Passengers of Tunisair who have experienced a flight cancellation or delay have a legal right to compensation. Under EU 261/2004, airlines must compensate passengers when there is a significant disruption. In this article, we will look at your rights and the actions you should follow to receive the compensation you have a right to from the airline. Tunisair Flight Delay or Cancellation Compensation Before claiming the Tunisair compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation. Tunisair Compensation for Flight Delay According to UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s important to note, that this delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim is the actual time you land at your destination airport. Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation is determined by various criteria, such as the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you might not receive compensation for every flight delay. Tunisair is not obliged to provide compensation when extraordinary circumstances beyond their control happen. This includes bad weather, airport issues, or a strike by air traffic controllers. In such situations, you will usually not be given compensation as it is not the airline’s fault. Tunisair Compensation for Flight Cancellation EU 261 states that airlines must notify passengers of flight cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you may be entitled to compensation of between €250 and €600 per passenger, depending on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting a different flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two criteria: the distance of the flight and the duration of the delay, in line with the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Tunisair isn’t required to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike. Are Tunisair Flights Covered By EU 261/2004? European Union Regulation 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. Nevertheless, Tunisair isn’t a European airline. Consequently, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Tunisair If your travel plans have been affected by a flight cancellation or delay with Tunisair, it’s essential to be aware that you might be entitled to compensation under EU regulations. That’s why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete this form. You’ll need to provide details like your flight number, date, and the problem you faced. Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws well and will make every effort to get you your compensation. You are only charged if we win your case. These steps will help you file your claim quickly and increase your chances of getting the compensation you’re entitled to. You might have plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Tunisair goes the additional mile to help passengers during travel disruptions by providing services that complement flight compensation. Right to Care When flight disruptions happen, Tunisair is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Tunisair offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Tunisair provides hotel room accommodation. This also covers transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airport staff at the airport for immediate assistance. Rebooking and Refunds When Tunisair cancels a flight, passengers can choose to get a full refund or rebook on an alternative flight. This flexibility is crucial for minimizing travel disruptions and helping passengers to manage unforeseen circumstances effectively. Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your journey, Tunisair will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Tunisair will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option. It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Tunisair will assist in rebooking your entire journey, not just the cancelled segment. Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.