Delayed and cancelled flights are the most common problems encountered by travelers. Luckily, the European Union has EU Regulation 261/2004, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 defines the conditions when passengers are entitled to compensation and assistance during flight disruption.
Here, you will find everything you need to know about European Union Regulation 261 and in which situations you are entitled to compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, passengers departing from or arriving at Copenhagen Airport on flights operated by EU-based airlines have certain rights in case of significant cancellations or delays. These rights include:
- Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period;
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: If an overnight stay is needed, the airline is required to offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Travelers may choose either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay did not result from extraordinary circumstances and remained within the airline’s control, passengers may be entitled to financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Copenhagen Airport Flight Delay Compensation
Travelers facing flight delays at Copenhagen Airport might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the cause of the delay and whether it follows UK and EU regulations. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays resulting from extraordinary circumstances beyond their control.
Copenhagen Airport Flight Cancellation Compensation
In case of a cancelled flight causing inconvenience at the Copenhagen Airport, under EU 261, passengers may get compensation of up to €600 if the airline notifies them less than 14 days before departure.
However, there are exceptions to this regulation. The airline could be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation might still be available even when you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is based on the distance of the flight and the duration of the delay. You can check the table below to figure out the compensation amount you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t offer compensation for cancellations caused by extraordinary circumstances beyond their control, such as severe weather or air traffic control strikes.
Which Copenhagen Airport Flights are Covered by EU261?
If you are departing from an airport within the European Union and flying on a flight originating in the EU operated by an airline, you are protected under EU Regulation 261/2004, which defines your air passenger rights. This regulation applies to both domestic and international flights and ensures that you have certain rights in case of delays, flight cancellations, denied boarding, and other similar situations. Here’s a more detailed table of which situations are covered under EU Regulation 261:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Copenhagen Airport to anywhere | Yes | Yes |
| Arrivals at Copenhagen Airport from inside the EU | Yes | No |
| Arrivals at Copenhagen Airport from outside the EU | Yes | No |
How to Claim Compensation from Copenhagen Airport
Flight delays and cancellations often occur due to factors such as adverse weather conditions, air traffic congestion, technical problems, or crew shortages. If you encounter a flight disruption at Copenhagen Airport, you could be eligible for compensation under EU 261/2004.
To initiate a compensation claim, follow these steps:
- Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will strive to obtain your rightful compensation. You only pay us if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.11.202518:05 | SAS 651 | Kastrup (CPH) Hamburg Airport (HAM) | cancelled | Claim Refund |
07.11.202517:35 | Austrian 996 | Kastrup (CPH) Vienna International (VIE) | Delayed | Claim Refund |
07.11.202514:55 | SWISS 1271 | Kastrup (CPH) Zurich (ZRH) | Delayed | Claim Refund |
07.11.202514:55 | Alitalia 3835 | Kastrup (CPH) Zurich (ZRH) | Delayed | Claim Refund |
07.11.202514:55 | Air India 7728 | Kastrup (CPH) Zurich (ZRH) | Delayed | Claim Refund |
07.11.202514:55 | Oman Air 5840 | Kastrup (CPH) Zurich (ZRH) | Delayed | Claim Refund |
07.11.202513:55 | SAS 649 | Kastrup (CPH) Hamburg Airport (HAM) | Delayed | Claim Refund |
07.11.202513:55 | Icelandair 7577 | Kastrup (CPH) Hamburg Airport (HAM) | Delayed | Claim Refund |
07.11.202513:05 | Emirates 3309 | Kastrup (CPH) Keflavik International (REK) | Delayed | Claim Refund |
