Whenever flights get cancelled or delayed, it can be frustrating and inconvenient for passengers. However, the EU has a regulation 261/2004 that helps protect passengers in such situations. Under EU261, if your flight is delayed or cancelled, the airline has to provide you with compensation and assistance. This article will focus on Air Transat flight compensation, explaining when you may be entitled to it and how to claim it.
Passenger Rights Under EU 261/2004
EU Regulation 261 is the regulation that covers the rights of air passengers. More precisely, this regulation covers different situations, including rebooking, delays, flight cancellations, etc., and obligates airlines to resolve individual cases with care and fairness. If the incident happens as a result of the airline’s fault, any passenger who underwent certain inconveniences has a right to obtain compensation. Moreover, travelers may be eligible for certain benefits, which we will discuss further in the article.
Right to Compensation
European Union Regulation 261 includes regulations concerning the compensation process, including assistance to travelers affected by flight problems. In particular, the amount of compensation you can potentially get is up to 600 euros per passenger. This sum ranges, depending on your circumstances.
Air Transat Flight Cancellation Compensation
First and foremost, passengers should be aware that the airline is required to notify them about the flight cancellation. If the airline informs you less than fourteen days before the date of your flight and does not offer any alternative flight, the airline, according to the EU 261/2004, is obligated to compensate you compensation of 250 – 600 euros.
At the same time, if a passenger is provided with an alternative flight but arrives at his destination later than the original flight was supposed to, the passenger could be eligible for compensation. The table below shows the airline’s obligations according to the duration of the delay:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Air Transat Flight Delay Compensation
The amount of compensation you may receive depends on the delay time, with longer delays generally resulting in higher compensation amounts. When a flight is delayed for three or more hours, the airline is required to pay compensation. If the flight is delayed for five or more hours, the passenger can expect a ticket refund or another flight to the final destination.
Furthermore, this is the case when the airline is also required to provide a passenger with food, drinks, and accommodation. See essential details on compensation in the table below:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
When submitting a compensation claim for a delayed flight, providing accurate flight details is essential to support your case.
Right to Care
Right to Care refers to a specific aspect of European Union Regulation 261/2004, which establishes common rules on assistance and compensation for travelers in the event of denied boarding, flight cancellations, or long delays.
The “Right to Care” under EU261 requires airlines to provide certain assistance and services to passengers experiencing significant delays or cancellations. These include:
- Meals and drinks appropriate to the waiting time
- Hotel accommodation if an overnight stay becomes necessary
- Transport between the airport and the hotel
- Emails or faxes and two free phone calls
Upgrading and Downgrading
When a passenger receives an alternative flight, it is important to understand upgrading and downgrading the flight’s class.
In situations, when the airline provides you with an upgraded class (for instance, you had Economy but were upgraded to Business class), you will not be charged extra for this service.
Regarding downgrading in class (in case you booked a Business class ticket, but were downgraded to Economy), you are entitled to receive reimbursement. In this case, it is worth mentioning that the amount of compensation is entirely based on the distance of a flight:
- 30% of the flight tickets cost for a 1,500 km distance or less;
- 50% of the flight tickets cost (specifically, for intra-EU flights that are over 1,500 km and all other flights with a 1,500 km and 3,500 km distance;
- 75% of the ticket price for flights with a 3,500+ km distance.
Consider that these rights cover any flights inside the European Union, as well as flights departing from or arriving in the European Union by airlines based in the EU.
When Are You Not Entitled to Compensation?
Unfortunately, there are cases, when passengers won’t get compensation for delayed or cancelled flights. Specifically, we refer to extraordinary circumstances that are beyond the airline’s control. A few examples are as follows:
- Bad weather conditions and natural disasters;
- Political circumstances (related security risks, terrorist attacks);
- A collision of the aircraft and foreign objects (birds, for instance);
- Unruly or very ill passengers;
- Strikes (that are not caused by the airline’s crew).
In addition, if the airline might have been able to do something to avoid problems with the flight and failed to handle the situation, you can claim compensation.
Which Flights are Covered by EU 261/2004?
