Flight cancellations and delays are the most frequent problems encountered by travelers. Fortunately, the European Union has EU Regulation 261/2004, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 defines the situations in which passengers are entitled to compensation and assistance during flight disruption.
In this article, you will discover everything you need to know about Regulation EU261 and under what circumstances you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, travelers departing from or arriving at Oslo Airport on flights operated by EU-based airlines have specific rights in case of significant cancellations or delays. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is required, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Passengers have the option to select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Based on the flight distance and length of delay, passengers might be entitled to financial compensation between €250 to €600.
Oslo Airport Flight Delay Compensation
Travelers facing flight delays at Oslo Airport may be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the reason for the delay and whether it adheres to UK and EU laws. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for delays resulting from extraordinary circumstances outside their control.
Oslo Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Oslo Airport, according to EU 261, flyers may receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
Nonetheless, there are exceptions to this law. The airline may be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation may still be available even when you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the flight distance and the duration of the delay. You can refer to the following table to figure out the amount of compensation you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for cancellations caused by extraordinary circumstances outside their control, such as extreme weather conditions or strikes by air traffic controllers.
Which Oslo Airport Flights are Covered by EU261?
When you’re departing from an airport in the European Union and traveling on an airline flight from the EU, you are covered by EU Regulation 261/2004. This regulation ensures that you have certain rights in the event of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of which cases are protected by EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Oslo Airport to anywhere | Yes | Yes |
| Arrivals at Oslo Airport from inside the EU | Yes | No |
| Arrivals at Oslo Airport Airport from outside the EU | Yes | No |
How to Claim Compensation from Oslo Airport
Flight delays and cancellations often occur due to factors such as extreme weather conditions, air traffic congestion, technical problems, or staffing issues. If you encounter a flight disruption at Oslo Airport, you could be eligible for compensation under European Union Regulation 261/2004.
To initiate your compensation claim, proceed with these steps:
- Complete our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws thoroughly and will do our best to get you your compensation. You are only charged if we win your case.