Flight delays and cancellations are the most frequent issues experienced by travelers. Luckily, the European Union has EU Regulation 261, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 outlines the conditions when passengers are entitled to compensation and assistance during flight disruption.
Here, you will find everything you need to know about Regulation EU261 and when you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, travelers traveling to or from Tenerife South Airport on flights operated by EU-based airlines have certain rights when facing significant cancellations or delays. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is needed, the airline is required to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Passengers may choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: According to the flight distance and length of delay, passengers could qualify for financial compensation between €250 to €600.
Tenerife South Airport Flight Delay Compensation
Flyers experiencing flight delays at Tenerife South Airport may be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the reason for the delay and whether it complies with UK and EU laws. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for flight delays caused by extraordinary circumstances outside their control.
Tenerife South Airport Flight Cancellation Compensation
In the event of a flight cancellation causing inconvenience at the Tenerife South Airport, according to EU 261/2004, travelers may get compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
However, there are exceptions to this law. The airline might be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation could still be available even if you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the length of the delay. You can refer to the table below to figure out the amount of compensation you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t offer compensation for cancellations due to extraordinary circumstances outside their control, such as severe weather or air traffic control strikes.
Which Tenerife South Airport Flights are Covered by EU261?
If you are departing from an airport in the European Union and traveling on an airline flight originating in the EU, you are covered by EU Regulation 261/2004. This law guarantees that you have certain rights in the event of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of what situations are protected by EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Tenerife South Airport to anywhere | Yes | Yes |
| Arrivals at Tenerife South Airport from inside the EU | Yes | No |
| Arrivals at Tenerife South Airport from outside the EU | Yes | No |
How to Claim Compensation from Tenerife South Airport
Flight disruptions often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or staffing issues. If you encounter a flight disruption at Tenerife South Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate a compensation claim, follow these steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws well and will strive to obtain your rightful compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
05.05.202517:50 | Ryanair Sun 9944 | Sur Reina Sofia (GCTS) Liszt Ferenc International (LHBP) | delayed | Refunds |
04.05.202519:20 | Wizz Air 2494 | Sur Reina Sofia (GCTS) Liszt Ferenc International (LHBP) | delayed | Refunds |
04.05.202518:00 | Brussels Airlines 3782 | Sur Reina Sofia (GCTS) Brussels Airport (EBBR) | delayed | Refunds |
04.05.202511:30 | Jet2 1884 | Sur Reina Sofia (GCTS) Bristol (EGGD) | delayed | Refunds |
03.05.202516:15 | Ryanair Sun 9944 | Sur Reina Sofia (GCTS) Liszt Ferenc International (LHBP) | delayed | Refunds |
03.05.202512:10 | easyJet 5744 | Sur Reina Sofia (GCTS) Southend (EGMC) | delayed | Refunds |
01.05.202512:15 | easyJet 5744 | Sur Reina Sofia (GCTS) Southend (EGMC) | delayed | Refunds |
30.04.202511:00 | Ryanair Sun 9944 | Sur Reina Sofia (GCTS) Liszt Ferenc International (LHBP) | delayed | Refunds |
26.04.202518:30 | Ryanair 4291 | Sur Reina Sofia (GCTS) Santiago De Compostela (LEST) | delayed | Refunds |
12.04.202512:10 | easyJet 5744 | Sur Reina Sofia (GCTS) Southend (EGMC) | delayed | Refunds |
09.04.202511:00 | Ryanair Sun 9944 | Sur Reina Sofia (GCTS) Liszt Ferenc International (LHBP) | delayed | Refunds |
06.04.202521:10 | Binter Canarias 846 | Sur Reina Sofia (GCTS) Gran Canaria (GCLP) | delayed | Refunds |
06.04.202520:40 | Ryanair 4345 | Sur Reina Sofia (GCTS) Liverpool John Lennon (EGGP) | delayed | Refunds |
06.04.202519:40 | Binter Canarias 842 | Sur Reina Sofia (GCTS) Gran Canaria (GCLP) | delayed | Refunds |
30.03.202516:05 | Wizz Air 1082 | Sur Reina Sofia (GCTS) Pyrzowice (EPKT) | delayed | Refunds |
30.03.202511:00 | Binter Canarias 782 | Sur Reina Sofia (GCTS) Lanzarote (GCRR) | delayed | Refunds |
29.03.202507:00 | Ryanair 9789 | Sur Reina Sofia (GCTS) Beauvais-Tille (LFOB) | delayed | Refunds |
