Flight delays and cancellations are the most common issues experienced by travelers. Luckily, the European Union has EU 261 regulation, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The European Union Regulation 261/2004 outlines the situations under which passengers are eligible for compensation and assistance in the event of flight disruption.
In this article, you will discover everything you need to know about EU 261 regulation and under what circumstances you are entitled to compensation.
Passenger Rights under EU 261/2004
According to EU Regulation 261/2004, passengers flying to or from Frankfurt Airport on flights operated by EU-based airlines have certain rights when facing significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period;
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes;
- Hotel accommodation if necessary: If an overnight stay is necessary, the airline is obligated to offer assistance, including hotel stays and transport to and from the hotel;
- Ticket refund or alternative flight: Travelers may choose either a full refund of their ticket, including any extra costs, or rebooking on an alternative flight to their final destination;
- Compensation: If the delay was not caused by extraordinary circumstances and remained within the airline’s control, travelers have the right to claim financial compensation ranging from €250 to €600, depending on the flight distance and length of the delay.
Frankfurt Airport Flight Delay Compensation
Flyers facing flight delays at Frankfurt Airport may be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is decided by the cause of the delay and whether it adheres to UK and EU laws. The amount of compensation is determined on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for delays due to extraordinary circumstances outside their control.
Frankfurt Airport Flight Cancellation Compensation
In case of a cancelled flight causing inconvenience at the Frankfurt Airport, under EU Regulation 261, travelers may receive compensation of up to €600 if the airline notifies them less than 14 days before departure.
Nonetheless, there are exceptions to this law. The airline might be exempt from compensating passengers if it provides an alternative flight that meets certain criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation could still be available even though you accept an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is based on the distance of the flight and the length of the delay. You can refer to this table to figure out the compensation amount you are eligible for:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines typically don’t provide compensation for flight cancellations caused by extraordinary circumstances outside their control, such as extreme weather conditions or air traffic control strikes.
Which Frankfurt Airport Flights are Covered by EU261?
If you are departing from an airport in the European Union and flying on a flight originating in the EU operated by an airline, you are protected under EU Regulation 261/2004, which defines your air passenger rights. This regulation applies to both domestic and international flights and ensures that you have certain rights in the event of delays, flight cancellations, denied boarding, and other similar situations. Here’s a more detailed table of which cases are protected by EU Regulation 261:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Frankfurt Airport to anywhere | Yes | Yes |
| Arrivals at Frankfurt Airport from inside the EU | Yes | No |
| Arrivals at Frankfurt Airport from outside the EU | Yes | No |
How to Claim Compensation from Frankfurt Airport
Flight cancellations and delays often occur due to factors such as bad weather, air traffic congestion, technical problems, or staffing issues. If you encounter a flight disruption at Frankfurt Airport, you may be entitled to compensation under European Union Regulation 261/2004.
To initiate a compensation claim, follow these steps:
- Fill in our form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will make every effort to get you your compensation. You only incur a fee if we win your case.
