Qantas Compensation and Reimbursement for Cancelled and Delayed Flights

Yurii Semikopenko
23.08.2024

Whenever flights are cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261/2004 that helps protect passengers in such situations. Under EU261/2004, if your flight is disrupted, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

EU Regulation 261 is the law that deals with the rights of air passengers. More precisely, this legislation covers diverse cases, including flight cancellations, delays, rebooking, etc., and requires airlines to handle individual cases with fairness and care. If the situation occurs as a result of the airline’s fault, any traveler who experienced certain inconveniences is entitled to get compensation. In addition, passengers can receive certain benefits, which we will discuss further in the article.

Right to Compensation

The EU 261 encompasses regulations regarding the process of compensation, including assistance to travelers who suffered from issues with flights. Specifically, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum varies, depending on your circumstances.

Compensation for Qantas Flight Cancellation

First and foremost, travelers should be aware that the airline must inform them about the flight cancellation. If the airline notifies you less than fourteen days before your flight date and does not provide any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger could be entitled to compensation. The table below shows the airline’s obligations according to the length of the delay:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Compensation for Qantas Flight Delay

When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger may receive a ticket refund or another flight to the final destination.

Furthermore, in such situations, the airline must also provide a passenger with beverages, some food, and accommodation. See key information on compensation in the table below:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Right to Care

Right to Care relates to a specific aspect of European Union Regulation 261/2004, which sets out standard rules on assistance and compensation to passengers in the event of flight cancellations, long delays, or denied boarding.

The “Right to Care” under EU 261 obliges airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:

  • Snacks and drinks appropriate to the waiting time
  • Hotel accommodation if an overnight stay becomes necessary
  • Transport between the airport and the hotel
  • Two free phone calls, emails, or faxes

Upgrading and Downgrading

In situations where a passenger receives an alternative flight, it is helpful to understand upgrading and downgrading the flight’s class.

In cases, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you won’t have to pay additional fees for this upgrade.

Regarding downgrading in class (in case you booked a Business class flight, but were downgraded to Economy), you can get reimbursement. In this case, you should be aware that the amount of compensation is determined by the distance of a flight:

  • 30% of the flight tickets cost for a 1,500 km distance or less;
  • 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
  • 75% of the ticket price for flights with a 3,500+ km distance.

Be aware that these rights apply to any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers won’t get compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are beyond the airline’s control. Some of the examples are as follows:

  • Bad weather conditions and natural disasters;
  • Political circumstances (related security risks, terrorist attacks);
  • A collision of the aircraft and foreign objects (birds, for instance);
  • Unruly or very ill passengers;
  • Strikes (that are not caused by the airline’s crew).

Moreover, if the airline might have been able to do something to avoid issues regarding the flight and failed to handle the situation, you may be eligible for compensation.

Which Flights are Covered by EU 261/2004?

EU 261 applies to all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Qantas is not a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from the EU airports✔️ Yes
Flights arriving at the EU airports❌ No

How to Claim Qantas Compensation

Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should be aware of the process to seek compensation. To apply for compensation, follow these steps:

  1. Complete this form. You’ll need to provide details including your flight number, date, and the issue you encountered.
  2. Let our experts help you. Once you submit the form, our team will take over. We understand the EU laws comprehensively and will do our best to get you your compensation. You only incur a fee if we win your case.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

31.03.202515:00

Qantas

8490

Palmerston North (PMR)

Auckland (AKL)

delayed

Refunds

31.03.202512:05

Qantas

59

Sydney (SYD)

Tokyo (HND)

delayed

Refunds

31.03.202511:25

Qantas

4018

Tokyo (HND)

Singapore (SIN)

delayed

Refunds

31.03.202510:30

Qantas

8325

Johannesburg (JNB)

Bulawayo (BUQ)

delayed

Refunds

31.03.202507:20

Qantas

3438

Bangkok (BKK)

Phnom Penh (PNH)

delayed

Refunds

31.03.202501:55

Qantas

4017

Singapore (SIN)

Tokyo (HND)

delayed

Refunds

31.03.202500:05

Qantas

4026

Tokyo (HND)

Singapore (SIN)

delayed

Refunds

30.03.202521:05

Qantas

4028

Shanghai (PVG)

Harbin (HRB)

delayed

Refunds

30.03.202521:00

Qantas

4911

Dallas (DFW)

Grand Island (GRI)

cancelled

Refunds

30.03.202520:05

Qantas

15

Brisbane (BNE)

Los Angeles (LAX)

delayed

Refunds

30.03.202519:49

Qantas

3669

San Francisco (SFO)

Seattle (SEA)

delayed

Refunds

30.03.202519:00

Qantas

4316

Austin (AUS)

Los Angeles (LAX)

delayed

Refunds

30.03.202518:55

Qantas

3567

Aberdeen (ABZ)

London (LHR)

delayed

Refunds

30.03.202518:51

Qantas

4568

Dallas (DFW)

Seattle (SEA)

delayed

Refunds

30.03.202518:40

Qantas

4153

Dallas (DFW)

Los Angeles (LAX)

delayed

Refunds

30.03.202518:35

Qantas

3092

Dallas (DFW)

