Passengers of Singapore Airlines who have faced a cancelled or delayed flight are legally entitled to compensation. According to EU 261/2004, airlines must compensate passengers if there’s a significant disruption. Here, we’ll examine your rights and the actions you should follow to get the compensation you have a right to from the airline.
Singapore Airlines Flight Delay or Cancellation Compensation
Before claiming the Singapore Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
Singapore Airlines Compensation for Flight Delay
In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight arrives late. It’s essential to note that this flight delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you arrive at your destination airport.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation depends on various criteria, including the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you might not receive compensation for every flight delay. Singapore Airlines is not obliged to provide compensation when extraordinary circumstances outside their control happen. This covers bad weather, problems at the airport, or air traffic controller strikes. In these cases, you will generally not be compensated as it is not the airline’s fault.
Singapore Airlines Compensation for Flight Cancellation
EU Regulation 261/2004 states that airlines have to inform passengers of flight cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, based on the distance of the flight. However, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting an alternative flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two factors: the flight distance and the length of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Singapore Airlines isn’t required to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.
Are Singapore Airlines Flights Covered By EU 261/2004?
EU 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
However, Singapore Airlines isn’t a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Singapore Airlines
If your travel plans have been affected by a flight cancellation or delay with Singapore Airlines, it’s crucial to know that you might be entitled to compensation under EU laws. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will make every effort to secure your compensation. You only pay us if we win your case.
These steps will help you file your claim quickly and increase your chances of getting the compensation you’re owed. There may be plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Singapore Airlines goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, Singapore Airlines is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Singapore Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Singapore Airlines arranges hotel room accommodation. This also includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for immediate assistance.
Rebooking and Refunds
When Singapore Airlines cancels a flight, passengers can choose to receive a full refund or rebook on an alternative flight. This option is essential for minimizing travel interruptions and supporting passengers to manage unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Singapore Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Singapore Airlines shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Singapore Airlines shall help in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
08.05.202520:20 | Singapore Airlines 5918 | Hiroshima (HIJ) Tokyo (HND) | delayed | Refunds |
08.05.202519:30 | Singapore Airlines 5946 | Tokyo (CTS) Tokyo (HND) | delayed | Refunds |
08.05.202519:30 | Singapore Airlines 5942 | Hakodate (HKD) Tokyo (HND) | delayed | Refunds |
08.05.202518:35 | Singapore Airlines 5948 | Komatsu (KMQ) Tokyo (HND) | delayed | Refunds |
08.05.202517:45 | Singapore Airlines 5934 | Shonai (SYO) Tokyo (HND) | delayed | Refunds |
08.05.202517:40 | Singapore Airlines 4569 | Wellington (WLG) Timaru (TIU) | delayed | Refunds |
08.05.202517:25 | Singapore Airlines 5966 | Kumamoto (KMJ) Tokyo (HND) | delayed | Refunds |
08.05.202516:25 | Singapore Airlines 6170 | Labasa (LBS) Nadi (NAN) | delayed | Refunds |
08.05.202516:20 | Singapore Airlines 4504 | Christchurch (CHC) Hokitika (HKK) | delayed | Refunds |
