Flair Airlines Compensation and Reimbursement for Cancelled and Delayed Flights

Whenever flights are delayed or cancelled, it can be annoying and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. According to EU261/2004, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance.

Passenger Rights Under EU 261/2004

EU Regulation 261 is the law that deals with air passengers’ rights. In particular, this law covers different situations, including rebooking, delays, flight cancellations, etc., and obligates airlines to handle individual cases with fairness and care. If the situation occurs due to the airline’s fault, any passenger who underwent certain inconveniences is entitled to receive compensation. Moreover, passengers may be entitled to certain benefits, which we will discuss further in the article.

Right to Compensation

The EU 261 encompasses rules regarding the process of compensation, including assistance to people who suffered from air travel disruptions. Specifically, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, based on your specific case.

Compensation for Flair Airlines Flight Cancellation

First and foremost, passengers should be aware that the airline is required to notify them about the cancellation of their flight. In case the airline notifies you less than fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261 regulation, must pay you compensation of 250 – 600 euros.

At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger could be entitled to compensation. The table below shows the airline’s obligations according to the length of the delay:

Under 2 hours	2-3 hours	3-4 hours	Over 4 hours	Never arrived	Distance
€125	€250	€250	€250	€250	All flights 1,500 km or less
€200	€200	€400	€400	€400	Internal EU flights over 1,500 km
€200	€200	€400	€400	€400	Non-internal EU flights 1,500 km- 3,500 km
€300	€300	€300	€600	€600	Non-internal EU flights over 3,500 km

Compensation for Flair Airlines Flight Delay

When a flight is delayed for three or more hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or another flight to the final destination.

Furthermore, this is the case when the airline is also required to provide a passenger with beverages, some food, and accommodation. See key information about compensation in the table below:

Less than 3 hours	Between 3-4 hours	Over 4 hours	Distance
€0	€250	€250	All flights up to 1500 km
€0	€400	€400	All flights between 1500 km and 3500 km
€0	€400	€400	All intra-EU flights over 3500 km
€0	€300	€600	All non-EU flights over 3500 km

Right to Care

Right to Care pertains to a specific aspect of European Union Regulation 261/2004, which establishes standard rules on assistance and compensation to passengers in the event of flight cancellations, long delays, or denied boarding.

The “Right to Care” under EU 261 obliges airlines to provide certain assistance and services to passengers affected by significant delays or cancellations. These include:

• Snacks and drinks appropriate to the waiting time
• Hotel accommodation if an overnight stay becomes necessary
• Transport between the airport and the place of accommodation
• Emails or faxes and two free phone calls

Upgrading and Downgrading

In situations where a passenger gets an alternative flight, it is important to understand upgrading and downgrading the flight’s class.

In cases, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you won’t have to pay extra for this upgrade.

Regarding downgrading in class (if you had a Business class ticket, but were downgraded to Economy), you are entitled to obtain reimbursement. In this case, you should be aware that the amount of compensation is determined by the distance of a flight:

• 30% of the flight tickets cost for a 1,500 km distance or less;
• 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
• 75% of the ticket price for flights with a 3,500+ km distance.

Keep in mind that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.

When Are You Not Entitled to Compensation?

Unfortunately, there are situations, when passengers won’t get compensation for cancelled or delayed flights. Particularly, we talk about extraordinary circumstances that are not within the airline’s control. A few examples are as follows:

• Bad weather conditions and natural disasters;
• Political circumstances (related security risks, terrorist attacks);
• A collision of the aircraft and foreign objects (birds, for instance);
• Unruly or very ill passengers;
• Strikes (that are not caused by the airline’s crew).

In addition, if the airline might have been able to do something to prevent issues regarding the flight and failed to handle the situation, you might be entitled to compensation.

Which Flights are Covered by EU 261/2004?

EU Regulation 261 applies to all flights departing from EU airports. It also covers flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Flair Airlines is not a European airline. Consequently, they aren’t required to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.

Itinerary	Covered by EU 261
Flights departing from the EU airports	✔️ Yes
Flights arriving at the EU airports	❌ No

How to Claim Flair Airlines Compensation

Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight delay or cancellation should be aware of the process to seek compensation. To apply for compensation, follow these steps:

1. Fill in our form. You’ll need to provide details such as your flight number, date, and what went wrong.
2. Let our experts help you. Once you submit the form, our team will take over. We are well-versed in the EU laws comprehensively and will do our best to secure your compensation. You only incur a fee if we win your case.

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