Passengers of Tailwind Airlines who have faced a flight delay or cancellation have a legal right to compensation. According to EU 261/2004, an airline is obliged to compensate passengers in case of a significant disruption. Here, we’ll examine your rights and the steps you should follow to get the compensation you have a right to from the airline.
Tailwind Airlines Flight Delay or Cancellation Compensation
Before claiming the Tailwind Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.
Tailwind Airlines Compensation for Flight Delay
According to UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s crucial to note that this flight delay compensation depends on the flight’s landing time, not the departure time, so the key to your claim is the actual time you arrive at your destination airport.
Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation depends on various criteria, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you may not always be compensated for every flight delay. Tailwind Airlines isn’t required to provide compensation when extraordinary circumstances they cannot control occur. This covers severe weather conditions, problems at the airport, or air traffic controller strikes. In these cases, you will generally not be given compensation as it is not the airline’s fault.
Tailwind Airlines Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines are required to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline doesn’t provide timely notification, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting an alternative flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is calculated according to two criteria: the flight distance and the duration of the delay, according to the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Tailwind Airlines doesn’t have to compensate you if they offer an alternative flight that departs and arrives near the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.
Are Tailwind Airlines Flights Covered By EU 261/2004?
EU Regulation 261 applies to all flights departing from EU airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
Nevertheless, Tailwind Airlines is not a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Tailwind Airlines
If your travel plans have been affected by a flight delay or cancellation with Tailwind Airlines, it’s essential to be aware that you might be entitled to compensation under EU laws. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws comprehensively and will strive to obtain your rightful compensation. You only pay us if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of receiving the compensation you’re owed. You might have plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Tailwind Airlines goes the extra mile to support passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Tailwind Airlines is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Tailwind Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Tailwind Airlines provides hotel room accommodation. This includes transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for instant assistance.
Rebooking and Refunds
When Tailwind Airlines cancels a flight, passengers can choose to get a full refund or rebook on an alternative flight. This flexibility is crucial for minimizing travel interruptions and helping passengers to handle unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Tailwind Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Tailwind Airlines will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Tailwind Airlines will assist in rebooking your entire journey, not just the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.