Dealing with flight disruptions can be really frustrating. However, the positive thing is that the European Union has regulations to help travelers when things get messed up. If you’re taking a plane in the EU, it’s smart to know about these protections. They can be useful if your flight gets messed up.
These protections are known as air passenger rights, which are legal entitlements under EU regulation that safeguard travelers in cases of flight cancellations, delays, and overbookings.
Being aware of your options can make handling travel problems much easier. While it won’t get you to your destination quicker, it can make you more relaxed when things go wrong.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the EU, rest assured that there’s assistance available in the case of a flight disruption. EU laws make sure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Food and drinks;
- Accommodation if you’re stuck overnight;
- Alternative transportation if your flight is cancelled or significantly delayed;
- Two free phone calls, emails, or faxes.
If you’re experiencing a significant delay or your flight is cancelled, you might also get:
- A refund;
- An alternative flight;
- Compensation to make up for the inconvenience.
Remember to ask airline staff about these entitlements if your plans change. They have to inform you about your rights when there’s a significant delay or cancellation.
Jettime Flight Delay Compensation
Delays with flights from Jettime can be really annoying. However there’s a bright side: if you’re stranded for more than three hours due to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could be eligible for up to €600 per person. What is important is when you land, not when you depart. So keep an eye on your arrival time if you want to seek flight delay compensation.
How much you get depends on how far you’re flying. A short flight won’t get you as much money as a longer flight, even if they’re both delayed equally.
Curious about exactly how much you could get? Take a look at the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
To check your eligibility for Jettime delay compensation, simply enter your flight details into the our claim checker to verify your rights.
Jettime Flight Cancellation Compensation
The European Union has laws to protect you if your flight is cancelled. Here’s what you need to know:
If your flight is cancelled within two weeks of you’re supposed to leave, you might get compensation of up to €600. But there’s a catch – the airline can avoid paying if they can get you on another flight that aligns closely with your original schedule.
The airline can avoid paying you if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take another flight from the airline, you can still receive compensation. The key factor is when you reach your final destination.
The amount you could receive depends on two factors:
- The length of your flight
- The time difference between the scheduled and actual arrival
So, even if the alternative flight is delayed, you might still get some compensation.
Check out the table below to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline might not have to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Jettime
It’s essential to understand the process of claiming the compensation you’re eligible for under EU Regulation 261/2004. Here’s the process:
- Fill in our form. You’ll need to provide details including your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws comprehensively and will strive to get you your compensation. You only incur a fee if we win your case.
Keep in mind that it is your right as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed due to operational reasons or technical issues, if it was not caused by extraordinary circumstances including severe weather or air traffic control decisions, you are entitled to compensation.
Which Jettime Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are comprehensive in scope. They apply to all flights departing from an airport within an EU country and every flight landing at an airport within an EU country if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also apply to airlines from Norway, Switzerland, and Iceland. This means if you’re traveling with any airline to, within, or from Europe, you most likely have these rights. It’s important to know about these laws – they exist to support you if problems occur with your flight. They ensure you’re not stranded when your trip arrangements fall through.
When You Are Not Entitled to Compensation
Jettime isn’t necessarily responsible when flights are delayed or cancelled. Sometimes, things happen that the airline has no control over, like extreme weather or unexpected problems.
For example, if there’s an abrupt major weather event, an emergency at the airport, or air traffic controllers go on strike, Jettime cannot be held accountable. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these situations occur, you probably won’t get any compensation. The airline is not considered to be doing anything wrong when these unforeseen difficulties occur. However, Jettime must prove that the delay or cancellation was caused by extraordinary circumstances in order to avoid paying.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|