07.11.202513:05 | Icelandair 207 | Kastrup (CPH) Keflavik International (REK) | Delayed | Claim Refund |
07.11.202513:05 | Turkish Airlines 8547 | Kastrup (CPH) Keflavik International (REK) | Delayed | Claim Refund |
07.11.202513:00 | American Airlines 8991 | Kastrup (CPH) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.11.202513:00 | Jet Linx Aviation 6814 | Kastrup (CPH) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.11.202513:00 | British Airways 6024 | Kastrup (CPH) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.11.202513:00 | Qatar Airways 6792 | Kastrup (CPH) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.11.202513:00 | TAP Air Portugal 8790 | Kastrup (CPH) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.11.202513:00 | Finnair 954 | Kastrup (CPH) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.11.202513:00 | Icelandair 7308 | Kastrup (CPH) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.11.202512:45 | Aegean Airlines 3354 | Kastrup (CPH) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.11.202512:45 | SAS 1712 | Kastrup (CPH) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.11.202512:45 | Air France 4585 | Kastrup (CPH) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.11.202512:45 | Etihad Airways 3953 | Kastrup (CPH) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.11.202512:45 | KLM 8530 | Kastrup (CPH) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
07.11.202512:25 | SAS 603 | Kastrup (CPH) Zurich (ZRH) | Delayed | Claim Refund |
07.11.202508:35 | SAS 669 | Kastrup (CPH) Hanover Airport (HAJ) | Delayed | Claim Refund |
07.11.202508:30 | SAS 1207 | Kastrup (CPH) Aalborg (AAL) | Delayed | Claim Refund |
07.11.202508:30 | Etihad Airways 3928 | Kastrup (CPH) Aalborg (AAL) | Delayed | Claim Refund |
07.11.202508:30 | Singapore Airlines 2707 | Kastrup (CPH) Aalborg (AAL) | Delayed | Claim Refund |
07.11.202507:00 | Braathens Regional 1205 | Kastrup (CPH) Aalborg (AAL) | Delayed | Claim Refund |
07.11.202507:00 | TAP Air Portugal 5528 | Kastrup (CPH) Aalborg (AAL) | Delayed | Claim Refund |
06.11.202523:00 | Air France 4977 | Kastrup (CPH) Sola (SVG) | Delayed | Claim Refund |
06.11.202523:00 | Air Baltic 6187 | Kastrup (CPH) Sola (SVG) | Delayed | Claim Refund |
06.11.202523:00 | TAP Air Portugal 5505 | Kastrup (CPH) Sola (SVG) | Delayed | Claim Refund |
06.11.202523:00 | Air Europa 3276 | Kastrup (CPH) Sola (SVG) | Delayed | Claim Refund |
06.11.202523:00 | SAS 1878 | Kastrup (CPH) Sola (SVG) | Delayed | Claim Refund |
06.11.202521:25 | SAS 647 | Kastrup (CPH) Hamburg Airport (HAM) | Delayed | Claim Refund |
06.11.202521:25 | Icelandair 7413 | Kastrup (CPH) Hamburg Airport (HAM) | Delayed | Claim Refund |
06.11.202518:35 | Air France 3883 | Kastrup (CPH) Vagar (FAE) | Delayed | Claim Refund |
06.11.202518:35 | Icelandair 6398 | Kastrup (CPH) Vagar (FAE) | Delayed | Claim Refund |
06.11.202518:35 | KLM 9541 | Kastrup (CPH) Vagar (FAE) | Delayed | Claim Refund |
06.11.202518:35 | Atlantic Airways 459 | Kastrup (CPH) Vagar (FAE) | Delayed | Claim Refund |
06.11.202516:00 | Danish Air | Kastrup (CPH) Bornholm (RNN) | Delayed | Claim Refund |
06.11.202514:50 | Danish Air | Kastrup (CPH) Bornholm (RNN) | Delayed | Claim Refund |
06.11.202513:40 | NetJets Aviation | Kastrup (CPH) Schiphol (AMS) | Delayed | Claim Refund |
06.11.202513:30 | SAS 1621 | Kastrup (CPH) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
06.11.202513:30 | Icelandair 7405 | Kastrup (CPH) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
06.11.202513:15 | KLM 8422 | Kastrup (CPH) Kjevik (KRS) | Delayed | Claim Refund |
06.11.202513:15 | Air France 4972 | Kastrup (CPH) Kjevik (KRS) | Delayed | Claim Refund |
06.11.202513:15 | Etihad Airways 3955 | Kastrup (CPH) Kjevik (KRS) | Delayed | Claim Refund |
06.11.202513:15 | Air Alsie 1991 | Kastrup (CPH) Sonderborg (SGD) | Delayed | Claim Refund |
06.11.202513:15 | Singapore Airlines 2722 | Kastrup (CPH) Kjevik (KRS) | Delayed | Claim Refund |
06.11.202513:15 | SAS 2986 | Kastrup (CPH) Kjevik (KRS) | Delayed | Claim Refund |
06.11.202513:10 | Etihad Airways 3775 | Kastrup (CPH) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
06.11.202513:10 | Oman Air 5390 | Kastrup (CPH) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
06.11.202513:10 | United Airlines 8956 | Kastrup (CPH) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
06.11.202513:10 | Lufthansa 2441 | Kastrup (CPH) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
06.11.202513:10 | Aegean Airlines 1517 | Kastrup (CPH) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
