Cancelled and delayed flights are the most common issues faced by travelers. Fortunately, the European Union has EU Regulation 261/2004, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU 261/2004 specifies the situations in which passengers are entitled to compensation and assistance in the event of flight disruption.
In this article, you will discover everything you need to know about Regulation EU261 and when you are eligible for compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers flying to or from Düsseldorf Airport on flights operated by EU-based airlines have specific rights if they experience significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper refreshments and snacks during the waiting period.
- Access to means of communication: Passengers should be provided two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is needed, the airline is obligated to provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Passengers may choose between a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: Based on the flight distance and length of delay, passengers may be eligible for financial compensation ranging from €250 to €600.
Düsseldorf Airport Flight Delay Compensation
Travelers facing flight delays at Düsseldorf Airport could be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the reason for the delay and whether it complies with UK and EU laws. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the length of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not obligated to provide compensation for delays resulting from extraordinary circumstances beyond their control.
Düsseldorf Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Düsseldorf Airport, under EU 261/2004, flyers are eligible to receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
Nonetheless, there are exceptions to this regulation. The airline may be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation might still be available even though you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is based on the distance of the flight and the length of the delay. You can refer to this table to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t offer compensation for flight cancellations caused by extraordinary circumstances outside their control, such as severe weather or strikes by air traffic controllers.
Which Düsseldorf Airport Flights are Covered by EU261?
When you’re departing from an airport within the European Union and flying with an airline flight originating in the EU, you are protected under EU Regulation 261/2004. This law guarantees that you have certain rights in case of a delay, flight cancellation, denied boarding, and related issues. Here’s a more detailed table of what situations are protected by EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Düsseldorf Airport to anywhere | Yes | Yes |
| Arrivals at Düsseldorf Airport from inside the EU | Yes | No |
| Arrivals at Düsseldorf Airport from outside the EU | Yes | No |
How to Claim Compensation from Düsseldorf Airport
Flight cancellations and delays often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or crew shortages. If you experience a flight disruption at Düsseldorf Airport, you could be eligible for compensation under European Union Regulation 261/2004.
To initiate your compensation claim, take the following steps:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
19.05.202521:00 | easyJet 3028 | Düsseldorf International Airport (DUS) Milano Malpensa (MXP) | delayed | Claim Refund |
19.05.202520:50 | SunExpress 1321 | Düsseldorf International Airport (DUS) Erkilet International Airport (ASR) | delayed | Claim Refund |
19.05.202520:30 | SunExpress 1361 | Düsseldorf International Airport (DUS) Diyarbakir (DIY) | delayed | Claim Refund |
19.05.202520:00 | Bulgarian Air Charter 8223 | Düsseldorf International Airport (DUS) () | delayed | Claim Refund |
