Whenever flights are cancelled or delayed, it can be annoying and inconvenient for passengers. However, the European Union has a regulation 261 that helps protect passengers in such situations. Under EU 261, if your flight is cancelled or delayed, the airline has to provide you with compensation and assistance. This article will focus on Porter Airlines flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the law that deals with the rights of air passengers. More precisely, this law covers different situations, including rebooking, delays, flight cancellations, etc., and requires airlines to resolve individual cases with care and fairness. If the incident happens due to the airline’s fault, any traveler who experienced certain inconveniences has a right to get compensation. Moreover, passengers may be entitled to certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 contains regulations regarding the compensation process, including aid to people affected by issues with flights. Specifically, the amount of compensation you can potentially get is up to 600 euros per person. This sum ranges, according to your circumstances.
Porter Airlines Flight Cancellation Compensation
First and foremost, travelers should be aware that the airline is required to notify them about the cancellation of their flight. If the airline informs you less than fourteen days before the date of your flight and does not provide any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger might be eligible for compensation. The table below shows the airline’s obligations depending on the length of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Porter Airlines Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for 3+ hours, the airline is obligated to pay compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or an alternative flight to the final destination.
Furthermore, this is the case when the airline must also provide a passenger with refreshments, meals, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which sets out regulations on assistance and compensation to passengers in cases of flight cancellations, long delays, or denied boarding.
The “Right to Care” under EU261/2004 obliges airlines to provide certain assistance and services to passengers facing significant delays or cancellations. These include:
- Food and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the place of accommodation
- Two free phone calls, emails, or faxes
Upgrading and Downgrading
When a passenger gets an alternative flight, it is good to know about upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you won’t have to pay additional fees for this upgrade.
Regarding downgrading in class (if you had a Business class flight, but were downgraded to Economy), you have a right to obtain reimbursement. In this case, you should be aware that the amount of compensation fully depends on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Be aware that these rights apply to all flights within the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are situations, when passengers won’t get compensation for cancelled or delayed flights. Specifically, we talk about extraordinary circumstances that are beyond the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
Furthermore, if the airline potentially could have done something to avoid issues regarding the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU 261 applies to all flights departing from airports in the EU. This regulation also extends to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Porter Airlines is not a European airline. Consequently, they are not obliged to pay compensation if their flights operate outside of the European Union. This is true even for their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Porter Airlines Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Those who are unlucky enough to face a flight cancellation or delay should know exactly how to seek compensation. To apply for compensation, follow these steps:
