Delayed and cancelled flights are the most frequent problems experienced by travelers. Fortunately, the European Union has EU Regulation 261/2004, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 defines the situations in which passengers are entitled to compensation and assistance during flight disruption.
Here, you will find everything you need to know about European Union Regulation 261 and in which situations you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, passengers departing from or arriving at Francisco Sá Carneiro Airport on flights operated by EU-based airlines have certain rights in case of significant cancellations or delays. These rights include:
- Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period;
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: If an overnight stay is needed, the airline must offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Travelers may select either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay did not result from extraordinary circumstances and was within the airline’s control, travelers have the right to claim financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Francisco Sá Carneiro Airport Flight Delay Compensation
Travelers facing flight delays at Francisco Sá Carneiro Airport may be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is determined by the cause of the delay and whether it follows UK and EU laws. The amount of compensation is based on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for delays due to extraordinary circumstances outside their control.
Francisco Sá Carneiro Airport Flight Cancellation Compensation
In the event of a cancelled flight causing inconvenience at the Francisco Sá Carneiro Airport, under EU Regulation 261, passengers may get compensation of up to €600 if the airline notifies them less than 14 days before departure.
However, there are exceptions to this law. The airline may be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation may still be available even when you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is based on the flight distance and the duration of the delay. You can check this table to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t offer compensation for cancellations due to extraordinary circumstances beyond their control, such as severe weather or air traffic control strikes.
Which Francisco Sá Carneiro Airport Flights are Covered by EU261?
When you’re departing from an airport within the European Union and flying on a flight originating in the EU operated by an airline, you are protected under EU Regulation 261/2004, which defines your air passenger rights. This law applies to both domestic and international flights and ensures that you have certain rights in case of delays, flight cancellations, denied boarding, and other similar situations. Here’s a more detailed table of which cases are protected by EU Regulation 261:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Francisco Sá Carneiro Airport to anywhere | Yes | Yes |
| Arrivals at Francisco Sá Carneiro Airport from inside the EU | Yes | No |
| Arrivals at Francisco Sá Carneiro Airport from outside the EU | Yes | No |
How to Claim Compensation from Francisco Sá Carneiro Airport
Flight cancellations and delays are common due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or crew shortages. If you encounter a flight disruption at Francisco Sá Carneiro Airport, you may be entitled to compensation under EU 261/2004.
To initiate your compensation claim, proceed with these steps:
- Fill in our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws well and will make every effort to get you your compensation. You are only charged if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
10.11.202515:35 | Ryanair 2929 | Francisco Sá Carneiro (OPO) Brussels Airport (BRU) | Delayed | Claim Refund |
10.11.202515:00 | Ryanair 5465 | Francisco Sá Carneiro (OPO) Menara (RAK) | Delayed | Claim Refund |
10.11.202512:30 | Lufthansa 1177 | Francisco Sá Carneiro (OPO) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
10.11.202512:05 | TAP Air Portugal 686 | Francisco Sá Carneiro (OPO) Findel (LUX) | Delayed | Claim Refund |
10.11.202512:05 | Luxair 1940 | Francisco Sá Carneiro (OPO) Findel (LUX) | Delayed | Claim Refund |
10.11.202508:25 | Ryanair 1387 | Francisco Sá Carneiro (OPO) Charleroi Brussels South (BRU) | Delayed | Claim Refund |
10.11.202507:00 | easyJet 7705 | Francisco Sá Carneiro (OPO) Mérignac (BOD) | Delayed | Claim Refund |
