Pegasus Airlines Compensation for Flight Delays and Cancellations

Yurii Moskalenko
08.08.2024
Updated 05.05.2025

Passengers of Pegasus Airlines who have faced a cancelled or delayed flight have a legal right to compensation. Under EU 261/2004, airlines must compensate passengers if there’s a significant disruption. In this article, we will look at your rights and the actions you should follow to receive the compensation you deserve from the airline.

Pegasus Airlines Flight Delay or Cancellation Compensation

Before claiming the Pegasus Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.

Pegasus Airlines Compensation for Flight Delay

According to UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s essential to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you land at your destination airport.

Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the distance of your flight:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Be aware you might not be compensated for every flight delay. Pegasus Airlines isn’t required to pay compensation when extraordinary circumstances outside their control occur. This includes bad weather, airport issues, or air traffic controller strikes. In these cases, you will usually not be given compensation as it is not the airline’s fault.

Pegasus Airlines Compensation for Flight Cancellation

EU 261 states that airlines must notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Even when accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two criteria: the flight distance and the length of the delay, according to the table below:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Pegasus Airlines isn’t required to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.

Are Pegasus Airlines Flights Covered By EU 261/2004?

EU 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.

Nevertheless, Pegasus Airlines is not a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from EU airports✔️ Yes
Flights arriving at EU airports❌ No

How to Claim Compensation from Pegasus Airlines

If your travel plans have been affected by a flight cancellation or delay with Pegasus Airlines, it’s essential to understand that you might be entitled to compensation under EU laws. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

  • Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
  • Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will do our best to obtain your rightful compensation. You only incur a fee if we win your case.

These steps will help you file your claim quickly and increase your chances of getting the compensation you’re owed. You might have plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Pegasus Airlines goes the extra mile to support passengers during travel interruptions by offering services that complement flight compensation.

Right to Care

When flight disruptions happen, Pegasus Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:

  • Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
  • Communication: Pegasus Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
  • Accommodation: If the delay extends for the night or requires an additional stay, Pegasus Airlines arranges hotel room accommodation. This also includes transportation to and from the airport and the hotel.
  • Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airport staff at the airport for instant assistance.

Rebooking and Refunds

When Pegasus Airlines cancels a flight, passengers have the option to receive a full refund or rebook on a different flight. This option is crucial for minimizing travel inconveniences and helping passengers to handle unforeseen circumstances successfully.

  • Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
  • Rebooking: if you choose to continue your trip, Pegasus Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Pegasus Airlines will arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.

It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Pegasus Airlines shall help in rebooking your entire journey, not only the cancelled segment.

Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

29.05.202521:45

Pegasus

1885

Lefkosa (ECN)

Istanbul (ESB)

delayed

Claim Refund

29.05.202520:55

Pegasus

1858

Covilha (COV)

Lefkosa (ECN)

delayed

Claim Refund

29.05.202520:30

Pegasus

1924

Istanbul (SAW)

Lefkosa (ECN)

delayed

Claim Refund

29.05.202516:00

Pegasus

1855

Lefkosa (ECN)

Covilha (COV)

delayed

Claim Refund

29.05.202515:45

Pegasus

1894

Gaziantep (GZT)

Lefkosa (ECN)

delayed

Claim Refund

29.05.202514:45

Pegasus

994

Frankfurt (FRA)

Istanbul (SAW)

delayed

Claim Refund

29.05.202514:15

Pegasus

1884

Istanbul (ESB)

Lefkosa (ECN)

delayed

Claim Refund

29.05.202513:40

Pegasus

1871

Antalya (AYT)

Lefkosa (ECN)

delayed

Claim Refund

29.05.202513:15

Pegasus

1915

Lefkosa (ECN)

Istanbul (SAW)

delayed

Claim Refund

29.05.202511:45

Pegasus

331

Istanbul (SAW)

Budapest (BUD)

delayed

Claim Refund

29.05.202509:40

Pegasus

1951

Lefkosa (ECN)