08.05.202515:35 | Singapore Airlines 5910 | Ishigaki (ISG) Tokyo (HND) | delayed | Refunds |
08.05.202514:30 | Singapore Airlines 6177 | Nadi (NAN) Savusavu (SVU) | delayed | Refunds |
08.05.202513:50 | Singapore Airlines 166 | Singapore (SIN) Phnom Penh (SAI) | delayed | Refunds |
08.05.202510:35 | Singapore Airlines 2246 | Frankfurt (FRA) Krakow (KRK) | delayed | Refunds |
08.05.202510:30 | Singapore Airlines 5969 | Tokyo (HND) Ube (UBJ) | delayed | Refunds |
08.05.202510:15 | Singapore Airlines 5967 | Tokyo (HND) Okayama (OKJ) | delayed | Refunds |
08.05.202509:45 | Singapore Airlines 5941 | Tokyo (HND) Hakodate (HKD) | delayed | Refunds |
08.05.202509:40 | Singapore Airlines 5939 | Tokyo (HND) Takamatsu (TAK) | delayed | Refunds |
08.05.202509:30 | Singapore Airlines 5961 | Tokyo (HND) Kagoshima (KOJ) | delayed | Refunds |
08.05.202509:15 | Singapore Airlines 2140 | Frankfurt (FRA) Budapest (BUD) | delayed | Refunds |
08.05.202509:15 | Singapore Airlines 631 | Tokyo (HND) Singapore (SIN) | delayed | Refunds |
08.05.202509:10 | Singapore Airlines 5963 | Tokyo (HND) Iwakuni (IWK) | delayed | Refunds |
08.05.202508:55 | Singapore Airlines 5979 | Tokyo (HND) Odate Noshiro (ONJ) | delayed | Refunds |
08.05.202508:30 | Singapore Airlines 5937 | Tokyo (HND) Okinawa (OKA) | delayed | Refunds |
08.05.202508:30 | Singapore Airlines 5909 | Tokyo (HND) Ishigaki (ISG) | delayed | Refunds |
08.05.202508:05 | Singapore Airlines 5943 | Tokyo (HND) Kochi (KCZ) | delayed | Refunds |
08.05.202500:40 | Singapore Airlines 5905 | Tokyo (HND) Singapore (SIN) | delayed | Refunds |
07.05.202523:50 | Singapore Airlines 605 | Seoul (ICN) Singapore (SIN) | delayed | Refunds |
07.05.202520:15 | Singapore Airlines 5930 | Yonago (YGJ) Tokyo (HND) | delayed | Refunds |
07.05.202519:00 | Singapore Airlines 5938 | Okinawa (OKA) Tokyo (HND) | delayed | Refunds |
07.05.202518:45 | Singapore Airlines 5958 | Saga (HSG) Tokyo (HND) | delayed | Refunds |
07.05.202518:15 | Singapore Airlines 5944 | Kochi (KCZ) Tokyo (HND) | delayed | Refunds |
07.05.202517:25 | Singapore Airlines 5487 | Bangkok (BKK) Phnom Penh (SAI) | delayed | Refunds |
07.05.202517:25 | Singapore Airlines 5966 | Kumamoto (KMJ) Tokyo (HND) | delayed | Refunds |
07.05.202517:05 | Singapore Airlines 633 | Tokyo (HND) Singapore (SIN) | delayed | Refunds |
07.05.202516:20 | Singapore Airlines 4504 | Christchurch (CHC) Hokitika (HKK) | delayed | Refunds |
07.05.202515:35 | Singapore Airlines 5910 | Ishigaki (ISG) Tokyo (HND) | delayed | Refunds |
07.05.202514:48 | Singapore Airlines 1233 | Honolulu (HNL) Seattle (SEA) | delayed | Refunds |
07.05.202514:30 | Singapore Airlines 1287 | San Francisco (SFO) Seattle (SEA) | delayed | Refunds |
07.05.202514:30 | Singapore Airlines 6177 | Nadi (NAN) Savusavu (SVU) | delayed | Refunds |
07.05.202512:15 | Singapore Airlines 5921 | New York (IAD) Tokyo (HND) | delayed | Refunds |
07.05.202512:10 | Singapore Airlines 1870 | Paris (CDG) Nice (NCE) | cancelled | Refunds |
07.05.202511:50 | Singapore Airlines 7363 | Brussels (BRU) Singapore (SIN) | cancelled | Refunds |
07.05.202511:35 | Singapore Airlines 5485 | Bangkok (BKK) Phnom Penh (SAI) | delayed | Refunds |
07.05.202511:20 | Singapore Airlines 2146 | Munich (MUC) Krakow (KRK) | delayed | Refunds |
07.05.202510:40 | Singapore Airlines 5933 | Tokyo (HND) Shonai (SYO) | delayed | Refunds |
07.05.202510:35 | Singapore Airlines 2246 | Frankfurt (FRA) Krakow (KRK) | delayed | Refunds |
07.05.202510:30 | Singapore Airlines 5969 | Tokyo (HND) Ube (UBJ) | delayed | Refunds |
07.05.202510:25 | Singapore Airlines 5935 | Tokyo (HND) Akita (AXT) | delayed | Refunds |
07.05.202509:45 | Singapore Airlines 5941 | Tokyo (HND) Hakodate (HKD) | delayed | Refunds |
07.05.202509:30 | Singapore Airlines 5961 | Tokyo (HND) Kagoshima (KOJ) | delayed | Refunds |
07.05.202509:20 | Singapore Airlines 5927 | Tokyo (HND) Tottori (TTJ) | delayed | Refunds |
07.05.202509:10 | Singapore Airlines 5929 | Tokyo (HND) Yonago (YGJ) | delayed | Refunds |
07.05.202509:05 | Singapore Airlines 5953 | Tokyo (HND) Matsuyama (MYJ) | delayed | Refunds |
07.05.202508:55 | Singapore Airlines 2153 | Brussels (BRU) Munich (MUC) | delayed | Refunds |
07.05.202508:30 | Singapore Airlines 5909 | Tokyo (HND) Ishigaki (ISG) | delayed | Refunds |