19.05.202519:45 | LOT – Polish Airlines 408 | Düsseldorf International Airport (DUS) Frederic Chopin (WAW) | delayed | Claim Refund |
19.05.202519:45 | TAP Air Portugal 7116 | Düsseldorf International Airport (DUS) Frederic Chopin (WAW) | delayed | Claim Refund |
19.05.202519:25 | SAS 628 | Düsseldorf International Airport (DUS) Kastrup (CPH) | delayed | Claim Refund |
19.05.202519:25 | Icelandair 7410 | Düsseldorf International Airport (DUS) Kastrup (CPH) | delayed | Claim Refund |
19.05.202519:15 | Sky Express 891 | Düsseldorf International Airport (DUS) () | delayed | Claim Refund |
19.05.202519:05 | Helvetic Airways 1025 | Düsseldorf International Airport (DUS) Zurich (ZRH) | delayed | Claim Refund |
19.05.202519:00 | SunExpress 183 | Düsseldorf International Airport (DUS) Antalya (AYT) | delayed | Claim Refund |
19.05.202518:45 | Jet Linx Aviation 9338 | Düsseldorf International Airport (DUS) Helsinki-vantaa (HEL) | delayed | Claim Refund |
19.05.202518:45 | Lufthansa 5373 | Düsseldorf International Airport (DUS) Franz Josef Strauss (MUC) | delayed | Claim Refund |
19.05.202518:45 | Finnair 1396 | Düsseldorf International Airport (DUS) Helsinki-vantaa (HEL) | delayed | Claim Refund |
19.05.202518:45 | Eurowings 9092 | Düsseldorf International Airport (DUS) Franz Josef Strauss (MUC) | delayed | Claim Refund |
19.05.202518:00 | Eurowings 9048 | Düsseldorf International Airport (DUS) Berlin Brandenburg Airport (SXF) | delayed | Claim Refund |
19.05.202518:00 | Eurowings 9048 | Düsseldorf International Airport (DUS) Berlin Brandenburg Airport (SXF) | delayed | Claim Refund |
19.05.202518:00 | Tunisair 527 | Düsseldorf International Airport (DUS) Carthage (TUN) | delayed | Claim Refund |
19.05.202517:40 | Austrian 8721 | Düsseldorf International Airport (DUS) Vienna International (VIE) | delayed | Claim Refund |
19.05.202517:40 | Eurowings 9756 | Düsseldorf International Airport (DUS) Vienna International (VIE) | delayed | Claim Refund |
19.05.202517:30 | Eurowings 9222 | Düsseldorf International Airport (DUS) Landvetter (GOT) | delayed | Claim Refund |
19.05.202517:25 | Eurowings 9764 | Düsseldorf International Airport (DUS) Zurich (ZRH) | delayed | Claim Refund |
19.05.202517:25 | SWISS 4405 | Düsseldorf International Airport (DUS) Zurich (ZRH) | delayed | Claim Refund |
19.05.202517:10 | Pegasus 1004 | Düsseldorf International Airport (DUS) Sabiha Gokcen (SAW) | delayed | Claim Refund |
19.05.202517:00 | Eurowings 9504 | Düsseldorf International Airport (DUS) Mahon (MAH) | delayed | Claim Refund |
19.05.202516:50 | EgyptAir 8236 | Düsseldorf International Airport (DUS) Hurghada (HRG) | delayed | Claim Refund |
19.05.202516:50 | Air Cairo 2981 | Düsseldorf International Airport (DUS) Hurghada (HRG) | delayed | Claim Refund |
19.05.202516:50 | AJet 28 | Düsseldorf International Airport (DUS) Sabiha Gokcen (SAW) | delayed | Claim Refund |
19.05.202516:50 | Eurowings 9588 | Düsseldorf International Airport (DUS) Son Sant Joan Airport (PMI) | delayed | Claim Refund |
19.05.202516:00 | Eurowings 9502 | Düsseldorf International Airport (DUS) Ibiza (IBZ) | delayed | Claim Refund |
19.05.202506:35 | Eurowings 9782 | Düsseldorf International Airport (DUS) Liszt Ferenc International (BUD) | delayed | Claim Refund |
17.05.202516:50 | AJet 28 | Düsseldorf International Airport (DUS) Sabiha Gokcen (SAW) | delayed | Claim Refund |
17.05.202516:45 | Eurowings 9590 | Düsseldorf International Airport (DUS) Son Sant Joan Airport (PMI) | delayed | Claim Refund |
17.05.202516:40 | TUIfly 2914 | Düsseldorf International Airport (DUS) Ibiza (IBZ) | delayed | Claim Refund |
17.05.202516:25 | Eurowings 9640 | Düsseldorf International Airport (DUS) Francisco Sá Carneiro (OPO) | delayed | Claim Refund |
17.05.202515:55 | Condor 144 | Düsseldorf International Airport (DUS) () | delayed | Claim Refund |
17.05.202515:50 | Eurowings 9588 | Düsseldorf International Airport (DUS) Son Sant Joan Airport (PMI) | delayed | Claim Refund |
