Whenever flights get cancelled or delayed, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU261, if your flight is disrupted, the airline has to provide you with compensation and assistance.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the law that covers air passengers’ rights. More precisely, this law covers different situations, such as delays, flight cancellations, rebooking, etc., and obligates airlines to handle individual cases with care and fairness. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. Moreover, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 includes regulations regarding the process of compensation, including aid to travelers affected by air travel disruptions. In particular, the amount of compensation you can be eligible for is up to 600 euros per passenger. This sum varies, based on your circumstances.
Compensation for Shandong Airlines Flight Cancellation
First and foremost, travelers need to know that the airline must inform them about the cancellation of their flight. In case the airline notifies you under fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger may also be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Compensation for Shandong Airlines Flight Delay
When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline also must provide a passenger with food, drinks, and accommodation. See key information about compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Right to Care
Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes regulations on assistance and compensation to passengers in the event of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU 261/2004 obliges airlines to provide certain assistance and services to passengers affected by significant delays or cancellations. These include:
- Snacks and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is good to understand upgrading and downgrading the flight’s class.
In cases, when the airline provides you with a higher class (for example, you had Economy but were upgraded to Business class), you will not have to pay additional fees for this upgrade.
Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you are entitled to obtain reimbursement. Here, it’s important to note that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to prevent problems with the flight and failed to handle the situation, you might be entitled to compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Shandong Airlines isn’t a European airline. Therefore, they are not obliged to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Shandong Airlines Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should be aware of the process to claim compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will strive to get you your compensation. You only incur a fee if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
12.07.202522:35 | Shandong Airlines 3792 | Kuqa (KCA) Korla (KRL) | Cancelled | Claim Refund |
12.07.202520:50 | Shandong Airlines 3884 | (QSZ) Korla (KRL) | Cancelled | Claim Refund |
12.07.202517:20 | Shandong Airlines 3791 | Korla (KRL) Kuqa (KCA) | Cancelled | Claim Refund |
