Dealing with flight disruptions can be really frustrating. However, the good news is that the European Union has regulations to assist travelers when things go wrong. If you’re flying in the EU, it’s a good idea to be aware of these protections. They can help you out if your flight gets messed up.
Understanding your rights can make managing travel problems much easier. While it won’t make your flight go any faster, it can reduce your anxiety when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
If your flight faces disruptions in the European Union, you’ll get support. EU laws guarantee airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Food and drinks
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Don’t forget to inquire with airline workers about these things if your plans change. They are obligated to tell you about your rights when there’s a significant delay or cancellation.
TUS Airways Flight Delay Compensation
Travel setbacks from TUS Airways can be really annoying. However there’s a bright side: if you’re stuck waiting for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could get up to €600 per person. What matters is when you land, not when you leave. So pay attention to your arrival time if you want to seek flight delay compensation.
The amount you receive depends on how far you’re flying. A brief trip won’t be compensated as highly as a longer flight, even if they’re both delayed equally.
Want to know exactly how much you could get? Check out the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
TUS Airways Flight Cancellation Compensation
The European Union has regulations to protect you in case of flight cancellation. Here’s what you should know:
In the event of a flight cancellation within two weeks of you’re supposed to leave, you might get compensation as much as €600. However, there’s a condition – the airline doesn’t have to pay if they offer you an alternative flight that aligns closely with your original schedule.
The carrier can bypass compensation if they provide an alternative flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board an alternative flight from the airline, you can still receive compensation. The key factor is when you reach your final destination.
How much money you might get is based on a couple of points:
- The distance of your flight
- The time difference between the scheduled and actual arrival
As a result, even if you arrive later than planned, you could still be eligible for compensation.
Look at the table below to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not be required to compensate you if they can provide transportation to your destination, close to the original schedule. Even with a slight delay, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from TUS Airways
It’s crucial to know the process of claiming the compensation you deserve under EU Regulation 261/2004. Here’s the process:
- Fill in this form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will do our best to obtain your rightful compensation. You are only charged if we win your case.
Remember that you’re entitled as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed due to operational issues or technical difficulties, if it was not caused by extraordinary circumstances such as adverse weather conditions or air traffic control decisions, you have a right to compensation.
Which TUS Airways Flights are Covered by EU261?
The air passenger protection regulations of the European Union have a wide-ranging scope. They apply to any flight taking off from an airport within an EU country and every flight landing at a European Union member state airport if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also include airlines from Norway, Switzerland, and Iceland. This means if you’re flying with any airline to, within, or from Europe, you probably have these rights. It’s important to be aware of these laws – they’re there to support you if issues arise with your flight. They ensure you’re not stranded when your travel plans don’t work out.
When You Are Not Entitled to Compensation
TUS Airways isn’t necessarily at fault when flights are delayed or cancelled. Occasionally, things happen that the airline has no control over, like extreme weather or unforeseen issues.
For example, if there’s unexpected severe weather, an airport emergency, or a strike by air traffic controllers, TUS Airways isn’t responsible. These are called “extraordinary circumstances” that the airline has no control over.
When these events take place, you are unlikely to get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties arise.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
29.05.202515:15 | Tus Airways 312 | Tel Aviv Yafo (TLV) Sofia (SOF) | delayed | Claim Refund |
15.05.202512:10 | Tus Airways 254 | Tel Aviv Yafo (TLV) Barcelona (BCN) | delayed | Claim Refund |
