Humberto Delgado Airport Flight Delay and Cancellation Compensation

Flight cancellations and delays are the most frequent problems faced by travelers. Fortunately, the European Union has EU 261 regulation, which ensures that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 outlines the situations under which passengers are entitled to compensation and assistance during flight disruption.

Here, you will find everything you need to know about EU 261 regulation and in which situations you are eligible for compensation.

Passenger Rights under EU 261/2004

Under EU Regulation 261/2004, passengers flying to or from Humberto Delgado Airport on flights operated by EU-based airlines have specific rights when facing significant cancellations or delays. These rights include:

• Food and drinks: Airlines must provide proper meals and refreshments during the waiting period.
• Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
• Hotel accommodation if necessary: If an overnight stay is necessary, the airline must provide accommodation and transportation to and from the hotel.
• Ticket refund or alternative flight: Travelers can choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
• Compensation: According to the flight distance and length of delay, passengers may be eligible for financial compensation ranging from €250 to €600.

Humberto Delgado Airport Flight Delay Compensation

Travelers facing flight delays at Humberto Delgado Airport could be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the cause of the delay and whether it complies with UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Keep in mind that airlines are not obligated to provide compensation for flight delays resulting from extraordinary circumstances beyond their control.

Humberto Delgado Airport Flight Cancellation Compensation

In the event of a flight cancellation causing inconvenience at the Humberto Delgado Airport, according to EU Regulation 261, flyers may get compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.

However, there are exceptions to this regulation. The airline might be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Financial compensation may still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the distance of the flight and the duration of the delay. You can check the following table to figure out the amount of compensation you are entitled to:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Keep in mind that airlines typically don’t provide compensation for cancellations due to extraordinary circumstances beyond their control, such as extreme weather conditions or air traffic control strikes.

Which Humberto Delgado Airport Flights are Covered by EU261?

If you are departing from an airport within the European Union and flying with an airline flight from the EU, you are covered by EU Regulation 261/2004. This regulation guarantees that you have certain rights in the event of a delay, flight cancellation, denied boarding, and other similar situations. Here’s a more detailed table of which cases are covered under EU Regulation 261 and which are not:

Itinerary	EU Airline	Non-EU Airline
Departures from Humberto Delgado Airport to anywhere	Yes	Yes
Arrivals at Humberto Delgado Airport from inside the EU	Yes	No
Arrivals at Humberto Delgado Airport Airport from outside the EU	Yes	No

How to Claim Compensation from Humberto Delgado Airport

Flight delays and cancellations are common due to factors such as bad weather, air traffic congestion, mechanical problems, or crew shortages. If you encounter a flight disruption at Humberto Delgado Airport, you may be entitled to compensation under EU 261/2004.

To initiate a compensation claim, take the following steps:

1. Complete our form. You’ll need to provide details such as your flight number, date, and what went wrong.
2. Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws comprehensively and will strive to secure your compensation. You only incur a fee if we win your case.