Singapore Airlines Compensation for Flight Delays and Cancellations

Passengers of Singapore Airlines who have faced a cancelled or delayed flight are legally entitled to compensation. According to EU 261/2004, airlines must compensate passengers if there’s a significant disruption. Here, we’ll examine your rights and the actions you should follow to get the compensation you have a right to from the airline.

Singapore Airlines Flight Delay or Cancellation Compensation

Before claiming the Singapore Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.

Singapore Airlines Compensation for Flight Delay

In line with UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight arrives late. It’s essential to note that this flight delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you arrive at your destination airport.

Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation depends on various criteria, including the duration of the delay and the route length of your flight:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Be aware you might not receive compensation for every flight delay. Singapore Airlines is not obliged to provide compensation when extraordinary circumstances outside their control happen. This covers bad weather, problems at the airport, or air traffic controller strikes. In these cases, you will generally not be compensated as it is not the airline’s fault.

Singapore Airlines Compensation for Flight Cancellation

EU Regulation 261/2004 states that airlines have to inform passengers of flight cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, based on the distance of the flight. However, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:

Advance Notice	Re-routing Requirements
14 Days	None
7 – 13 Days	Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 Days	Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

When accepting an alternative flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two factors: the flight distance and the length of the delay, in line with the table below:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Singapore Airlines isn’t required to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.

Are Singapore Airlines Flights Covered By EU 261/2004?

EU 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.

However, Singapore Airlines isn’t a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from EU airports	✔️ Yes
Flights arriving at EU airports	❌ No

How to Claim Compensation from Singapore Airlines

If your travel plans have been affected by a flight cancellation or delay with Singapore Airlines, it’s crucial to know that you might be entitled to compensation under EU laws. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

• Fill in our form. You’ll need to provide details like your flight number, date, and the issue you encountered.
• Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will make every effort to secure your compensation. You only pay us if we win your case.

These steps will help you file your claim quickly and increase your chances of getting the compensation you’re owed. There may be plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Singapore Airlines goes the additional mile to support passengers during travel disruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions happen, Singapore Airlines is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:

• Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
• Communication: Singapore Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
• Accommodation: If the delay extends for the night or requires an additional stay, Singapore Airlines arranges hotel room accommodation. This also includes transportation to and from the airport and the hotel.
• Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for immediate assistance.

Rebooking and Refunds

When Singapore Airlines cancels a flight, passengers can choose to receive a full refund or rebook on an alternative flight. This option is essential for minimizing travel interruptions and supporting passengers to manage unforeseen circumstances successfully.

• Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
• Rebooking: if you choose to continue your trip, Singapore Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Singapore Airlines shall arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Singapore Airlines shall help in rebooking your entire journey, not only the cancelled segment.

Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations