Claim Refund |
07.10.202522:35 | Jet2 1336 | Sur Reina Sofia (TCI) Birmingham Airport (BHX) | Delayed | Claim Refund |
07.10.202522:10 | Jet2 3876 | Sur Reina Sofia (TCI) Luton Airport (LON) | Delayed | Claim Refund |
07.10.202521:55 | easyJet 8036 | Sur Reina Sofia (TCI) Gatwick (LON) | Delayed | Claim Refund |
07.10.202521:40 | easyJet 2010 | Sur Reina Sofia (TCI) Manchester Airport (MAN) | Delayed | Claim Refund |
07.10.202520:55 | Ryanair 960 | Sur Reina Sofia (TCI) Agadir Almassira (AGA) | Delayed | Claim Refund |
07.10.202520:40 | Ryanair 5556 | Sur Reina Sofia (TCI) Dublin International (DUB) | Delayed | Claim Refund |
07.10.202520:25 | Aer Lingus 765 | Sur Reina Sofia (TCI) Dublin International (DUB) | Delayed | Claim Refund |
07.10.202520:10 | TUIfly 2203 | Sur Reina Sofia (TCI) Manchester Airport (MAN) | Delayed | Claim Refund |
07.10.202519:45 | Transavia 6672 | Sur Reina Sofia (TCI) Schiphol (AMS) | Delayed | Claim Refund |
07.10.202519:45 | KLM 2591 | Sur Reina Sofia (TCI) Schiphol (AMS) | Delayed | Claim Refund |
07.10.202519:00 | SmartWings 4316 | Sur Reina Sofia (TCI) Sofia (SOF) | Delayed | Claim Refund |
07.10.202518:55 | Jet2 3672 | Sur Reina Sofia (TCI) Bournemouth International (BOH) | Delayed | Claim Refund |
07.10.202518:50 | Binter Canarias 766 | Sur Reina Sofia (TCI) La Palma (SPC) | Delayed | Claim Refund |
07.10.202518:45 | Wizz Air 1710 | Sur Reina Sofia (TCI) Lech Walesa (GDN) | Delayed | Claim Refund |
07.10.202518:40 | Ryanair 7477 | Sur Reina Sofia (TCI) Galileo Galilei (PSA) | Delayed | Claim Refund |
07.10.202518:40 | TUIfly 6287 | Sur Reina Sofia (TCI) Cardiff (CWL) | Delayed | Claim Refund |
