Cancelled and delayed flights are the most common issues faced by travelers. Fortunately, the European Union has EU Regulation 261, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 defines the conditions under which passengers are entitled to compensation and assistance in the event of flight disruption.
Here, you will find everything you need to know about European Union Regulation 261 and in which situations you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, passengers flying to or from Milan Malpensa Airport on flights operated by EU-based airlines have certain rights in case of significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper meals and refreshments during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is required, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Travelers can select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Based on the flight distance and length of delay, passengers may be eligible for financial compensation between €250 to €600.
Milan Malpensa Airport Flight Delay Compensation
Passengers encountering flight delays at Milan Malpensa Airport may be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the reason for the delay and whether it adheres to UK and EU laws. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for flight delays resulting from extraordinary circumstances beyond their control.
Milan Malpensa Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Milan Malpensa Airport, under EU 261/2004, travelers may receive compensation of up to €600 if the airline notifies them of the cancellation less than 14 days before departure.
Nonetheless, there are exceptions to this law. The airline might be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation might still be available even though you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the flight distance and the duration of the delay. You can check the following table to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations due to extraordinary circumstances outside their control, such as severe weather or air traffic control strikes.
Which Milan Malpensa Airport Flights are Covered by EU261?
If you are departing from an airport in the European Union and flying with an airline flight from the EU, you are protected under EU Regulation 261/2004. This regulation guarantees that you have certain rights in case of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of what situations are covered under EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Milan Malpensa Airport to anywhere | Yes | Yes |
| Arrivals at Milan Malpensa Airport from inside the EU | Yes | No |
| Arrivals at Milan Malpensa Airport from outside the EU | Yes | No |
How to Claim Compensation from Milan Malpensa Airport
Flight cancellations and delays often occur due to factors such as adverse weather conditions, air traffic congestion, technical problems, or crew shortages. If you experience a flight disruption at Milan Malpensa Airport, you may be entitled to compensation under EU Regulation 261/2004.
To initiate your compensation claim, take the following steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
15.07.202512:30 | Wizz Air 3936 | Milano Malpensa (MIL) International Airport Chisinau (KIV) | Delayed | Claim Refund |
15.07.202511:45 | Tunisair 757 | Milano Malpensa (MIL) Carthage (TUN) | Delayed | Claim Refund |
14.07.202522:00 | Wizz Air 2064 | Milano Malpensa (MIL) John Paul II Balice International (KRK) | Delayed | Claim Refund |
13.07.202512:00 | Neos 736 | Milano Malpensa (MIL) Casa de Campo International (LRM) | Delayed | Claim Refund |
10.07.202513:35 | Wizz Air 2068 | Milano Malpensa (MIL) John Paul II Balice International (KRK) | Delayed | Claim Refund |
10.07.202511:20 | ANA 208 | Milano Malpensa (MIL) Haneda Airport (TYO) | Delayed | Claim Refund |
10.07.202511:20 | Alitalia 7504 | Milano Malpensa (MIL) Haneda Airport (TYO) | Delayed | Claim Refund |
10.07.202511:10 | Ryanair 8884 | Milano Malpensa (MIL) Beauvais-Tille (PAR) | cancelled | Claim Refund |
09.07.202515:15 | Wizz Air 2068 | Milano Malpensa (MIL) John Paul II Balice International (KRK) | Delayed | Claim Refund |
09.07.202514:20 | TAP Air Portugal 6471 | Milano Malpensa (MIL) Nordela (São Miguel Island) (PDL) | Delayed | Claim Refund |
09.07.202514:20 | Azores Airlines 229 | Milano Malpensa (MIL) Nordela (São Miguel Island) (PDL) | Delayed | Claim Refund |
09.07.202513:00 | Bartolini Air | Milano Malpensa (MIL) Costa Smeralda (OLB) | Delayed | Claim Refund |