- Complete this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws thoroughly and will strive to secure your compensation. You only pay us if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202609:15 | Porter Airlines 7117 | (CDG) (YQB) | Delayed | Claim Refund |
07.01.202606:40 | Porter 2232 | (YHZ) (YOW) | Delayed | Claim Refund |
06.01.202623:30 | Porter 179 | (YYZ) (YOW) | Delayed | Claim Refund |
06.01.202620:55 | Porter 2287 | (YHZ) (YYT) | Delayed | Claim Refund |
06.01.202618:00 | Porter 389 | (YUL) (YYC) | Delayed | Claim Refund |
06.01.202617:15 | Porter 2136 | (EWR) (YTZ) | Delayed | Claim Refund |
06.01.202615:35 | Porter 125 | (YYZ) (YUL) | Delayed | Claim Refund |
06.01.202615:00 | Porter 2137 | (YTZ) (EWR) | Delayed | Claim Refund |
06.01.202614:35 | Porter 485 | (YHM) (YYC) | Delayed | Claim Refund |
06.01.202613:05 | Porter 359 | (YYZ) (YYC) | Delayed | Claim Refund |
06.01.202610:00 | Porter 663 | (YYZ) (LAX) | Delayed | Claim Refund |
06.01.202608:30 | Porter 2280 | (YHZ) (YTZ) | Delayed | Claim Refund |
06.01.202607:55 | Porter 2231 | (YOW) (YHZ) | Delayed | Claim Refund |
06.01.202607:00 | Porter 471 | (YHM) (YHZ) | Delayed | Claim Refund |
05.01.202618:34 | Porter Airlines 6035 | (LGA) (TUL) | Delayed | Claim Refund |
05.01.202613:00 | Porter 9902 | (YYZ) (BNA) | Delayed | Claim Refund |
05.01.202610:50 | Porter 633 | (YYZ) (PSP) | Delayed | Claim Refund |
05.01.202609:40 | Porter 543 | (YYZ) (MIA) | Delayed | Claim Refund |
05.01.202609:20 | Porter 2387 | (YTZ) (MDW) | Delayed | Claim Refund |
04.01.202616:20 | Porter 589 | (YOW) (MCO) | Delayed | Claim Refund |
04.01.202614:00 | Porter 2473 | (YTZ) (YUL) | Delayed | Claim Refund |
04.01.202613:45 | Porter 423 | (YYZ) (YWG) | Delayed | Claim Refund |
04.01.202613:45 | Porter 2258 | (YYG) (YOW) | Delayed | Claim Refund |
04.01.202613:40 | Porter 2370 | (YQM) (YOW) | Delayed | Claim Refund |
04.01.202613:15 | Porter 2283 | (YHZ) (YYT) | Delayed | Claim Refund |
04.01.202613:05 | Porter 307 | (YYZ) (YVR) | Delayed | Claim Refund |
04.01.202613:00 | Porter 560 | (MCO) (YHZ) | Delayed | Claim Refund |
04.01.202612:30 | Porter 768 | (CUN) (YOW) | Delayed | Claim Refund |
04.01.202612:10 | Porter Airlines Canada 428 | (YWG) (YYZ) | Cancelled | Claim Refund |
04.01.202612:10 | Porter 235 | (YYZ) (YYT) | Delayed | Claim Refund |
04.01.202611:50 | Porter 2352 | (YQT) (YOW) | Delayed | Claim Refund |
04.01.202611:45 | Porter 2471 | (YTZ) (YUL) | Delayed | Claim Refund |
04.01.202611:45 | Porter Airlines 7845 | (FLL) (YUL) | Delayed | Claim Refund |
04.01.202611:40 | Porter 2128 | (EWR) (YTZ) | Delayed | Claim Refund |
04.01.202611:35 | Porter 2326 | (YHZ) (YUL) | Delayed | Claim Refund |
04.01.202611:35 | Porter 2722 | (IAD) (YTZ) | Delayed | Claim Refund |
04.01.202611:25 | Porter 311 | (YYZ) (YVR) | Delayed | Claim Refund |
04.01.202611:25 | Porter 570 | (RSW) (YUL) | Delayed | Claim Refund |
04.01.202611:25 | Porter 2466 | (YUL) (YTZ) | Delayed | Claim Refund |
04.01.202611:15 | Porter Airlines 6015 | (CLT) (YUL) | Delayed | Claim Refund |
04.01.202611:05 | Porter 2388 | (MDW) (YTZ) | Delayed | Claim Refund |
04.01.202610:55 | Porter 2318 | (EWR) (YOW) | Delayed | Claim Refund |
04.01.202610:50 | Porter Airlines 7111 | (CDG) (YUL) | Delayed | Claim Refund |
04.01.202610:30 | Porter 2632 | (YQT) (YTZ) | Delayed | Claim Refund |
04.01.202610:30 | Porter 2217 | (YTZ) (YOW) | Delayed | Claim Refund |
04.01.202610:20 | Porter 2940 | (BOS) (YTZ) | Delayed | Claim Refund |
04.01.202610:15 | Porter 2464 | (YUL) (YTZ) | Delayed | Claim Refund |
