Cancelled and delayed flights are the most common issues faced by travelers. Fortunately, the European Union has EU Regulation 261/2004, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 specifies the situations in which passengers are entitled to compensation and assistance in the event of flight disruption.
In this article, you will discover everything you need to know about Regulation EU261 and when you are eligible for compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers flying to or from Düsseldorf Airport on flights operated by EU-based airlines have specific rights if they experience significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is needed, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Passengers may choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Based on the flight distance and length of delay, passengers may be eligible for financial compensation ranging from €250 to €600.
Düsseldorf Airport Flight Delay Compensation
Travelers facing flight delays at Düsseldorf Airport could be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the reason for the delay and whether it complies with UK and EU laws. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for delays resulting from extraordinary circumstances beyond their control.
Düsseldorf Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Düsseldorf Airport, under EU 261/2004, flyers are eligible to receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
Nonetheless, there are exceptions to this regulation. The airline may be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation might still be available even though you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is based on the distance of the flight and the length of the delay. You can refer to this table to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t offer compensation for flight cancellations caused by extraordinary circumstances outside their control, such as severe weather or strikes by air traffic controllers.
Which Düsseldorf Airport Flights are Covered by EU261?
When you’re departing from an airport within the European Union and flying with an airline flight originating in the EU, you are protected under EU Regulation 261/2004. This law guarantees that you have certain rights in case of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of what situations are protected by EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Düsseldorf Airport to anywhere | Yes | Yes |
| Arrivals at Düsseldorf Airport from inside the EU | Yes | No |
| Arrivals at Düsseldorf Airport from outside the EU | Yes | No |
How to Claim Compensation from Düsseldorf Airport
Flight cancellations and delays often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or crew shortages. If you experience a flight disruption at Düsseldorf Airport, you could be eligible for compensation under European Union Regulation 261/2004.
To initiate your compensation claim, take the following steps:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
02.07.202521:15 | Emirates 58 | Düsseldorf International Airport (DUS) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
02.07.202521:15 | Qantas 8058 | Düsseldorf International Airport (DUS) Chelsea Twr EY Bus Station (DXB) | Delayed | Claim Refund |
02.07.202518:45 | Jet Linx Aviation 9338 | Düsseldorf International Airport (DUS) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
02.07.202518:45 | Finnair 1396 | Düsseldorf International Airport (DUS) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
02.07.202517:45 | Eurowings 9784 | Düsseldorf International Airport (DUS) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
02.07.202516:05 | Qatar Airways 86 | Düsseldorf International Airport (DUS) () | Delayed | Claim Refund |
02.07.202515:15 | Eurowings 6904 | Düsseldorf International Airport (DUS) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
02.07.202514:00 | Norwegian 1151 | Düsseldorf International Airport (DUS) Gardermoen (OSL) | Delayed | Claim Refund |
02.07.202513:35 | Eurowings 9800 | Düsseldorf International Airport (DUS) Bergamo – Orio al Serio (MIL) | Delayed | Claim Refund |
02.07.202513:30 | Pegasus 1002 | Düsseldorf International Airport (DUS) Sabiha Gokcen (IST) | Delayed | Claim Refund |
02.07.202513:20 | LEAV Aviation 3408 | Düsseldorf International Airport (DUS) Antalya (AYT) | Delayed | Claim Refund |
02.07.202513:20 | NetJets Aviation | Düsseldorf International Airport (DUS) W. A. Mozart (SZG) | Delayed | Claim Refund |
02.07.202513:15 | Azul 7209 | Düsseldorf International Airport (DUS) Lisbon Portela (LIS) | Delayed | Claim Refund |
02.07.202513:15 | TAP Air Portugal 541 | Düsseldorf International Airport (DUS) Lisbon Portela (LIS) | Delayed | Claim Refund |
02.07.202513:15 | Azores Airlines 8335 | Düsseldorf International Airport (DUS) Lisbon Portela (LIS) | Delayed | Claim Refund |
02.07.202513:00 | Bulgarian Air Charter 8221 | Düsseldorf International Airport (DUS) () | Delayed | Claim Refund |
