Flight cancellations and delays are the most common problems experienced by travelers. Luckily, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 outlines the conditions under which passengers are eligible for compensation and assistance in the event of flight disruption.
In this article, you will discover everything you need to know about EU 261 regulation and under what circumstances you are entitled to compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers traveling to or from Lyon-Saint Exupéry Airport on flights operated by EU-based airlines have certain rights in case of significant cancellations or delays. These rights include:
- Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is needed, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Passengers may select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Depending on the flight distance and length of delay, passengers may be eligible for financial compensation between €250 to €600.
Lyon-Saint Exupéry Airport Flight Delay Compensation
Flyers facing flight delays at Lyon-Saint Exupéry Airport may be entitled to compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is decided by the cause of the delay and whether it follows UK and EU regulations. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for flight delays due to extraordinary circumstances outside their control.
Lyon-Saint Exupéry Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Lyon-Saint Exupéry Airport, under EU Regulation 261, passengers can receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
Nevertheless, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation could still be available even when you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is calculated by the distance of the flight and the duration of the delay. You can refer to this table to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t provide compensation for cancellations caused by extraordinary circumstances beyond their control, such as severe weather or air traffic control strikes.
Which Lyon-Saint Exupéry Airport Flights are Covered by EU261?
If you are departing from an airport in the European Union and flying with an airline flight from the EU, you are protected under EU Regulation 261/2004. This regulation ensures that you have certain rights in case of a delay, flight cancellation, denied boarding, and other similar situations. Here’s a more detailed table of which cases are protected by EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Lyon-Saint Exupéry Airport to anywhere | Yes | Yes |
| Arrivals at Lyon-Saint Exupéry Airport from inside the EU | Yes | No |
| Arrivals at Lyon-Saint Exupéry Airport from outside the EU | Yes | No |
How to Claim Compensation from Lyon-Saint Exupéry Airport
Flight cancellations and delays often occur due to factors such as extreme weather conditions, air traffic congestion, technical problems, or crew shortages. If you encounter a flight disruption at Lyon-Saint Exupéry Airport, you may be entitled to compensation under EU Regulation 261/2004.
To initiate your compensation claim, follow these steps:
- Complete our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will make every effort to secure your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
29.05.202512:45 | Air Algerie 1155 | St-Exupéry (LYS) Setif (QSF) | delayed | Claim Refund |
28.05.202512:15 | Air Algerie 1099 | St-Exupéry (LYS) Zenata (TLM) | delayed | Claim Refund |
27.05.202507:05 | Air Baltic 3594 | St-Exupéry (LYS) Brussels Airport (BRU) | delayed | Claim Refund |
27.05.202507:05 | Hainan Airlines 8564 | St-Exupéry (LYS) Brussels Airport (BRU) | delayed | Claim Refund |
27.05.202507:05 | Etihad Airways 7244 | St-Exupéry (LYS) Brussels Airport (BRU) | delayed | Claim Refund |
27.05.202507:05 | Air Canada 6355 | St-Exupéry (LYS) Brussels Airport (BRU) | delayed | Claim Refund |
26.05.202517:05 | JSC Avion Express 851 | St-Exupéry (LYS) Carthage (TUN) | delayed | Claim Refund |
25.05.202517:00 | JSC Avion Express 851 | St-Exupéry (LYS) Carthage (TUN) | delayed | Claim Refund |
25.05.202515:10 | Tassili Airlines 1259 | St-Exupéry (LYS) Mohamed Boudiaf (BSK) | delayed | Claim Refund |
