Coping with flight problems can be quite upsetting. However, the bright side is that the European Union has regulations to assist travelers when things get messed up. If you’re traveling by air in the EU, it’s smart to know about these protections. They can be useful if your flight goes off course.
These protections are known as air passenger rights, which are legal entitlements under EU regulation that safeguard travelers in cases of flight delays, cancellations, and overbookings.
Understanding your rights can make handling travel problems much easier. While it won’t get you to your destination quicker, it can make you more relaxed when things go wrong.
Passenger Rights under EU Regulation 261/2004
If your flight faces disruptions in the European Union, you’ll get support. EU laws guarantee airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks;
- Accommodation if you’re stuck overnight;
- Alternative transportation if your flight is cancelled or significantly delayed;
- Two free phone calls, emails, or faxes.
If you’re experiencing a significant delay or your flight is cancelled, you might also get:
- A refund;
- An alternative flight;
- Compensation to make up for the inconvenience.
Don’t forget to ask airline representatives about these things if your plans change. They are obligated to tell you about your rights when there’s a significant delay or cancellation.
FlexFlight Flight Delay Compensation
Delays with flights from FlexFlight can be really annoying. However there’s some good news: if you’re delayed for more than three hours because of the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could receive up to €600 per person. What matters is when you land, not when you leave. So pay attention to your arrival time if you want to seek flight delay compensation.
The amount you receive depends on your flight distance. A short flight won’t get you as much money as a longer flight, even if they’re both delayed the same amount of time.
Curious about exactly how much you could get? Check out the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
To check your eligibility for FlexFlight delay compensation, simply enter your flight details into the our claim checker to verify your rights.
FlexFlight Flight Cancellation Compensation
The European Union has regulations to help you in case of flight cancellation. Here’s what you need to know:
In the event of a flight cancellation within two weeks of you’re supposed to leave, you may be entitled to compensation as much as €600. But keep in mind – the airline doesn’t have to pay if they rebook you on a different flight that aligns closely with your original schedule.
The airline may not need to compensate you if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you accept a different flight from the airline, you’re still eligible for compensation. What matters most is when you reach your final destination.
Your potential compensation depends on two things:
- How far you’re flying
- How late you arrive
So, even if you arrive later than planned, you could still be eligible for compensation.
Check out the table below for more information:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from FlexFlight
It’s essential to be aware of the process of claiming the compensation you’re entitled to under EU Regulation 261/2004. Here’s how to do it:
- Complete this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will do our best to obtain your rightful compensation. You only incur a fee if we win your case.
Don’t forget that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed because of operational issues or technical issues, if it was not caused by extraordinary circumstances such as inclement weather or air traffic control decisions, you qualify for compensation.
Which FlexFlight Flights are Covered by EU261?
The air passenger protection regulations of the European Union are comprehensive in scope. They cover any flight taking off from an airport in an EU member state and every flight landing at a European Union member state airport if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also cover airlines from Iceland, Norway, and Switzerland. This means if you’re flying with any airline to, from, or within Europe, you probably have these rights. It’s helpful to understand these laws – they’re in place to assist you if something goes wrong with your flight. They ensure you’re not abandoned when your travel plans fall through.
When You Are Not Entitled to Compensation
FlexFlight isn’t always responsible when flights are delayed or cancelled. At times, things happen that the airline can’t control, like severe weather conditions or unforeseen issues.
For instance, if there’s unexpected severe weather, an airport emergency, or an air traffic control strike, FlexFlight cannot be held accountable. These are called “extraordinary circumstances” that the airline has no control over.
