Passengers of Pegasus Airlines who have faced a cancelled or delayed flight have a legal right to compensation. Under EU 261/2004, airlines must compensate passengers if there’s a significant disruption. In this article, we will look at your rights and the actions you should follow to receive the compensation you deserve from the airline.
Pegasus Airlines Flight Delay or Cancellation Compensation
Before claiming the Pegasus Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Pegasus Airlines Compensation for Flight Delay
According to UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s essential to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you land at your destination airport.
Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you might not be compensated for every flight delay. Pegasus Airlines isn’t required to pay compensation when extraordinary circumstances outside their control occur. This includes bad weather, airport issues, or air traffic controller strikes. In these cases, you will usually not be given compensation as it is not the airline’s fault.
Pegasus Airlines Compensation for Flight Cancellation
EU 261 states that airlines must notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the distance of the flight. Nonetheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is calculated based on two criteria: the flight distance and the length of the delay, according to the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Pegasus Airlines isn’t required to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.
Are Pegasus Airlines Flights Covered By EU 261/2004?
EU 261 covers all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from European Union member states as well as Iceland, Norway, and Switzerland.
Nevertheless, Pegasus Airlines is not a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Pegasus Airlines
If your travel plans have been affected by a flight cancellation or delay with Pegasus Airlines, it’s essential to understand that you might be entitled to compensation under EU laws. For this reason, it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete our form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We are well-versed in the EU laws comprehensively and will do our best to obtain your rightful compensation. You only incur a fee if we win your case.
These steps will help you file your claim quickly and increase your chances of getting the compensation you’re owed. You might have plenty of time after your flight to submit a claim, but it’s best to complete it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Pegasus Airlines goes the extra mile to support passengers during travel interruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions happen, Pegasus Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Pegasus Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Pegasus Airlines arranges hotel room accommodation. This also includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for instant assistance.
Rebooking and Refunds
When Pegasus Airlines cancels a flight, passengers have the option to receive a full refund or rebook on a different flight. This option is crucial for minimizing travel inconveniences and helping passengers to handle unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Pegasus Airlines will provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Pegasus Airlines will arrange accommodation and transfers as needed. Furthermore, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Pegasus Airlines shall help in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
08.05.202515:45 | Pegasus 1894 | Gaziantep (GZT) Lefkosa (ECN) | delayed | Refunds |
08.05.202513:15 | Pegasus 1915 | Lefkosa (ECN) Istanbul (SAW) | delayed | Refunds |
08.05.202511:00 | Pegasus 1854 | Covilha (COV) Lefkosa (ECN) | delayed | Refunds |
08.05.202510:50 | Pegasus 1914 | Istanbul (SAW) Lefkosa (ECN) | delayed | Refunds |