12.07.202516:55 | Shandong Airlines 3575 | Korla (KRL) Bole (BPL) | Delayed | Claim Refund |
12.07.202516:30 | Shandong Airlines 3950 | (SHF) Korla (KRL) | Delayed | Claim Refund |
12.07.202516:10 | Shandong Airlines 2208 | Fuzhou (FOC) Beijing (PEK) | Delayed | Claim Refund |
12.07.202516:10 | Shandong Airlines 205 | Tokyo (KIX) Tokyo (HND) | Delayed | Claim Refund |
12.07.202516:05 | Shandong Airlines 3935 | Korla (KRL) (TWC) | Delayed | Claim Refund |
12.07.202515:35 | Shandong Airlines 3797 | Korla (KRL) (YTW) | Cancelled | Claim Refund |
12.07.202515:30 | Shandong Airlines 3511 | Korla (KRL) Hami (HMI) | Delayed | Claim Refund |
12.07.202515:30 | Shandong Airlines 4614 | Seoul (ICN) Qingdao (TAO) | Delayed | Claim Refund |
12.07.202514:55 | Shandong Airlines 3684 | Karamay (KRY) Korla (KRL) | Delayed | Claim Refund |
12.07.202514:50 | Shandong Airlines 3822 | Qiemo (IQM) Korla (KRL) | Cancelled | Claim Refund |
12.07.202514:00 | Shandong Airlines 4612 | Seoul (ICN) Qingdao (TAO) | Delayed | Claim Refund |
12.07.202513:30 | Shandong Airlines 8411 | Dalian (DLC) Jinan (TNA) | Delayed | Claim Refund |
12.07.202513:20 | Shandong Airlines 3524 | Dalian (DLC) (WUT) | Delayed | Claim Refund |
12.07.202509:50 | Shandong Airlines 3870 | Xuzhou (XUZ) Chongqing (CKG) | Delayed | Claim Refund |
12.07.202507:15 | Shandong Airlines 3869 | Chongqing (CKG) Xuzhou (XUZ) | Delayed | Claim Refund |
12.07.202507:15 | Shandong Airlines 206 | Tokyo (HND) Tokyo (KIX) | Delayed | Claim Refund |
11.07.202522:35 | Shandong Airlines 3664 | (RQA) Korla (KRL) | Cancelled | Claim Refund |
11.07.202522:30 | Shandong Airlines 5530 | Hangzhou (HGH) Chengdu (CTU) | Delayed | Claim Refund |
11.07.202522:20 | Shandong Airlines 4776 | Hangzhou (HGH) Qingdao (TAO) | Delayed | Claim Refund |
11.07.202522:15 | Shandong Airlines 3508 | (UCB) Chongqing (CKG) | Delayed | Claim Refund |
11.07.202522:05 | Shandong Airlines 3936 | (TWC) Korla (KRL) | Cancelled | Claim Refund |
11.07.202522:00 | Shandong Airlines 3574 | (FYN) Korla (KRL) | Cancelled | Claim Refund |
11.07.202521:15 | Shandong Airlines 9634 | Shanghai (PVG) Shenzhen (SZX) | Cancelled | Claim Refund |
11.07.202520:50 | Shandong Airlines 3884 | (QSZ) Korla (KRL) | Delayed | Claim Refund |
11.07.202520:30 | Shandong Airlines 3508 | Bayannur (RLK) (UCB) | Delayed | Claim Refund |
11.07.202520:20 | Shandong Airlines 3724 | Haikou (HAK) Liuzhou (LZH) | Cancelled | Claim Refund |
11.07.202517:20 | Shandong Airlines 3573 | Korla (KRL) (FYN) | Cancelled | Claim Refund |
11.07.202516:10 | Shandong Airlines 205 | Tokyo (KIX) Tokyo (HND) | Delayed | Claim Refund |
11.07.202514:50 | Shandong Airlines 3822 | Qiemo (IQM) Korla (KRL) | Cancelled | Claim Refund |
11.07.202513:45 | Shandong Airlines 3514 | Karamay (KRY) Korla (KRL) | Delayed | Claim Refund |
11.07.202513:30 | Shandong Airlines 3798 | (YTW) Korla (KRL) | Delayed | Claim Refund |
11.07.202513:30 | Shandong Airlines 3829 | Chongqing (CKG) Xuzhou (XUZ) | Delayed | Claim Refund |
11.07.202513:05 | Shandong Airlines 3739 | Haikou (HAK) Changzhi (CIH) | Delayed | Claim Refund |