02.07.202513:00 | Eurowings 9872 | Düsseldorf International Airport (DUS) Palese (BRI) | Delayed | Claim Refund |
02.07.202512:50 | Eurowings 3068 | Düsseldorf International Airport (DUS) () | Delayed | Claim Refund |
02.07.202512:50 | Aegean Airlines 841 | Düsseldorf International Airport (DUS) () | Delayed | Claim Refund |
02.07.202512:45 | Corendon Air 1035 | Düsseldorf International Airport (DUS) Nikos Kazantzakis Airport (HER) | Delayed | Claim Refund |
02.07.202512:45 | Eurowings 9580 | Düsseldorf International Airport (DUS) Son Sant Joan Airport (PMI) | Delayed | Claim Refund |
02.07.202512:30 | Lufthansa 4109 | Düsseldorf International Airport (DUS) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
02.07.202512:30 | Lufthansa City 2013 | Düsseldorf International Airport (DUS) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
02.07.202512:25 | KLM 1800 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
02.07.202512:25 | Xiamen Airlines 9388 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
02.07.202512:25 | China Southern Airlines 7792 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
02.07.202512:25 | Kenya Airways 1858 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
02.07.202512:25 | Delta Air Lines 9497 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
02.07.202512:25 | China Eastern Airlines 1580 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
02.07.202512:15 | Heston Airlines 2085 | Düsseldorf International Airport (DUS) Bourgas (BOJ) | Delayed | Claim Refund |
02.07.202512:10 | Nouvelair Tunisie 205 | Düsseldorf International Airport (DUS) Carthage (TUN) | Delayed | Claim Refund |
02.07.202512:10 | Nouvelair Tunisie 205 | Düsseldorf International Airport (DUS) Carthage (TUN) | Delayed | Claim Refund |
02.07.202512:00 | UR Airlines 4438 | Düsseldorf International Airport (DUS) Erbil International (irbil Northwest) (EBL) | Delayed | Claim Refund |
02.07.202511:45 | Eurowings 9530 | Düsseldorf International Airport (DUS) Alicante El Altet (ALC) | Delayed | Claim Refund |
02.07.202511:35 | Eurowings 9084 | Düsseldorf International Airport (DUS) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
02.07.202511:35 | Lufthansa 5364 | Düsseldorf International Airport (DUS) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
02.07.202511:15 | Eurowings 9972 | Düsseldorf International Airport (DUS) Pula (PUY) | Delayed | Claim Refund |
02.07.202510:20 | Eurowings 9500 | Düsseldorf International Airport (DUS) Ibiza (IBZ) | Delayed | Claim Refund |
02.07.202510:10 | Singapore Airlines 2163 | Düsseldorf International Airport (DUS) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
02.07.202510:10 | Air Canada 9211 | Düsseldorf International Airport (DUS) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
02.07.202510:10 | Lufthansa 2007 | Düsseldorf International Airport (DUS) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
02.07.202510:10 | Air China LTD 6058 | Düsseldorf International Airport (DUS) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
02.07.202510:10 | Thai Airways International 7617 | Düsseldorf International Airport (DUS) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
02.07.202509:50 | Pegasus 5002 | Düsseldorf International Airport (DUS) Antalya (AYT) | Delayed | Claim Refund |
02.07.202509:10 | Bulgaria Air 1874 | Düsseldorf International Airport (DUS) Belgrade Nikola Tesla (BEG) | Delayed | Claim Refund |
02.07.202509:10 | Qatar Airways 4866 | Düsseldorf International Airport (DUS) Belgrade Nikola Tesla (BEG) | Delayed | Claim Refund |
02.07.202509:10 | Air Serbia 361 | Düsseldorf International Airport (DUS) Belgrade Nikola Tesla (BEG) | Delayed | Claim Refund |
02.07.202508:50 | empty | Düsseldorf International Airport (DUS) Franz Josef Strauss (MUC) | Delayed | Claim Refund |
02.07.202508:25 | AlphaSky 7636 | Düsseldorf International Airport (DUS) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
02.07.202508:25 | Finnair 1394 | Düsseldorf International Airport (DUS) Helsinki-vantaa (HEL) | cancelled | Claim Refund |
02.07.202508:15 | China Eastern Airlines 1584 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
02.07.202508:15 | Aegean Airlines 3884 | Düsseldorf International Airport (DUS) Nikos Kazantzakis Airport (HER) | Delayed | Claim Refund |
02.07.202508:15 | Garuda Indonesia 9377 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
02.07.202508:15 | Eurowings 9670 | Düsseldorf International Airport (DUS) Nikos Kazantzakis Airport (HER) | Delayed | Claim Refund |
02.07.202508:15 | Neos 686 | Düsseldorf International Airport (DUS) International Airport Chisinau (KIV) | Delayed | Claim Refund |
02.07.202508:15 | China Southern Airlines 7791 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
02.07.202508:15 | Delta Air Lines 9695 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
02.07.202508:15 | KLM 1798 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
02.07.202508:15 | Xiamen Airlines 9386 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