Diyarbakir (DIY)

delayed

Claim Refund

29.05.202508:00

Pegasus

1912

Istanbul (SAW)

Lefkosa (ECN)

delayed

Claim Refund

28.05.202523:45

Pegasus

1860

Covilha (COV)

Lefkosa (ECN)

delayed

Claim Refund

28.05.202520:55

Pegasus

1858

Covilha (COV)

Lefkosa (ECN)

delayed

Claim Refund

28.05.202516:15

Pegasus

1873

Antalya (AYT)

Lefkosa (ECN)

delayed

Claim Refund

28.05.202514:00

Pegasus

1864

Istanbul (ADB)

Lefkosa (ECN)

delayed

Claim Refund

28.05.202508:00

Pegasus

1912

Istanbul (SAW)

Lefkosa (ECN)

delayed

Claim Refund

28.05.202500:15

Pegasus

390

Istanbul (SAW)

Moscow (VKO)

delayed

Claim Refund

28.05.202500:10

Pegasus

314

Istanbul (SAW)

Tbilisi (TBS)

delayed

Claim Refund

28.05.202500:10

Pegasus

2028

Istanbul (SAW)

Antalya (AYT)

delayed

Claim Refund

27.05.202523:55

Pegasus

720

Istanbul (SAW)

Amman (AMM)

delayed

Claim Refund

27.05.202523:45

Pegasus

2212

Istanbul (SAW)

Istanbul (ADB)

delayed

Claim Refund

27.05.202523:30

Pegasus

1886

Istanbul (ESB)

Lefkosa (ECN)

delayed

Claim Refund

27.05.202523:25

Pegasus

656

Istanbul (SAW)

Baghdad (BGW)

delayed

Claim Refund

27.05.202522:55

Pegasus

318

Istanbul (SAW)

Tbilisi (TBS)

delayed

Claim Refund

27.05.202522:35

Pegasus

634

Istanbul (SAW)

Sharm el-Sheikh (SSH)

delayed

Claim Refund

27.05.202522:30

Pegasus

386

Istanbul (SAW)

Moscow (VKO)

delayed

Claim Refund

27.05.202522:25

Pegasus

406

Istanbul (SAW)

Abu Dhabi (AUH)

delayed

Claim Refund

27.05.202522:00

Pegasus

520

Istanbul (SAW)

Mashad (MHD)

delayed

Claim Refund

27.05.202522:00

Pegasus

398

Istanbul (SAW)

Saint Petersburg (LED)

delayed

Claim Refund

27.05.202521:55

Pegasus

710

Istanbul (SAW)

Osh (OSS)

delayed

Claim Refund

27.05.202521:45

Pegasus

4918

Istanbul (SAW)

Antalya (AYT)

delayed

Claim Refund

27.05.202521:45

Pegasus

758

Istanbul (SAW)

Beirut (BEY)

delayed

Claim Refund

27.05.202521:25

Pegasus

2208

Istanbul (SAW)

Istanbul (ADB)

delayed

Claim Refund

27.05.202520:50

Pegasus

2740

Istanbul (SAW)

Kayseri (ASR)

delayed

Claim Refund

27.05.202520:45

Pegasus

2294

Istanbul (SAW)

Dalaman (DLM)

delayed

Claim Refund

27.05.202520:35

Pegasus

600

Istanbul (SAW)

Doha (DOH)

delayed

Claim Refund

27.05.202520:20

Pegasus

2752

Istanbul (SAW)

Sivas (VAS)

delayed

Claim Refund

27.05.202520:00

Pegasus

2420

Istanbul (SAW)

Istanbul (GNY)

delayed

Claim Refund

27.05.202519:55

Pegasus

2408

Istanbul (SAW)

Gaziantep (GZT)

delayed

Claim Refund

27.05.202519:55

Pegasus

2826

Istanbul (SAW)

