Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the law that covers air passengers’ rights. More precisely, this law covers different situations, such as delays, flight cancellations, rebooking, etc., and obligates airlines to handle individual cases with care and fairness. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. Moreover, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 includes regulations regarding the process of compensation, including aid to travelers affected by air travel disruptions. In particular, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, based on your circumstances.
Compensation for Shandong Airlines Flight Cancellation
First and foremost, travelers need to know that the airline must inform them about the cancellation of their flight. In case the airline notifies you under fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger may also be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Shandong Airlines Flight Delay
When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with food, drinks, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes regulations on assistance and compensation to passengers in the event of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU 261/2004 obliges airlines to provide certain assistance and services to passengers affected by significant delays or cancellations. These include:
- Snacks and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is good to understand upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you will not have to pay additional fees for this upgrade.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you are entitled to obtain reimbursement. Here, it’s important to note that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Shandong Airlines isn’t a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Shandong Airlines Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should be aware of the process to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will strive to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
20.06.202523:10 | Shandong Airlines 3556 | Lanzhou (LHW) Chongqing (CKG) | delayed | Claim Refund |
20.06.202521:45 | Shandong Airlines 3830 | Xuzhou (XUZ) Chongqing (CKG) | delayed | Claim Refund |
20.06.202520:50 | Shandong Airlines 3884 | (QSZ) Korla (KRL) | cancelled | Claim Refund |
20.06.202519:35 | Shandong Airlines 3671 | Chongqing (CKG) (LLV) | delayed | Claim Refund |
20.06.202519:30 | Shandong Airlines 3884 | Kashi (KHG) (QSZ) | cancelled | Claim Refund |
20.06.202518:50 | Shandong Airlines 3977 | Bole (BPL) Altay (AAT) | delayed | Claim Refund |
20.06.202518:50 | Shandong Airlines 3829 | Chongqing (CKG) Xuzhou (XUZ) | delayed | Claim Refund |
20.06.202518:20 | Shandong Airlines 2175 | Xiamen (XMN) Xuzhou (XUZ) | delayed | Claim Refund |
20.06.202517:40 | Shandong Airlines 6170 | Lanzhou (LHW) Gonggar (LXA) | delayed | Claim Refund |
20.06.202517:25 | Shandong Airlines 3537 | Xiangfan (XFN) Tianjin (TSN) | delayed | Claim Refund |
20.06.202517:25 | Shandong Airlines 3509 | Xuzhou (XUZ) Zhoushan (HSN) | cancelled | Claim Refund |
20.06.202517:05 | Shandong Airlines 3727 | Lanzhou (LHW) Hami (HMI) | delayed | Claim Refund |
20.06.202516:25 | Shandong Airlines 3665 | Lanzhou (LHW) Jinchang (JIC) | delayed | Claim Refund |
20.06.202516:10 | Shandong Airlines 5165 | Chongqing (CKG) Tianjin (TSN) | delayed | Claim Refund |
20.06.202516:10 | Shandong Airlines 205 | Tokyo (KIX) Tokyo (HND) | delayed | Claim Refund |
20.06.202516:00 | Shandong Airlines 8447 | Dayong (DYG) Jinan (TNA) | cancelled | Claim Refund |
20.06.202515:55 | Shandong Airlines 5569 | Tianjin (TSN) Hangzhou (HGH) | delayed | Claim Refund |
20.06.202515:55 | Shandong Airlines 3644 | Tianjin (TSN) (DBC) | delayed | Claim Refund |
20.06.202515:40 | Shandong Airlines 3856 | Senipah (SZH) Tianjin (TSN) | delayed | Claim Refund |
