Passengers of Tunisair who have faced a delayed or cancelled flight have a legal right to compensation. According to EU Regulation 261/2004, airlines must compensate passengers in case of a significant disruption. Here, we will look at your rights and the actions you should follow to receive the compensation you have a right to from the airline.
Tunisair Flight Delay or Cancellation Compensation
Before claiming the Tunisair compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Tunisair Compensation for Flight Delay
According to UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s crucial to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you reach your final destination.
Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation is determined by various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not always be compensated for every flight delay. Tunisair isn’t required to pay compensation when extraordinary circumstances beyond their control happen. This covers severe weather conditions, problems at the airport, or air traffic controller strikes. In such situations, you will generally not be given compensation as it is not the airline’s fault.
Tunisair Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines have to inform passengers of flight cancellations at least 14 days before departure. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, according to the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting an alternative flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two criteria: the distance of the flight and the duration of the delay, according to the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Tunisair is not obliged to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Also, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Tunisair Flights Covered By EU 261/2004?
European Union Regulation 261 applies to all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
However, Tunisair is not a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Tunisair
If your travel plans have been affected by a flight cancellation or delay with Tunisair, it’s essential to know that you might be entitled to compensation under EU laws. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws well and will make every effort to secure your compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of receiving the compensation you’re entitled to. There may be plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Tunisair goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, Tunisair is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Tunisair offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Tunisair arranges hotel accommodation. This covers transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Tunisair cancels a flight, passengers can choose to receive a full refund or rebook on an alternative flight. This option is crucial for minimizing travel inconveniences and assisting passengers to handle unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Tunisair shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Tunisair shall arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking includes connecting flights, Tunisair will assist in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
05.07.202515:00 | Tunisair 654 | Djerba (DJE) Paris (ORY) | Cancelled | Claim Refund |
05.07.202511:45 | Tunisair 635 | Paris (ORY) Djerba (DJE) | Cancelled | Claim Refund |
05.07.202507:00 | Tunisair 634 | Djerba (DJE) Paris (ORY) | Cancelled | Claim Refund |
04.07.202521:50 | Tunisair 725 | Paris (ORY) Tunis (TUN) | Cancelled | Claim Refund |
04.07.202519:40 | Tunisair 793 | London (LGW) Tunis (TUN) | Delayed | Claim Refund |
04.07.202518:30 | Tunisair 903 | Marseille (MRS) Tunis (TUN) | Delayed | Claim Refund |
04.07.202517:25 | Tunisair 724 | Tunis (TUN) Paris (ORY) | Cancelled | Claim Refund |
04.07.202512:30 | Tunisair 215 | Istanbul (IST) Tunis (TUN) | Cancelled | Claim Refund |