Trabzon (TZX)

delayed

Claim Refund

27.05.202519:35

Pegasus

2218

Istanbul (SAW)

Istanbul (ADB)

delayed

Claim Refund

27.05.202519:25

Pegasus

2532

Istanbul (SAW)

Elazig (EZS)

delayed

Claim Refund

27.05.202519:20

Pegasus

2258

Istanbul (SAW)

Milas (BJV)

delayed

Claim Refund

27.05.202518:40

Pegasus

2818

Istanbul (SAW)

Trabzon (TZX)

delayed

Claim Refund

27.05.202518:35

Pegasus

353

Istanbul (SAW)

Skopje (SKP)

delayed

Claim Refund

27.05.202518:20

Pegasus

2292

Istanbul (SAW)

Dalaman (DLM)

delayed

Claim Refund

27.05.202518:10

Pegasus

2254

Istanbul (SAW)

Milas (BJV)

delayed

Claim Refund

27.05.202517:25

Pegasus

1856

Covilha (COV)

Lefkosa (ECN)

delayed

Claim Refund

27.05.202515:05

Pegasus

1917

Istanbul (SAW)

Lefkosa (ECN)

delayed

Claim Refund

27.05.202511:40

Pegasus

2404

Istanbul (SAW)

Gaziantep (GZT)

delayed

Claim Refund

27.05.202511:35

Pegasus

1161

Istanbul (SAW)

London (STN)

delayed

Claim Refund

27.05.202511:35

Pegasus

901

Istanbul (SAW)

Vienna (VIE)

delayed

Claim Refund

27.05.202511:25

Pegasus

993

Istanbul (SAW)

Frankfurt (FRA)

delayed

Claim Refund

27.05.202511:15

Pegasus

969

Istanbul (SAW)

Stuttgart (STR)

delayed

Claim Refund

27.05.202511:15

Pegasus

1141

Istanbul (SAW)

Lyon (LYS)

delayed

Claim Refund

27.05.202511:10

Pegasus

750

Istanbul (SAW)

Algiers (ALG)

delayed

Claim Refund

27.05.202511:00

Pegasus

2007

Antalya (AYT)

Istanbul (SAW)

delayed

Claim Refund

27.05.202511:00

Pegasus

1031

Istanbul (SAW)

Bremen (BRE)

delayed

Claim Refund

27.05.202511:00

Pegasus

1031

Istanbul (SAW)

Bremen (BRE)

delayed

Claim Refund

27.05.202511:00

Pegasus

2188

Istanbul (SAW)

Istanbul (ADB)

delayed

Claim Refund

27.05.202511:00

Pegasus

953

Istanbul (SAW)

Geneva (GVA)

delayed

Claim Refund

27.05.202510:40

Pegasus

1157

Istanbul (SAW)

Dublin (DUB)

delayed

Claim Refund

27.05.202510:35

Pegasus

2815

Trabzon (TZX)

Istanbul (SAW)

delayed

Claim Refund

27.05.202510:30

Pegasus

1133

Istanbul (SAW)

Paris (ORY)

delayed

Claim Refund

27.05.202510:30

Pegasus

1109

Istanbul (SAW)

Sevilla (SVQ)

delayed

Claim Refund

27.05.202510:30

Pegasus

2371

Batman (BAL)

Istanbul (SAW)

delayed

Claim Refund

27.05.202510:25

Pegasus

1183

Istanbul (SAW)

Birmingham (BHX)

delayed

Claim Refund

27.05.202510:10

Pegasus

396

Istanbul (SAW)

Saint Petersburg (LED)

delayed

Claim Refund

27.05.202510:05

Pegasus

1091

Istanbul (SAW)

Barcelona (BCN)

delayed

Claim Refund

27.05.202510:00

Pegasus

1001

Istanbul (SAW)

Dusseldorf (DUS)

delayed

Claim Refund

27.05.202510:00

Pegasus

2285

Dalaman (DLM)