20.06.202515:25 | Shandong Airlines 3687 | Hohhot (HET) Ulanhot (HLH) | delayed | Claim Refund |
20.06.202514:35 | Shandong Airlines 3703 | Hohhot (HET) Manzhouli (NZH) | delayed | Claim Refund |
20.06.202514:35 | Shandong Airlines 3667 | Ganzhou (KOW) Xuzhou (XUZ) | cancelled | Claim Refund |
20.06.202514:20 | Shandong Airlines 3727 | Chongqing (CKG) Lanzhou (LHW) | delayed | Claim Refund |
20.06.202514:10 | Shandong Airlines 3717 | Tianjin (TSN) Dalian (DLC) | delayed | Claim Refund |
20.06.202513:40 | Shandong Airlines 5028 | Guiyang (KWE) Tianjin (TSN) | delayed | Claim Refund |
20.06.202513:30 | Shandong Airlines 3842 | Yining (YIN) (QSZ) | delayed | Claim Refund |
20.06.202513:20 | Shandong Airlines 2273 | Zhengzhou (CGO) Lanzhou (LHW) | delayed | Claim Refund |
20.06.202513:05 | Shandong Airlines 3864 | Wenshan (WNH) Chongqing (CKG) | cancelled | Claim Refund |
20.06.202512:50 | Shandong Airlines 9258 | Tianjin (TSN) Nantong (NTG) | delayed | Claim Refund |
20.06.202512:20 | Shandong Airlines 8448 | Jinan (TNA) Dayong (DYG) | cancelled | Claim Refund |
20.06.202512:20 | Shandong Airlines 3514 | Bole (BPL) Karamay (KRY) | cancelled | Claim Refund |
20.06.202511:40 | Shandong Airlines 5566 | Hangzhou (HGH) Tianjin (TSN) | delayed | Claim Refund |
20.06.202511:30 | Shandong Airlines 3624 | Tianjin (TSN) Changzhi (CIH) | delayed | Claim Refund |
20.06.202511:30 | Shandong Airlines 3864 | Kunming (KMG) Wenshan (WNH) | cancelled | Claim Refund |
20.06.202511:20 | Shandong Airlines 3562 | Hohhot (HET) Ordos (Dongsheng) (DSN) | cancelled | Claim Refund |
20.06.202511:00 | Shandong Airlines 3513 | Karamay (KRY) Bole (BPL) | cancelled | Claim Refund |
20.06.202510:20 | Shandong Airlines 8701 | Lanzhou (LHW) Urumqi (URC) | delayed | Claim Refund |
20.06.202509:50 | Shandong Airlines 9257 | Nantong (NTG) Tianjin (TSN) | delayed | Claim Refund |
20.06.202509:45 | Shandong Airlines 3805 | (LFQ) Tianjin (TSN) | delayed | Claim Refund |
20.06.202509:40 | Shandong Airlines 6246 | Chongqing (TFU) Xigaze/Rikaze (RKZ) | delayed | Claim Refund |
20.06.202508:30 | Shandong Airlines 3605 | Kashi (KHG) Bole (BPL) | delayed | Claim Refund |
20.06.202507:30 | Shandong Airlines 3805 | Chongqing (CKG) (LFQ) | delayed | Claim Refund |
20.06.202507:15 | Shandong Airlines 206 | Tokyo (HND) Tokyo (KIX) | delayed | Claim Refund |
20.06.202507:05 | Shandong Airlines 4719 | Qingdao (TAO) Shenyang (SHE) | cancelled | Claim Refund |
19.06.202521:40 | Shandong Airlines 5693 | Yangzhou (YTY) (PKX) | delayed | Claim Refund |
19.06.202521:20 | Shandong Airlines 3664 | Qiemo (IQM) (RQA) | cancelled | Claim Refund |
19.06.202519:30 | Shandong Airlines 3884 | Kashi (KHG) (QSZ) | delayed | Claim Refund |
19.06.202519:25 | Shandong Airlines 5685 | Yancheng (YNZ) (PKX) | delayed | Claim Refund |
19.06.202519:15 | Shandong Airlines 5694 | (PKX) Yangzhou (YTY) | delayed | Claim Refund |
19.06.202518:05 | Shandong Airlines 3544 | Hotan (HTN) (SHF) | delayed | Claim Refund |
19.06.202517:40 | Shandong Airlines 6170 | Lanzhou (LHW) Gonggar (LXA) | cancelled | Claim Refund |
19.06.202516:55 | Shandong Airlines 5409 | Shanghai (PVG) (PKX) | delayed | Claim Refund |
19.06.202516:30 | Shandong Airlines 3950 | (SHF) Korla (KRL) | cancelled | Claim Refund |
19.06.202516:10 | Shandong Airlines 205 | Tokyo (KIX) Tokyo (HND) | delayed | Claim Refund |
19.06.202516:00 | Shandong Airlines 3643 | (DBC) Tianjin (TSN) | cancelled | Claim Refund |
19.06.202514:15 | Shandong Airlines 8709 | Jinan (TNA) Lanzhou (LHW) | delayed | Claim Refund |
19.06.202514:05 | Shandong Airlines 5053 | Tianjin (TSN) Kunming (KMG) | delayed | Claim Refund |
19.06.202514:00 | Shandong Airlines 8702 | Urumqi (URC) Lanzhou (LHW) | delayed | Claim Refund |
19.06.202513:55 | Shandong Airlines 5764 | Zhuhai (ZUH) (PKX) | delayed | Claim Refund |
