Handling flight disruptions can be very annoying. However, the positive thing is that the European Union has regulations to support travelers when things don’t go as planned. If you’re traveling by air in the EU, it’s smart to understand these regulations. They can be useful if your flight goes off course.
Understanding your rights can make dealing with travel issues less stressful. While it won’t get you to your destination quicker, it can help you feel less stressed when things get disrupted.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws make sure airlines take care of their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Refreshments and snacks
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also get:
- A refund
- A different flight option
- Compensation to make up for the trouble
Don’t forget to inquire with airline staff about these things if your plans change. They must tell you about your rights when there’s a significant delay or cancellation.
Luxair Flight Delay Compensation
Delays with flights from Luxair can be very frustrating. However there’s some good news: if you’re stranded for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Regulations in the UK and EU are in your favor. You could get up to €600 per person. What matters is when you reach your destination, not when you take off. So monitor your arrival time if you want to seek flight delay compensation.
Your compensation depends on your flight distance. A short flight won’t be compensated as highly as a longer flight, even if they’re both delayed equally.
Want to know exactly how much you could get? Check out the table below to see what compensation you could receive:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Luxair Flight Cancellation Compensation
The European Union has laws to help you in case of flight cancellation. Here’s the important information:
In the event of a flight cancellation within two weeks of your planned travel date, you could be eligible for compensation up to €600. But there’s a catch – the airline can avoid paying if they offer you an alternative flight that aligns closely with your original schedule.
The carrier can bypass compensation if they offer you a new flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take an alternative flight from the airline, you can still get compensation. What matters most is your arrival time at your destination.
How much money you might get is determined by a couple of points:
- How far you’re flying
- The time difference between the scheduled and actual arrival
Therefore, even if the new flight doesn’t get there on time, you might still get some compensation.
Refer to the following table to see more details:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be eligible for flight cancellation compensation.
How to Claim Compensation from Luxair
It’s crucial to be aware of how to request the compensation you deserve under EU Regulation 261/2004. Here’s what you need to do:
- Fill in our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws well and will do our best to get you your compensation. You only pay us if we win your case.
Don’t forget that it is your right as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed as a result of operational reasons or technical difficulties, if it was not caused by extraordinary circumstances like severe weather or air traffic control decisions, you have a right to compensation.
Which Luxair Flights are Covered by EU261?
The European Union’s laws for protecting air passengers are far-reaching. They apply to any flight taking off from an airport in an EU member state and every flight landing at an airport within an EU country when an EU-based airline operates the flight.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These regulations also apply to airlines from Switzerland, Iceland, and Norway. This means when you travel with any airline within, to, or from Europe, you likely have these rights. It’s good to be aware of these laws – they exist to assist you if something goes wrong with your flight. They guarantee you’re not stranded when your trip arrangements don’t work out.
When You Are Not Entitled to Compensation
Luxair is not always responsible when flights are delayed or cancelled. At times, situations arise that the airline can’t control, like severe weather conditions or unexpected problems.
For instance, if there’s a sudden storm, an urgent situation at the airport, or air traffic controllers go on strike, Luxair isn’t responsible. These are called “extraordinary circumstances” that the airline is unable to prevent.
When these things happen, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unforeseen difficulties occur.