08.05.202509:40 | Pegasus 1951 | Lefkosa (ECN) Diyarbakir (DIY) | delayed | Refunds |
08.05.202507:55 | Pegasus 1873 | Antalya (AYT) Lefkosa (ECN) | delayed | Refunds |
08.05.202507:45 | Pegasus 1830 | Antalya (AYT) Erbil (EBL) | delayed | Refunds |
08.05.202506:50 | Pegasus 1852 | Covilha (COV) Lefkosa (ECN) | delayed | Refunds |
08.05.202500:45 | Pegasus 230 | Antalya (AYT) (NQZ) | delayed | Refunds |
07.05.202519:45 | Pegasus 518 | Istanbul (SAW) Tehran (IKA) | delayed | Refunds |
07.05.202519:35 | Pegasus 2752 | Istanbul (SAW) Sivas (VAS) | delayed | Refunds |
07.05.202519:35 | Pegasus 2218 | Istanbul (SAW) Istanbul (ADB) | delayed | Refunds |
07.05.202519:30 | Pegasus 2826 | Istanbul (SAW) Trabzon (TZX) | delayed | Refunds |
07.05.202519:25 | Pegasus 2370 | Istanbul (SAW) Batman (BAL) | delayed | Refunds |
07.05.202519:20 | Pegasus 4416 | Istanbul (SAW) Kayseri (ASR) | delayed | Refunds |
07.05.202519:15 | Pegasus 1884 | Istanbul (ESB) Lefkosa (ECN) | delayed | Refunds |
07.05.202519:00 | Pegasus 2670 | Istanbul (SAW) Istanbul (ESB) | delayed | Refunds |
07.05.202518:35 | Pegasus 2384 | Istanbul (SAW) Diyarbakir (DIY) | delayed | Refunds |
07.05.202518:30 | Pegasus 2410 | Istanbul (SAW) Gaziantep (GZT) | delayed | Refunds |
07.05.202518:20 | Pegasus 2554 | Istanbul (SAW) Erzurum (ERZ) | delayed | Refunds |
07.05.202518:15 | Pegasus 2204 | Istanbul (SAW) Istanbul (ADB) | delayed | Refunds |
07.05.202517:45 | Pegasus 293 | Istanbul (SAW) Sarajevo (SJJ) | delayed | Refunds |
07.05.202516:45 | Pegasus 1023 | Istanbul (SAW) Munich (MUC) | delayed | Refunds |
07.05.202516:40 | Pegasus 983 | Istanbul (SAW) Berlin (BER) | delayed | Refunds |
07.05.202516:30 | Pegasus 2490 | Istanbul (SAW) Mus (MSR) | delayed | Refunds |
07.05.202516:30 | Pegasus 361 | Istanbul (SAW) Bucharest (OTP) | delayed | Refunds |
07.05.202516:20 | Pegasus 2290 | Istanbul (SAW) Dalaman (DLM) | delayed | Refunds |
07.05.202516:05 | Pegasus 2252 | Istanbul (SAW) Milas (BJV) | delayed | Refunds |
07.05.202515:40 | Pegasus 343 | Istanbul (SAW) Pristina (PRN) | delayed | Refunds |
07.05.202515:35 | Pegasus 903 | Istanbul (SAW) Vienna (VIE) | delayed | Refunds |
07.05.202514:30 | Pegasus 2734 | Istanbul (SAW) Kayseri (ASR) | delayed | Refunds |
07.05.202514:25 | Pegasus 995 | Istanbul (SAW) Frankfurt (FRA) | delayed | Refunds |
07.05.202514:20 | Pegasus 1213 | Istanbul (SAW) Rome (BGY) | delayed | Refunds |
07.05.202514:15 | Pegasus 285 | Istanbul (SAW) Tirana (TIA) | delayed | Refunds |
07.05.202513:50 | Pegasus 1051 | Istanbul (SAW) Dortmund (DTM) | cancelled | Refunds |
07.05.202513:40 | Pegasus 1165 | Istanbul (SAW) London (STN) | delayed | Refunds |
07.05.202513:40 | Pegasus 1003 | Istanbul (SAW) Dusseldorf (DUS) | delayed | Refunds |
07.05.202513:35 | Pegasus 1135 | Istanbul (SAW) Paris (ORY) | delayed | Refunds |
07.05.202513:30 | Pegasus 977 | Istanbul (SAW) Berlin (BER) | delayed | Refunds |
07.05.202513:25 | Pegasus 1021 | Istanbul (SAW) Munich (MUC) | delayed | Refunds |
07.05.202513:00 | Pegasus 949 | Istanbul (SAW) Zurich (ZRH) | delayed | Refunds |
07.05.202511:45 | Pegasus 1870 | Lefkosa (ECN) Antalya (AYT) | delayed | Refunds |
07.05.202511:00 | Pegasus 1854 | Covilha (COV) Lefkosa (ECN) | delayed | Refunds |
07.05.202510:05 | Pegasus 1871 | Antalya (AYT) Lefkosa (ECN) | delayed | Refunds |
07.05.202506:10 | Pegasus 1910 | Istanbul (SAW) Lefkosa (ECN) | delayed | Refunds |
07.05.202503:45 | Pegasus 387 | Moscow (VKO) Istanbul (SAW) | cancelled | Refunds |
06.05.202523:55 | Pegasus 1930 | Istanbul (SAW) Lefkosa (ECN) | delayed | Refunds |
06.05.202522:05 | Pegasus 1458 | Dalaman (DLM) Moscow (VKO) | delayed | Refunds |
06.05.202521:05 | Pegasus 1580 | Antalya (AYT) Moscow (VKO) | delayed | Refunds |
06.05.202520:55 | Pegasus 5714 | Antalya (AYT) Moscow (VKO) | delayed | Refunds |
06.05.202520:35 | Pegasus 1576 | Antalya (AYT) Moscow (VKO) | delayed | Refunds |
06.05.202519:15 | Pegasus 1884 | Istanbul (ESB) Lefkosa (ECN) | delayed | Refunds |