Lubbock (LBB)

delayed

Refunds

30.03.202518:05

Qantas

3782

Portland (PDX)

Los Angeles (LAX)

delayed

Refunds

30.03.202518:00

Qantas

3024

Columbus (CMH)

Los Angeles (LAX)

delayed

Refunds

30.03.202517:51

Qantas

3015

Albuquerque (ABQ)

Los Angeles (LAX)

delayed

Refunds

30.03.202517:35

Qantas

4192

Dallas (DFW)

Los Angeles (LAX)

delayed

Refunds

30.03.202517:35

Qantas

4483

Atlanta (ATL)

Los Angeles (LAX)

delayed

Refunds

30.03.202517:25

Qantas

3463

Bangkok (BKK)

Phnom Penh (SAI)

delayed

Refunds

30.03.202517:25

Qantas

3093

Raleigh (RDU)

Los Angeles (LAX)

delayed

Refunds

30.03.202517:23

Qantas

3170

Austin (AUS)

Los Angeles (LAX)

delayed

Refunds

30.03.202517:13

Qantas

3179

Philadelphia (PHL)

Los Angeles (LAX)

delayed

Refunds

30.03.202517:10

Qantas

3102

(ORD)

Los Angeles (LAX)

delayed

Refunds

30.03.202517:07

Qantas

3027

Tucson (TUS)

Los Angeles (LAX)

delayed

Refunds

30.03.202517:00

Qantas

4715

Charlotte (CLT)

Los Angeles (LAX)

delayed

Refunds

30.03.202516:59

Qantas

3738

Seattle (SEA)

Los Angeles (LAX)

delayed

Refunds

30.03.202516:45

Qantas

4791

Dallas (DFW)

Los Angeles (LAX)

delayed

Refunds

30.03.202516:41

Qantas

4531

Indianapolis (IND)

Los Angeles (LAX)

delayed

Refunds

30.03.202516:35

Qantas

3815

Auckland (AKL)

Papeete (PPT)

delayed

Refunds

30.03.202516:30

Qantas

3565

London (LHR)

Aberdeen (ABZ)

delayed

Refunds

30.03.202516:30

Qantas

4097

Shanghai (PVG)

Singapore (SIN)

delayed

Refunds

30.03.202516:10

Qantas

8327

Johannesburg (JNB)

Harare (HRE)

delayed

Refunds

30.03.202516:05

Qantas

4494

Los Angeles (LAX)

Denver (DEN)

delayed

Refunds

30.03.202516:03

Qantas

3702

Honolulu (HNL)

Seattle (SEA)

delayed

Refunds

30.03.202516:00

Qantas

3665

Newark (EWR)

Los Angeles (LAX)

delayed

Refunds

30.03.202515:57

Qantas

3020

Chicago (XNA)

Los Angeles (LAX)

delayed

Refunds

30.03.202515:50

Qantas

4633

Portland (PDX)

Los Angeles (LAX)

delayed

Refunds

30.03.202515:43

Qantas

3717

Los Angeles (LAX)

Portland (PDX)

delayed

Refunds

30.03.202515:30

Qantas

2265

Lord Howe Island (LDH)

Sydney (SYD)

cancelled

Refunds

30.03.202515:30

Qantas

3226

New York (JFK)

Los Angeles (LAX)

delayed

Refunds

30.03.202515:20

Qantas

4390

Mexico City (MEX)

Los Angeles (LAX)

delayed

Refunds

30.03.202515:00

Qantas

3079

Dallas (DFW)

Los Angeles (LAX)

delayed

Refunds

30.03.202514:30

Qantas

3617

Calgary (YYC)

Los Angeles (LAX)

delayed

Refunds

30.03.202514:28

Qantas

3747

Seattle (SEA)

Victoria (YYJ)

delayed

Refunds

30.03.202514:25

Qantas

3517

London (LHR)

Marseille (MRS)

delayed

Refunds

30.03.202514:13

Qantas

3160

(ORD)

Los Angeles (LAX)

delayed

Refunds

30.03.202513:46

Qantas

3151

Miami (MIA)

Los Angeles (LAX)

delayed

Refunds

30.03.202513:30

Qantas

4647

Vancouver (YVR)

Los Angeles (LAX)

delayed

Refunds

30.03.202512:59

Qantas

4587

Aspen (ASE)

Los Angeles (LAX)

delayed

Refunds

30.03.202512:55

Qantas

2264

Sydney (SYD)

Lord Howe Island (LDH)

cancelled

Refunds

30.03.202512:35

Qantas

8326

Bulawayo (BUQ)

Johannesburg (JNB)

delayed

Refunds

30.03.202512:05

Qantas

59

Sydney (SYD)

Tokyo (HND)

delayed

Refunds

30.03.202511:36

Qantas

3774

Portland (PDX)

Los Angeles (LAX)

delayed

Refunds

30.03.202511:31

Qantas

3742

Victoria (YYJ)

Seattle (SEA)

delayed

Refunds

30.03.202511:30

Qantas

3228

San Jose Del Cabo (SJD)

