John Paul II International Airport Kraków-Balice Flight Delay and Cancellation Compensation

Delayed and cancelled flights are the most common issues faced by travelers. Fortunately, the European Union has EU 261 regulation, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 outlines the conditions under which passengers are entitled to compensation and assistance in cases of flight disruption.

In this article, you will discover everything you need to know about Regulation EU261 and when you are entitled to compensation.

Passenger Rights under EU 261/2004

According to EU Regulation 261/2004, passengers departing from or arriving at John Paul II International Airport Kraków-Balice on flights operated by EU-based airlines have specific rights in case of significant cancellations or delays. These rights include:

• Food and drinks: Airlines must provide proper meals and refreshments during the waiting period.
• Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
• Hotel accommodation if necessary: When an overnight stay is needed, the airline is required to provide accommodation and transportation to and from the hotel.
• Ticket refund or alternative flight: Passengers have the option to choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
• Compensation: Depending on the flight distance and length of delay, passengers could qualify for financial compensation ranging from €250 to €600.

John Paul II International Airport Kraków-Balice Flight Delay Compensation

Travelers experiencing flight delays at John Paul II International Airport Kraków-Balice could be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the cause of the delay and whether it follows UK and EU regulations. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Keep in mind that airlines are not required to provide compensation for flight delays resulting from extraordinary circumstances beyond their control.

John Paul II International Airport Kraków-Balice Flight Cancellation Compensation

In case of a flight cancellation causing inconvenience at the John Paul II International Airport Kraków-Balice, according to EU Regulation 261, flyers can receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.

Nevertheless, there are exceptions to this law. The airline may be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Compensation may still be available even if you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the flight distance and the duration of the delay. You can check the following table to figure out the amount of compensation you are entitled to:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Keep in mind that airlines usually don’t provide compensation for flight cancellations caused by extraordinary circumstances outside their control, such as extreme weather conditions or air traffic control strikes.

Which John Paul II International Airport Kraków-Balice Flights are Covered by EU261?

When you’re departing from an airport within the European Union and traveling on an airline flight originating in the EU, you are protected under EU Regulation 261/2004. This law ensures that you have certain rights in the event of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of what situations are protected by EU Regulation 261 and which are not:

Itinerary	EU Airline	Non-EU Airline
Departures from John Paul II International Airport Kraków-Balice to anywhere	Yes	Yes
Arrivals at John Paul II International Airport Kraków-Balice from inside the EU	Yes	No
Arrivals at John Paul II International Airport Kraków-Balice Airport from outside the EU	Yes	No

How to Claim Compensation from John Paul II International Airport Kraków-Balice

Flight delays and cancellations often occur due to factors such as extreme weather conditions, air traffic congestion, technical problems, or crew shortages. If you experience a flight disruption at John Paul II International Airport Kraków-Balice, you could be eligible for compensation under EU 261/2004.

To initiate a compensation claim, proceed with these steps:

1. Complete our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
2. Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws thoroughly and will make every effort to obtain your rightful compensation. You only incur a fee if we win your case.