Passengers of Mesa Airlines who have experienced a flight delay or cancellation have a legal right to compensation. According to EU 261, an airline is obliged to compensate passengers when there is a significant disruption. Here, we will look at your rights and the actions you should follow to receive the compensation you have a right to from the airline.
Mesa Airlines Flight Delay or Cancellation Compensation
Before claiming the Mesa Airlines compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation.
Mesa Airlines Compensation for Flight Delay
According to UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s important to note that this flight delay compensation is based on the flight’s arrival time, not the departure time, so the key to your claim relies on the actual time you land at your final destination.
Let’s take a look at how much compensation you could be eligible for if your flight is delayed. The amount of compensation depends on several factors, such as the duration of the delay and the route length of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Remember you may not be compensated for every flight delay. Mesa Airlines isn’t required to pay compensation when extraordinary circumstances they cannot control occur. This includes bad weather, problems at the airport, or a strike by air traffic controllers. In these cases, you will generally not be given compensation as it is not the airline’s fault.
Mesa Airlines Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines are required to notify passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you might be eligible for flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. However, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting another flight, passengers retain their right to compensation if they still experience significant delays at their final destination. The amount of compensation is determined according to two criteria: the flight distance and the duration of the delay, according to the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Mesa Airlines isn’t required to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline workers go on strike.
Are Mesa Airlines Flights Covered By EU 261/2004?
EU 261 covers all flights departing from EU airports. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Mesa Airlines isn’t a European airline. Consequently, they don’t have to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Mesa Airlines
If your travel plans have been affected by a flight cancellation or delay with Mesa Airlines, it’s essential to know that you might be entitled to compensation under EU regulations. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details such as your flight number, date, and the issue you encountered.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will do our best to secure your compensation. You are only charged if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of obtaining the compensation you’re entitled to. You might have plenty of time after your flight to make a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Mesa Airlines goes the additional mile to help passengers during travel disruptions by offering services that complement flight compensation.
Right to Care
When flight disruptions occur, Mesa Airlines is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU Regulation 261/2004, kicks in when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Mesa Airlines offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Mesa Airlines arranges hotel room accommodation. This includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for instant assistance.
Rebooking and Refunds
When Mesa Airlines cancels a flight, passengers have the option to get a full refund or rebook on another flight. This flexibility is crucial for minimizing travel disruptions and supporting passengers to manage unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can receive full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your trip, Mesa Airlines will provide rebooking on the next available flight to your destination. You also have the option to choose an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Mesa Airlines shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s important to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Mesa Airlines shall help in rebooking your entire journey, not only the cancelled segment.
Whether choosing a refund or arranging a new flight, the procedures are designed to ensure this process as easy as possible, understanding the stress and inconvenience caused by cancellations.