04.01.202610:15 | Porter 118 | (YUL) (YYZ) | Cancelled | Claim Refund |
04.01.202610:10 | Porter Airlines 7253 | (AGP) (YUL) | Delayed | Claim Refund |
04.01.202610:00 | Porter Airlines 7573 | (LYS) (YUL) | Delayed | Claim Refund |
04.01.202610:00 | Porter 441 | (YYZ) (YYJ) | Delayed | Claim Refund |
04.01.202610:00 | Porter 2124 | (EWR) (YTZ) | Delayed | Claim Refund |
04.01.202609:50 | Porter 2325 | (YUL) (YHZ) | Delayed | Claim Refund |
04.01.202609:50 | Porter Airlines 7251 | (CDG) (YUL) | Delayed | Claim Refund |
04.01.202609:45 | Porter 2293 | (YTZ) (YQM) | Delayed | Claim Refund |
04.01.202609:30 | Porter 2463 | (YTZ) (YUL) | Cancelled | Claim Refund |
04.01.202609:30 | Porter 2463 | (YTZ) (YUL) | Cancelled | Claim Refund |
04.01.202609:20 | Porter 2387 | (YTZ) (MDW) | Delayed | Claim Refund |
04.01.202609:15 | Porter 2283 | (YTZ) (YHZ) | Delayed | Claim Refund |
04.01.202609:15 | Porter 291 | (YOW) (YWG) | Cancelled | Claim Refund |
04.01.202609:15 | Porter 357 | (YYZ) (YYC) | Delayed | Claim Refund |
04.01.202609:10 | Porter 305 | (YYZ) (YVR) | Delayed | Claim Refund |
04.01.202608:55 | Porter Airlines Canada 2458 | (YUL) (YTZ) | Cancelled | Claim Refund |
04.01.202608:55 | Porter Airlines Canada 2458 | (YUL) (YTZ) | Cancelled | Claim Refund |
04.01.202608:55 | Porter 2122 | (EWR) (YTZ) | Delayed | Claim Refund |
04.01.202608:50 | Porter 2721 | (YTZ) (IAD) | Delayed | Claim Refund |
04.01.202608:40 | Porter 447 | (YOW) (YYJ) | Delayed | Claim Refund |
04.01.202608:40 | Porter 2206 | (YOW) (YTZ) | Delayed | Claim Refund |
04.01.202608:40 | Porter 2351 | (YOW) (YQT) | Delayed | Claim Refund |
04.01.202608:30 | Porter 2280 | (YHZ) (YTZ) | Delayed | Claim Refund |
04.01.202608:25 | Porter 2324 | (YHZ) (YUL) | Delayed | Claim Refund |
04.01.202608:15 | Porter 481 | (YHM) (YVR) | Delayed | Claim Refund |
04.01.202608:00 | Porter 2939 | (YTZ) (BOS) | Delayed | Claim Refund |
04.01.202608:00 | Porter 1122 | (EWR) (YTZ) | Delayed | Claim Refund |
04.01.202607:55 | Porter 2231 | (YOW) (YHZ) | Delayed | Claim Refund |
04.01.202607:55 | Porter 111 | (YYZ) (YUL) | Delayed | Claim Refund |
04.01.202607:35 | Porter 2631 | (YTZ) (YQT) | Delayed | Claim Refund |
04.01.202607:00 | Porter 767 | (YOW) (CUN) | Delayed | Claim Refund |
04.01.202606:45 | Porter 102 | (YUL) (YYZ) | Delayed | Claim Refund |
04.01.202606:45 | Porter 2452 | (YUL) (YTZ) | Delayed | Claim Refund |
04.01.202606:45 | Porter 2452 | (YUL) (YTZ) | Delayed | Claim Refund |
04.01.202606:40 | Porter 2232 | (YHZ) (YOW) | Delayed | Claim Refund |
04.01.202606:35 | Porter 2372 | (YQM) (YOW) | Delayed | Claim Refund |
04.01.202606:20 | Porter 2682 | (YAM) (YTZ) | Delayed | Claim Refund |
03.01.202623:05 | Porter 374 | (YVR) (YUL) | Delayed | Claim Refund |
03.01.202621:50 | Porter 427 | (YYZ) (YWG) | Delayed | Claim Refund |
03.01.202620:55 | Porter 365 | (YYZ) (YYC) | Delayed | Claim Refund |
03.01.202620:20 | Porter 275 | (YOW) (YYC) | Delayed | Claim Refund |
03.01.202619:25 | Porter 289 | (YOW) (YEG) | Delayed | Claim Refund |
03.01.202618:55 | Porter 277 | (YOW) (YYC) | Delayed | Claim Refund |
03.01.202618:40 | Porter 2375 | (YOW) (YFC) | Delayed | Claim Refund |
03.01.202618:00 | Porter 389 | (YUL) (YYC) | Delayed | Claim Refund |
03.01.202613:15 | Porter 405 | (YYZ) (YEG) | Delayed | Claim Refund |
02.01.202621:30 | Porter 2487 | (YTZ) (YUL) | Delayed | Claim Refund |
02.01.202621:30 | Porter 2275 | (YTZ) (YOW) | Delayed | Claim Refund |
02.01.202621:30 | Porter 313 | (YYZ) (YVR) | Delayed | Claim Refund |
02.01.202621:06 | Porter Airlines 6055 | (PHL) (YUL) | Delayed | Claim Refund |
02.01.202620:45 | Porter 133 | (YYZ) (YUL) | Delayed | Claim Refund |
02.01.202620:30 | Porter 2142 | (EWR) (YTZ) | Delayed | Claim Refund |
02.01.202619:40 | Porter 2145 | (YTZ) (EWR) | Delayed | Claim Refund |