When these things happen, you are unlikely to get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties come up. However, FlexFlight must prove that the cancellation or delay was caused by extraordinary circumstances in order to avoid paying.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202609:45 | FlexFlight 4897 | (SGN) (DPS) | Delayed | Claim Refund |
07.01.202607:05 | FlexFlight 4899 | (SGN) (DPS) | Delayed | Claim Refund |
07.01.202600:20 | FlexFlight 4870 | (CXR) (TAE) | Delayed | Claim Refund |
06.01.202619:30 | FlexFlight 4877 | (HKG) (SGN) | Delayed | Claim Refund |
06.01.202619:15 | FlexFlight 4377 | (VCL) (SGN) | Delayed | Claim Refund |
06.01.202618:30 | FlexFlight 4397 | (PXU) (SGN) | Delayed | Claim Refund |
06.01.202617:25 | FlexFlight 4376 | (SGN) (VCL) | Delayed | Claim Refund |
06.01.202617:20 | FlexFlight 4820 | (SGN) (HND) | Delayed | Claim Refund |
06.01.202616:50 | FlexFlight 4396 | (SGN) (PXU) | Delayed | Claim Refund |
06.01.202616:30 | FlexFlight 4262 | (SGN) (VDH) | Delayed | Claim Refund |
06.01.202614:50 | FlexFlight 4876 | (SGN) (HKG) | Delayed | Claim Refund |
06.01.202600:20 | FlexFlight 4870 | (CXR) (TAE) | Delayed | Claim Refund |
05.01.202615:50 | FlexFlight 4903 | (HAN) (BKK) | Delayed | Claim Refund |
05.01.202615:05 | FlexFlight 4902 | (BKK) (HAN) | Delayed | Claim Refund |
05.01.202612:15 | FlexFlight 4901 | (HAN) (BKK) | Delayed | Claim Refund |
05.01.202611:30 | FlexFlight 4803 | (SGN) (BKK) | Delayed | Claim Refund |
05.01.202611:25 | FlexFlight 4407 | (HAN) (DLI) | Delayed | Claim Refund |
05.01.202611:20 | FlexFlight 4528 | (DAD) (HAN) | Delayed | Claim Refund |
05.01.202611:05 | FlexFlight 4081 | (SGN) (MEL) | Delayed | Claim Refund |
05.01.202610:50 | FlexFlight 4463 | (HAN) (VCA) | Delayed | Claim Refund |
05.01.202610:45 | FlexFlight 4403 | (HAN) (DLI) | Delayed | Claim Refund |
05.01.202610:40 | FlexFlight 4775 | (HAN) (CXR) | Delayed | Claim Refund |
05.01.202610:30 | FlexFlight 4507 | (HAN) (DAD) | Delayed | Claim Refund |
05.01.202610:10 | FlexFlight 4567 | (HAN) (HUI) | Delayed | Claim Refund |
05.01.202610:05 | FlexFlight 4149 | (HAN) (SGN) | Delayed | Claim Refund |
05.01.202610:00 | FlexFlight 4128 | (SGN) (HAN) | Delayed | Claim Refund |
05.01.202610:00 | FlexFlight 4997 | (HAN) (DPS) | Delayed | Claim Refund |
05.01.202609:55 | FlexFlight 4770 | (CXR) (HAN) | Delayed | Claim Refund |
05.01.202609:50 | FlexFlight 4440 | (PQC) (HAN) | Delayed | Claim Refund |
05.01.202609:35 | FlexFlight 4915 | (HAN) (SIN) | Delayed | Claim Refund |
05.01.202609:30 | FlexFlight 4933 | (NRT) (HAN) | Delayed | Claim Refund |
05.01.202609:30 | FlexFlight 4527 | (HAN) (DAD) | Delayed | Claim Refund |
05.01.202609:20 | FlexFlight 4939 | (KIX) (HAN) | Delayed | Claim Refund |
05.01.202609:15 | FlexFlight 4801 | (SGN) (BKK) | Delayed | Claim Refund |
05.01.202609:00 | FlexFlight 4132 | (SGN) (HAN) | Delayed | Claim Refund |
05.01.202608:40 | FlexFlight 4442 | (PQC) (HAN) | Delayed | Claim Refund |
05.01.202608:30 | FlexFlight 4136 | (SGN) (HAN) | Delayed | Claim Refund |
05.01.202608:20 | FlexFlight 4930 | (HAN) (KIX) | Delayed | Claim Refund |
05.01.202608:15 | FlexFlight 4184 | (SGN) (HAN) | Delayed | Claim Refund |
05.01.202608:10 | FlexFlight 4981 | (PUS) (HAN) | Delayed | Claim Refund |
05.01.202607:40 | FlexFlight 4504 | (DAD) (HAN) | Delayed | Claim Refund |
05.01.202607:15 | FlexFlight 4510 | (DAD) (HAN) | Delayed | Claim Refund |
05.01.202606:15 | FlexFlight 4126 | (SGN) (HAN) | Delayed | Claim Refund |
05.01.202606:00 | FlexFlight 4443 | (HAN) (PQC) | Delayed | Claim Refund |
05.01.202605:55 | FlexFlight 4503 | (HAN) (DAD) | Delayed | Claim Refund |
05.01.202605:25 | FlexFlight 4509 | (HAN) (DAD) | Delayed | Claim Refund |
04.01.202623:00 | FlexFlight 1872 | (DAC) (CMB) | Delayed | Claim Refund |
04.01.202619:50 | FlexFlight 4877 | (HKG) (SGN) | Delayed | Claim Refund |
