Flight delays and cancellations are the most common issues experienced by travelers. Luckily, the European Union has EU Regulation 261/2004, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 defines the situations when passengers are eligible for compensation and assistance in the event of flight disruption.
In this article, you will discover everything you need to know about European Union Regulation 261 and under what circumstances you are eligible for compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, passengers departing from or arriving at Hamburg Airport on flights operated by EU-based airlines have certain rights in case of significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: If an overnight stay is needed, the airline is required to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Passengers have the option to choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Based on the flight distance and length of delay, passengers could qualify for financial compensation between €250 to €600.
Hamburg Airport Flight Delay Compensation
Passengers facing flight delays at Hamburg Airport might be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The eligibility for compensation is determined by the cause of the delay and whether it follows UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for flight delays caused by extraordinary circumstances beyond their control.
Hamburg Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Hamburg Airport, according to EU Regulation 261, flyers may get compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
Nonetheless, there are exceptions to this regulation. The airline may be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Compensation might still be available even if you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the flight distance and the length of the delay. You can refer to the table below to figure out the compensation amount you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations caused by extraordinary circumstances outside their control, such as extreme weather conditions or air traffic control strikes.
Which Hamburg Airport Flights are Covered by EU261?
If you are departing from an airport within the European Union and traveling on an airline flight from the EU, you are covered by EU Regulation 261/2004. This law guarantees that you have certain rights in case of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of which cases are protected by EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Hamburg Airport to anywhere | Yes | Yes |
| Arrivals at Hamburg Airport from inside the EU | Yes | No |
| Arrivals at Hamburg Airport from outside the EU | Yes | No |
How to Claim Compensation from Hamburg Airport
Flight delays and cancellations often occur due to factors such as adverse weather conditions, air traffic congestion, technical problems, or crew shortages. If you experience a flight disruption at Hamburg Airport, you could be eligible for compensation under EU Regulation 261/2004.
To initiate a compensation claim, follow these steps:
- Complete our form. You’ll need to provide details including your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We know the EU laws thoroughly and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
23.06.202508:00 | easyJet 1182 | Hamburg Airport (HAM) Euroairport France (EAP) | delayed | Claim Refund |
22.06.202521:30 | Emirates 62 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
22.06.202521:30 | Qantas 8062 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
21.06.202509:35 | Aerowest | Hamburg Airport (HAM) () | delayed | Claim Refund |
20.06.202515:30 | Qantas 8060 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
20.06.202515:30 | Emirates 60 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
20.06.202511:40 | Brussels Airlines 2624 | Hamburg Airport (HAM) Brussels Airport (BRU) | delayed | Claim Refund |
19.06.202518:00 | Eurowings 7782 | Hamburg Airport (HAM) Liszt Ferenc International (BUD) | delayed | Claim Refund |
19.06.202507:05 | Singapore Airlines 2820 | Hamburg Airport (HAM) Brussels Airport (BRU) | delayed | Claim Refund |
19.06.202507:05 | Hainan Airlines 8542 | Hamburg Airport (HAM) Brussels Airport (BRU) | delayed | Claim Refund |
19.06.202507:05 | Brussels Airlines 2630 | Hamburg Airport (HAM) Brussels Airport (BRU) | delayed | Claim Refund |
18.06.202521:30 | Qantas 8062 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
18.06.202521:30 | Emirates 62 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