Los Angeles (LAX)

delayed

Refunds

30.03.202511:25

Qantas

4018

Tokyo (HND)

Singapore (SIN)

delayed

Refunds

30.03.202510:45

Qantas

4199

Shanghai (PVG)

Taiyuan (TYN)

delayed

Refunds

30.03.202510:45

Qantas

4074

Shanghai (PVG)

Fuzhou (FOC)

delayed

Refunds

30.03.202510:40

Qantas

8723

Dubai (DXB)

Addis Ababa (ADD)

delayed

Refunds

30.03.202510:30

Qantas

8325

Johannesburg (JNB)

Bulawayo (BUQ)

delayed

Refunds

30.03.202510:10

Qantas

4091

Shanghai (PVG)

Singapore (SIN)

delayed

Refunds

30.03.202507:10

Qantas

8787

Dubai (DXB)

Accra (ACC)

delayed

Refunds

30.03.202504:15

Qantas

8145

Dubai (DXB)

Amsterdam (AMS)

delayed

Refunds

29.03.202518:10

Qantas

3382

Vancouver (YVR)

Honolulu (HNL)

delayed

Refunds

29.03.202516:05

Qantas

8525

Auckland (AKL)

Kerikeri (KKE)

delayed

Refunds

29.03.202515:10

Qantas

5464

Melbourne (MEL)

Ballina (BNK)

delayed

Refunds

29.03.202514:30

Qantas

8341

Maun (MUB)

Johannesburg (JNB)

delayed

Refunds

29.03.202512:05

Qantas

8315

Johannesburg (JNB)

Maun (MUB)

delayed

Refunds

29.03.202512:05

Qantas

8340

Johannesburg (JNB)

Maun (MUB)

delayed

Refunds

29.03.202511:35

Qantas

8331

Johannesburg (JNB)

Victoria Falls (VFA)

delayed

Refunds

29.03.202511:33

Qantas

3678

Seattle (SEA)

Anchorage (ANC)

delayed

Refunds

29.03.202510:55

Qantas

4018

Tokyo (HND)

Singapore (SIN)

delayed

Refunds

29.03.202510:45

Qantas

5140

Haikou (HAK)

Singapore (SIN)

delayed

Refunds

29.03.202510:30

Qantas

8325

Johannesburg (JNB)

Bulawayo (BUQ)

delayed

Refunds

29.03.202508:00

Qantas

3752

Kelowna (YLW)

Seattle (SEA)

delayed

Refunds

28.03.202521:05

Qantas

3996

Shanghai (PVG)

(PKX)

delayed

Refunds

28.03.202517:20

Qantas

3463

Bangkok (BKK)

Phnom Penh (SAI)

delayed

Refunds

28.03.202516:43

Qantas

3701

Seattle (SEA)

Honolulu (HNL)

delayed

Refunds

28.03.202516:25

Qantas

2461

Moranbah (MOV)

Brisbane (BNE)

cancelled

Refunds

28.03.202515:10

Qantas

5464

Melbourne (MEL)

Ballina (BNK)

delayed

Refunds

28.03.202514:05

Qantas

2460

Brisbane (BNE)

Moranbah (MOV)

cancelled

Refunds

28.03.202513:55

Qantas

3504

London (LHR)

Budapest (BUD)

delayed

Refunds

28.03.202513:20

Qantas

8693

Sydney (SYD)

Noumea (NOU)

delayed

Refunds

28.03.202512:00

Qantas

59

Sydney (SYD)

Tokyo (HND)

delayed

Refunds

28.03.202510:05

Qantas

3679

Anchorage (ANC)

Seattle (SEA)

delayed

Refunds

28.03.202508:20

Qantas

3546

London (LHR)

Budapest (BUD)

delayed

Refunds

28.03.202500:10

Qantas

4026

Tokyo (HND)

Singapore (SIN)

delayed

Refunds

27.03.202522:28

Qantas

3689

Honolulu (HNL)

San Diego (SAN)

delayed

Refunds

27.03.202519:49

Qantas

3669

San Francisco (SFO)

Seattle (SEA)

delayed

Refunds

27.03.202516:03

Qantas

3702

Honolulu (HNL)

Seattle (SEA)

delayed

Refunds

27.03.202515:10

Qantas

5464

Melbourne (MEL)

Ballina (BNK)

delayed

Refunds

27.03.202513:05

Qantas

3485

Bangkok (BKK)

Lampang (LPT)

delayed

Refunds

27.03.202511:55

Qantas

4593

Seattle (SEA)

Dallas (DFW)

delayed

Refunds

27.03.202511:20

Qantas

4292

Dalian (DLC)

Shanghai (PVG)

cancelled

Refunds

27.03.202510:25

Qantas

3678

Seattle (SEA)

Anchorage (ANC)

delayed

Refunds

27.03.202502:20

Qantas

4017

Singapore (SIN)

Tokyo (HND)

delayed

Refunds

26.03.202519:45

Qantas

8695

Brisbane (BNE)

Noumea (NOU)

delayed

Refunds

Claim your compensation now

Check your claim now, quickly and for free. We enforce your rights for you!