Dealing with flight issues can be quite upsetting. However, the positive thing is that the European Union has regulations to help travelers when things go wrong. If you’re traveling by air in the EU, it’s a good idea to be aware of these protections. They can help you out if your flight goes off course.
These protections are known as air passenger rights, which are legal entitlements under EU law that safeguard travelers in cases of flight delays, cancellations, and overbookings.
Being aware of your options can make managing travel issues much easier. While it won’t speed up your journey, it can help you feel less stressed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws make sure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Food and drinks;
- Accommodation if you’re stuck overnight;
- Alternative transportation if your flight is cancelled or significantly delayed;
- Two free phone calls, emails, or faxes.
If you’re delayed for a long time or your flight is cancelled, you might also be entitled to:
- A refund;
- A different flight option;
- Compensation to make up for the trouble.
Don’t forget to inquire with airline staff about these things if your plans change. They are obligated to tell you about your rights when there’s a significant delay or cancellation.
Hop airlines Flight Delay Compensation
Flight delays from Hop airlines can be very frustrating. However there’s a silver lining: if you’re stuck waiting for more than three hours because of the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could receive up to €600 per person. What counts is when you arrive, not when you leave. So monitor your arrival time if you want to seek flight delay compensation.
Your compensation depends on the length of your journey. A short flight won’t be compensated as highly as a long one, even if they’re both delayed the same amount of time.
Want to know exactly how much you could get? Check out the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
To check your eligibility for Hop airlines delay compensation, simply enter your flight details into the our claim checker to verify your rights.
Hop airlines Flight Cancellation Compensation
The EU has regulations to protect you in case of flight cancellation. Here’s the important information:
In the event of a flight cancellation less than two weeks before your planned travel date, you might get compensation up to €600. But keep in mind – the airline can avoid paying if they can get you on another flight that doesn’t significantly disrupt your travel.
The carrier can bypass compensation if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept another flight from the airline, you can still get compensation. The most important thing is when you reach your final destination.
Your potential compensation is determined by two factors:
- How far you’re flying
- The time difference between the scheduled and actual arrival
As a result, even if the new flight doesn’t get there on time, you could still be eligible for compensation.
Look at the table below to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide transportation to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Hop airlines
It’s important to be aware of how to claim the compensation you deserve under EU Regulation 261/2004. Here’s the process:
- Fill in this form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws well and will strive to get you your compensation. You are only charged if we win your case.
Remember that you have the right as a passenger to claim compensation for a cancelled or delayed flight. No matter whether your flight was delayed as a result of operational issues or technical issues, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you have a right to compensation.
Which Hop airlines Flights are Covered by EU261?
The EU’s air passenger protection laws have a wide-ranging scope. They apply to every flight leaving an airport in an EU member state and any flight coming into an airport within an EU country if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also include airlines from Switzerland, Iceland, and Norway. This means if you’re flying with any airline to, from, or within Europe, you probably have these rights. It’s important to know about these regulations – they exist to help you if issues arise with your flight. They make sure you’re not abandoned when your trip arrangements go awry.
When You Are Not Entitled to Compensation
Hop airlines isn’t necessarily responsible when flights are delayed or cancelled. At times, situations arise that the airline has no control over, like extreme weather or unforeseen issues.
For example, if there’s a sudden storm, an emergency at the airport, or a strike by air traffic controllers, Hop airlines cannot be held accountable. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these situations occur, you probably won’t get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues come up. However, Hop airlines must prove that the delay or cancellation was caused by extraordinary circumstances in order to avoid paying.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
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