17.06.202515:30 | Emirates 60 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
17.06.202515:30 | Qantas 8060 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
17.06.202510:00 | Corendon Air 3530 | Hamburg Airport (HAM) Adnan Menderes Airport (IZM) | delayed | Claim Refund |
17.06.202509:45 | Braathens Regional 646 | Hamburg Airport (HAM) Kastrup (CPH) | delayed | Claim Refund |
17.06.202509:35 | SWISS 1051 | Hamburg Airport (HAM) Zurich (ZRH) | delayed | Claim Refund |
17.06.202509:30 | Malaysia Airlines 4568 | Hamburg Airport (HAM) () | delayed | Claim Refund |
17.06.202509:30 | Virgin Australia 6237 | Hamburg Airport (HAM) () | delayed | Claim Refund |
17.06.202509:30 | Qatar Airways 92 | Hamburg Airport (HAM) () | delayed | Claim Refund |
17.06.202509:30 | Iberia 6325 | Hamburg Airport (HAM) () | delayed | Claim Refund |
17.06.202509:25 | Ryanair 1519 | Hamburg Airport (HAM) Stansted (LON) | delayed | Claim Refund |
17.06.202509:15 | Marabu 6686 | Hamburg Airport (HAM) Nikos Kazantzakis Airport (HER) | delayed | Claim Refund |
17.06.202509:15 | Condor 6686 | Hamburg Airport (HAM) Nikos Kazantzakis Airport (HER) | delayed | Claim Refund |
17.06.202508:45 | NetJets Aviation | Hamburg Airport (HAM) Glasgow International (GLA) | delayed | Claim Refund |
17.06.202508:45 | Luminair | Hamburg Airport (HAM) Le Bourget (PAR) | delayed | Claim Refund |
17.06.202508:35 | Finnair 1422 | Hamburg Airport (HAM) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
17.06.202508:35 | AlphaSky 7638 | Hamburg Airport (HAM) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
17.06.202508:00 | empty | Hamburg Airport (HAM) () | delayed | Claim Refund |
17.06.202507:05 | Eurowings 7976 | Hamburg Airport (HAM) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
17.06.202506:10 | British Airways 963 | Hamburg Airport (HAM) Heathrow (LON) | delayed | Claim Refund |
17.06.202506:10 | Malaysia Airlines 9863 | Hamburg Airport (HAM) Heathrow (LON) | delayed | Claim Refund |
17.06.202506:10 | Jet Linx Aviation 7790 | Hamburg Airport (HAM) Heathrow (LON) | delayed | Claim Refund |
17.06.202506:10 | JetBlue Airways 6267 | Hamburg Airport (HAM) Heathrow (LON) | delayed | Claim Refund |
17.06.202506:10 | American Airlines 6608 | Hamburg Airport (HAM) Heathrow (LON) | delayed | Claim Refund |
17.06.202506:10 | Qatar Airways 5879 | Hamburg Airport (HAM) Heathrow (LON) | delayed | Claim Refund |
16.06.202515:30 | Qantas 8060 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
16.06.202515:30 | Emirates 60 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
16.06.202513:10 | Brussels Airlines 2624 | Hamburg Airport (HAM) Brussels Airport (BRU) | delayed | Claim Refund |
15.06.202521:30 | Qantas 8062 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
15.06.202521:30 | Emirates 62 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
15.06.202518:15 | Eurowings 7782 | Hamburg Airport (HAM) Liszt Ferenc International (BUD) | delayed | Claim Refund |
14.06.202521:30 | Emirates 62 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
14.06.202521:30 | Qantas 8062 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
13.06.202519:20 | empty | Hamburg Airport (HAM) M. R. Štefánika (BTS) | delayed | Claim Refund |
13.06.202515:30 | Emirates 60 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
13.06.202515:30 | Qantas 8060 | Hamburg Airport (HAM) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
13.06.202508:25 | easyJet 1182 | Hamburg Airport (HAM) Euroairport France (EAP) | delayed | Claim Refund |
12.06.202520:00 | Eurowings 4345 | Hamburg Airport (HAM) W. A. Mozart (SZG) | delayed | Claim Refund |
12.06.202520:00 | Austrian 8738 | Hamburg Airport (HAM) W. A. Mozart (SZG) | delayed | Claim Refund |
12.06.202519:55 | SunExpress 671 | Hamburg Airport (HAM) Antalya (AYT) | delayed | Claim Refund |
12.06.202519:35 | LOT – Polish Airlines 394 | Hamburg Airport (HAM) Frederic Chopin (WAW) | delayed | Claim Refund |
12.06.202519:30 | empty | Hamburg Airport (HAM) Hamburg Airport (HAM) | delayed | Claim Refund |
12.06.202519:10 | Lufthansa 2069 | Hamburg Airport (HAM) Franz Josef Strauss (MUC) | delayed | Claim Refund |
12.06.202519:10 | SWISS 1059 | Hamburg Airport (HAM) Zurich (ZRH) | delayed | Claim Refund |
12.06.202519:10 | Air Baltic 6465 | Hamburg Airport (HAM) Franz Josef Strauss (MUC) | delayed | Claim Refund |
12.06.202518:40 | Eurowings 7174 | Hamburg Airport (HAM) Franz Josef Strauss (MUC) | delayed | Claim Refund |
