Sundair Flight Delay and Cancellation Compensation

Yurii Semikopenko
07.08.2024

Handling flight issues can be quite upsetting. However, the bright side is that the European Union has regulations to help travelers when things don’t go as planned. If you’re flying in the EU, it’s smart to be aware of these regulations. They can be useful if your flight goes off course.

Knowing what you’re entitled to can make managing travel problems a lot simpler. While it won’t make your flight go any faster, it can make you more relaxed when things get disrupted.

Passenger Rights under EU Regulation 261/2004

When you’re flying in the EU, rest assured that there’s aid available in the case of a flight disruption. EU laws guarantee airlines assist their passengers when things go wrong.

When flights are delayed or cancelled, airlines must provide you:

  • Food and drinks
  • Accommodation if you’re stuck overnight
  • Transportation to and from the hotel
  • Two free phone calls, emails, or faxes

If you’re delayed for a long time or your flight is cancelled, you might also get:

  • A refund
  • An alternative flight
  • Compensation to make up for the trouble

Remember to ask airline staff about these entitlements if your plans change. They are obligated to inform you about your rights when there’s a significant delay or cancellation.

Sundair Flight Delay Compensation

Travel setbacks from Sundair can be really annoying. However there’s a silver lining: if you’re delayed for more than three hours owing to the airline’s fault, you might be able to get some compensation.

Laws in the UK and EU are in your favor. You could get up to €600 per person. What is important is when you land, not when you leave. So pay attention to your arrival time if you want to seek compensation.

Your compensation depends on your flight distance. A short flight won’t get you as much money as a longer flight, even if they’re both delayed for the same duration.

Want to know exactly how much you could get? Check out the table below to see how much money you might get:

Less than 3 hoursBetween 3-4 hoursFour hours +Distance
0€250€250All flights up to 1500 km
0€400€400All flights between 1500 km and 3500 km
0€400€400All intra-EU flights over 3500 km
0€300€600All non-EU flights over 3500 km

Sundair Flight Cancellation Compensation

The EU has regulations to protect you if your flight is cancelled. Here’s what you need to know:

In the event of a flight cancellation within two weeks of your scheduled departure, you could be eligible for compensation up to €600. But keep in mind – the airline can avoid paying if they can get you on another flight that aligns closely with your original schedule.

The airline may not need to compensate you if they provide an alternative flight that meets the following conditions:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

If you choose to board an alternative flight from the airline, you can still get compensation. The most important thing is your arrival time at your destination.

The amount you could receive is based on two things:

  1. The length of your flight
  2. The delay in your arrival

As a result, even if you arrive later than planned, you could still be eligible for compensation.

Check out the table below to understand better:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

The airline might not have to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you’re just a little late, you might not get any compensation.

How to Claim Compensation from Sundair

It’s crucial to be aware of how to claim the compensation you’re eligible for under EU Regulation 261/2004. Here’s the process:

  • Complete our form. You’ll need to provide details such as your flight number, date, and what went wrong.
  • Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws thoroughly and will strive to secure your compensation. You only incur a fee if we win your case.

Keep in mind that you’re entitled as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed as a result of operational issues or mechanical problems, if it was not caused by extraordinary circumstances such as severe weather or air traffic control decisions, you have a right to compensation.

Which Sundair Flights are Covered by EU261?

The European Union’s laws for protecting air passengers are far-reaching. They apply to every flight leaving an airport within an EU country and any flight coming into an airport within an EU country if the flight is operated by an EU airline.

ItineraryCovered by EU 261
Flights departing EU airports✅ Covered
Flights arriving at EU airports✅ Covered

These regulations also include airlines from Switzerland, Iceland, and Norway. This means if you’re traveling with any airline to, from, or within Europe, you likely have these rights. It’s important to be aware of these regulations – they exist to assist you if problems occur with your flight. They guarantee you’re not left on your own when your travel plans fall through.

When You Are Not Entitled to Compensation

Sundair isn’t necessarily at fault when flights are delayed or cancelled. Sometimes, things happen that the airline is powerless against, like extreme weather or unforeseen issues.

For instance, if there’s a sudden storm, an airport emergency, or a strike by air traffic controllers, Sundair cannot be held accountable. These are called “extraordinary circumstances” that the airline can’t do anything about.

When these events take place, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unforeseen difficulties come up.

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