Jazeera Airways Compensation and Reimbursement for Cancelled and Delayed Flights

Whenever flights get delayed or cancelled, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261 that helps protect passengers in these situations. Under EU 261, if your flight is disrupted, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

The EU 261 is the law that deals with the rights of air passengers. Specifically, this legislation covers diverse cases, such as flight cancellations, delays, rebooking, etc., and obligates airlines to handle individual cases with fairness and care. If the incident happens because of the airline’s fault, any traveler who experienced certain inconveniences is entitled to receive compensation. In addition, passengers can receive certain benefits, which we will discuss further in the article.

Right to Compensation

European Union Regulation 261 contains regulations regarding the compensation process, including aid to travelers experiencing flight problems. In particular, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum varies, based on your specific case.

Compensation for Jazeera Airways Flight Cancellation

First and foremost, passengers should be aware that the airline must inform them about the flight cancellation. If the airline notifies you under fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is provided with an alternative flight but reaches his destination later than the scheduled arrival time of the original flight, the passenger might be entitled to compensation. The table below shows the airline’s obligations depending on the duration of the delay:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Compensation for Jazeera Airways Flight Delay

When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for 5 hours or more, the passenger is entitled to a ticket refund or another flight to the final destination.

Furthermore, this is the case when the airline also must provide a passenger with refreshments, meals, and accommodation. See essential details about compensation in the table below:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Right to Care

Right to Care refers to a specific aspect of European Union Regulation 261/2004, which sets out common rules on assistance and compensation for travelers in the event of long delays, denied boarding, or flight cancellations.

The “Right to Care” under EU 261/2004 requires airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:

• Snacks and drinks appropriate to the waiting time
• Hotel accommodation if an overnight stay becomes necessary
• Transport between the airport and the hotel
• Emails or faxes and two free phone calls

Upgrading and Downgrading

In situations where a passenger gets an alternative flight, it is good to be aware of upgrading and downgrading the flight’s class.

In situations, when the airline provides you with a higher class (for example, you booked Economy but were upgraded to Business class), you will not be charged additional fees for this upgrade.

Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you can receive reimbursement. In this case, you should be aware that the amount of compensation is entirely based on the distance of a flight:

• 30% of the flight tickets cost for a 1,500 km distance or less;
• 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
• 75% of the ticket price for flights with a 3,500+ km distance.

Be aware that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union operated by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are cases, when passengers will not receive compensation for cancelled or delayed flights. Specifically, we refer to extraordinary circumstances that are outside of the airline’s control. Some of the examples are as follows:

• Bad weather conditions and natural disasters;
• Political circumstances (related security risks, terrorist attacks);
• A collision of the aircraft and foreign objects (birds, for instance);
• Unruly or very ill passengers;
• Strikes (that are not caused by the airline’s crew).

Furthermore, if the airline potentially could have done something to avoid issues regarding the flight and failed to handle the situation, you may be eligible for compensation.

Which Flights are Covered by EU 261/2004?

European Union Regulation 261 covers all flights departing from airports in the EU. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

However, Jazeera Airways isn’t a European airline. Therefore, they don’t have to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from the EU airports	✔️ Yes
Flights arriving at the EU airports	❌ No

How to Claim Jazeera Airways Compensation

Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight delay or cancellation should know exactly how to claim compensation. To apply for compensation, follow these steps:

1. Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
2. Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws thoroughly and will do our best to secure your compensation. You only pay us if we win your case.

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