06.11.202513:05 | Air France 4591 | Kastrup (CPH) Sola (SVG) | Delayed | Claim Refund |
06.11.202513:05 | SAS 1868 | Kastrup (CPH) Sola (SVG) | Delayed | Claim Refund |
06.11.202513:05 | Etihad Airways 3969 | Kastrup (CPH) Palanga International (PLQ) | Delayed | Claim Refund |
06.11.202513:05 | Etihad Airways 3970 | Kastrup (CPH) Sola (SVG) | Delayed | Claim Refund |
06.11.202513:05 | SAS 2746 | Kastrup (CPH) Palanga International (PLQ) | Delayed | Claim Refund |
06.11.202513:05 | Singapore Airlines 2716 | Kastrup (CPH) Palanga International (PLQ) | Delayed | Claim Refund |
06.11.202513:05 | KLM 8586 | Kastrup (CPH) Palanga International (PLQ) | Delayed | Claim Refund |
06.11.202513:00 | Icelandair 7414 | Kastrup (CPH) Frederic Chopin (WAW) | Delayed | Claim Refund |
06.11.202513:00 | LOT – Polish Airlines 5452 | Kastrup (CPH) Frederic Chopin (WAW) | Delayed | Claim Refund |
06.11.202513:00 | SAS 2761 | Kastrup (CPH) Frederic Chopin (WAW) | Delayed | Claim Refund |
06.11.202512:55 | Cityjet 667 | Kastrup (CPH) Stuttgart Echterdingen (STR) | Delayed | Claim Refund |
06.11.202512:50 | SAS 2864 | Kastrup (CPH) Bergen Airport, Flesland (BGO) | Delayed | Claim Refund |
06.11.202512:50 | Air France 4579 | Kastrup (CPH) Bergen Airport, Flesland (BGO) | Delayed | Claim Refund |
06.11.202512:50 | Aegean Airlines 3316 | Kastrup (CPH) Bergen Airport, Flesland (BGO) | Delayed | Claim Refund |
06.11.202512:50 | Etihad Airways 3942 | Kastrup (CPH) Bergen Airport, Flesland (BGO) | Delayed | Claim Refund |
06.11.202512:45 | Delta Air Lines 7685 | Kastrup (CPH) San Francisco International (SFO) | Delayed | Claim Refund |
06.11.202512:45 | Air France 4345 | Kastrup (CPH) San Francisco International (SFO) | Delayed | Claim Refund |
06.11.202512:45 | SAS 935 | Kastrup (CPH) San Francisco International (SFO) | Delayed | Claim Refund |
06.11.202512:40 | KLM 8452 | Kastrup (CPH) Sandefjord (OSL) | Delayed | Claim Refund |
06.11.202512:40 | Braathens Regional 1396 | Kastrup (CPH) Sandefjord (OSL) | Delayed | Claim Refund |
06.11.202512:40 | Air France 4595 | Kastrup (CPH) Sandefjord (OSL) | Delayed | Claim Refund |
06.11.202512:35 | SAS 771 | Kastrup (CPH) Ben Gurion International (TLV) | Delayed | Claim Refund |
06.11.202512:35 | Wizz Air 1742 | Kastrup (CPH) Lech Walesa (GDN) | Delayed | Claim Refund |
06.11.202512:30 | Lufthansa 827 | Kastrup (CPH) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
06.11.202512:10 | SAS 8420 | Kastrup (CPH) Athens International Airport “Eleftherios Venizelos” (ATH) | Delayed | Claim Refund |
06.11.202512:10 | Air Baltic 5417 | Kastrup (CPH) Athens International Airport “Eleftherios Venizelos” (ATH) | Delayed | Claim Refund |
06.11.202512:10 | Aegean Airlines 751 | Kastrup (CPH) Athens International Airport “Eleftherios Venizelos” (ATH) | Delayed | Claim Refund |
06.11.202512:05 | Suparna Airlines 7463 | Kastrup (CPH) Barajas (MAD) | Delayed | Claim Refund |
06.11.202511:35 | Norwegian 5511 | Kastrup (CPH) El Prat De Llobregat (BCN) | Delayed | Claim Refund |
06.11.202511:25 | flynas 5072 | Kastrup (CPH) Sabiha Gokcen (IST) | Delayed | Claim Refund |
06.11.202511:25 | Pegasus 1072 | Kastrup (CPH) Sabiha Gokcen (IST) | Delayed | Claim Refund |
06.11.202511:20 | SAS 983 | Kastrup (CPH) Haneda Airport (TYO) | Delayed | Claim Refund |
06.11.202511:20 | Singapore Airlines 2401 | Kastrup (CPH) Franjo Tudman International Airport (ZAG) | Delayed | Claim Refund |
06.11.202511:20 | Croatia Airlines 481 | Kastrup (CPH) Franjo Tudman International Airport (ZAG) | Delayed | Claim Refund |
06.11.202509:05 | Aegean Airlines 3327 | Kastrup (CPH) Athens International Airport “Eleftherios Venizelos” (ATH) | Delayed | Claim Refund |
06.11.202509:05 | SAS 777 | Kastrup (CPH) Athens International Airport “Eleftherios Venizelos” (ATH) | Delayed | Claim Refund |
06.11.202509:00 | easyJet 5262 | Kastrup (CPH) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
06.11.202508:55 | United Airlines 8968 | Kastrup (CPH) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
06.11.202508:55 | Lufthansa 2439 | Kastrup (CPH) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
06.11.202508:55 | Singapore Airlines 2127 | Kastrup (CPH) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
06.11.202508:55 | Air Canada 9638 | Kastrup (CPH) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
06.11.202508:50 | Wizz Air 1368 | Kastrup (CPH) Frederic Chopin (WAW) | Delayed | Claim Refund |
06.11.202508:40 | Norwegian 4152 | Kastrup (CPH) Arlanda (STO) | Delayed | Claim Refund |