08.07.202523:55 | DHL Air | Milano Malpensa (MIL) Brussels Airport (BRU) | Delayed | Claim Refund |
08.07.202519:30 | SWISS 1623 | Milano Malpensa (MIL) Zurich (ZRH) | Delayed | Claim Refund |
08.07.202519:30 | LATAM Airlines 8797 | Milano Malpensa (MIL) Zurich (ZRH) | Delayed | Claim Refund |
08.07.202519:30 | Alitalia 7208 | Milano Malpensa (MIL) Zurich (ZRH) | Delayed | Claim Refund |
08.07.202517:35 | Nouvelair Tunisie 635 | Milano Malpensa (MIL) Carthage (TUN) | Delayed | Claim Refund |
08.07.202516:25 | Ryanair 8734 | Milano Malpensa (MIL) Henri Coanda International (BUH) | Delayed | Claim Refund |
08.07.202515:30 | Wizz Air 3064 | Milano Malpensa (MIL) Henri Coanda International (BUH) | Delayed | Claim Refund |
08.07.202514:55 | LATAM Airlines 8796 | Milano Malpensa (MIL) Zurich (ZRH) | Delayed | Claim Refund |
08.07.202514:55 | Alitalia 7206 | Milano Malpensa (MIL) Zurich (ZRH) | Delayed | Claim Refund |
08.07.202514:55 | Helvetic Airways 1629 | Milano Malpensa (MIL) Zurich (ZRH) | Delayed | Claim Refund |
08.07.202514:15 | Emirates 206 | Milano Malpensa (MIL) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
08.07.202514:15 | Qantas 8206 | Milano Malpensa (MIL) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
08.07.202514:00 | Norwegian 1877 | Milano Malpensa (MIL) Gardermoen (OSL) | Delayed | Claim Refund |
08.07.202514:00 | Neos 2420 | Milano Malpensa (MIL) Blaise Diagne International Airport () | Delayed | Claim Refund |
08.07.202513:05 | Etihad Airways 4016 | Milano Malpensa (MIL) Gardermoen (OSL) | Delayed | Claim Refund |
08.07.202513:05 | easyJet 3693 | Milano Malpensa (MIL) Zakinthos International Airport (ZTH) | Delayed | Claim Refund |
08.07.202513:05 | SAS 4720 | Milano Malpensa (MIL) Gardermoen (OSL) | Delayed | Claim Refund |
08.07.202513:05 | El Al 9789 | Milano Malpensa (MIL) Gardermoen (OSL) | Delayed | Claim Refund |
08.07.202512:45 | Cathay Pacific 234 | Milano Malpensa (MIL) Hong Kong International (HKG) | Delayed | Claim Refund |
08.07.202512:45 | Vietnam Airlines 72 | Milano Malpensa (MIL) Noibai International (HAN) | Delayed | Claim Refund |
08.07.202511:45 | Ryanair 5970 | Milano Malpensa (MIL) Malta International (MLA) | Delayed | Claim Refund |
08.07.202511:05 | Finnair 1752 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202511:05 | Jet Linx Aviation 6850 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202511:05 | Cathay Pacific 1461 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
08.07.202508:20 | Ryanair 5990 | Milano Malpensa (MIL) Malta International (MLA) | Delayed | Claim Refund |
08.07.202504:00 | DHL Air 524 | Milano Malpensa (MIL) Hong Kong International (HKG) | Delayed | Claim Refund |
08.07.202502:55 | West Atlantic UK 4286 | Milano Malpensa (MIL) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
07.07.202522:20 | Icelandair 6048 | Milano Malpensa (MIL) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
07.07.202522:20 | Emirates 92 | Milano Malpensa (MIL) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
07.07.202522:20 | Garuda Indonesia 8846 | Milano Malpensa (MIL) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
07.07.202522:20 | Qantas 8092 | Milano Malpensa (MIL) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
07.07.202521:55 | Emirates 9912 | Milano Malpensa (MIL) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
07.07.202519:05 | TAP Air Portugal 8350 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
07.07.202519:05 | Finnair 1756 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
07.07.202519:05 | Jet Linx Aviation 9328 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
07.07.202519:05 | LATAM Airlines 5328 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
07.07.202519:05 | Cargolux 9261 | Milano Malpensa (MIL) () | Delayed | Claim Refund |
07.07.202516:35 | Eurowings 9823 | Milano Malpensa (MIL) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
07.07.202516:15 | Qatar Airways 128 | Milano Malpensa (MIL) () | Delayed | Claim Refund |
07.07.202515:10 | Qatar Airways 8487 | Milano Malpensa (MIL) () | Delayed | Claim Refund |
07.07.202514:15 | Qantas 8206 | Milano Malpensa (MIL) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
07.07.202514:15 | Emirates 206 | Milano Malpensa (MIL) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
07.07.202512:40 | Wizz Air 3936 | Milano Malpensa (MIL) International Airport Chisinau (KIV) | Delayed | Claim Refund |
07.07.202512:05 | Wizz Air 6439 | Milano Malpensa (MIL) Nikos Kazantzakis Airport (HER) | Delayed | Claim Refund |