11.07.202510:40 | Shandong Airlines 6043 | Yibin (YBP) Xuzhou (XUZ) | Delayed | Claim Refund |
10.07.202522:15 | Shandong Airlines 3978 | Altay (AAT) Bole (BPL) | Cancelled | Claim Refund |
10.07.202522:05 | Shandong Airlines 3936 | (TWC) Korla (KRL) | Cancelled | Claim Refund |
10.07.202522:00 | Shandong Airlines 7662 | Hefei (Luogang Airport) (HFE) Yantai (YNT) | Delayed | Claim Refund |
10.07.202521:05 | Shandong Airlines 5740 | Jinan (TNA) Chongqing (TFU) | Delayed | Claim Refund |
10.07.202521:00 | Shandong Airlines 5777 | Yinchuan (INC) Beijing (PEK) | Cancelled | Claim Refund |
10.07.202520:55 | Shandong Airlines 8779 | Jinan (TNA) Dalian (DLC) | Delayed | Claim Refund |
10.07.202520:40 | Shandong Airlines 3609 | Tacheng (TCG) Altay (AAT) | Cancelled | Claim Refund |
10.07.202520:10 | Shandong Airlines 8003 | Jinan (TNA) Seoul (ICN) | Delayed | Claim Refund |
10.07.202520:00 | Shandong Airlines 8407 | Jinan (TNA) Xiamen (XMN) | Delayed | Claim Refund |
10.07.202519:30 | Shandong Airlines 5350 | Shanghai (XIY) Beijing (PEK) | Cancelled | Claim Refund |
10.07.202518:50 | Shandong Airlines 3977 | Bole (BPL) Altay (AAT) | Delayed | Claim Refund |
10.07.202518:05 | Shandong Airlines 9373 | Shenzhen (SZX) Jingdezhen (JDZ) | Delayed | Claim Refund |
10.07.202517:25 | Shandong Airlines 8892 | Changsha (CSX) Jinan (TNA) | Delayed | Claim Refund |
10.07.202517:05 | Shandong Airlines 3867 | Hohhot (HET) Erenhot (ERL) | Delayed | Claim Refund |
10.07.202517:05 | Shandong Airlines 6218 | Changsha (CSX) Gonggar (LXA) | Delayed | Claim Refund |
10.07.202516:15 | Shandong Airlines 4995 | Hohhot (HET) Manzhouli (NZH) | Delayed | Claim Refund |
10.07.202516:10 | Shandong Airlines 205 | Tokyo (KIX) Tokyo (HND) | Delayed | Claim Refund |
10.07.202516:05 | Shandong Airlines 3935 | Korla (KRL) (TWC) | Delayed | Claim Refund |
10.07.202515:55 | Shandong Airlines 3693 | Hohhot (HET) Ulanhot (HLH) | Delayed | Claim Refund |
10.07.202515:35 | Shandong Airlines 3632 | Xuzhou (XUZ) Taizhou (HYN) | Cancelled | Claim Refund |
10.07.202515:35 | Shandong Airlines 3797 | Korla (KRL) (YTW) | Delayed | Claim Refund |
10.07.202515:30 | Shandong Airlines 3511 | Korla (KRL) Hami (HMI) | Delayed | Claim Refund |
10.07.202515:00 | Shandong Airlines 4988 | Yinchuan (INC) Qingdao (TAO) | Delayed | Claim Refund |
10.07.202514:30 | Shandong Airlines 3764 | Hohhot (HET) Chongqing (TFU) | Delayed | Claim Refund |
10.07.202514:25 | Shandong Airlines 3666 | Jinchang (JIC) Lanzhou (LHW) | Delayed | Claim Refund |
10.07.202514:05 | Shandong Airlines 9578 | Huizhou (HUZ) Zhengzhou (CGO) | Delayed | Claim Refund |
10.07.202513:40 | Shandong Airlines 5326 | Kunming (KMG) (WDS) | Delayed | Claim Refund |
10.07.202513:25 | Shandong Airlines 3636 | Aershan (YIE) Hohhot (HET) | Cancelled | Claim Refund |
10.07.202512:55 | Shandong Airlines 3631 | Taizhou (HYN) Xuzhou (XUZ) | Cancelled | Claim Refund |
10.07.202512:50 | Shandong Airlines 5056 | Kunming (KMG) Beijing (PEK) | Cancelled | Claim Refund |
10.07.202512:20 | Shandong Airlines 6063 | Xining (XNN) Xigaze/Rikaze (RKZ) | Delayed | Claim Refund |