04.07.202510:05 | Tunisair 717 | Paris (ORY) Tunis (TUN) | Cancelled | Claim Refund |
04.07.202507:00 | Tunisair 214 | Tunis (TUN) Istanbul (IST) | Cancelled | Claim Refund |
04.07.202502:15 | Tunisair 400 | Abidjan (ABJ) Tunis (TUN) | Delayed | Claim Refund |
04.07.202501:05 | Tunisair 681 | Djerba (DJE) Monastir (MIR) | Cancelled | Claim Refund |
03.07.202523:20 | Tunisair 681 | Marseille (MRS) Djerba (DJE) | Cancelled | Claim Refund |
03.07.202523:20 | Tunisair 705 | Tunis (TUN) Casablanca (CMN) | Cancelled | Claim Refund |
03.07.202519:35 | Tunisair 680 | Djerba (DJE) Marseille (MRS) | Cancelled | Claim Refund |
03.07.202519:30 | Tunisair 1731 | Napoli (NAP) Tunis (TUN) | Delayed | Claim Refund |
03.07.202518:05 | Tunisair 680 | Monastir (MIR) Djerba (DJE) | Cancelled | Claim Refund |
03.07.202507:15 | Tunisair 750 | Tunis (TUN) Lyon (LYS) | Cancelled | Claim Refund |
03.07.202505:55 | Tunisair 716 | Tunis (TUN) Paris (ORY) | Cancelled | Claim Refund |
03.07.202502:15 | Tunisair 401 | Niamey (NIM) Tunis (TUN) | Delayed | Claim Refund |
02.07.202514:55 | Tunisair 203 | Montreal (YUL) Tunis (TUN) | Delayed | Claim Refund |
02.07.202512:30 | Tunisair 215 | Istanbul (IST) Tunis (TUN) | Cancelled | Claim Refund |
02.07.202512:25 | Tunisair 955 | Brussels (BRU) Tunis (TUN) | Delayed | Claim Refund |
02.07.202511:45 | Tunisair 757 | Rome (MXP) Tunis (TUN) | Delayed | Claim Refund |
02.07.202511:15 | Tunisair 753 | Rome (FCO) Tunis (TUN) | Delayed | Claim Refund |
02.07.202510:25 | Tunisair 931 | Marseille (MRS) Tunis (TUN) | Delayed | Claim Refund |
02.07.202507:50 | Tunisair 954 | Tunis (TUN) Brussels (BRU) | Delayed | Claim Refund |
02.07.202501:20 | Tunisair 400 | Abidjan (ABJ) Tunis (TUN) | Delayed | Claim Refund |
01.07.202512:30 | Tunisair 745 | Frankfurt (FRA) Tunis (TUN) | Delayed | Claim Refund |
01.07.202510:30 | Tunisair 717 | Paris (ORY) Tunis (TUN) | Cancelled | Claim Refund |
01.07.202506:05 | Tunisair 716 | Tunis (TUN) Paris (ORY) | Cancelled | Claim Refund |
01.07.202503:25 | Tunisair 714 | Jeddah (JED) Tunis (TUN) | Delayed | Claim Refund |
30.06.202523:10 | Tunisair 1731 | Napoli (NAP) Tunis (TUN) | Delayed | Claim Refund |
30.06.202519:45 | Tunisair 655 | Paris (ORY) Djerba (DJE) | Cancelled | Claim Refund |
30.06.202519:20 | Tunisair 543 | Munich (MUC) Tunis (TUN) | Delayed | Claim Refund |
30.06.202518:00 | Tunisair 527 | Dusseldorf (DUS) Tunis (TUN) | Delayed | Claim Refund |
30.06.202514:55 | Tunisair 203 | Montreal (YUL) Tunis (TUN) | Delayed | Claim Refund |
30.06.202511:25 | Tunisair 363 | Bologna (BLQ) Tunis (TUN) | Delayed | Claim Refund |
29.06.202514:05 | Tunisair 700 | Tunis (TUN) Geneva (GVA) | Delayed | Claim Refund |
28.06.202519:45 | Tunisair 655 | Paris (ORY) Djerba (DJE) | Cancelled | Claim Refund |
28.06.202516:30 | Tunisair 851 | Lyon (LYS) Tunis (TUN) | Cancelled | Claim Refund |
28.06.202516:20 | Tunisair 283 | Toulouse (TLS) Tunis (TUN) | Cancelled | Claim Refund |
28.06.202515:00 | Tunisair 654 | Djerba (DJE) Paris (ORY) | Cancelled | Claim Refund |
28.06.202512:50 | Tunisair 850 | Tunis (TUN) Lyon (LYS) | Cancelled | Claim Refund |
28.06.202512:25 | Tunisair 282 | Tunis (TUN) Toulouse (TLS) | Cancelled | Claim Refund |
28.06.202511:45 | Tunisair 635 | Paris (ORY) Djerba (DJE) | Cancelled | Claim Refund |
28.06.202510:30 | Tunisair 1758 | Tunis (TUN) Palermo (PMO) | Delayed | Claim Refund |
28.06.202508:45 | Tunisair 3 | Djerba (DJE) Tunis (TUN) | Delayed | Claim Refund |
28.06.202507:00 | Tunisair 2 | Tunis (TUN) Djerba (DJE) | Delayed | Claim Refund |
28.06.202500:45 | Tunisair 397 | Ouagadougou (OUA) Tunis (TUN) | Delayed | Claim Refund |
27.06.202523:55 | Tunisair 515 | Barcelona (BCN) Tunis (TUN) | Cancelled | Claim Refund |
27.06.202523:50 | Tunisair 629 | Bordeaux (BOD) Tunis (TUN) | Cancelled | Claim Refund |
27.06.202520:15 | Tunisair 11 | Djerba (DJE) Tunis (TUN) | Delayed | Claim Refund |
27.06.202519:40 | Tunisair 793 | London (LGW) Tunis (TUN) | Delayed | Claim Refund |
