Flight delays and cancellations are the most frequent problems encountered by travelers. Fortunately, the European Union has EU Regulation 261/2004, which guarantees that you, as a passenger, are not left in a difficult situation and that your rights are protected. The EU Regulation 261/2004 defines the conditions under which passengers are entitled to compensation and assistance in cases of flight disruption.
Here, you will find everything you need to know about Regulation EU261 and when you are eligible for compensation.
Passenger Rights under EU 261/2004
Under EU Regulation 261/2004, passengers traveling to or from Cologne Bonn Airport on flights operated by EU-based airlines have specific rights in case of significant delays or cancellations. These rights include:
- Food and drinks: Airlines must provide proper meals and beverages during the waiting period.
- Access to means of communication: Passengers should be offered two free phone calls, emails, or faxes.
- Hotel accommodation if necessary: When an overnight stay is required, the airline must provide accommodation and transportation to and from the hotel.
- Ticket refund or alternative flight: Passengers can select from a full refund of their ticket or rebooking on an alternative flight to their final destination.
- Compensation: According to the flight distance and length of delay, passengers could qualify for financial compensation between €250 to €600.
Cologne Bonn Airport Flight Delay Compensation
Passengers experiencing flight delays at Cologne Bonn Airport could be eligible for compensation of up to 600 euros per person, especially if the delay lasts longer than three hours. The right to compensation is determined by the cause of the delay and whether it adheres to UK and EU regulations. The amount of compensation is calculated on the time of arrival at the destination rather than departure time and is influenced by the distance of the flight and the duration of the delay.
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind that airlines are not required to provide compensation for flight delays resulting from extraordinary circumstances beyond their control.
Cologne Bonn Airport Flight Cancellation Compensation
In case of a flight cancellation causing inconvenience at the Cologne Bonn Airport, under EU 261/2004, passengers can receive compensation of up to €600 if the airline informs them of the cancellation less than 14 days before departure.
However, there are exceptions to this law. The airline could be exempt from compensating passengers if it provides an alternative flight that meets specific criteria, letting you arrive at your destination with the minimal delay possible:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Financial compensation could still be available even if you agree to an alternative flight, provided your arrival at the final destination is significantly delayed. The compensation amount is determined by the distance of the flight and the duration of the delay. You can refer to the table below to figure out the compensation amount you are entitled to:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Keep in mind that airlines usually don’t provide compensation for cancellations due to extraordinary circumstances outside their control, such as severe weather or air traffic control strikes.
Which Cologne Bonn Airport Flights are Covered by EU261?
If you are departing from an airport in the European Union and traveling on an airline flight originating in the EU, you are covered by EU Regulation 261/2004. This regulation ensures that you have certain rights in case of a delay, flight cancellation, denied boarding, and other similar situations. Here’s a more detailed table of which cases are covered under EU Regulation 261 and which are not:
| Itinerary | EU Airline | Non-EU Airline |
| Departures from Cologne Bonn Airport to anywhere | Yes | Yes |
| Arrivals at Cologne Bonn Airport from inside the EU | Yes | No |
| Arrivals at Cologne Bonn Airport from outside the EU | Yes | No |
How to Claim Compensation from Cologne Bonn Airport
Flight disruptions often occur due to factors such as adverse weather conditions, air traffic congestion, mechanical problems, or crew shortages. If you encounter a flight disruption at Cologne Bonn Airport, you could be eligible for compensation under European Union Regulation 261/2004.
To initiate your compensation claim, take the following steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will do our best to secure your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled? Find your flight in the table below and use our claims checker to see if you are eligible for compensation.