It is important to note that the compensation claim process requires documents such as booking confirmation and boarding pass.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
10.11.202521:50 | ANA 6173 | Frankfurt International Airport (FRA) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
10.11.202521:50 | Aegean Airlines 1537 | Frankfurt International Airport (FRA) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
10.11.202521:50 | Lufthansa 854 | Frankfurt International Airport (FRA) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
10.11.202521:50 | Oman Air 5395 | Frankfurt International Airport (FRA) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
10.11.202521:50 | Etihad Airways 4161 | Frankfurt International Airport (FRA) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
10.11.202521:50 | Air China LTD 6099 | Frankfurt International Airport (FRA) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
10.11.202521:50 | Brussels Airlines 7107 | Frankfurt International Airport (FRA) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
10.11.202521:50 | Austrian 7443 | Frankfurt International Airport (FRA) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
10.11.202521:50 | United Airlines 9579 | Frankfurt International Airport (FRA) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
10.11.202521:50 | Singapore Airlines 2090 | Frankfurt International Airport (FRA) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
10.11.202521:30 | ANA 5467 | Frankfurt International Airport (FRA) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
10.11.202521:30 | TAP Air Portugal 7978 | Frankfurt International Airport (FRA) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
10.11.202521:30 | Brussels Airlines 7147 | Frankfurt International Airport (FRA) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
10.11.202521:30 | Lufthansa 1342 | Frankfurt International Airport (FRA) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
10.11.202521:30 | Singapore Airlines 2058 | Frankfurt International Airport (FRA) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
10.11.202521:30 | Etihad Airways 3777 | Frankfurt International Airport (FRA) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
10.11.202521:20 | Lufthansa 6916 | Frankfurt International Airport (FRA) Euroairport France (EAP) | Delayed | Claim Refund |
10.11.202521:20 | Air India 8851 | Frankfurt International Airport (FRA) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
10.11.202521:20 | Air China LTD 6035 | Frankfurt International Airport (FRA) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
10.11.202521:20 | Singapore Airlines 2080 | Frankfurt International Airport (FRA) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
10.11.202521:20 | Air Dolomiti 8112 | Frankfurt International Airport (FRA) Euroairport France (EAP) | Delayed | Claim Refund |
10.11.202521:20 | Croatia Airlines 5416 | Frankfurt International Airport (FRA) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
10.11.202521:20 | ANA 6065 | Frankfurt International Airport (FRA) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
10.11.202521:20 | Alitalia 4726 | Frankfurt International Airport (FRA) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
10.11.202521:20 | Lufthansa 88 | Frankfurt International Airport (FRA) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
10.11.202521:20 | Thai Airways International 7634 | Frankfurt International Airport (FRA) Düsseldorf International Airport (DUS) | Delayed | Claim Refund |
10.11.202520:20 | Air India 2028 | Frankfurt International Airport (FRA) Chhatrapati Shivaji International (Sahar International) (BOM) | Delayed | Claim Refund |
10.11.202520:20 | Lufthansa 7254 | Frankfurt International Airport (FRA) Chhatrapati Shivaji International (Sahar International) (BOM) | Delayed | Claim Refund |
10.11.202520:15 | Condor 4095 | Frankfurt International Airport (FRA) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
10.11.202516:45 | Lufthansa 192 | Frankfurt International Airport (FRA) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
10.11.202516:45 | United Airlines 8715 | Frankfurt International Airport (FRA) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
10.11.202516:45 | LATAM Airlines 8710 | Frankfurt International Airport (FRA) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
