Passengers of Pegasus Airlines who have experienced a flight cancellation or delay have a legal right to compensation. Under EU Regulation 261/2004, an airline is obliged to compensate passengers when there is a significant disruption. Here, we’ll examine your rights and the actions you need to take to get the compensation you have a right to from the airline.
Pegasus Airlines Flight Delay or Cancellation Compensation
Before claiming the Pegasus Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of flight cancellation or delay.
Pegasus Airlines Compensation for Flight Delay
In line with UK and EU regulations, passengers may be entitled to up to €600 in compensation per person if their flight experiences a delay. It’s essential to note that this flight delay compensation is calculated using the flight’s landing time, not the departure time, so the key to your claim is the actual time you land at your final destination.
Here’s an overview of how much compensation you could be eligible for if your flight is delayed. The amount of compensation varies based on various criteria, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not receive compensation for every flight delay. Pegasus Airlines isn’t required to compensate passengers when extraordinary circumstances beyond their control arise. This covers severe weather conditions, airport issues, or a strike by air traffic controllers. In such situations, you will generally not be given compensation as it is not the airline’s fault.
Pegasus Airlines Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines are required to inform passengers of cancellations at least 14 days before departure. If the airline fails to notify you in time, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, depending on the flight distance. Nonetheless, if the airline provides you with an alternate flight, it may avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting a different flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined based on two factors: the flight distance and the length of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Pegasus Airlines doesn’t have to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.
Are Pegasus Airlines Flights Covered By EU 261/2004?
EU 261 applies to all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Pegasus Airlines isn’t a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Pegasus Airlines
If your travel plans have been affected by a flight cancellation or delay with Pegasus Airlines, it’s crucial to know that you might be entitled to compensation under EU laws. For this reason, it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in this form. You’ll need to provide details like your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to secure your compensation. You only incur a fee if we win your case.
These steps will help you file your claim quickly and improve your chances of obtaining the compensation you’re entitled to. You might have plenty of time after your flight to submit a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Pegasus Airlines goes the additional mile to help passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Pegasus Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Pegasus Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Pegasus Airlines arranges hotel accommodation. This includes transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for immediate assistance.
Rebooking and Refunds
When Pegasus Airlines cancels a flight, passengers can choose to receive a full refund or rebook on a different flight. This flexibility is crucial for minimizing travel inconveniences and helping passengers to manage unforeseen circumstances effectively.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Pegasus Airlines shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Pegasus Airlines shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Pegasus Airlines will assist in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.