07.07.202511:10 | Ryanair 4381 | Milano Malpensa (MIL) Nikos Kazantzakis Airport (HER) | Delayed | Claim Refund |
07.07.202511:05 | Cathay Pacific 1461 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
07.07.202511:05 | Jet Linx Aviation 6850 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
07.07.202511:05 | Finnair 1752 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
07.07.202510:55 | easyJet 3843 | Milano Malpensa (MIL) Bristol (BRS) | Delayed | Claim Refund |
07.07.202508:40 | Twin Jet 9012 | Milano Malpensa (MIL) Marseille Provence Airport (MRS) | Delayed | Claim Refund |
07.07.202505:40 | Aerotranscargo 9964 | Milano Malpensa (MIL) () | Delayed | Claim Refund |
06.07.202522:15 | Aer Lingus 437 | Milano Malpensa (MIL) Dublin International (DUB) | Delayed | Claim Refund |
06.07.202522:15 | JetBlue Airways 6869 | Milano Malpensa (MIL) Dublin International (DUB) | Delayed | Claim Refund |
06.07.202519:05 | Finnair 1756 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.07.202519:05 | TAP Air Portugal 8350 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.07.202519:05 | Jet Linx Aviation 9328 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.07.202519:05 | LATAM Airlines 5328 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
06.07.202518:45 | easyJet 3677 | Milano Malpensa (MIL) Nikos Kazantzakis Airport (HER) | Delayed | Claim Refund |
06.07.202517:55 | Wizz Air 3936 | Milano Malpensa (MIL) International Airport Chisinau (KIV) | Delayed | Claim Refund |
06.07.202516:20 | Ryanair 9 | Milano Malpensa (MIL) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
06.07.202515:45 | Ryanair 8493 | Milano Malpensa (MIL) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
06.07.202515:00 | VistaJet 678 | Milano Malpensa (MIL) Malta International (MLA) | Delayed | Claim Refund |
06.07.202513:30 | NetJets Aviation | Milano Malpensa (MIL) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
06.07.202507:10 | Mistral Air 648 | Milano Malpensa (MIL) Ben Gurion International (TLV) | Delayed | Claim Refund |
06.07.202506:40 | Wizz Air 6433 | Milano Malpensa (MIL) Zakinthos International Airport (ZTH) | Delayed | Claim Refund |
05.07.202519:05 | Jet Linx Aviation 9328 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.07.202519:05 | Finnair 1756 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.07.202519:05 | LATAM Airlines 5328 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.07.202519:05 | TAP Air Portugal 8350 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.07.202518:20 | Wizz Air 3936 | Milano Malpensa (MIL) International Airport Chisinau (KIV) | Delayed | Claim Refund |
05.07.202516:35 | Transavia 3941 | Milano Malpensa (MIL) Orly (PAR) | Delayed | Claim Refund |
05.07.202515:05 | Ryanair 8037 | Milano Malpensa (MIL) Birgi (TPS) | Delayed | Claim Refund |
05.07.202512:45 | Vietnam Airlines 72 | Milano Malpensa (MIL) Noibai International (HAN) | Delayed | Claim Refund |
05.07.202512:45 | Cathay Pacific 234 | Milano Malpensa (MIL) Hong Kong International (HKG) | Delayed | Claim Refund |
05.07.202512:15 | easyJet 3963 | Milano Malpensa (MIL) Malta International (MLA) | Delayed | Claim Refund |
05.07.202511:50 | easyJet 3529 | Milano Malpensa (MIL) Palese (BRI) | Delayed | Claim Refund |
05.07.202511:50 | empty | Milano Malpensa (MIL) Brussels Airport (BRU) | Delayed | Claim Refund |
05.07.202511:25 | AZAL Azerbaijan Airlines 36 | Milano Malpensa (MIL) Heydar Aliyev International (Bina International) (BAK) | Delayed | Claim Refund |
05.07.202511:05 | Jet Linx Aviation 6850 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.07.202511:05 | flynas 398 | Milano Malpensa (MIL) King Khaled International (RUH) | Delayed | Claim Refund |
05.07.202511:05 | Finnair 1752 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.07.202511:05 | Cathay Pacific 1461 | Milano Malpensa (MIL) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
05.07.202508:35 | United Airlines 9949 | Milano Malpensa (MIL) Brussels Airport (BRU) | Delayed | Claim Refund |
05.07.202508:35 | Air Baltic 3154 | Milano Malpensa (MIL) Brussels Airport (BRU) | Delayed | Claim Refund |
05.07.202508:35 | Alitalia 7652 | Milano Malpensa (MIL) Brussels Airport (BRU) | Delayed | Claim Refund |
05.07.202508:35 | Hainan Airlines 8048 | Milano Malpensa (MIL) Brussels Airport (BRU) | Delayed | Claim Refund |
05.07.202508:35 | Singapore Airlines 2800 | Milano Malpensa (MIL) Brussels Airport (BRU) | Delayed | Claim Refund |
05.07.202506:40 | Wizz Air 6433 | Milano Malpensa (MIL) Zakinthos International Airport (ZTH) | Delayed | Claim Refund |