10.11.202516:40 | United Airlines 9074 | Frankfurt International Airport (FRA) Kastrup (CPH) | Delayed | Claim Refund |
10.11.202516:40 | United Airlines 9338 | Frankfurt International Airport (FRA) Cote D’azur International Airport (NCE) | Delayed | Claim Refund |
10.11.202516:40 | EgyptAir 9018 | Frankfurt International Airport (FRA) Cote D’azur International Airport (NCE) | Delayed | Claim Refund |
10.11.202516:40 | Air Canada 9170 | Frankfurt International Airport (FRA) Cote D’azur International Airport (NCE) | Delayed | Claim Refund |
10.11.202516:30 | Lufthansa 9432 | Frankfurt International Airport (FRA) Birmingham Airport (BHX) | Delayed | Claim Refund |
10.11.202516:20 | Austrian 7483 | Frankfurt International Airport (FRA) Landvetter (GOT) | Delayed | Claim Refund |
10.11.202516:20 | Air Canada 9066 | Frankfurt International Airport (FRA) Landvetter (GOT) | Delayed | Claim Refund |
10.11.202516:20 | Brussels Airlines 7073 | Frankfurt International Airport (FRA) Landvetter (GOT) | Delayed | Claim Refund |
10.11.202516:20 | United Airlines 9530 | Frankfurt International Airport (FRA) Landvetter (GOT) | Delayed | Claim Refund |
10.11.202516:15 | Air Canada 9220 | Frankfurt International Airport (FRA) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
10.11.202516:15 | United Airlines 9381 | Frankfurt International Airport (FRA) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
10.11.202516:15 | TAP Air Portugal 6728 | Frankfurt International Airport (FRA) Liszt Ferenc International (BUD) | Delayed | Claim Refund |
10.11.202516:05 | United Airlines 9352 | Frankfurt International Airport (FRA) Arlanda (STO) | Delayed | Claim Refund |
10.11.202516:00 | Spree Flug | Frankfurt International Airport (FRA) Prague Vaclav Havel Airport (PRG) | Delayed | Claim Refund |
10.11.202515:15 | Air China LTD 6101 | Frankfurt International Airport (FRA) Franz Josef Strauss (MUC) | cancelled | Claim Refund |
10.11.202515:15 | Lufthansa 110 | Frankfurt International Airport (FRA) Franz Josef Strauss (MUC) | cancelled | Claim Refund |
10.11.202515:10 | United Airlines 7720 | Frankfurt International Airport (FRA) Cairo International Airport (CAI) | Delayed | Claim Refund |
10.11.202515:10 | TAP Air Portugal 7019 | Frankfurt International Airport (FRA) Cairo International Airport (CAI) | Delayed | Claim Refund |
10.11.202515:10 | EgyptAir 786 | Frankfurt International Airport (FRA) Cairo International Airport (CAI) | Delayed | Claim Refund |
10.11.202515:10 | Lufthansa 7174 | Frankfurt International Airport (FRA) Cairo International Airport (CAI) | Delayed | Claim Refund |
10.11.202515:10 | Air Canada 2846 | Frankfurt International Airport (FRA) Cairo International Airport (CAI) | Delayed | Claim Refund |
10.11.202515:10 | Air Cairo 8786 | Frankfurt International Airport (FRA) Cairo International Airport (CAI) | Delayed | Claim Refund |
10.11.202514:05 | Condor 4173 | Frankfurt International Airport (FRA) Hamburg Airport (HAM) | Delayed | Claim Refund |
10.11.202514:05 | TAP Air Portugal 8326 | Frankfurt International Airport (FRA) Beijing Capital International (BJS) | Delayed | Claim Refund |
10.11.202514:05 | Lufthansa 7322 | Frankfurt International Airport (FRA) Beijing Capital International (BJS) | Delayed | Claim Refund |
10.11.202514:05 | Air China LTD 966 | Frankfurt International Airport (FRA) Beijing Capital International (BJS) | Delayed | Claim Refund |
10.11.202514:00 | Austrian 7369 | Frankfurt International Airport (FRA) Manchester Airport (MAN) | Delayed | Claim Refund |
10.11.202514:00 | Lufthansa 944 | Frankfurt International Airport (FRA) Manchester Airport (MAN) | Delayed | Claim Refund |
10.11.202514:00 | China Cargo 216 | Frankfurt International Airport (FRA) Shanghai Pudong International (SHA) | Delayed | Claim Refund |
10.11.202513:50 | Etihad Airways 6055 | Frankfurt International Airport (FRA) Ulemiste (TLL) | Delayed | Claim Refund |
10.11.202513:50 | United Airlines 9543 | Frankfurt International Airport (FRA) Ulemiste (TLL) | Delayed | Claim Refund |
10.11.202513:50 | Lufthansa 882 | Frankfurt International Airport (FRA) Ulemiste (TLL) | Delayed | Claim Refund |
10.11.202513:50 | Austrian 7421 | Frankfurt International Airport (FRA) Ulemiste (TLL) | Delayed | Claim Refund |