27.06.202519:40 | Tunisair 628 | Tunis (TUN) Bordeaux (BOD) | Cancelled | Claim Refund |
27.06.202516:45 | Tunisair 1761 | Catania (CTA) Tunis (TUN) | Delayed | Claim Refund |
27.06.202514:55 | Tunisair 203 | Montreal (YUL) Tunis (TUN) | Delayed | Claim Refund |
27.06.202512:50 | Tunisair 526 | Tunis (TUN) Dusseldorf (DUS) | Delayed | Claim Refund |
27.06.202511:45 | Tunisair 499 | Munich (MUC) Djerba (DJE) | Delayed | Claim Refund |
26.06.202521:30 | Tunisair 399 | Abidjan (ABJ) Bamako (BKO) | Delayed | Claim Refund |
25.06.202515:00 | Tunisair 8 | Tunis (TUN) Djerba (DJE) | Delayed | Claim Refund |
25.06.202511:00 | Tunisair 283 | Toulouse (TLS) Tunis (TUN) | Delayed | Claim Refund |
25.06.202510:30 | Tunisair 997 | Nice (NCE) Tunis (TUN) | Delayed | Claim Refund |
25.06.202510:30 | Tunisair 1300 | Tunis (TUN) Gudja (MLA) | Delayed | Claim Refund |
25.06.202508:40 | Tunisair 147 | Dubai (DXB) Tunis (TUN) | Delayed | Claim Refund |
25.06.202507:05 | Tunisair 282 | Tunis (TUN) Toulouse (TLS) | Delayed | Claim Refund |
25.06.202507:00 | Tunisair 996 | Tunis (TUN) Nice (NCE) | Delayed | Claim Refund |
25.06.202507:00 | Tunisair 2 | Tunis (TUN) Djerba (DJE) | Delayed | Claim Refund |
25.06.202503:50 | Tunisair 217 | Istanbul (IST) Tunis (TUN) | Delayed | Claim Refund |
25.06.202501:20 | Tunisair 400 | Abidjan (ABJ) Tunis (TUN) | Delayed | Claim Refund |
24.06.202523:20 | Tunisair 564 | Nouakchott (NKC) Tunis (TUN) | Delayed | Claim Refund |
24.06.202522:40 | Tunisair 343 | Conakry (CKY) Tunis (TUN) | Delayed | Claim Refund |
24.06.202510:25 | Tunisair 931 | Marseille (MRS) Tunis (TUN) | Delayed | Claim Refund |
23.06.202522:30 | Tunisair 401 | Abidjan (ABJ) Tunis (TUN) | Delayed | Claim Refund |
23.06.202513:15 | Tunisair 1759 | Palermo (PMO) Tunis (TUN) | Delayed | Claim Refund |
23.06.202511:20 | Tunisair 955 | Brussels (BRU) Tunis (TUN) | Delayed | Claim Refund |
23.06.202511:20 | Tunisair 955 | Brussels (BRU) Tunis (TUN) | Delayed | Claim Refund |
23.06.202510:30 | Tunisair 1758 | Tunis (TUN) Palermo (PMO) | Delayed | Claim Refund |
23.06.202510:25 | Tunisair 151 | Amman (AMM) Tunis (TUN) | Delayed | Claim Refund |
22.06.202523:20 | Tunisair 564 | Nouakchott (NKC) Tunis (TUN) | Delayed | Claim Refund |
20.06.202516:10 | Tunisair 753 | Rome (FCO) Tunis (TUN) | Delayed | Claim Refund |
20.06.202514:30 | Tunisair 526 | Tunis (TUN) Dusseldorf (DUS) | Delayed | Claim Refund |
20.06.202512:45 | Tunisair 752 | Tunis (TUN) Rome (FCO) | Delayed | Claim Refund |
20.06.202512:30 | Tunisair 215 | Istanbul (IST) Tunis (TUN) | Delayed | Claim Refund |
20.06.202510:20 | Tunisair 717 | Paris (ORY) Tunis (TUN) | Delayed | Claim Refund |
20.06.202508:40 | Tunisair 147 | Dubai (DXB) Tunis (TUN) | Delayed | Claim Refund |
20.06.202506:00 | Tunisair 718 | Djerba (DJE) Tunis (TUN) | Delayed | Claim Refund |
20.06.202503:50 | Tunisair 217 | Istanbul (IST) Tunis (TUN) | Delayed | Claim Refund |
20.06.202502:15 | Tunisair 400 | Abidjan (ABJ) Tunis (TUN) | Delayed | Claim Refund |
20.06.202502:00 | Tunisair 706 | Casablanca (CMN) Tunis (TUN) | Delayed | Claim Refund |
19.06.202522:30 | Tunisair 705 | Tunis (TUN) Casablanca (CMN) | Delayed | Claim Refund |
19.06.202516:45 | Tunisair 680 | Monastir (MIR) Tunis (TUN) | Delayed | Claim Refund |
19.06.202516:30 | Tunisair 1731 | Napoli (NAP) Tunis (TUN) | Delayed | Claim Refund |
19.06.202511:00 | Tunisair 703 | Geneva (GVA) Tunis (TUN) | Delayed | Claim Refund |
19.06.202509:45 | Tunisair 997 | Nice (NCE) Tunis (TUN) | Delayed | Claim Refund |
19.06.202508:40 | Tunisair 147 | Dubai (DXB) Tunis (TUN) | Delayed | Claim Refund |
19.06.202507:50 | Tunisair 718 | Tunis (TUN) Paris (ORY) | Delayed | Claim Refund |
19.06.202506:15 | Tunisair 996 | Tunis (TUN) Nice (NCE) | Delayed | Claim Refund |
19.06.202502:15 | Tunisair 401 | Niamey (NIM) Tunis (TUN) | Delayed | Claim Refund |
19.06.202502:00 | Tunisair 706 | Casablanca (CMN) Tunis (TUN) | Delayed | Claim Refund |
