Handling flight disruptions can be very annoying. However, the bright side is that the European Union has regulations to help travelers when things get messed up. If you’re traveling by air in the EU, it’s wise to know about these protections. They can be useful if your flight goes off course.
Knowing what you’re entitled to can make dealing with travel issues less stressful. While it won’t speed up your journey, it can reduce your anxiety when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws make sure airlines assist their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Meals and beverages
- Accommodation if you’re stuck overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also receive:
- A refund
- An alternative flight
- Compensation to make up for the trouble
Don’t forget to ask airline staff about these entitlements if your plans change. They must inform you about your rights when there’s a significant delay or cancellation.
Sundair Flight Delay Compensation
Flight delays from Sundair can be very frustrating. However there’s a silver lining: if you’re delayed for more than three hours because of the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are in your favor. You could be eligible for up to €600 per person. What matters is when you land, not when you take off. So pay attention to your arrival time if you want to seek flight delay compensation.
The amount you receive depends on the length of your journey. A short flight won’t get you as much money as a long one, even if they’re both delayed for the same duration.
Want to know exactly how much you could get? Check out the table below to see how much money you might get:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Sundair Flight Cancellation Compensation
The EU has regulations to help you if your flight is cancelled. Here’s what you need to know:
If your flight is cancelled within two weeks of you’re supposed to leave, you might get compensation as much as €600. But keep in mind – the airline can avoid paying if they offer you an alternative flight that doesn’t significantly disrupt your travel.
The carrier can bypass compensation if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take an alternative flight from the airline, you can still get compensation. The most important thing is your arrival time at your destination.
Your potential compensation is determined by a couple of points:
- The length of your flight
- The delay in your arrival
As a result, even if the alternative flight is delayed, you could still be eligible for compensation.
Refer to the following table to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Sundair
It’s essential to know the process of claiming the compensation you deserve under EU Regulation 261/2004. Here’s the process:
- Complete this form. You’ll need to provide details including your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws well and will make every effort to secure your compensation. You only incur a fee if we win your case.
Don’t forget that you’re entitled as a passenger to claim compensation for a cancelled or delayed flight. Regardless of whether your flight was delayed as a result of operational issues or technical issues, if it was not caused by extraordinary circumstances including severe weather or air traffic control decisions, you have a right to compensation.
Which Sundair Flights are Covered by EU261?
The EU’s air passenger protection laws are comprehensive in scope. They apply to all flights departing from a European Union member state airport and every flight landing at an airport within an EU country when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also cover airlines from Switzerland, Iceland, and Norway. This means if you’re traveling with any airline within, to, or from Europe, you probably have these rights. It’s helpful to be aware of these regulations – they’re in place to support you if problems occur with your flight. They ensure you’re not left on your own when your trip arrangements go awry.
When You Are Not Entitled to Compensation
Sundair is not always responsible when flights are delayed or cancelled. Sometimes, events occur that the airline can’t control, like really bad weather or unexpected problems.
For example, if there’s a sudden storm, an emergency at the airport, or air traffic controllers go on strike, Sundair cannot be held accountable. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these events take place, you are unlikely to get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues arise.