Pacific Airlines Compensation and Reimbursement for Cancelled and Delayed Flights

Whenever flights get cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. Under EU 261/2004, if your flight is disrupted, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

European Union Regulation 261 is the legislation that deals with the rights of air passengers. Specifically, this regulation covers diverse cases, such as flight cancellations, delays, rebooking, etc., and obligates airlines to handle individual cases with care and fairness. If the situation occurs due to the airline’s fault, any passenger who underwent certain inconveniences is entitled to get compensation. Furthermore, passengers can receive certain benefits, which we will discuss further in the article.

Right to Compensation

European Union Regulation 261 encompasses regulations concerning the compensation process, including assistance for passengers affected by issues with flights. Specifically, the amount of compensation you can expect to receive is up to 600 euros per person. This sum ranges, based on your specific case.

Compensation for Pacific Airlines Flight Cancellation

First and foremost, passengers need to know that the airline must inform them about the flight cancellation. If the airline notifies you less than fourteen days before your flight date and does not offer any alternative flight, the airline, according to the EU 261, is obligated to compensate you compensation of 250 – 600 euros.

At the same time, if a passenger is offered an alternative flight but arrives at his destination later than the scheduled arrival time of the original flight, the passenger might be entitled to compensation. The table below shows the airline’s obligations based on the length of the delay:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Compensation for Pacific Airlines Flight Delay

When a flight is delayed for 3+ hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger is entitled to a ticket refund or another flight to the final destination.

Furthermore, this is the case when the airline is also required to provide a passenger with refreshments, meals, and accommodation. See essential details on compensation in the table below:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Right to Care

Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes standard rules on compensation and assistance to passengers in the event of long delays, denied boarding, or flight cancellations.

The “Right to Care” under EU 261 requires airlines to provide certain services and assistance to passengers facing significant delays or cancellations. These include:

• Meals and drinks appropriate to the waiting time
• Hotel accommodation if an overnight stay becomes necessary
• Transport between the airport and the place of accommodation
• Two free phone calls, emails, or faxes

Upgrading and Downgrading

In situations where a passenger gets an alternative flight, it is good to understand upgrading and downgrading the flight’s class.

In cases, when the airline provides you with a higher class (for instance, you booked Economy but were upgraded to Business class), you won’t have to pay additional fees for this upgrade.

Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you can receive reimbursement. In this case, it is worth mentioning that the amount of compensation fully depends on the distance of a flight:

• 30% of the flight tickets cost for a 1,500 km distance or less;
• 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
• 75% of the ticket price for flights with a 3,500+ km distance.

Be aware that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are situations, when passengers won’t get compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are beyond the airline’s control. A few examples are as follows:

• Bad weather conditions and natural disasters;
• Political circumstances (related security risks, terrorist attacks);
• A collision of the aircraft and foreign objects (birds, for instance);
• Unruly or very ill passengers;
• Strikes (that are not caused by the airline’s crew).

Furthermore, if the airline might have been able to do something to prevent issues regarding the flight and failed to handle the situation, you can claim compensation.

Which Flights are Covered by EU 261/2004?

EU Regulation 261 applies to all flights departing from EU airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Pacific Airlines is not a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from the EU airports	✔️ Yes
Flights arriving at the EU airports	❌ No

How to Claim Pacific Airlines Compensation

Flight delay or cancellation is an unpleasant situation that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should know exactly how to seek compensation. To apply for compensation, follow these steps:

1. Complete this form. You’ll need to provide details such as your flight number, date, and the problem you faced.
2. Let our experts help you. Once you submit the form, our team will take over. We know the EU laws thoroughly and will do our best to get you your compensation. You are only charged if we win your case.

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