Rotterdam The Hague Airport Flight Delay and Cancellation Compensation

Cancelled and delayed flights are the most common issues experienced by travelers. Fortunately, the European Union has EU Regulation 261/2004, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 specifies the situations in which passengers are entitled to compensation and assistance in the event of flight disruption.

In this article, you will discover everything you need to know about European Union Regulation 261 and under what circumstances you are eligible for compensation.

Passenger Rights under EU 261/2004

According to EU Regulation 261/2004, travelers traveling to or from Rotterdam The Hague Airport on flights operated by EU-based airlines have specific rights if they experience significant cancellations or delays. These rights include:

• Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period.
• Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
• Hotel accommodation if necessary: If an overnight stay is required, the airline is required to provide accommodation and transportation to and from the hotel.
• Ticket refund or alternative flight: Passengers have the option to select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
• Compensation: According to the flight distance and length of delay, passengers could qualify for financial compensation between €250 to €600.

Rotterdam The Hague Airport Flight Delay Compensation

Travelers experiencing flight delays at Rotterdam The Hague Airport may be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the cause of the delay and whether it adheres to UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Keep in mind that airlines are not required to provide compensation for delays due to extraordinary circumstances outside their control.

Rotterdam The Hague Airport Flight Cancellation Compensation

In case of a flight cancellation causing inconvenience at the Rotterdam The Hague Airport, under EU 261, travelers can receive compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.

Nonetheless, there are exceptions to this law. The airline may be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Financial compensation could still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is based on the flight distance and the duration of the delay. You can check the table below to figure out the amount of compensation you are entitled to:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Keep in mind that airlines typically don’t provide compensation for cancellations caused by extraordinary circumstances beyond their control, such as severe weather or air traffic control strikes.

Which Rotterdam The Hague Airport Flights are Covered by EU261?

If you are departing from an airport within the European Union and traveling on an airline flight originating in the EU, you are protected under EU Regulation 261/2004. This law guarantees that you have certain rights in case of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of which cases are covered under EU Regulation 261 and which are not:

Itinerary	EU Airline	Non-EU Airline
Departures from Rotterdam The Hague Airport to anywhere	Yes	Yes
Arrivals at Rotterdam The Hague Airport from inside the EU	Yes	No
Arrivals at Rotterdam The Hague Airport from outside the EU	Yes	No

How to Claim Compensation from Rotterdam The Hague Airport

Flight delays and cancellations are common due to factors such as adverse weather conditions, air traffic congestion, technical problems, or staffing issues. If you encounter a flight disruption at Rotterdam The Hague Airport, you could be eligible for compensation under EU 261/2004.

To initiate a compensation claim, take the following steps:

1. Complete our form. You’ll need to provide details including your flight number, date, and what went wrong.
2. Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will do our best to get you your compensation. You only pay us if we win your case.

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