Whenever flights are cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in such situations. Under EU 261/2004, if your flight is disrupted, the airline has to provide you with compensation and assistance. This article will focus on Air Burkina flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the legislation that deals with the rights of air passengers. More precisely, this law covers different situations, including flight cancellations, delays, rebooking, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. Moreover, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains rules regarding the compensation process, including aid to travelers who suffered from issues with flights. In particular, the amount of compensation you can expect to receive is up to 600 euros per person. This sum ranges, based on your specific case.
Air Burkina Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline must inform them about the flight cancellation. If the airline notifies you under fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261 regulation, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger may also be entitled to compensation. The table below shows the airline’s obligations based on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Air Burkina Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is required to provide compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline is also required to provide a passenger with refreshments, meals, and accommodation. See key information on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care pertains to a specific aspect of EU Regulation 261/2004, which sets out common rules on compensation and assistance for travelers in cases of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261/2004 requires airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:
- Meals and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
In situations where a passenger receives an alternative flight, it is important to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for example, you had Economy but were upgraded to Business class), you will not be charged extra for this service.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you are entitled to get reimbursement. Here, it’s important to note that the amount of compensation is determined by the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Keep in mind that these rights apply to every flight within the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers will not receive compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to prevent issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
European Union Regulation 261 applies to all flights departing from EU airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Air Burkina isn’t a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Air Burkina Compensation
Flight cancellation or delay is an unpleasant situation that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should understand the steps to claim compensation. To apply for compensation, follow these steps:
- Fill in this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws comprehensively and will do our best to obtain your rightful compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
10.11.202509:00 | Air Burkina 520 | Ouagadougou (OUA) Abidjan (ABJ) | Delayed | Claim Refund |
10.11.202508:35 | Air Burkina 502 | Bobo Dioulasso (BOY) Ouagadougou (OUA) | Delayed | Claim Refund |
31.10.202515:15 | Air Burkina 507 | Ouagadougou (OUA) Bobo Dioulasso (BOY) | Delayed | Claim Refund |
29.10.202514:50 | Air Burkina 508 | Bobo Dioulasso (BOY) Ouagadougou (OUA) | Cancelled | Claim Refund |
29.10.202512:50 | Air Burkina 508 | Abidjan (ABJ) Bobo Dioulasso (BOY) | Cancelled | Claim Refund |
29.10.202509:00 | Air Burkina 507 | Ouagadougou (OUA) Bobo Dioulasso (BOY) | Cancelled | Claim Refund |
26.10.202512:05 | Air Burkina 519 | Abidjan (ABJ) Ouagadougou (OUA) | Delayed | Claim Refund |
02.10.202508:15 | Air Burkina 2520 | Nairobi (NBO) Abidjan (ABJ) | Delayed | Claim Refund |