25.05.202513:10 | Air Baltic 3588 | St-Exupéry (LYS) Brussels Airport (BRU) | delayed | Claim Refund |
25.05.202511:30 | Volotea 2576 | St-Exupéry (LYS) Palese (BRI) | delayed | Claim Refund |
24.05.202513:10 | ANA 5154 | St-Exupéry (LYS) Brussels Airport (BRU) | delayed | Claim Refund |
24.05.202513:10 | Air Baltic 3588 | St-Exupéry (LYS) Brussels Airport (BRU) | delayed | Claim Refund |
24.05.202512:50 | Air Algerie 1155 | St-Exupéry (LYS) Setif (QSF) | delayed | Claim Refund |
23.05.202511:20 | JSC Avion Express 751 | St-Exupéry (LYS) Carthage (TUN) | delayed | Claim Refund |
22.05.202519:20 | Volotea 2058 | St-Exupéry (LYS) Berlin Brandenburg Airport (SXF) | delayed | Claim Refund |
22.05.202518:15 | Air Algerie 1157 | St-Exupéry (LYS) Les Salines (AAE) | delayed | Claim Refund |
22.05.202513:10 | AJet 82 | St-Exupéry (LYS) Sabiha Gokcen (SAW) | delayed | Claim Refund |
22.05.202512:45 | Air Algerie 1155 | St-Exupéry (LYS) Setif (QSF) | delayed | Claim Refund |
20.05.202516:45 | Nouvelair Tunisie 599 | St-Exupéry (LYS) Carthage (TUN) | delayed | Claim Refund |
20.05.202515:40 | Qantas 8082 | St-Exupéry (LYS) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
20.05.202515:40 | Emirates 82 | St-Exupéry (LYS) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
19.05.202517:05 | JSC Avion Express 851 | St-Exupéry (LYS) Carthage (TUN) | delayed | Claim Refund |
19.05.202510:55 | easyJet 4399 | St-Exupéry (LYS) Liszt Ferenc International (BUD) | delayed | Claim Refund |
18.05.202516:30 | Tunisair 851 | St-Exupéry (LYS) Carthage (TUN) | delayed | Claim Refund |
18.05.202515:10 | Tassili Airlines 1259 | St-Exupéry (LYS) Mohamed Boudiaf (BSK) | delayed | Claim Refund |
18.05.202513:10 | Air Baltic 3588 | St-Exupéry (LYS) Brussels Airport (BRU) | delayed | Claim Refund |
18.05.202512:45 | Air Algerie 1155 | St-Exupéry (LYS) Setif (QSF) | delayed | Claim Refund |
17.05.202513:10 | Transavia 8776 | St-Exupéry (LYS) Carthage (TUN) | delayed | Claim Refund |
12.05.202510:55 | easyJet 4399 | St-Exupéry (LYS) Liszt Ferenc International (BUD) | delayed | Claim Refund |
11.05.202515:10 | Air Algerie 1259 | St-Exupéry (LYS) Mohamed Boudiaf (BSK) | delayed | Claim Refund |
11.05.202512:45 | Air Algerie 1155 | St-Exupéry (LYS) Setif (QSF) | delayed | Claim Refund |
10.05.202521:30 | Universal Air 2901 | St-Exupéry (LYS) Pau-Pyrénées (PUF) | delayed | Claim Refund |
10.05.202512:50 | Air Algerie 1155 | St-Exupéry (LYS) Setif (QSF) | delayed | Claim Refund |
09.05.202518:45 | easyJet 4399 | St-Exupéry (LYS) Liszt Ferenc International (BUD) | delayed | Claim Refund |
09.05.202515:45 | easyJet 4301 | St-Exupéry (LYS) Laleu (LRH) | delayed | Claim Refund |
09.05.202508:10 | easyJet 4477 | St-Exupéry (LYS) Menara (RAK) | delayed | Claim Refund |
08.05.202512:45 | Air Algerie 1155 | St-Exupéry (LYS) Setif (QSF) | delayed | Claim Refund |
07.05.202512:15 | Air Algerie 1099 | St-Exupéry (LYS) Zenata (TLM) | delayed | Claim Refund |
05.05.202513:10 | Air Baltic 3588 | St-Exupéry (LYS) Brussels Airport (BRU) | delayed | Claim Refund |
05.05.202508:50 | Eurowings 9413 | St-Exupéry (LYS) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
05.05.202506:00 | Transavia 8776 | St-Exupéry (LYS) Carthage (TUN) | delayed | Claim Refund |
04.05.202515:40 | Emirates 82 | St-Exupéry (LYS) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
04.05.202515:40 | Qantas 8082 | St-Exupéry (LYS) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
04.05.202513:10 | Air Baltic 3588 | St-Exupéry (LYS) Brussels Airport (BRU) | delayed | Claim Refund |
04.05.202512:45 | Air Algerie 1155 | St-Exupéry (LYS) Setif (QSF) | delayed | Claim Refund |
03.05.202512:50 | Air Algerie 1155 | St-Exupéry (LYS) Setif (QSF) | delayed | Claim Refund |
30.04.202513:15 | Transavia 8028 | St-Exupéry (LYS) Hurghada (HRG) | delayed | Claim Refund |
30.04.202512:15 | Air Algerie 1099 | St-Exupéry (LYS) Zenata (TLM) | delayed | Claim Refund |
28.04.202510:55 | easyJet 4399 | St-Exupéry (LYS) Liszt Ferenc International (BUD) | delayed | Claim Refund |
27.04.202515:10 | Air Algerie 1259 | St-Exupéry (LYS) Mohamed Boudiaf (BSK) | delayed | Claim Refund |