19.06.202513:40 | Shandong Airlines 5326 | Kunming (KMG) (WDS) | delayed | Claim Refund |
19.06.202513:25 | Shandong Airlines 3644 | Tianjin (TSN) (DBC) | cancelled | Claim Refund |
19.06.202512:45 | Shandong Airlines 9111 | Shenzhen (SZX) (YIC) | delayed | Claim Refund |
19.06.202512:20 | Shandong Airlines 3714 | Shenyang (SHE) (LLV) | delayed | Claim Refund |
19.06.202512:20 | Shandong Airlines 6063 | Xining (XNN) Xigaze/Rikaze (RKZ) | delayed | Claim Refund |
19.06.202512:05 | Shandong Airlines 3616 | Nanchang (KHN) (LFQ) | delayed | Claim Refund |
19.06.202511:15 | Shandong Airlines 8710 | Lanzhou (LHW) Jinan (TNA) | delayed | Claim Refund |
19.06.202511:05 | Shandong Airlines 5068 | Xiamen (XMN) Tianjin (TSN) | delayed | Claim Refund |
19.06.202509:50 | Shandong Airlines 7941 | Zhuhai (ZUH) Tianjin (TSN) | delayed | Claim Refund |
19.06.202509:25 | Shandong Airlines 3727 | Lanzhou (LHW) Hami (HMI) | delayed | Claim Refund |
19.06.202508:15 | Shandong Airlines 3949 | Korla (KRL) (SHF) | cancelled | Claim Refund |
19.06.202507:15 | Shandong Airlines 206 | Tokyo (HND) Tokyo (KIX) | delayed | Claim Refund |
19.06.202507:15 | Shandong Airlines 3611 | Chongqing (CKG) (WDS) | delayed | Claim Refund |
18.06.202523:00 | Shandong Airlines 8780 | Dalian (DLC) Jinan (TNA) | cancelled | Claim Refund |
18.06.202520:50 | Shandong Airlines 3884 | (QSZ) Korla (KRL) | delayed | Claim Refund |
18.06.202520:25 | Shandong Airlines 3508 | Bayannur (RLK) (UCB) | delayed | Claim Refund |
18.06.202519:55 | Shandong Airlines 3934 | Fuzhou (FOC) Hengyang (HNY) | cancelled | Claim Refund |
18.06.202519:30 | Shandong Airlines 3884 | Kashi (KHG) (QSZ) | delayed | Claim Refund |
18.06.202519:30 | Shandong Airlines 5319 | Dalian (DLC) Beijing (PEK) | delayed | Claim Refund |
18.06.202518:50 | Shandong Airlines 3829 | Chongqing (CKG) Xuzhou (XUZ) | delayed | Claim Refund |
18.06.202518:15 | Shandong Airlines 5071 | Beijing (PEK) Tunxi (TXN) | delayed | Claim Refund |
18.06.202517:40 | Shandong Airlines 6170 | Lanzhou (LHW) Gonggar (LXA) | delayed | Claim Refund |
18.06.202517:30 | Shandong Airlines 3793 | Shijiazhuang (SJW) Caledonia (CDE) | delayed | Claim Refund |
18.06.202517:00 | Shandong Airlines 8041 | Dalian (DLC) Jinan (TNA) | delayed | Claim Refund |
18.06.202516:40 | Shandong Airlines 3598 | (QSZ) Aksu (AKU) | delayed | Claim Refund |
18.06.202516:30 | Shandong Airlines 3950 | (SHF) Korla (KRL) | cancelled | Claim Refund |
18.06.202516:10 | Shandong Airlines 205 | Tokyo (KIX) Tokyo (HND) | delayed | Claim Refund |
18.06.202516:05 | Shandong Airlines 3550 | (SHF) Hami (HMI) | cancelled | Claim Refund |
18.06.202516:00 | Shandong Airlines 6137 | Xining (XNN) Yushu (YUS) | delayed | Claim Refund |
18.06.202515:00 | Shandong Airlines 3839 | Yining (YIN) Hami (HMI) | delayed | Claim Refund |
18.06.202514:55 | Shandong Airlines 3511 | Korla (KRL) Hami (HMI) | delayed | Claim Refund |
18.06.202514:35 | Shandong Airlines 3667 | Ganzhou (KOW) Xuzhou (XUZ) | delayed | Claim Refund |
18.06.202514:25 | Shandong Airlines 3653 | Kuqa (KCA) (SHF) | cancelled | Claim Refund |
18.06.202514:15 | Shandong Airlines 3581 | Chongqing (CKG) (WDS) | delayed | Claim Refund |
18.06.202514:05 | Shandong Airlines 7941 | Tianjin (TSN) Changchun (CGQ) | cancelled | Claim Refund |
18.06.202513:55 | Shandong Airlines 5764 | Zhuhai (ZUH) (PKX) | delayed | Claim Refund |
18.06.202513:45 | Shandong Airlines 3520 | (WUT) Shanghai (XIY) | cancelled | Claim Refund |
18.06.202513:40 | Shandong Airlines 5028 | Guiyang (KWE) Tianjin (TSN) | delayed | Claim Refund |
18.06.202512:30 | Shandong Airlines 5090 | Zhuhai (ZUH) Tianjin (TSN) | delayed | Claim Refund |
18.06.202512:30 | Shandong Airlines 4962 | (LNL) Shanghai (XIY) | cancelled | Claim Refund |
18.06.202511:50 | Shandong Airlines 6241 | Xining (XNN) (GMQ) | delayed | Claim Refund |