10.11.202506:55 | Thai Airways International 7357 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202506:55 | Azores Airlines 8447 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202506:55 | Azul 7196 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202506:55 | TAP Air Portugal 1939 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202506:55 | LATAM Airlines 6978 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202506:55 | Air Baltic 5307 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202506:55 | JetBlue Airways 6700 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202506:55 | United Airlines 6890 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202506:30 | KLM 1570 | Francisco Sá Carneiro (OPO) Schiphol (AMS) | Delayed | Claim Refund |
10.11.202506:30 | Saudia 6805 | Francisco Sá Carneiro (OPO) Schiphol (AMS) | Delayed | Claim Refund |
10.11.202506:30 | SAS 6765 | Francisco Sá Carneiro (OPO) Schiphol (AMS) | Delayed | Claim Refund |
10.11.202506:30 | Gol 5547 | Francisco Sá Carneiro (OPO) Schiphol (AMS) | Delayed | Claim Refund |
10.11.202506:30 | Delta Air Lines 9379 | Francisco Sá Carneiro (OPO) Schiphol (AMS) | Delayed | Claim Refund |
10.11.202506:20 | TAP Air Portugal 1709 | Francisco Sá Carneiro (OPO) Madeira (FNC) | Delayed | Claim Refund |
10.11.202506:20 | Lufthansa 6986 | Francisco Sá Carneiro (OPO) Madeira (FNC) | Delayed | Claim Refund |
10.11.202506:20 | Azores Airlines 8289 | Francisco Sá Carneiro (OPO) Madeira (FNC) | Delayed | Claim Refund |
10.11.202506:15 | Air Canada 9292 | Francisco Sá Carneiro (OPO) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
10.11.202506:15 | TAP Air Portugal 6689 | Francisco Sá Carneiro (OPO) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
10.11.202506:15 | Lufthansa 1785 | Francisco Sá Carneiro (OPO) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
10.11.202506:10 | Azores Airlines 177 | Francisco Sá Carneiro (OPO) Nordela (São Miguel Island) (PDL) | Delayed | Claim Refund |
10.11.202506:10 | TAP Air Portugal 6637 | Francisco Sá Carneiro (OPO) Nordela (São Miguel Island) (PDL) | Delayed | Claim Refund |
10.11.202506:00 | ANA 6165 | Francisco Sá Carneiro (OPO) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
10.11.202506:00 | TAP Air Portugal 6685 | Francisco Sá Carneiro (OPO) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
10.11.202506:00 | Thai Airways International 7823 | Francisco Sá Carneiro (OPO) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
10.11.202506:00 | Air Canada 9231 | Francisco Sá Carneiro (OPO) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
10.11.202506:00 | Lufthansa 1181 | Francisco Sá Carneiro (OPO) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
10.11.202506:00 | Singapore Airlines 2101 | Francisco Sá Carneiro (OPO) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
10.11.202506:00 | United Airlines 9004 | Francisco Sá Carneiro (OPO) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
09.11.202519:25 | TAP Air Portugal 6797 | Francisco Sá Carneiro (OPO) Findel (LUX) | Delayed | Claim Refund |
09.11.202519:25 | Luxair 3768 | Francisco Sá Carneiro (OPO) Findel (LUX) | Delayed | Claim Refund |
09.11.202518:50 | Ethiopian Airlines 1897 | Francisco Sá Carneiro (OPO) Madeira (FNC) | Delayed | Claim Refund |
09.11.202517:55 | Royal Air Maroc 997 | Francisco Sá Carneiro (OPO) Mohamed V (CAS) | Delayed | Claim Refund |
09.11.202516:00 | TAP Air Portugal 1931 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202516:00 | Emirates 4798 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202516:00 | SAS 8903 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202516:00 | Lufthansa 6981 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202516:00 | Azores Airlines 8243 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202516:00 | Azul 7193 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202514:50 | Emirates 4792 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202514:50 | Azul 7191 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202514:50 | TAP Air Portugal 1929 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202514:50 | Azores Airlines 8415 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202514:45 | Wizz Air 6048 | Francisco Sá Carneiro (OPO) Leonardo Da Vinci (Fiumicino) (ROM) | Delayed | Claim Refund |
09.11.202514:30 | Eurowings 3183 | Francisco Sá Carneiro (OPO) Prague Vaclav Havel Airport (PRG) | Delayed | Claim Refund |
09.11.202514:30 | Ryanair 3259 | Francisco Sá Carneiro (OPO) Sandro Pertini (caselle) (TRN) | Delayed | Claim Refund |
09.11.202514:30 | SmartWings 1175 | Francisco Sá Carneiro (OPO) Prague Vaclav Havel Airport (PRG) | Delayed | Claim Refund |