17.05.202515:35 | Eurowings 9656 | Düsseldorf International Airport (DUS) Macedonia International (SKG) | delayed | Claim Refund |
17.05.202515:30 | Lufthansa 4069 | Düsseldorf International Airport (DUS) Franz Josef Strauss (MUC) | delayed | Claim Refund |
17.05.202515:30 | Nouvelair Tunisie 215 | Düsseldorf International Airport (DUS) Habib Bourguiba (MIR) | delayed | Claim Refund |
17.05.202515:30 | Lufthansa City 2017 | Düsseldorf International Airport (DUS) Franz Josef Strauss (MUC) | delayed | Claim Refund |
17.05.202515:25 | Qantas 8056 | Düsseldorf International Airport (DUS) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
17.05.202515:25 | Eurowings 9584 | Düsseldorf International Airport (DUS) Son Sant Joan Airport (PMI) | delayed | Claim Refund |
17.05.202515:25 | SAS 1622 | Düsseldorf International Airport (DUS) Kastrup (CPH) | delayed | Claim Refund |
17.05.202515:25 | Emirates 56 | Düsseldorf International Airport (DUS) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
17.05.202515:10 | SunExpress 187 | Düsseldorf International Airport (DUS) Antalya (AYT) | delayed | Claim Refund |
17.05.202515:05 | Eurowings 9602 | Düsseldorf International Airport (DUS) Lisbon Portela (LIS) | delayed | Claim Refund |
17.05.202515:00 | TUIfly 6568 | Düsseldorf International Airport (DUS) Djerba-Zarzis (DJE) | delayed | Claim Refund |
17.05.202514:50 | TUIfly 4104 | Düsseldorf International Airport (DUS) Nikos Kazantzakis Airport (HER) | delayed | Claim Refund |
17.05.202514:50 | Thai Airways International 9063 | Düsseldorf International Airport (DUS) Istanbul Airport (IST) | delayed | Claim Refund |
17.05.202514:50 | Turkish Airlines 1526 | Düsseldorf International Airport (DUS) Istanbul Airport (IST) | delayed | Claim Refund |
17.05.202514:30 | Kenya Airways 1862 | Düsseldorf International Airport (DUS) Schiphol (AMS) | delayed | Claim Refund |
17.05.202514:30 | Delta Air Lines 9498 | Düsseldorf International Airport (DUS) Schiphol (AMS) | delayed | Claim Refund |
17.05.202514:30 | German Airways 1802 | Düsseldorf International Airport (DUS) Schiphol (AMS) | delayed | Claim Refund |
17.05.202514:30 | Xiamen Airlines 9390 | Düsseldorf International Airport (DUS) Schiphol (AMS) | delayed | Claim Refund |
17.05.202514:30 | Garuda Indonesia 9957 | Düsseldorf International Airport (DUS) Schiphol (AMS) | delayed | Claim Refund |
17.05.202514:20 | Eurowings 9582 | Düsseldorf International Airport (DUS) Son Sant Joan Airport (PMI) | delayed | Claim Refund |
17.05.202514:15 | Condor 1516 | Düsseldorf International Airport (DUS) Son Sant Joan Airport (PMI) | delayed | Claim Refund |
17.05.202513:35 | Condor 1614 | Düsseldorf International Airport (DUS) Souda (CHQ) | delayed | Claim Refund |
17.05.202513:10 | Nouvelair Tunisie 205 | Düsseldorf International Airport (DUS) Carthage (TUN) | delayed | Claim Refund |
17.05.202512:55 | Condor 1456 | Düsseldorf International Airport (DUS) Fuerteventura (FUE) | delayed | Claim Refund |
17.05.202512:40 | TUIfly 2114 | Düsseldorf International Airport (DUS) Gran Canaria (LPA) | delayed | Claim Refund |
17.05.202512:35 | Aegean Airlines 541 | Düsseldorf International Airport (DUS) Macedonia International (SKG) | delayed | Claim Refund |
17.05.202512:25 | Eurowings 9150 | Düsseldorf International Airport (DUS) () | delayed | Claim Refund |
17.05.202512:10 | Electra Airways 2641 | Düsseldorf International Airport (DUS) Djerba-Zarzis (DJE) | delayed | Claim Refund |
17.05.202512:00 | SkyLine Express 612 | Düsseldorf International Airport (DUS) Antalya (AYT) | delayed | Claim Refund |
17.05.202512:00 | Eurowings 9512 | Düsseldorf International Airport (DUS) Pablo Ruiz Picasso (AGP) | delayed | Claim Refund |
17.05.202512:00 | Air France 1607 | Düsseldorf International Airport (DUS) Charles De Gaulle (CDG) | delayed | Claim Refund |
17.05.202512:00 | Air Mauritius 9361 | Düsseldorf International Airport (DUS) Charles De Gaulle (CDG) | delayed | Claim Refund |