Istanbul (SAW)

delayed

Claim Refund

27.05.202510:00

Pegasus

2269

Milas (BJV)

Istanbul (SAW)

delayed

Claim Refund

27.05.202509:55

Pegasus

1261

Istanbul (SAW)

Rotterdam (RTM)

delayed

Claim Refund

27.05.202509:55

Pegasus

2245

Milas (BJV)

Istanbul (SAW)

delayed

Claim Refund

27.05.202509:50

Pegasus

388

Istanbul (SAW)

Moscow (VKO)

delayed

Claim Refund

27.05.202509:50

Pegasus

2664

Istanbul (SAW)

Istanbul (ESB)

delayed

Claim Refund

27.05.202509:45

Pegasus

342

Pristina (PRN)

Istanbul (SAW)

delayed

Claim Refund

27.05.202509:45

Pegasus

1011

Istanbul (SAW)

Cologne (CGN)

delayed

Claim Refund

27.05.202509:40

Pegasus

1071

Istanbul (SAW)

Copenhagen (CPH)

delayed

Claim Refund

27.05.202509:35

Pegasus

2701

Konya (KYA)

Istanbul (SAW)

delayed

Claim Refund

27.05.202509:30

Pegasus

2554

Istanbul (SAW)

Erzurum (ERZ)

delayed

Claim Refund

27.05.202509:25

Pegasus

1273

Istanbul (SAW)

Oslo (OSL)

delayed

Claim Refund

27.05.202509:20

Pegasus

2091

Covilha (COV)

Istanbul (SAW)

delayed

Claim Refund

27.05.202509:20

Pegasus

291

Istanbul (SAW)

Sarajevo (SJJ)

delayed

Claim Refund

27.05.202509:05

Pegasus

1221

Istanbul (SAW)

Rome (FCO)

delayed

Claim Refund

27.05.202508:50

Pegasus

365

Istanbul (SAW)

Cluj-Napoca (CLJ)

delayed

Claim Refund

27.05.202508:50

Pegasus

4235

Trabzon (TZX)

Istanbul (SAW)

delayed

Claim Refund

27.05.202508:40

Pegasus

2403

Gaziantep (GZT)

Istanbul (SAW)

delayed

Claim Refund

27.05.202508:35

Pegasus

947

Istanbul (SAW)

Zurich (ZRH)

delayed

Claim Refund

27.05.202508:20

Pegasus

703

Bishkek (FRU)

Istanbul (SAW)

delayed

Claim Refund

27.05.202508:15

Pegasus

905

Istanbul (SAW)

Vienna (VIE)

delayed

Claim Refund

27.05.202508:15

Pegasus

341

Istanbul (SAW)

Pristina (PRN)

delayed

Claim Refund

27.05.202508:00

Pegasus

1912

Istanbul (SAW)

Lefkosa (ECN)

delayed

Claim Refund

27.05.202507:55

Pegasus

2814

Istanbul (SAW)

Trabzon (TZX)

delayed

Claim Refund

27.05.202507:55

Pegasus

1006

Dusseldorf (DUS)

Istanbul (SAW)

delayed

Claim Refund

27.05.202507:55

Pegasus

1191

Istanbul (SAW)

Athens (ATH)

delayed

Claim Refund

27.05.202507:55

Pegasus

2244

Istanbul (SAW)

Milas (BJV)

delayed

Claim Refund

27.05.202507:40

Pegasus

2370

Istanbul (SAW)

Batman (BAL)

delayed

Claim Refund

27.05.202507:25

Pegasus

2790

Istanbul (SAW)

Samsun (SZF)

delayed

Claim Refund
Yurii Moskalenko
2296 articles
Yurii educates people about human rights and advocacy. He creates helpful materials for travelers to assert their rights. With certifications in law and economics, Yurii turns legal terms into simple, actionable advice. His travel experience gives him valuable insight into the challenges travelers face, helping him better understand their needs.

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