Did not find your flight in our table? Fill in our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
23.06.202502:13 | UPS Airlines 24 | Cologne/bonn (CGN) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
22.06.202520:30 | UPS Airlines 4 | Cologne/bonn (CGN) Hong Kong International (HKG) | delayed | Claim Refund |
22.06.202509:00 | Unicair 133 | Cologne/bonn (CGN) John Paul II Balice International (KRK) | delayed | Claim Refund |
20.06.202523:50 | UR Airlines 436 | Cologne/bonn (CGN) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
20.06.202504:30 | UPS Airlines 204 | Cologne/bonn (CGN) () | delayed | Claim Refund |
20.06.202501:55 | AJet 92 | Cologne/bonn (CGN) Sabiha Gokcen (IST) | delayed | Claim Refund |
19.06.202521:20 | UPS Airlines 214 | Cologne/bonn (CGN) () | delayed | Claim Refund |
19.06.202519:15 | UPS Airlines 202 | Cologne/bonn (CGN) () | delayed | Claim Refund |
19.06.202504:20 | Star Air 6228 | Cologne/bonn (CGN) Berlin Brandenburg Airport (BER) | delayed | Claim Refund |
19.06.202504:05 | Sprint Air 1976 | Cologne/bonn (CGN) Timisoara (traian Vuia) International (TSR) | delayed | Claim Refund |
18.06.202523:00 | Eurowings 382 | Cologne/bonn (CGN) Carthage (TUN) | delayed | Claim Refund |
18.06.202521:15 | UPS Airlines 214 | Cologne/bonn (CGN) () | delayed | Claim Refund |
18.06.202519:40 | UPS Airlines 224 | Cologne/bonn (CGN) () | delayed | Claim Refund |
18.06.202507:10 | Eurowings 950 | Cologne/bonn (CGN) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
18.06.202504:32 | UPS Airlines 10 | Cologne/bonn (CGN) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
18.06.202504:20 | Star Air 6228 | Cologne/bonn (CGN) Berlin Brandenburg Airport (BER) | delayed | Claim Refund |
17.06.202521:20 | UPS Airlines 214 | Cologne/bonn (CGN) () | delayed | Claim Refund |
17.06.202519:40 | UPS Airlines 224 | Cologne/bonn (CGN) () | delayed | Claim Refund |
17.06.202510:00 | Flexjet | Cologne/bonn (CGN) Dresden Airport (DRS) | delayed | Claim Refund |
17.06.202508:30 | UPS Airlines 216 | Cologne/bonn (CGN) () | delayed | Claim Refund |
16.06.202521:15 | UPS Airlines 214 | Cologne/bonn (CGN) () | delayed | Claim Refund |
16.06.202508:30 | UPS Airlines 216 | Cologne/bonn (CGN) () | delayed | Claim Refund |
16.06.202504:53 | UPS Airlines 202 | Cologne/bonn (CGN) () | delayed | Claim Refund |
15.06.202518:10 | Eurowings 788 | Cologne/bonn (CGN) Liszt Ferenc International (BUD) | delayed | Claim Refund |
15.06.202507:30 | LEAV Aviation 9053 | Cologne/bonn (CGN) Carthage (TUN) | delayed | Claim Refund |
13.06.202523:50 | UR Airlines 436 | Cologne/bonn (CGN) Erbil International (irbil Northwest) (EBL) | cancelled | Claim Refund |
13.06.202509:00 | Germany – Air Force 769 | Cologne/bonn (CGN) Aalborg (AAL) | delayed | Claim Refund |
12.06.202521:20 | UPS Airlines 214 | Cologne/bonn (CGN) () | delayed | Claim Refund |
12.06.202519:40 | UPS Airlines 224 | Cologne/bonn (CGN) () | delayed | Claim Refund |
12.06.202510:40 | Aer Lingus | Cologne/bonn (CGN) Düsseldorf International Airport (DUS) | delayed | Claim Refund |
12.06.202508:30 | UPS Airlines 216 | Cologne/bonn (CGN) () | delayed | Claim Refund |
12.06.202504:35 | Fleet Air International 1996 | Cologne/bonn (CGN) Euroairport France (EAP) | delayed | Claim Refund |
12.06.202504:32 | UPS Airlines 10 | Cologne/bonn (CGN) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