10.07.202511:20 | Shandong Airlines 2240 | Kunming (KMG) Xiamen (XMN) | Delayed | Claim Refund |
10.07.202511:10 | Shandong Airlines 3812 | Kunming (KMG) Juzhou (JUZ) | Delayed | Claim Refund |
10.07.202510:50 | Shandong Airlines 3580 | Huizhou (HUZ) Tongren (TEN) | Cancelled | Claim Refund |
10.07.202510:45 | Shandong Airlines 3635 | Hohhot (HET) Aershan (YIE) | Cancelled | Claim Refund |
10.07.202510:30 | Shandong Airlines 5629 | Hefei (Luogang Airport) (HFE) Beijing (PEK) | Delayed | Claim Refund |
10.07.202509:00 | Shandong Airlines 4733 | Dalian (DLC) (JSJ) | Delayed | Claim Refund |
10.07.202507:15 | Shandong Airlines 3869 | Chongqing (CKG) Xuzhou (XUZ) | Delayed | Claim Refund |
10.07.202507:05 | Shandong Airlines 9712 | Hefei (Luogang Airport) (HFE) Shenzhen (SZX) | Cancelled | Claim Refund |
10.07.202507:00 | Shandong Airlines 5205 | Kunming (KMG) Beijing (PEK) | Delayed | Claim Refund |
09.07.202523:40 | Shandong Airlines 8004 | Seoul (ICN) Jinan (TNA) | Delayed | Claim Refund |
09.07.202522:20 | Shandong Airlines 9426 | Jinjiang (JJN) Shanghai (XIY) | Cancelled | Claim Refund |
09.07.202522:20 | Shandong Airlines 3866 | Zhengzhou (CGO) Baotou (BAV) | Cancelled | Claim Refund |
09.07.202522:05 | Shandong Airlines 3576 | Bole (BPL) Korla (KRL) | Delayed | Claim Refund |
09.07.202522:00 | Shandong Airlines 8418 | Fuzhou (FOC) Jinan (TNA) | Cancelled | Claim Refund |
09.07.202521:55 | Shandong Airlines 3603 | Changsha (CSX) Baotou (BAV) | Delayed | Claim Refund |
09.07.202521:55 | Shandong Airlines 3603 | Changsha (CSX) Baotou (BAV) | Delayed | Claim Refund |
09.07.202521:45 | Shandong Airlines 4618 | Seoul (ICN) Qingdao (TAO) | Delayed | Claim Refund |
09.07.202520:50 | Shandong Airlines 3884 | (QSZ) Korla (KRL) | Delayed | Claim Refund |
09.07.202519:55 | Shandong Airlines 3516 | Hohhot (HET) Xuzhou (XUZ) | Delayed | Claim Refund |
09.07.202519:55 | Shandong Airlines 2234 | Baotou (BAV) Taiyuan (TYN) | Delayed | Claim Refund |
09.07.202518:50 | Shandong Airlines 3510 | Zhoushan (HSN) Xuzhou (XUZ) | Delayed | Claim Refund |
09.07.202518:45 | Shandong Airlines 3507 | (UCB) Bayannur (RLK) | Delayed | Claim Refund |
09.07.202518:25 | Shandong Airlines 3663 | Korla (KRL) (RQA) | Delayed | Claim Refund |
09.07.202518:15 | Shandong Airlines 5071 | Beijing (PEK) Tunxi (TXN) | Delayed | Claim Refund |
09.07.202518:05 | Shandong Airlines 2233 | Taiyuan (TYN) Baotou (BAV) | Delayed | Claim Refund |
09.07.202518:00 | Shandong Airlines 4875 | Qingdao (TAO) Changsha (CSX) | Delayed | Claim Refund |
09.07.202517:55 | Shandong Airlines 5663 | Nantong (NTG) Beijing (PEK) | Delayed | Claim Refund |
09.07.202517:50 | Shandong Airlines 8893 | Jinan (TNA) Changsha (CSX) | Delayed | Claim Refund |
09.07.202517:40 | Shandong Airlines 5218 | Haikou (HAK) Chengdu (CTU) | Delayed | Claim Refund |
09.07.202517:30 | Shandong Airlines 3793 | Shijiazhuang (SJW) Caledonia (CDE) | Delayed | Claim Refund |
09.07.202517:25 | Shandong Airlines 8892 | Changsha (CSX) Jinan (TNA) | Delayed | Claim Refund |
09.07.202517:20 | Shandong Airlines 3791 | Korla (KRL) Kuqa (KCA) | Delayed | Claim Refund |
