Passengers of Nouvelair who have experienced a delayed or cancelled flight have a legal right to compensation. According to EU Regulation 261/2004, an airline is obliged to compensate passengers if there’s a significant disruption. In this article, we’ll examine your rights and the steps you should follow to obtain the compensation you have a right to from the airline. Nouvelair Flight Delay or Cancellation Compensation Before claiming the Nouvelair compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay. Nouvelair Compensation for Flight Delay According to UK and EU laws, passengers are eligible for up to €600 in compensation per person if their flight experiences a delay. It’s essential to note, that this delay compensation depends on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you arrive at your final destination. Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation is determined by several factors, including the duration of the delay and the distance of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you might not receive compensation for every flight delay. Nouvelair is not obliged to compensate passengers when extraordinary circumstances they cannot control occur. This includes severe weather conditions, airport issues, or a strike by air traffic controllers. In these instances, you will usually not be given compensation as it is not the airline’s fault. Nouvelair Compensation for Flight Cancellation EU Regulation 261/2004 states that airlines must inform passengers of flight cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you might be eligible for compensation of between €250 and €600 per passenger, depending on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight When accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two factors: the flight distance and the length of the delay, according to the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Nouvelair is not obliged to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike. Are Nouvelair Flights Covered By EU 261/2004? EU 261 covers all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland. However, Nouvelair isn’t a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Nouvelair If your travel plans have been affected by a flight delay or cancellation with Nouvelair, it’s essential to understand that you might be entitled to compensation under EU laws. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete this form. You’ll need to provide details such as your flight number, date, and the issue you encountered. Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will make every effort to obtain your rightful compensation. You are only charged if we win your case. These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re entitled to. You may have plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Nouvelair goes the extra mile to support passengers during travel interruptions by providing services that complement flight compensation. Right to Care When flight disruptions happen, Nouvelair is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include: Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Nouvelair offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Nouvelair arranges hotel room accommodation. This also covers transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airline staff at the airport for immediate assistance. Rebooking and Refunds When Nouvelair cancels a flight, passengers can choose to get a full refund or rebook on a different flight. This flexibility is essential for minimizing travel inconveniences and helping passengers to manage unforeseen circumstances efficiently. Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, Nouvelair will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Nouvelair will arrange accommodation and transfers as necessary. Furthermore, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option. It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking includes connecting flights, Nouvelair shall help in rebooking your entire journey, not only the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.