12.06.202504:20 | Star Air 6228 | Cologne/bonn (CGN) Berlin Brandenburg Airport (BER) | delayed | Claim Refund |
12.06.202504:20 | Cargo Air 5302 | Cologne/bonn (CGN) Liszt Ferenc International (BUD) | delayed | Claim Refund |
12.06.202504:00 | Sprint Air 6262 | Cologne/bonn (CGN) Euroairport France (EAP) | delayed | Claim Refund |
12.06.202503:21 | UPS Airlines 292 | Cologne/bonn (CGN) Sturup (MMA) | delayed | Claim Refund |
11.06.202521:15 | UPS Airlines 214 | Cologne/bonn (CGN) () | delayed | Claim Refund |
10.06.202509:30 | Germany – Air Force 896 | Cologne/bonn (CGN) Aalborg (AAL) | delayed | Claim Refund |
10.06.202509:00 | Germany – Air Force 939 | Cologne/bonn (CGN) Mérignac (BOD) | delayed | Claim Refund |
10.06.202508:50 | Eurowings 8051 | Cologne/bonn (CGN) Berlin Brandenburg Airport (BER) | delayed | Claim Refund |
10.06.202504:20 | Star Air 6228 | Cologne/bonn (CGN) Berlin Brandenburg Airport (BER) | delayed | Claim Refund |
09.06.202521:15 | UPS Airlines 214 | Cologne/bonn (CGN) () | delayed | Claim Refund |
06.06.202515:15 | Eurowings 8059 | Cologne/bonn (CGN) Berlin Brandenburg Airport (BER) | delayed | Claim Refund |
06.06.202503:10 | DHL Air 5302 | Cologne/bonn (CGN) Liszt Ferenc International (BUD) | delayed | Claim Refund |
05.06.202521:20 | UPS Airlines 214 | Cologne/bonn (CGN) () | delayed | Claim Refund |
05.06.202519:40 | UPS Airlines 224 | Cologne/bonn (CGN) () | delayed | Claim Refund |
05.06.202508:33 | NATO 35 | Cologne/bonn (CGN) Eindhoven (EIN) | delayed | Claim Refund |
05.06.202506:20 | Aegean Airlines 3925 | Cologne/bonn (CGN) Ioannis Kapodistrias (CFU) | delayed | Claim Refund |
05.06.202506:20 | Eurowings 614 | Cologne/bonn (CGN) Ioannis Kapodistrias (CFU) | delayed | Claim Refund |
05.06.202506:10 | Eurowings 492 | Cologne/bonn (CGN) Sarajevo (SJJ) | delayed | Claim Refund |
05.06.202506:10 | DHL Air 4621 | Cologne/bonn (CGN) Stuttgart Echterdingen (STR) | delayed | Claim Refund |
05.06.202504:35 | SmartLynx Airlines 1820 | Cologne/bonn (CGN) St Jacques (RNS) | delayed | Claim Refund |
05.06.202504:32 | UPS Airlines 10 | Cologne/bonn (CGN) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
05.06.202504:32 | UPS Airlines 10 | Cologne/bonn (CGN) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
05.06.202504:30 | UPS Airlines 204 | Cologne/bonn (CGN) Philadelphia International (PHL) | delayed | Claim Refund |
05.06.202504:20 | Star Air 6228 | Cologne/bonn (CGN) Berlin Brandenburg Airport (BER) | delayed | Claim Refund |
05.06.202504:14 | UPS Airlines 272 | Cologne/bonn (CGN) Frederic Chopin (WAW) | delayed | Claim Refund |
05.06.202504:13 | UPS Airlines 268 | Cologne/bonn (CGN) Istanbul Airport (IST) | delayed | Claim Refund |
05.06.202504:05 | Star Air 6118 | Cologne/bonn (CGN) Franz Josef Strauss (MUC) | delayed | Claim Refund |
05.06.202504:05 | Cargo Air 1808 | Cologne/bonn (CGN) Cluj Napoca International Airport (CLJ) | delayed | Claim Refund |
05.06.202504:00 | Air Explore 6810 | Cologne/bonn (CGN) Billund (BLL) | delayed | Claim Refund |
05.06.202503:56 | UPS Airlines 274 | Cologne/bonn (CGN) Vienna International (VIE) | delayed | Claim Refund |
05.06.202503:55 | Swiftair 6912 | Cologne/bonn (CGN) Kaunas (KUN) | delayed | Claim Refund |
05.06.202503:52 | UPS Airlines 282 | Cologne/bonn (CGN) Arlanda (STO) | delayed | Claim Refund |
05.06.202503:50 | Germany – Air Force 643 | Cologne/bonn (CGN) Berlin Brandenburg Airport (BER) | delayed | Claim Refund |