04.01.202618:15 | FlexFlight 1871 | (CMB) (DAC) | Delayed | Claim Refund |
04.01.202615:35 | FlexFlight 4898 | (DPS) (SGN) | Delayed | Claim Refund |
04.01.202610:00 | FlexFlight 4997 | (HAN) (DPS) | Delayed | Claim Refund |
04.01.202609:45 | FlexFlight 4897 | (SGN) (DPS) | Delayed | Claim Refund |
04.01.202608:00 | FlexFlight 4893 | (SGN) (DPS) | Delayed | Claim Refund |
03.01.202619:30 | FlexFlight 4812 | (SIN) (SGN) | Delayed | Claim Refund |
03.01.202615:45 | FlexFlight 4983 | (PQC) (SIN) | Delayed | Claim Refund |
03.01.202612:10 | FlexFlight 4815 | (SGN) (SIN) | Delayed | Claim Refund |
03.01.202612:00 | FlexFlight | (GVA) (AAR) | Delayed | Claim Refund |
03.01.202609:35 | FlexFlight 4915 | (HAN) (SIN) | Delayed | Claim Refund |
03.01.202608:30 | FlexFlight 4989 | (PUS) (DAD) | Delayed | Claim Refund |
03.01.202605:55 | FlexFlight 4503 | (HAN) (DAD) | Delayed | Claim Refund |
02.01.202623:00 | FlexFlight 1872 | (DAC) (CMB) | Delayed | Claim Refund |
02.01.202616:20 | FlexFlight 4913 | (HAN) (SAI) | Delayed | Claim Refund |
01.01.202616:20 | FlexFlight 4913 | (HAN) (SAI) | Delayed | Claim Refund |
31.12.202516:20 | FlexFlight 4913 | (HAN) (SAI) | Delayed | Claim Refund |
31.12.202506:05 | FlexFlight 4421 | (HAN) (PXU) | Delayed | Claim Refund |
30.12.202518:00 | FlexFlight 1889 | (DXB) (CMB) | Delayed | Claim Refund |
30.12.202516:20 | FlexFlight 4913 | (HAN) (SAI) | Delayed | Claim Refund |
30.12.202514:50 | FlexFlight 4876 | (SGN) (HKG) | Delayed | Claim Refund |
30.12.202513:20 | FlexFlight 1888 | (CMB) (DXB) | Delayed | Claim Refund |
30.12.202511:55 | FlexFlight 4986 | (PQC) (HKG) | Delayed | Claim Refund |
30.12.202511:15 | FlexFlight 4809 | (SGN) (HKT) | Delayed | Claim Refund |
30.12.202502:15 | FlexFlight 4101 | (PVG) (SGN) | Delayed | Claim Refund |
30.12.202501:30 | FlexFlight 4082 | (MEL) (SGN) | Delayed | Claim Refund |
30.12.202501:20 | FlexFlight 4828 | (SGN) (KIX) | Delayed | Claim Refund |
30.12.202500:05 | FlexFlight 4868 | (SGN) (PUS) | Delayed | Claim Refund |
29.12.202523:50 | FlexFlight 3159 | (HAN) (SGN) | Delayed | Claim Refund |
29.12.202523:50 | FlexFlight 3812 | (COK) (SGN) | Delayed | Claim Refund |
29.12.202523:50 | FlexFlight 3806 | (AMD) (SGN) | Delayed | Claim Refund |
29.12.202523:40 | FlexFlight 4084 | (BNE) (SGN) | Delayed | Claim Refund |
29.12.202523:35 | FlexFlight 3802 | (BLR) (SGN) | Delayed | Claim Refund |
29.12.202523:25 | FlexFlight 4171 | (HAN) (SGN) | Delayed | Claim Refund |
29.12.202523:15 | FlexFlight 4643 | (DAD) (SGN) | Delayed | Claim Refund |
29.12.202523:05 | FlexFlight 4858 | (SGN) (MNL) | Delayed | Claim Refund |
29.12.202523:00 | FlexFlight 4313 | (HUI) (SGN) | Delayed | Claim Refund |
29.12.202523:00 | FlexFlight 4636 | (SGN) (DAD) | Delayed | Claim Refund |
29.12.202522:40 | FlexFlight 4642 | (SGN) (DAD) | Delayed | Claim Refund |
29.12.202522:10 | FlexFlight 4311 | (HUI) (SGN) | Delayed | Claim Refund |
29.12.202521:45 | FlexFlight 4174 | (SGN) (HAN) | Delayed | Claim Refund |
29.12.202520:55 | FlexFlight 4281 | (HPH) (SGN) | Delayed | Claim Refund |
29.12.202520:45 | FlexFlight 4645 | (DAD) (SGN) | Delayed | Claim Refund |
29.12.202520:15 | FlexFlight 4312 | (SGN) (HUI) | Delayed | Claim Refund |
29.12.202520:05 | FlexFlight 4806 | (BKK) (SGN) | Delayed | Claim Refund |
29.12.202520:05 | FlexFlight 4649 | (DAD) (SGN) | Delayed | Claim Refund |
29.12.202520:00 | FlexFlight 4363 | (DLI) (SGN) | Delayed | Claim Refund |
29.12.202519:50 | FlexFlight 4877 | (HKG) (SGN) | Delayed | Claim Refund |
29.12.202519:45 | FlexFlight 4328 | (PQC) (SGN) | Delayed | Claim Refund |
29.12.202519:30 | FlexFlight 4641 | (DAD) (SGN) | Delayed | Claim Refund |
29.12.202519:30 | FlexFlight 4812 | (SIN) (SGN) | Delayed | Claim Refund |
29.12.202519:25 | FlexFlight 4385 | (UIH) (SGN) | Delayed | Claim Refund |
29.12.202519:00 | FlexFlight 4843 | (TPE) (SGN) | Delayed | Claim Refund |