12.06.202518:40 | Lufthansa 5379 | Hamburg Airport (HAM) Franz Josef Strauss (MUC) | delayed | Claim Refund |
12.06.202518:35 | Aeromexico 6525 | Hamburg Airport (HAM) Schiphol (AMS) | delayed | Claim Refund |
12.06.202518:35 | KLM 1758 | Hamburg Airport (HAM) Schiphol (AMS) | delayed | Claim Refund |
12.06.202518:35 | Eurowings 7404 | Hamburg Airport (HAM) Charles De Gaulle (PAR) | delayed | Claim Refund |
12.06.202518:35 | China Southern Airlines 7784 | Hamburg Airport (HAM) Schiphol (AMS) | delayed | Claim Refund |
12.06.202518:35 | Korean Air 6438 | Hamburg Airport (HAM) Schiphol (AMS) | delayed | Claim Refund |
12.06.202518:30 | Ryanair 6120 | Hamburg Airport (HAM) Lech Walesa (GDN) | delayed | Claim Refund |
12.06.202518:20 | Swiss Air-Ambulance 53 | Hamburg Airport (HAM) Saint Brieuc-Armor (SBK) | delayed | Claim Refund |
12.06.202518:00 | Franconia Air Service 2433 | Hamburg Airport (HAM) Nürnberg (NUE) | delayed | Claim Refund |
12.06.202517:35 | Pegasus 1046 | Hamburg Airport (HAM) Sabiha Gokcen (IST) | delayed | Claim Refund |
12.06.202517:30 | Star Wings 444 | Hamburg Airport (HAM) Cologne/bonn (CGN) | delayed | Claim Refund |
12.06.202517:00 | Air China LTD 6010 | Hamburg Airport (HAM) Frankfurt International Airport (FRA) | delayed | Claim Refund |
12.06.202517:00 | Lufthansa 27 | Hamburg Airport (HAM) Frankfurt International Airport (FRA) | delayed | Claim Refund |
12.06.202516:45 | Luxwing 1955 | Hamburg Airport (HAM) Bolzano (BZO) | delayed | Claim Refund |
12.06.202516:40 | American Airlines 6693 | Hamburg Airport (HAM) Heathrow (LON) | delayed | Claim Refund |
12.06.202516:40 | Malaysia Airlines 9867 | Hamburg Airport (HAM) Heathrow (LON) | delayed | Claim Refund |
12.06.202516:40 | Qatar Airways 5880 | Hamburg Airport (HAM) Heathrow (LON) | delayed | Claim Refund |
12.06.202516:40 | Cathay Pacific 7164 | Hamburg Airport (HAM) Heathrow (LON) | delayed | Claim Refund |
12.06.202516:40 | British Airways 975 | Hamburg Airport (HAM) Heathrow (LON) | delayed | Claim Refund |
12.06.202516:30 | NetJets Aviation | Hamburg Airport (HAM) Schiphol (AMS) | delayed | Claim Refund |
12.06.202516:30 | Wizz Air 5108 | Hamburg Airport (HAM) Rinas Mother Teresa (TIA) | delayed | Claim Refund |
12.06.202516:00 | NetJets Aviation | Hamburg Airport (HAM) Euroairport France (EAP) | delayed | Claim Refund |
12.06.202515:55 | Eurowings 7814 | Hamburg Airport (HAM) Fontanarossa (CTA) | delayed | Claim Refund |
12.06.202515:50 | Luxair 9514 | Hamburg Airport (HAM) Findel (LUX) | delayed | Claim Refund |
12.06.202515:30 | Lufthansa 5404 | Hamburg Airport (HAM) Düsseldorf International Airport (DUS) | cancelled | Claim Refund |
12.06.202515:30 | VistaJet 713 | Hamburg Airport (HAM) Dyce (ABZ) | delayed | Claim Refund |
12.06.202515:30 | Eurowings 7066 | Hamburg Airport (HAM) Düsseldorf International Airport (DUS) | cancelled | Claim Refund |
12.06.202515:30 | SAS 650 | Hamburg Airport (HAM) Kastrup (CPH) | delayed | Claim Refund |
12.06.202515:15 | Aegean Airlines 1575 | Hamburg Airport (HAM) Franz Josef Strauss (MUC) | delayed | Claim Refund |
12.06.202515:15 | Alitalia 4789 | Hamburg Airport (HAM) Franz Josef Strauss (MUC) | delayed | Claim Refund |
12.06.202515:15 | Airlink | Hamburg Airport (HAM) Dyce (ABZ) | delayed | Claim Refund |
12.06.202515:15 | Lufthansa 2061 | Hamburg Airport (HAM) Franz Josef Strauss (MUC) | delayed | Claim Refund |
12.06.202515:05 | Jet Linx Aviation 5352 | Hamburg Airport (HAM) Charles De Gaulle (PAR) | delayed | Claim Refund |
12.06.202515:05 | Aeromexico 5732 | Hamburg Airport (HAM) Charles De Gaulle (PAR) | delayed | Claim Refund |
12.06.202515:05 | Air Austral 8711 | Hamburg Airport (HAM) Charles De Gaulle (PAR) | delayed | Claim Refund |
12.06.202515:05 | Air Mauritius 9185 | Hamburg Airport (HAM) Charles De Gaulle (PAR) | delayed | Claim Refund |
12.06.202515:05 | Eurowings 7520 | Hamburg Airport (HAM) El Prat De Llobregat (BCN) | delayed | Claim Refund |
12.06.202515:05 | Kenya Airways 3961 | Hamburg Airport (HAM) Charles De Gaulle (PAR) | delayed | Claim Refund |
12.06.202515:05 | China Eastern Airlines 1719 | Hamburg Airport (HAM) Charles De Gaulle (PAR) | delayed | Claim Refund |
12.06.202515:05 | Air France 1711 | Hamburg Airport (HAM) Charles De Gaulle (PAR) | delayed | Claim Refund |
12.06.202515:05 | Korean Air 6390 | Hamburg Airport (HAM) Charles De Gaulle (PAR) | delayed | Claim Refund |
12.06.202515:00 | Lufthansa 23 | Hamburg Airport (HAM) Frankfurt International Airport (FRA) | delayed | Claim Refund |
