Flight delays and cancellations are the most frequent issues experienced by travelers. Luckily, the European Union has EU Regulation 261, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 defines the situations in which passengers are entitled to compensation and assistance during flight disruption.
Here, you will discover everything you need to know about European Union Regulation 261 and when you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, passengers flying to or from Palma de Mallorca Airport on flights operated by EU-based airlines have specific rights if they experience significant cancellations or delays. These rights include:
- Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period;
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: If an overnight stay is necessary, the airline is obligated to offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Travelers have the option to choose either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay did not result from extraordinary circumstances and remained within the airline’s control, passengers have the right to claim financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Palma de Mallorca Airport Flight Delay Compensation
Travelers facing flight delays at Palma de Mallorca Airport may be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is determined by the cause of the delay and whether it follows UK and EU regulations. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for delays resulting from extraordinary circumstances outside their control.
Palma de Mallorca Airport Flight Cancellation Compensation
In case of a cancelled flight causing inconvenience at the Palma de Mallorca Airport, according to EU 261/2004, passengers may receive compensation of up to €600 if the airline notifies them less than 14 days before departure.
Nevertheless, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation may still be available even though you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is based on the flight distance and the duration of the delay. You can check this table to figure out the amount of compensation you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations due to extraordinary circumstances outside their control, such as extreme weather conditions or strikes by air traffic controllers.
Which Palma de Mallorca Airport Flights are Covered by EU261?
If you are departing from an airport within the European Union and flying on a flight originating in the EU operated by an airline, you are covered by EU Regulation 261/2004, which defines your air passenger rights. This regulation applies to both domestic and international flights and guarantees that you have certain rights in the event of delays, flight cancellations, denied boarding, and other similar situations. Here’s a more detailed table of which situations are covered under EU Regulation 261:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Palma de Mallorca Airport to anywhere | Yes | Yes |
| Arrivals at Palma de Mallorca Airport from inside the EU | Yes | No |
| Arrivals at Palma de Mallorca Airport from outside the EU | Yes | No |
How to Claim Compensation from Palma de Mallorca Airport
Flight disruptions are common due to factors such as extreme weather conditions, air traffic congestion, technical problems, or crew shortages. If you encounter a flight disruption at Palma de Mallorca Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate your compensation claim, follow these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws well and will do our best to get you your compensation. You are only charged if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202620:20 | Air Europa 6102 | () () | Delayed | Claim Refund |
07.01.202620:20 | Etihad Airways 7543 | () () | Delayed | Claim Refund |
07.01.202619:45 | Vueling 3923 | () () | Delayed | Claim Refund |
07.01.202619:45 | Qatar Airways 3705 | () () | Delayed | Claim Refund |
07.01.202619:45 | Miami Air International 5412 | () () | Delayed | Claim Refund |
07.01.202619:45 | Iberia 5129 | () () | Delayed | Claim Refund |
07.01.202618:15 | Iberia 5121 | () () | Delayed | Claim Refund |
07.01.202618:15 | Miami Air International 5404 | () () | Delayed | Claim Refund |
07.01.202618:15 | Qatar Airways 3747 | () () | Delayed | Claim Refund |
07.01.202618:15 | Vueling 3915 | () () | Delayed | Claim Refund |
07.01.202617:30 | Vueling 3903 | () () | Delayed | Claim Refund |
07.01.202617:30 | Miami Air International 5392 | () () | Delayed | Claim Refund |
07.01.202617:30 | Iberia 5109 | () () | Delayed | Claim Refund |
07.01.202614:15 | Iberia 5117 | () () | Delayed | Claim Refund |
07.01.202614:15 | Miami Air International 5400 | () () | Delayed | Claim Refund |
07.01.202614:15 | Vueling 3911 | () () | Delayed | Claim Refund |
07.01.202612:00 | NetJets Aviation | () () | Delayed | Claim Refund |
07.01.202610:40 | Air Europa 4007 | () () | Delayed | Claim Refund |
06.01.202618:10 | Eurowings 4099 | () () | Delayed | Claim Refund |
06.01.202616:00 | DAS Private Jets 918 | () () | Delayed | Claim Refund |
05.01.202620:25 | Eurowings 6814 | () () | Delayed | Claim Refund |
05.01.202618:50 | Air Europa 4011 | () () | Delayed | Claim Refund |
05.01.202618:45 | Lauda Europe 7373 | () () | Delayed | Claim Refund |
05.01.202618:00 | DB Aviation 527 | () () | Delayed | Claim Refund |
05.01.202614:40 | Transavia 4715 | () () | Delayed | Claim Refund |
05.01.202605:50 | Lauda Europe 2050 | () () | Delayed | Claim Refund |
04.01.202619:10 | Binter Canarias 5157 | () () | Delayed | Claim Refund |
04.01.202616:15 | Ryanair 7836 | () () | Delayed | Claim Refund |
04.01.202614:10 | Eurowings 4099 | () () | Delayed | Claim Refund |
04.01.202614:00 | Platoon Aviation | () () | Delayed | Claim Refund |
04.01.202612:00 | SAS 586 | () () | Delayed | Claim Refund |
04.01.202611:20 | Ryanair 111 | () () | Delayed | Claim Refund |
03.01.202615:10 | Platoon Aviation | () () | Delayed | Claim Refund |
03.01.202612:45 | empty | () () | Delayed | Claim Refund |
01.01.202612:30 | Iberia 2476 | () () | Delayed | Claim Refund |
01.01.202612:30 | Vueling 5876 | () () | Delayed | Claim Refund |
01.01.202610:00 | NetJets Aviation | () () | Delayed | Claim Refund |
01.01.202607:20 | Lauda Europe 9830 | () () | Delayed | Claim Refund |
31.12.202516:05 | Vueling 3151 | () () | Delayed | Claim Refund |
31.12.202516:05 | Iberia 5424 | () () | Delayed | Claim Refund |
30.12.202519:30 | Ryanair 106 | () () | Delayed | Claim Refund |
30.12.202515:10 | Eurowings 8591 | () () | Delayed | Claim Refund |
30.12.202513:45 | empty | () () | Delayed | Claim Refund |
30.12.202511:05 | Lauda Europe 111 | () () | Delayed | Claim Refund |
29.12.202518:20 | Discover Airlines 451 | () () | Delayed | Claim Refund |
29.12.202518:20 | Lufthansa 4301 | () () | Delayed | Claim Refund |
29.12.202512:55 | ProAir Aviation 651 | () () | Delayed | Claim Refund |
28.12.202511:20 | Ryanair 111 | () () | Delayed | Claim Refund |
28.12.202508:50 | Eurowings 8591 | () () | Delayed | Claim Refund |
27.12.202518:15 | empty | () () | Delayed | Claim Refund |
27.12.202517:30 | Iberia 2428 | () () | Delayed | Claim Refund |
27.12.202517:30 | Vueling 5970 | () () | Delayed | Claim Refund |
27.12.202515:35 | Atmospherica Aviation 171 | () () | Delayed | Claim Refund |
27.12.202514:00 | Eurowings 4099 | () () | Delayed | Claim Refund |
27.12.202512:40 | Smart Jet | () () | Delayed | Claim Refund |
27.12.202512:30 | easyJet 1004 | () () | Delayed | Claim Refund |
25.12.202519:45 | Eurowings 3591 | () () | Delayed | Claim Refund |
25.12.202510:40 | Air Europa 4024 | () () | Delayed | Claim Refund |
23.12.202516:00 | Iberia 2428 | () () | Delayed | Claim Refund |
23.12.202516:00 | Vueling 5970 | () () | Delayed | Claim Refund |