09.11.202513:50 | Ryanair 1710 | Francisco Sá Carneiro (OPO) Valencia (VLC) | Delayed | Claim Refund |
09.11.202512:50 | Azores Airlines 8926 | Francisco Sá Carneiro (OPO) Orly (PAR) | Delayed | Claim Refund |
09.11.202512:50 | TAP Air Portugal 454 | Francisco Sá Carneiro (OPO) Orly (PAR) | Delayed | Claim Refund |
09.11.202512:50 | Azul 7301 | Francisco Sá Carneiro (OPO) Orly (PAR) | Delayed | Claim Refund |
09.11.202512:35 | easyJet 7739 | Francisco Sá Carneiro (OPO) Geneve-cointrin (GVA) | Delayed | Claim Refund |
09.11.202512:35 | Ryanair 1174 | Francisco Sá Carneiro (OPO) Manchester Airport (MAN) | Delayed | Claim Refund |
09.11.202512:25 | British Airways 7101 | Francisco Sá Carneiro (OPO) Barajas (MAD) | Delayed | Claim Refund |
09.11.202512:25 | Vueling 5307 | Francisco Sá Carneiro (OPO) Barajas (MAD) | Delayed | Claim Refund |
09.11.202512:25 | LATAM Airlines 1686 | Francisco Sá Carneiro (OPO) Barajas (MAD) | Delayed | Claim Refund |
09.11.202512:25 | American Airlines 8574 | Francisco Sá Carneiro (OPO) Barajas (MAD) | Delayed | Claim Refund |
09.11.202512:25 | Iberia 546 | Francisco Sá Carneiro (OPO) Barajas (MAD) | Delayed | Claim Refund |
09.11.202512:25 | TAAG 6093 | Francisco Sá Carneiro (OPO) Barajas (MAD) | Delayed | Claim Refund |
09.11.202512:25 | Royal Air Maroc 5486 | Francisco Sá Carneiro (OPO) Barajas (MAD) | Delayed | Claim Refund |
09.11.202512:25 | Qatar Airways 6536 | Francisco Sá Carneiro (OPO) Barajas (MAD) | Delayed | Claim Refund |
09.11.202512:00 | JetBlue Airways 6701 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202512:00 | Thai Airways International 7355 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202512:00 | Lufthansa 6991 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202512:00 | Finnair 6754 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202512:00 | Air Baltic 5263 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202512:00 | Azul 7190 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202512:00 | TAP Air Portugal 1927 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202512:00 | Turkish Airlines 8141 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202512:00 | Azores Airlines 8431 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202511:40 | SWISS 2067 | Francisco Sá Carneiro (OPO) Zurich (ZRH) | Delayed | Claim Refund |
09.11.202511:40 | TAP Air Portugal 8191 | Francisco Sá Carneiro (OPO) Zurich (ZRH) | Delayed | Claim Refund |
09.11.202511:00 | Azul 7315 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202511:00 | TAP Air Portugal 1925 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202511:00 | Azores Airlines 8413 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
09.11.202511:00 | Emirates 4794 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
08.11.202518:50 | Ryanair 2248 | Francisco Sá Carneiro (OPO) Marseille Provence Airport (MRS) | Delayed | Claim Refund |
08.11.202514:40 | Ryanair 5478 | Francisco Sá Carneiro (OPO) Karlsruhe/Baden-Baden (FKB) | Delayed | Claim Refund |
08.11.202508:40 | Air Baltic 2061 | Francisco Sá Carneiro (OPO) Zurich (ZRH) | Delayed | Claim Refund |
07.11.202516:30 | Ryanair 5680 | Francisco Sá Carneiro (OPO) Edinburgh (EDI) | Delayed | Claim Refund |
07.11.202514:45 | Wizz Air 6048 | Francisco Sá Carneiro (OPO) Leonardo Da Vinci (Fiumicino) (ROM) | Delayed | Claim Refund |
07.11.202514:40 | Ryanair 4598 | Francisco Sá Carneiro (OPO) Memmingen-Allgäu (FMM) | Delayed | Claim Refund |
07.11.202514:35 | Vueling 8477 | Francisco Sá Carneiro (OPO) El Prat De Llobregat (BCN) | Delayed | Claim Refund |
07.11.202514:35 | Qatar Airways 8134 | Francisco Sá Carneiro (OPO) El Prat De Llobregat (BCN) | Delayed | Claim Refund |
07.11.202514:35 | Iberia 5584 | Francisco Sá Carneiro (OPO) El Prat De Llobregat (BCN) | Delayed | Claim Refund |
07.11.202514:20 | TAP Air Portugal 1929 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
07.11.202514:20 | Azores Airlines 8415 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
07.11.202514:20 | Emirates 4792 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
07.11.202514:20 | Azul 7191 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
07.11.202514:20 | Air Baltic 5247 | Francisco Sá Carneiro (OPO) Lisbon Portela (LIS) | Delayed | Claim Refund |
07.11.202513:15 | easyJet 7783 | Francisco Sá Carneiro (OPO) () | Delayed | Claim Refund |
07.11.202512:55 | Luxair 3762 | Francisco Sá Carneiro (OPO) Findel (LUX) | Delayed | Claim Refund |
07.11.202512:55 | TAP Air Portugal 6793 | Francisco Sá Carneiro (OPO) Findel (LUX) | Delayed | Claim Refund |
07.11.202512:55 | Unicair 133 | Francisco Sá Carneiro (OPO) Zurich (ZRH) | Delayed | Claim Refund |