05.06.202503:45 | SunExpress 113 | Cologne/bonn (CGN) Antalya (AYT) | delayed | Claim Refund |
05.06.202503:42 | UPS Airlines 294 | Cologne/bonn (CGN) Prague Vaclav Havel Airport (PRG) | delayed | Claim Refund |
05.06.202503:40 | Corendon Air 1043 | Cologne/bonn (CGN) Nikos Kazantzakis Airport (HER) | delayed | Claim Refund |
05.06.202503:35 | Star Air 6382 | Cologne/bonn (CGN) Marseille Provence Airport (MRS) | delayed | Claim Refund |
05.06.202503:30 | UPS Airlines 266 | Cologne/bonn (CGN) Leonardo Da Vinci (Fiumicino) (ROM) | delayed | Claim Refund |
05.06.202503:30 | Swiftair 1810 | Cologne/bonn (CGN) Vitoria (VIT) | delayed | Claim Refund |
05.06.202503:29 | UPS Airlines 236 | Cologne/bonn (CGN) Stansted (LON) | delayed | Claim Refund |
05.06.202503:25 | Star Air 6374 | Cologne/bonn (CGN) St-Exupéry (LYS) | delayed | Claim Refund |
05.06.202503:20 | UPS Airlines 4 | Cologne/bonn (CGN) Charles De Gaulle (PAR) | delayed | Claim Refund |
05.06.202503:17 | UPS Airlines 256 | Cologne/bonn (CGN) Barajas (MAD) | delayed | Claim Refund |
05.06.202503:10 | EgyptAir 8242 | Cologne/bonn (CGN) Hurghada (HRG) | delayed | Claim Refund |
05.06.202503:10 | Air Cairo 2913 | Cologne/bonn (CGN) Hurghada (HRG) | delayed | Claim Refund |
05.06.202502:20 | Star Air 6316 | Cologne/bonn (CGN) Charles De Gaulle (PAR) | delayed | Claim Refund |
05.06.202502:15 | Solinair 9406 | Cologne/bonn (CGN) Schiphol (AMS) | delayed | Claim Refund |
04.06.202508:30 | UPS Airlines 216 | Cologne/bonn (CGN) () | delayed | Claim Refund |
04.06.202507:10 | Eurowings 950 | Cologne/bonn (CGN) Erbil International (irbil Northwest) (EBL) | delayed | Claim Refund |
04.06.202504:32 | UPS Airlines 10 | Cologne/bonn (CGN) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
04.06.202503:21 | UPS Airlines 292 | Cologne/bonn (CGN) Sturup (MMA) | delayed | Claim Refund |
04.06.202501:55 | AJet 92 | Cologne/bonn (CGN) Sabiha Gokcen (IST) | delayed | Claim Refund |
04.06.202501:50 | Pegasus 1014 | Cologne/bonn (CGN) Sabiha Gokcen (IST) | delayed | Claim Refund |
03.06.202521:20 | UPS Airlines 214 | Cologne/bonn (CGN) () | delayed | Claim Refund |
03.06.202504:20 | Star Air 6228 | Cologne/bonn (CGN) Berlin Brandenburg Airport (BER) | delayed | Claim Refund |
03.06.202501:50 | AJet 92 | Cologne/bonn (CGN) Sabiha Gokcen (IST) | delayed | Claim Refund |
03.06.202501:50 | Pegasus 1014 | Cologne/bonn (CGN) Sabiha Gokcen (IST) | delayed | Claim Refund |
02.06.202511:50 | Eurowings 788 | Cologne/bonn (CGN) Liszt Ferenc International (BUD) | delayed | Claim Refund |
02.06.202511:10 | Germany – Air Force 617 | Cologne/bonn (CGN) Laage (RLG) | delayed | Claim Refund |
02.06.202509:00 | Germany – Air Force 893 | Cologne/bonn (CGN) Laage (RLG) | delayed | Claim Refund |
02.06.202508:40 | Eurowings 8051 | Cologne/bonn (CGN) Berlin Brandenburg Airport (BER) | cancelled | Claim Refund |
02.06.202504:20 | Star Air 6228 | Cologne/bonn (CGN) Berlin Brandenburg Airport (BER) | delayed | Claim Refund |
02.06.202502:13 | UPS Airlines 24 | Cologne/bonn (CGN) Chelsea Twr EY Bus Station (DXB) | delayed | Claim Refund |
01.06.202518:10 | Eurowings 788 | Cologne/bonn (CGN) Liszt Ferenc International (BUD) | delayed | Claim Refund |
01.06.202513:20 | Pegasus 1012 | Cologne/bonn (CGN) Sabiha Gokcen (IST) | delayed | Claim Refund |
01.06.202512:05 | AJet 90 | Cologne/bonn (CGN) Sabiha Gokcen (IST) | delayed | Claim Refund |
01.06.202506:35 | UPS Airlines 210 | Cologne/bonn (CGN) () | delayed | Claim Refund |
