Passengers of Flynas who have faced a flight cancellation or delay are legally entitled to compensation. According to EU 261, an airline is obliged to compensate passengers in case of a significant disruption. Here, we will look at your rights and the steps you should follow to receive the compensation you have a right to from the airline.
Flynas Flight Delay or Cancellation Compensation
Before claiming the Flynas compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Flynas Compensation for Flight Delay
According to UK and EU regulations, passengers can receive up to €600 in compensation per person if their flight arrives late. It’s important to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim is the actual time you arrive at your destination airport.
Here’s an overview of how much compensation you may receive if your flight is delayed. The amount of compensation varies based on several factors, including the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Keep in mind you may not always be compensated for every flight delay. Flynas is not obliged to compensate passengers when extraordinary circumstances beyond their control arise. This includes severe weather conditions, airport issues, or air traffic controller strikes. In such situations, you will generally not be given compensation as it is not the airline’s fault.
Flynas Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines must inform passengers of flight cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you may be entitled to flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid paying compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
When accepting another flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is determined based on two factors: the flight distance and the duration of the delay, in line with the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Flynas is not obliged to compensate you if they provide an alternative flight that departs and arrives near the same time as your original flight. Also, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline staff goes on strike.
Are Flynas Flights Covered By EU 261/2004?
EU Regulation 261 covers all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Flynas is not a European airline. Therefore, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Flynas
If your travel plans have been affected by a flight cancellation or delay with Flynas, it’s crucial to understand that you might be entitled to compensation under EU regulations. This is why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Fill in this form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws comprehensively and will do our best to get you your compensation. You only incur a fee if we win your case.
These steps will help you file your claim quickly and increase your chances of obtaining the compensation you’re owed. You might have plenty of time after your flight to make a claim, but it’s best to file it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Flynas goes the extra mile to support passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions occur, Flynas is committed to ensuring passenger comfort through the Right to Care provision. The right, established under EU Regulation 261/2004, becomes applicable when flight delays exceed two hours. The services provided include:
- Food and Drinks: Passengers are provided with food and drinks appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Flynas offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Flynas provides hotel room accommodation. This also includes transportation to and from the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airport staff at the airport for immediate assistance.
Rebooking and Refunds
When Flynas cancels a flight, passengers have the option to get a full refund or rebook on an alternative flight. This option is crucial for minimizing travel disruptions and assisting passengers to handle unforeseen circumstances efficiently.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Flynas shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Flynas will arrange accommodation and transfers as necessary. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Flynas shall help in rebooking your entire journey, not only the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to ensure this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.