07.05.202508:10 | Singapore Airlines 5917 | Tokyo (HND) Hiroshima (HIJ) | delayed | Refunds |
07.05.202508:10 | Singapore Airlines 5965 | Tokyo (HND) Kumamoto (KMJ) | delayed | Refunds |
07.05.202508:05 | Singapore Airlines 5943 | Tokyo (HND) Kochi (KCZ) | delayed | Refunds |
07.05.202507:40 | Singapore Airlines 632 | Singapore (SIN) Tokyo (HND) | delayed | Refunds |
07.05.202506:00 | Singapore Airlines 2085 | Prague (PRG) Frankfurt (FRA) | delayed | Refunds |
07.05.202503:10 | Singapore Airlines 5652 | Doha (DOH) London (LHR) | delayed | Refunds |
07.05.202500:40 | Singapore Airlines 5905 | Tokyo (HND) Singapore (SIN) | delayed | Refunds |
06.05.202523:55 | Singapore Airlines 312 | Singapore (SIN) London (LGW) | delayed | Refunds |
06.05.202523:30 | Singapore Airlines 5652 | Kuala Lumpur (KUL) London (LHR) | delayed | Refunds |
06.05.202522:48 | Singapore Airlines 1212 | Seattle (SEA) Atlanta (ATL) | delayed | Refunds |
06.05.202520:15 | Singapore Airlines 5930 | Yonago (YGJ) Tokyo (HND) | delayed | Refunds |
06.05.202520:10 | Singapore Airlines 5960 | Miyazaki (KMI) Tokyo (HND) | delayed | Refunds |
06.05.202519:55 | Singapore Airlines 5968 | Okayama (OKJ) Tokyo (HND) | delayed | Refunds |
06.05.202519:45 | Singapore Airlines 5954 | Matsuyama (MYJ) Tokyo (HND) | delayed | Refunds |
06.05.202519:30 | Singapore Airlines 5946 | Tokyo (CTS) Tokyo (HND) | delayed | Refunds |
06.05.202519:09 | Singapore Airlines 1250 | Chicago (IAH) Seattle (SEA) | delayed | Refunds |
06.05.202518:40 | Singapore Airlines 5928 | Tottori (TTJ) Tokyo (HND) | delayed | Refunds |
06.05.202518:15 | Singapore Airlines 5944 | Kochi (KCZ) Tokyo (HND) | delayed | Refunds |
06.05.202518:10 | Singapore Airlines 5950 | Toyama (TOY) Tokyo (HND) | delayed | Refunds |
06.05.202518:10 | Singapore Airlines 5972 | Iwami (IWJ) Tokyo (HND) | delayed | Refunds |
06.05.202517:50 | Singapore Airlines 5970 | Ube (UBJ) Tokyo (HND) | delayed | Refunds |
06.05.202517:45 | Singapore Airlines 5911 | (ORD) Tokyo (HND) | delayed | Refunds |
06.05.202517:25 | Singapore Airlines 5487 | Bangkok (BKK) Phnom Penh (SAI) | delayed | Refunds |
06.05.202516:45 | Singapore Airlines 601 | Seoul (ICN) Singapore (SIN) | delayed | Refunds |
06.05.202516:30 | Singapore Airlines 1239 | New York (JFK) Seattle (SEA) | delayed | Refunds |
06.05.202516:25 | Singapore Airlines 5425 | Bangkok (BKK) Lampang (LPT) | delayed | Refunds |
06.05.202516:05 | Singapore Airlines 6618 | Christmas Island (XCH) Cocos Islands (CCK) | delayed | Refunds |
06.05.202516:00 | Singapore Airlines 1229 | Newark (EWR) Seattle (SEA) | delayed | Refunds |
06.05.202514:35 | Singapore Airlines 5636 | Kuala Lumpur (KUL) Tawau (TWU) | delayed | Refunds |
06.05.202513:30 | Singapore Airlines 5915 | New York (JFK) Tokyo (HND) | delayed | Refunds |
06.05.202512:30 | Singapore Airlines 6370 | Perth (PER) Christmas Island (XCH) | delayed | Refunds |
06.05.202512:15 | Singapore Airlines 5921 | New York (IAD) Tokyo (HND) | delayed | Refunds |
06.05.202511:59 | Singapore Airlines 1224 | Seattle (SEA) Eugene (EUG) | delayed | Refunds |
06.05.202511:35 | Singapore Airlines 5485 | Bangkok (BKK) Phnom Penh (SAI) | delayed | Refunds |
06.05.202511:34 | Singapore Airlines 1730 | Seattle (SEA) Salt Lake City (SLC) | delayed | Refunds |
06.05.202510:55 | Singapore Airlines 5525 | Kuantan (KUA) Kuala Lumpur (KUL) | delayed | Refunds |
06.05.202510:35 | Singapore Airlines 2246 | Frankfurt (FRA) Krakow (KRK) | delayed | Refunds |
06.05.202510:30 | Singapore Airlines 5969 | Tokyo (HND) Ube (UBJ) | delayed | Refunds |
06.05.202510:15 | Singapore Airlines 5967 | Tokyo (HND) Okayama (OKJ) | delayed | Refunds |
06.05.202510:15 | Singapore Airlines 5949 | Tokyo (HND) Toyama (TOY) | delayed | Refunds |
06.05.202509:45 | Singapore Airlines 5941 | Tokyo (HND) Hakodate (HKD) | delayed | Refunds |
06.05.202509:25 | Singapore Airlines 5961 | Tokyo (HND) Kagoshima (KOJ) | delayed | Refunds |
06.05.202509:20 | Singapore Airlines 5927 | Tokyo (HND) Tottori (TTJ) | delayed | Refunds |
06.05.202509:15 | Singapore Airlines 631 | Tokyo (HND) Singapore (SIN) | delayed | Refunds |
06.05.202509:10 | Singapore Airlines 5963 | Tokyo (HND) Iwakuni (IWK) | delayed | Refunds |
