Passengers of Nouvelair who have experienced a delayed or cancelled flight have a legal right to compensation. According to EU 261/2004, an airline is obliged to compensate passengers when there is a significant disruption. In this article, we’ll examine your rights and the steps you should follow to get the compensation you are entitled to from the airline.
Nouvelair Flight Delay or Cancellation Compensation
Before claiming the Nouvelair compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of delay or flight cancellation.
Nouvelair Compensation for Flight Delay
According to UK and EU laws, passengers can receive up to €600 in compensation per person if their flight is delayed. It’s essential to note that this flight delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim hinges on the actual time you reach your final destination.
Here’s an overview of how much compensation you can get if your flight is delayed. The amount of compensation depends on various criteria, such as the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you might not receive compensation for every flight delay. Nouvelair isn’t required to provide compensation when extraordinary circumstances outside their control happen. This includes bad weather, problems at the airport, or a strike by air traffic controllers. In these cases, you will generally not be given compensation as it is not the airline’s fault.
Nouvelair Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines are required to notify passengers of cancellations at least 14 days before the scheduled flight. If the airline fails to notify you in time, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, according to the distance of the flight. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The amount of compensation is determined according to two criteria: the distance of the flight and the length of the delay, in line with the table below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Nouvelair isn’t required to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Moreover, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike.
Are Nouvelair Flights Covered By EU 261/2004?
European Union Regulation 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Nouvelair isn’t a European airline. Therefore, they don’t have to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Nouvelair
If your travel plans have been affected by a flight delay or cancellation with Nouvelair, it’s crucial to know that you might be entitled to compensation under EU regulations. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws well and will do our best to secure your compensation. You only incur a fee if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of receiving the compensation you’re owed. There may be plenty of time after your flight to submit a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Nouvelair goes the additional mile to support passengers during travel interruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, Nouvelair is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Nouvelair offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Nouvelair provides hotel accommodation. This includes transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Nouvelair cancels a flight, passengers have the option to get a full refund or rebook on another flight. This flexibility is crucial for minimizing travel inconveniences and assisting passengers to handle unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Nouvelair will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Nouvelair will arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Nouvelair will assist in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
05.05.202515:55 | Nouvelair Tunisie 363 | Brussels (BRU) Monastir (MIR) | delayed | Refunds |
05.05.202511:35 | Nouvelair Tunisie 232 | Tunis (TUN) Berlin (BER) | delayed | Refunds |
05.05.202511:15 | Nouvelair Tunisie 397 | Brussels (BRU) Tunis (TUN) | delayed | Refunds |
05.05.202511:15 | Nouvelair Tunisie 397 | Brussels (BRU) Tunis (TUN) | delayed | Refunds |
05.05.202511:05 | Nouvelair Tunisie 362 | Monastir (MIR) Brussels (BRU) | delayed | Refunds |
05.05.202510:45 | Nouvelair Tunisie 185 | Geneva (GVA) Tunis (TUN) | delayed | Refunds |
05.05.202510:40 | Nouvelair Tunisie 205 | Dusseldorf (DUS) Tunis (TUN) | delayed | Refunds |
05.05.202510:05 | Nouvelair Tunisie 635 | Rome (MXP) Tunis (TUN) | delayed | Refunds |
05.05.202509:50 | Nouvelair Tunisie 715 | Toulouse (TLS) Tunis (TUN) | delayed | Refunds |
04.05.202515:10 | Nouvelair Tunisie 181 | Rabat (RBA) Tunis (TUN) | delayed | Refunds |
04.05.202513:55 | Nouvelair Tunisie 184 | Tunis (TUN) Geneva (GVA) | delayed | Refunds |
04.05.202512:10 | Nouvelair Tunisie 215 | Dusseldorf (DUS) Monastir (MIR) | delayed | Refunds |
04.05.202511:35 | Nouvelair Tunisie 511 | Paris (CDG) Tunis (TUN) | delayed | Refunds |
04.05.202507:10 | Nouvelair Tunisie 4000 | Algiers (ALG) Tunis (TUN) | delayed | Refunds |
30.04.202518:50 | Nouvelair Tunisie 777 | Strasbourg (SXB) Tunis (TUN) | delayed | Refunds |
30.04.202517:30 | Nouvelair Tunisie 520 | Tunis (TUN) Paris (CDG) | delayed | Refunds |
30.04.202517:00 | Nouvelair Tunisie 612 | Tunis (TUN) Bologna (BLQ) | delayed | Refunds |
30.04.202514:45 | Nouvelair Tunisie 776 | Tunis (TUN) Strasbourg (SXB) | delayed | Refunds |
28.04.202511:35 | Nouvelair Tunisie 232 | Tunis (TUN) Berlin (BER) | delayed | Refunds |
18.04.202511:35 | Nouvelair Tunisie 511 | Paris (CDG) Tunis (TUN) | delayed | Refunds |
18.04.202506:30 | Nouvelair Tunisie 718 | Tunis (TUN) Bordeaux (BOD) | delayed | Refunds |
14.04.202522:05 | Nouvelair Tunisie 521 | Paris (CDG) Tunis (TUN) | delayed | Refunds |
11.04.202506:45 | Nouvelair Tunisie 516 | Tunis (TUN) Marseille (MRS) | delayed | Refunds |
11.04.202500:20 | Nouvelair Tunisie 171 | Casablanca (CMN) Tunis (TUN) | delayed | Refunds |
03.04.202519:55 | Nouvelair Tunisie 509 | Paris (CDG) Djerba (DJE) | delayed | Refunds |
03.04.202509:50 | Nouvelair Tunisie 715 | Toulouse (TLS) Tunis (TUN) | delayed | Refunds |
03.04.202506:00 | Nouvelair Tunisie 714 | Tunis (TUN) Toulouse (TLS) | delayed | Refunds |
01.04.202522:10 | Nouvelair Tunisie 4773 | Jeddah (JED) Sfax (SFA) | delayed | Refunds |
01.04.202515:45 | Nouvelair Tunisie 543 | Paris (CDG) Monastir (MIR) | delayed | Refunds |
30.03.202517:45 | Nouvelair Tunisie 517 | Marseille (MRS) Tunis (TUN) | delayed | Refunds |
30.03.202514:15 | Nouvelair Tunisie 516 | Tunis (TUN) Marseille (MRS) | delayed | Refunds |
28.03.202519:15 | Nouvelair Tunisie 543 | Paris (CDG) Monastir (MIR) | delayed | Refunds |
28.03.202518:10 | Nouvelair Tunisie 2599 | Hanover (HAJ) Monastir (MIR) | delayed | Refunds |