02.07.202508:15 | Kenya Airways 1856 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
02.07.202507:05 | Corendon Air 4097 | Düsseldorf International Airport (DUS) Diagoras (RHO) | Delayed | Claim Refund |
02.07.202507:00 | Lufthansa 5406 | Düsseldorf International Airport (DUS) Hamburg Airport (HAM) | Delayed | Claim Refund |
02.07.202507:00 | Eurowings 9030 | Düsseldorf International Airport (DUS) Hamburg Airport (HAM) | Delayed | Claim Refund |
02.07.202506:30 | Condor 1428 | Düsseldorf International Airport (DUS) Sur Reina Sofia (TCI) | Delayed | Claim Refund |
02.07.202506:00 | TUIfly 6568 | Düsseldorf International Airport (DUS) Djerba-Zarzis (DJE) | Delayed | Claim Refund |
02.07.202505:50 | Condor 1622 | Düsseldorf International Airport (DUS) Diagoras (RHO) | Delayed | Claim Refund |
01.07.202521:00 | easyJet 3028 | Düsseldorf International Airport (DUS) Milano Malpensa (MIL) | Delayed | Claim Refund |
01.07.202520:50 | Corendon Air 4006 | Düsseldorf International Airport (DUS) Esenboga International (ANK) | Delayed | Claim Refund |
01.07.202520:40 | SunExpress 1341 | Düsseldorf International Airport (DUS) Trabzon (TZX) | Delayed | Claim Refund |
01.07.202520:25 | Pegasus 1688 | Düsseldorf International Airport (DUS) Esenboga International (ANK) | Delayed | Claim Refund |
01.07.202519:55 | LATAM Airlines 1622 | Düsseldorf International Airport (DUS) Barajas (MAD) | Delayed | Claim Refund |
01.07.202519:55 | Air Baltic 5173 | Düsseldorf International Airport (DUS) Barajas (MAD) | Delayed | Claim Refund |
01.07.202519:55 | Iberia 756 | Düsseldorf International Airport (DUS) Barajas (MAD) | Delayed | Claim Refund |
01.07.202519:55 | Vueling 5081 | Düsseldorf International Airport (DUS) Barajas (MAD) | Delayed | Claim Refund |
01.07.202519:20 | Corendon Air 2410 | Düsseldorf International Airport (DUS) Antalya (AYT) | Delayed | Claim Refund |
01.07.202519:05 | Air Baltic 234 | Düsseldorf International Airport (DUS) Riga International (RIX) | Delayed | Claim Refund |
01.07.202519:05 | TAP Air Portugal 6416 | Düsseldorf International Airport (DUS) Riga International (RIX) | Delayed | Claim Refund |
01.07.202519:05 | Helvetic Airways 1025 | Düsseldorf International Airport (DUS) Zurich (ZRH) | Delayed | Claim Refund |
01.07.202519:05 | Iberia 7842 | Düsseldorf International Airport (DUS) Riga International (RIX) | Delayed | Claim Refund |
01.07.202518:50 | Air China LTD 6036 | Düsseldorf International Airport (DUS) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
01.07.202518:50 | Croatia Airlines 5419 | Düsseldorf International Airport (DUS) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
01.07.202518:50 | Thai Airways International 7641 | Düsseldorf International Airport (DUS) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
01.07.202518:50 | ANA 6064 | Düsseldorf International Airport (DUS) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
01.07.202518:50 | Air India 8838 | Düsseldorf International Airport (DUS) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
01.07.202518:50 | Singapore Airlines 2055 | Düsseldorf International Airport (DUS) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
01.07.202518:50 | Ethiopian Airlines 1556 | Düsseldorf International Airport (DUS) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
01.07.202518:50 | Corendon Air 3528 | Düsseldorf International Airport (DUS) Adnan Menderes Airport (IZM) | Delayed | Claim Refund |
01.07.202518:50 | LATAM Airlines 8673 | Düsseldorf International Airport (DUS) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
01.07.202518:50 | Lufthansa 87 | Düsseldorf International Airport (DUS) Frankfurt International Airport (FRA) | Delayed | Claim Refund |
01.07.202518:45 | Jet Linx Aviation 9338 | Düsseldorf International Airport (DUS) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
01.07.202518:35 | Eurowings 9344 | Düsseldorf International Airport (DUS) Manchester Airport (MAN) | Delayed | Claim Refund |
01.07.202518:35 | Eurowings 9244 | Düsseldorf International Airport (DUS) Kastrup (CPH) | Delayed | Claim Refund |
01.07.202518:25 | Eurowings 9468 | Düsseldorf International Airport (DUS) Heathrow (LON) | Delayed | Claim Refund |
01.07.202518:25 | Lufthansa 5334 | Düsseldorf International Airport (DUS) Heathrow (LON) | Delayed | Claim Refund |
01.07.202518:15 | Garuda Indonesia 9217 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
01.07.202518:15 | German Airways 1804 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
01.07.202518:15 | Xiamen Airlines 9392 | Düsseldorf International Airport (DUS) Schiphol (AMS) | Delayed | Claim Refund |
01.07.202518:05 | easyJet 3266 | Düsseldorf International Airport (DUS) Edinburgh (EDI) | Delayed | Claim Refund |
01.07.202518:00 | empty | Düsseldorf International Airport (DUS) Friedrichshafen (FDH) | Delayed | Claim Refund |
01.07.202517:40 | Aero-Dienst | Düsseldorf International Airport (DUS) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