10.11.202513:45 | SunExpress 2 | Frankfurt International Airport (FRA) Antalya (AYT) | Delayed | Claim Refund |
10.11.202513:45 | AJet 34 | Frankfurt International Airport (FRA) Sabiha Gokcen (IST) | Delayed | Claim Refund |
10.11.202513:45 | Air Canada 9543 | Frankfurt International Airport (FRA) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
10.11.202513:45 | United Airlines 8976 | Frankfurt International Airport (FRA) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
10.11.202513:45 | Lufthansa 186 | Frankfurt International Airport (FRA) Berlin Brandenburg Airport (BER) | Delayed | Claim Refund |
10.11.202513:35 | DHL Air 911 | Frankfurt International Airport (FRA) Halle (LEJ) | Delayed | Claim Refund |
10.11.202513:35 | China Eastern Airlines 220 | Frankfurt International Airport (FRA) Shanghai Pudong International (SHA) | Delayed | Claim Refund |
10.11.202513:30 | Air Canada 9250 | Frankfurt International Airport (FRA) Francisco Sá Carneiro (OPO) | Delayed | Claim Refund |
10.11.202513:30 | United Airlines 8972 | Frankfurt International Airport (FRA) Francisco Sá Carneiro (OPO) | Delayed | Claim Refund |
10.11.202513:30 | TAP Air Portugal 6682 | Frankfurt International Airport (FRA) Francisco Sá Carneiro (OPO) | Delayed | Claim Refund |
10.11.202513:30 | Lufthansa 1178 | Frankfurt International Airport (FRA) Francisco Sá Carneiro (OPO) | Delayed | Claim Refund |
10.11.202513:25 | Lufthansa 6994 | Frankfurt International Airport (FRA) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202513:25 | Air China LTD 7033 | Frankfurt International Airport (FRA) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202513:25 | Air Baltic 5243 | Frankfurt International Airport (FRA) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202513:25 | Azores Airlines 8761 | Frankfurt International Airport (FRA) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202513:25 | Ethiopian Airlines 1728 | Frankfurt International Airport (FRA) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202513:25 | Croatia Airlines 5716 | Frankfurt International Airport (FRA) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202513:25 | Icelandair 6425 | Frankfurt International Airport (FRA) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202513:25 | Azul 7220 | Frankfurt International Airport (FRA) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202513:25 | Air Canada 2658 | Frankfurt International Airport (FRA) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202513:25 | El Al 9053 | Frankfurt International Airport (FRA) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202513:25 | Thai Airways International 7307 | Frankfurt International Airport (FRA) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202513:25 | ANA 6735 | Frankfurt International Airport (FRA) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202513:25 | Singapore Airlines 2792 | Frankfurt International Airport (FRA) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202513:25 | TAP Air Portugal 571 | Frankfurt International Airport (FRA) Lisbon Portela (LIS) | Delayed | Claim Refund |
10.11.202513:20 | Air Canada 9284 | Frankfurt International Airport (FRA) Barajas (MAD) | Delayed | Claim Refund |
10.11.202513:20 | Lufthansa 760 | Frankfurt International Airport (FRA) Indira Gandhi International (DEL) | Delayed | Claim Refund |
10.11.202513:20 | Austrian 7461 | Frankfurt International Airport (FRA) Barajas (MAD) | Delayed | Claim Refund |
10.11.202513:20 | Air Canada 9352 | Frankfurt International Airport (FRA) Indira Gandhi International (DEL) | Delayed | Claim Refund |
10.11.202513:20 | United Airlines 9229 | Frankfurt International Airport (FRA) Barajas (MAD) | Delayed | Claim Refund |
10.11.202513:20 | Lufthansa 1114 | Frankfurt International Airport (FRA) Barajas (MAD) | Delayed | Claim Refund |
10.11.202513:20 | Air India 8760 | Frankfurt International Airport (FRA) Indira Gandhi International (DEL) | Delayed | Claim Refund |
10.11.202513:10 | United Airlines 9022 | Frankfurt International Airport (FRA) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
10.11.202513:10 | Lufthansa 850 | Frankfurt International Airport (FRA) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
10.11.202513:10 | Brussels Airlines 7103 | Frankfurt International Airport (FRA) Helsinki-vantaa (HEL) | Delayed | Claim Refund |
