Coping with flight problems can be quite upsetting. However, the positive thing is that the European Union has regulations to assist travelers when things don’t go as planned. If you’re traveling by air in the EU, it’s wise to know about these protections. They can help you out if your flight goes off course.
Being aware of your options can make handling travel problems a lot simpler. While it won’t speed up your journey, it can make you more relaxed when things go wrong.
Passenger Rights under EU Regulation 261/2004
When you’re flying in the European Union, rest assured that there’s aid available in the case of a flight disruption. EU laws ensure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must offer you:
- Refreshments and snacks
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also get:
- A refund
- An alternative flight
- Compensation to make up for the inconvenience
Remember to inquire with airline representatives about these things if your plans change. They are obligated to inform you about your rights when there’s a significant delay or cancellation.
Heston Airlines Flight Delay Compensation
Delays with flights from Heston Airlines can be really annoying. However there’s a silver lining: if you’re stuck waiting for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could be eligible for up to €600 per person. What is important is when you reach your destination, not when you depart. So keep an eye on your arrival time if you want to seek flight delay compensation.
How much you get depends on your flight distance. A short flight won’t be compensated as highly as a longer flight, even if they’re both delayed the same amount of time.
Curious about exactly how much you could get? Take a look at the table below to see what compensation you could receive:
Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
€0 | €250 | €250 | All flights up to 1500 km |
€0 | €400 | €400 | All flights between 1500 km and 3500 km |
€0 | €400 | €400 | All intra-EU flights over 3500 km |
€0 | €300 | €600 | All non-EU flights over 3500 km |
Heston Airlines Flight Cancellation Compensation
Europe has regulations to assist you in case of flight cancellation. Here’s the important information:
If your flight gets cancelled within two weeks of your scheduled departure, you could be eligible for compensation of up to €600. But keep in mind – the airline doesn’t have to pay if they offer you an alternative flight that doesn’t significantly disrupt your travel.
The airline may not need to compensate you if they offer you a new flight that meets the following conditions:
Advance Notice | Re-routing Requirements |
14 Days | None |
7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take a different flight from the airline, you can still receive compensation. The key factor is when you reach your final destination.
Your potential compensation depends on two things:
- The length of your flight
- How late you arrive
As a result, even if the new flight doesn’t get there on time, you may still receive some compensation.
Refer to the table below to understand better:
Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
€125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
€200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
€200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
€300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide transportation to your destination, close to the original schedule. Even if you’re just a little late, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Heston Airlines
It’s crucial to be aware of how to request the compensation you deserve under EU Regulation 261/2004. Here’s the process:
- Fill in our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We are well-versed in the EU laws well and will make every effort to secure your compensation. You only pay us if we win your case.
Keep in mind that you have the right as a passenger to claim compensation for a delayed or cancelled flight. Regardless of whether your flight was delayed as a result of operational reasons or technical difficulties, if it was not caused by extraordinary circumstances such as adverse weather conditions or air traffic control decisions, you have a right to compensation.
Which Heston Airlines Flights are Covered by EU261?
The European Union’s laws for protecting air passengers have a wide-ranging scope. They apply to all flights departing from a European Union member state airport and every flight landing at a European Union member state airport if the flight is operated by an EU airline.
Itinerary | Covered by EU 261 |
Flights departing EU airports | ✅ Covered |
Flights arriving at EU airports | ✅ Covered |
These laws also apply to airlines from Iceland, Norway, and Switzerland. This means when you travel with any airline within, to, or from Europe, you most likely have these rights. It’s good to know about these laws – they exist to help you if something goes wrong with your flight. They ensure you’re not left on your own when your trip arrangements go awry.
When You Are Not Entitled to Compensation
Heston Airlines is not always responsible when flights are delayed or cancelled. Sometimes, events occur that the airline is powerless against, like severe weather conditions or unforeseen issues.
For example, if there’s unexpected severe weather, an urgent situation at the airport, or an air traffic control strike, Heston Airlines cannot be held accountable. These are called “extraordinary circumstances” that the airline can’t do anything about.
When these situations occur, you probably won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unforeseen difficulties come up.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
Date | Airline (Flight number) | Route | Status | Your compensation |
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