17.05.202512:00 | Air Austral 8607 | Düsseldorf International Airport (DUS) Charles De Gaulle (CDG) | delayed | Claim Refund |
17.05.202512:00 | Delta Air Lines 8244 | Düsseldorf International Airport (DUS) Charles De Gaulle (CDG) | delayed | Claim Refund |
17.05.202512:00 | Aeromexico 5771 | Düsseldorf International Airport (DUS) Charles De Gaulle (CDG) | delayed | Claim Refund |
17.05.202512:00 | Korean Air 6358 | Düsseldorf International Airport (DUS) Charles De Gaulle (CDG) | delayed | Claim Refund |
17.05.202511:50 | Freebird Airlines 1194 | Düsseldorf International Airport (DUS) Antalya (AYT) | delayed | Claim Refund |
17.05.202511:40 | Eurowings 9982 | Düsseldorf International Airport (DUS) Hurghada (HRG) | delayed | Claim Refund |
17.05.202510:40 | Pegasus 1008 | Düsseldorf International Airport (DUS) Sabiha Gokcen (SAW) | delayed | Claim Refund |
17.05.202510:05 | Electra Airways 2081 | Düsseldorf International Airport (DUS) Varna (VAR) | delayed | Claim Refund |
17.05.202510:00 | VistaJet 457 | Düsseldorf International Airport (DUS) Antalya (AYT) | delayed | Claim Refund |
17.05.202510:00 | Icelandair 7402 | Düsseldorf International Airport (DUS) Kastrup (CPH) | delayed | Claim Refund |
17.05.202510:00 | SAS 1630 | Düsseldorf International Airport (DUS) Kastrup (CPH) | delayed | Claim Refund |
16.05.202517:45 | Eurowings 9784 | Düsseldorf International Airport (DUS) Liszt Ferenc International (BUD) | delayed | Claim Refund |
15.05.202511:30 | UR Airlines 438 | Düsseldorf International Airport (DUS) Erbil International (irbil Northwest) (EBL) | delayed | Claim Refund |
15.05.202508:05 | Eurowings 8041 | Düsseldorf International Airport (DUS) Berlin Brandenburg Airport (SXF) | delayed | Claim Refund |
15.05.202507:05 | Eurowings 9978 | Düsseldorf International Airport (DUS) Erbil International (irbil Northwest) (EBL) | delayed | Claim Refund |
14.05.202511:35 | Eurowings 9732 | Düsseldorf International Airport (DUS) John Paul II Balice International (KRK) | delayed | Claim Refund |
14.05.202506:40 | Eurowings 9782 | Düsseldorf International Airport (DUS) Liszt Ferenc International (BUD) | delayed | Claim Refund |
13.05.202509:00 | Eurowings 8041 | Düsseldorf International Airport (DUS) Berlin Brandenburg Airport (SXF) | cancelled | Claim Refund |
12.05.202520:00 | Ryanair 9436 | Düsseldorf International Airport (DUS) Liszt Ferenc International (BUD) | delayed | Claim Refund |
12.05.202520:00 | Ryanair 9424 | Düsseldorf International Airport (DUS) Liszt Ferenc International (BUD) | delayed | Claim Refund |
11.05.202516:20 | SunExpress 1379 | Düsseldorf International Airport (DUS) Yenisehir (YEI) | delayed | Claim Refund |
11.05.202506:00 | TUIfly 102 | Düsseldorf International Airport (DUS) Rabil (BVC) | delayed | Claim Refund |
10.05.202519:40 | Luxwing 1953 | Düsseldorf International Airport (DUS) Bolzano (BZO) | delayed | Claim Refund |
10.05.202511:30 | UR Airlines 438 | Düsseldorf International Airport (DUS) Erbil International (irbil Northwest) (EBL) | delayed | Claim Refund |
09.05.202520:50 | SunExpress 1321 | Düsseldorf International Airport (DUS) Erkilet International Airport (ASR) | delayed | Claim Refund |
09.05.202520:50 | SunExpress 1335 | Düsseldorf International Airport (DUS) Elazig (EZS) | delayed | Claim Refund |
09.05.202520:40 | SunExpress 1351 | Düsseldorf International Airport (DUS) Carsamba (SZF) | delayed | Claim Refund |
09.05.202520:10 | Pegasus 1688 | Düsseldorf International Airport (DUS) Esenboga International (ESB) | delayed | Claim Refund |
09.05.202520:00 | Helvetic Airways 1027 | Düsseldorf International Airport (DUS) Zurich (ZRH) | delayed | Claim Refund |
09.05.202520:00 | Bulgarian Air Charter 8223 | Düsseldorf International Airport (DUS) () | delayed | Claim Refund |
09.05.202519:45 | Eurowings 9774 | Düsseldorf International Airport (DUS) Prague Vaclav Havel Airport (PRG) | delayed | Claim Refund |