06.05.202517:25 | Pegasus 1856 | Covilha (COV) Lefkosa (ECN) | delayed | Refunds |
06.05.202515:30 | Pegasus 5336 | Stuttgart (STR) Istanbul (ADB) | delayed | Refunds |
06.05.202514:30 | Pegasus 1871 | Antalya (AYT) Lefkosa (ECN) | delayed | Refunds |
06.05.202511:35 | Pegasus 1952 | Diyarbakir (DIY) Lefkosa (ECN) | delayed | Refunds |
06.05.202511:00 | Pegasus 1854 | Covilha (COV) Lefkosa (ECN) | delayed | Refunds |
06.05.202508:20 | Pegasus 5077 | Antalya (AYT) Aalborg (AAL) | delayed | Refunds |
05.05.202523:30 | Pegasus 1886 | Istanbul (ESB) Lefkosa (ECN) | delayed | Refunds |
05.05.202521:45 | Pegasus 1885 | Lefkosa (ECN) Istanbul (ESB) | delayed | Refunds |
05.05.202521:05 | Pegasus 1858 | Covilha (COV) Lefkosa (ECN) | delayed | Refunds |
05.05.202519:50 | Pegasus 1924 | Istanbul (SAW) Lefkosa (ECN) | delayed | Refunds |
05.05.202519:45 | Pegasus 5053 | Istanbul (ADB) Zurich (BSL) | delayed | Refunds |
05.05.202519:40 | Pegasus 984 | Berlin (BER) Istanbul (SAW) | delayed | Refunds |
05.05.202519:40 | Pegasus 1857 | Lefkosa (ECN) Covilha (COV) | delayed | Refunds |
05.05.202519:15 | Pegasus 1884 | Istanbul (ESB) Lefkosa (ECN) | delayed | Refunds |
05.05.202518:50 | Pegasus 5008 | Berlin (BER) Antalya (AYT) | delayed | Refunds |
05.05.202518:45 | Pegasus 2410 | Istanbul (SAW) Gaziantep (GZT) | delayed | Refunds |
05.05.202518:40 | Pegasus 2818 | Istanbul (SAW) Trabzon (TZX) | delayed | Refunds |
05.05.202518:20 | Pegasus 2384 | Istanbul (SAW) Diyarbakir (DIY) | delayed | Refunds |
05.05.202517:55 | Pegasus 1193 | Istanbul (SAW) Athens (ATH) | delayed | Refunds |
05.05.202517:35 | Pegasus 2670 | Istanbul (SAW) Istanbul (ESB) | delayed | Refunds |
05.05.202517:30 | Pegasus 1920 | Istanbul (SAW) Lefkosa (ECN) | delayed | Refunds |
05.05.202517:30 | Pegasus 1883 | Lefkosa (ECN) Istanbul (ESB) | delayed | Refunds |
05.05.202517:25 | Pegasus 5053 | Antalya (AYT) Zurich (BSL) | delayed | Refunds |
05.05.202516:30 | Pegasus 361 | Istanbul (SAW) Bucharest (OTP) | delayed | Refunds |
05.05.202516:15 | Pegasus 2290 | Istanbul (SAW) Dalaman (DLM) | delayed | Refunds |
05.05.202515:50 | Pegasus 293 | Istanbul (SAW) Sarajevo (SJJ) | delayed | Refunds |
05.05.202515:45 | Pegasus 310 | Istanbul (SAW) Batumi (BUS) | delayed | Refunds |
05.05.202515:35 | Pegasus 903 | Istanbul (SAW) Vienna (VIE) | delayed | Refunds |
05.05.202515:30 | Pegasus 5007 | Antalya (AYT) Berlin (BER) | delayed | Refunds |
05.05.202514:55 | Pegasus 971 | Istanbul (SAW) Stuttgart (STR) | delayed | Refunds |
05.05.202514:20 | Pegasus 1213 | Istanbul (SAW) Rome (BGY) | delayed | Refunds |
05.05.202514:20 | Pegasus 2010 | Istanbul (SAW) Antalya (AYT) | delayed | Refunds |
05.05.202514:10 | Pegasus 1158 | Dublin (DUB) Istanbul (SAW) | delayed | Refunds |
05.05.202514:00 | Pegasus 923 | Istanbul (SAW) Brussels (CRL) | delayed | Refunds |
05.05.202513:45 | Pegasus 332 | Budapest (BUD) Istanbul (SAW) | delayed | Refunds |
05.05.202513:15 | Pegasus 980 | Berlin (BER) Istanbul (SAW) | delayed | Refunds |
05.05.202513:00 | Pegasus 2370 | Istanbul (SAW) Batman (BAL) | delayed | Refunds |
05.05.202512:50 | Pegasus 2248 | Istanbul (SAW) Milas (BJV) | delayed | Refunds |
05.05.202512:45 | Pegasus 1253 | Istanbul (SAW) Amsterdam (AMS) | delayed | Refunds |
05.05.202510:00 | Pegasus 1001 | Istanbul (SAW) Dusseldorf (DUS) | delayed | Refunds |
04.05.202523:55 | Pegasus 1860 | Covilha (COV) Lefkosa (ECN) | delayed | Refunds |
04.05.202519:40 | Pegasus 984 | Berlin (BER) Istanbul (SAW) | delayed | Refunds |
04.05.202519:10 | Pegasus 1884 | Istanbul (ESB) Lefkosa (ECN) | delayed | Refunds |
04.05.202518:40 | Pegasus 1926 | Istanbul (SAW) Lefkosa (ECN) | delayed | Refunds |
04.05.202516:40 | Pegasus 983 | Istanbul (SAW) Berlin (BER) | delayed | Refunds |
04.05.202516:30 | Pegasus 978 | Berlin (BER) Istanbul (SAW) | delayed | Refunds |
04.05.202515:50 | Pegasus 1892 | Gaziantep (GZT) Lefkosa (ECN) | delayed | Refunds |
04.05.202515:45 | Pegasus 5007 | Antalya (AYT) Berlin (BER) | delayed | Refunds |
