Dealing with flight issues can be quite upsetting. However, the positive thing is that the European Union has regulations to help travelers when things go wrong. If you’re traveling by air in the EU, it’s smart to be aware of these protections. They can be useful if your flight is disrupted.
Being aware of your options can make managing travel problems less stressful. While it won’t make your flight go any faster, it can reduce your anxiety when things go wrong.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the European Union, rest assured that there’s assistance available in the case of a flight disruption. EU laws guarantee airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Meals and beverages
- A hotel room if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also get:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Don’t forget to inquire with airline representatives about these things if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
Transavia Flight Delay Compensation
Flight delays from Transavia can be really annoying. However there’s some good news: if you’re delayed for more than three hours because of the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could get up to €600 per person. What is important is when you land, not when you take off. So pay attention to your arrival time if you want to seek flight delay compensation.
Your compensation depends on the length of your journey. A brief trip won’t get you as much money as a longer flight, even if they’re both delayed for the same duration.
Curious about exactly how much you could get? Check out the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Transavia Flight Cancellation Compensation
Europe has laws to assist you in case of flight cancellation. Here’s what you should know:
If your flight gets cancelled less than two weeks before you’re supposed to leave, you may be entitled to compensation as much as €600. But keep in mind – the airline can avoid paying if they rebook you on a different flight that doesn’t significantly disrupt your travel.
The airline may not need to compensate you if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you choose to board another flight from the airline, you can still receive compensation. The key factor is your arrival time at your destination.
Your potential compensation depends on two things:
- How far you’re flying
- The delay in your arrival
As a result, even if the new flight doesn’t get there on time, you might still get some compensation.
Refer to the table below to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Transavia
It’s crucial to be aware of the process of claiming the compensation you’re entitled to under EU Regulation 261/2004. Here’s how to do it:
- Complete this form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws comprehensively and will strive to obtain your rightful compensation. You only incur a fee if we win your case.
Don’t forget that it is your right as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed because of operational issues or mechanical problems, if it was not caused by extraordinary circumstances such as severe weather or air traffic control decisions, you are entitled to compensation.
Which Transavia Flights are Covered by EU261?
The air passenger protection regulations of the European Union are comprehensive in scope. They cover all flights departing from an airport within an EU country and every flight landing at an airport within an EU country provided the airline is based in the EU.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also cover airlines from Iceland, Norway, and Switzerland. This means when you travel with any airline to, within, or from Europe, you most likely have these rights. It’s good to know about these regulations – they exist to support you if something goes wrong with your flight. They guarantee you’re not abandoned when your trip arrangements don’t work out.
When You Are Not Entitled to Compensation
Transavia isn’t necessarily responsible when flights are delayed or cancelled. Occasionally, situations arise that the airline can’t control, like really bad weather or unexpected problems.
For instance, if there’s a sudden storm, an urgent situation at the airport, or a strike by air traffic controllers, Transavia is not liable. These are called “extraordinary circumstances” that the airline has no control over.
When these things happen, you likely won’t get any compensation. The airline isn’t seen as doing anything wrong when these unexpected issues come up.