EU Regulation 261 applies to all flights departing from airports in the EU. It also applies to flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
However, Air Transat isn’t a European airline. Consequently, they don’t have to pay compensation if their flights operate outside of the European Union. This applies even to their flights to the European Union if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from the EU airports | ✔️ Yes |
| Flights arriving at the EU airports | ❌ No |
How to Claim Air Transat Compensation
Flight delay or cancellation can be a frustrating experience that can not only upset you but also ruin all your travel plans. Passengers who unfortunately encounter a flight cancellation or delay should know exactly how to seek compensation. To apply for compensation, follow these steps:
- Complete our form. You’ll need to provide details such as your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will manage the process. We understand the EU laws comprehensively and will strive to secure your compensation. You are only charged if we win your case.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Flight number | Route | Status | Compensation |
|---|---|---|---|---|
07.01.202609:15 | Air Transat 117 | (CDG) (YQB) | Delayed | Claim Refund |
07.01.202606:40 | Air Transat 7223 | (YHZ) (YOW) | Delayed | Claim Refund |
06.01.202623:50 | Air Transat 867 | (POP) (YOW) | Delayed | Claim Refund |
06.01.202623:30 | Air Transat 8811 | (YYZ) (YOW) | Delayed | Claim Refund |
06.01.202623:30 | Air Transat 649 | (VRA) (YQB) | Delayed | Claim Refund |
06.01.202623:30 | Air Transat 7868 | (YYZ) (YOW) | Delayed | Claim Refund |
06.01.202623:20 | Air Transat 613 | (PUJ) (YQB) | Delayed | Claim Refund |
06.01.202620:55 | Air Transat 7150 | (YHZ) (YYT) | Delayed | Claim Refund |
06.01.202618:00 | Air Transat 7772 | (YUL) (YYC) | Delayed | Claim Refund |
06.01.202617:20 | Air Transat 8815 | (YYZ) (YWG) | Delayed | Claim Refund |
06.01.202617:15 | Air Transat 7222 | (EWR) (YTZ) | Delayed | Claim Refund |
06.01.202617:10 | Air Transat 986 | (YYZ) (PUJ) | Delayed | Claim Refund |
06.01.202615:35 | Air Transat 7807 | (YYZ) (YUL) | Delayed | Claim Refund |
06.01.202615:00 | Air Transat 7363 | (YTZ) (EWR) | Delayed | Claim Refund |
06.01.202614:35 | Air Transat 7169 | (YHM) (YYC) | Delayed | Claim Refund |
06.01.202613:05 | Air Transat 7339 | (YYZ) (YYC) | Delayed | Claim Refund |
06.01.202610:00 | Air Transat 7662 | (YYZ) (LAX) | Delayed | Claim Refund |
06.01.202608:30 | Air Transat 7417 | (YHZ) (YTZ) | Delayed | Claim Refund |
06.01.202607:55 | Air Transat 7226 | (YOW) (YHZ) | Delayed | Claim Refund |
06.01.202607:00 | Air Transat 7065 | (YHM) (YHZ) | Delayed | Claim Refund |
06.01.202606:55 | Air Transat 642 | (YHZ) (FLL) | Delayed | Claim Refund |
05.01.202610:50 | Air Transat 7791 | (YYZ) (PSP) | Delayed | Claim Refund |
05.01.202609:40 | Air Transat 7480 | (YYZ) (MIA) | Delayed | Claim Refund |
05.01.202609:20 | Air Transat 7060 | (YTZ) (MDW) | Delayed | Claim Refund |
04.01.202616:20 | Air Transat 7104 | (YOW) (MCO) | Delayed | Claim Refund |
04.01.202614:35 | Air Transat 641 | (SJU) (YUL) | Delayed | Claim Refund |
04.01.202614:00 | Air Transat 7723 | (YTZ) (YUL) | Delayed | Claim Refund |
04.01.202613:45 | Air Transat 7036 | (YYG) (YOW) | Delayed | Claim Refund |
04.01.202613:45 | Air Transat 7872 | (YYZ) (YWG) | Delayed | Claim Refund |
04.01.202613:40 | Air Transat 7050 | (YQM) (YOW) | Delayed | Claim Refund |
04.01.202613:15 | Air Transat 891 | (POP) (YUL) | Delayed | Claim Refund |
04.01.202613:15 | Air Transat 7416 | (YHZ) (YYT) | Delayed | Claim Refund |
04.01.202613:00 | Air Transat 7252 | (MCO) (YHZ) | Delayed | Claim Refund |
04.01.202612:40 | Air Transat 871 | (PUJ) (YXU) | Delayed | Claim Refund |
04.01.202612:10 | Air Transat 7439 | (YWG) (YYZ) | Cancelled | Claim Refund |
04.01.202612:10 | Air Transat 7884 | (YYZ) (YYT) | Delayed | Claim Refund |
04.01.202611:50 | Air Transat 7394 | (YQT) (YOW) | Delayed | Claim Refund |
04.01.202611:45 | Air Transat 7463 | (YTZ) (YUL) | Delayed | Claim Refund |
04.01.202611:45 | Air Transat 845 | (FLL) (YUL) | Delayed | Claim Refund |
04.01.202611:40 | Air Transat 7362 | (EWR) (YTZ) | Delayed | Claim Refund |
04.01.202611:35 | Air Transat 7221 | (IAD) (YTZ) | Delayed | Claim Refund |
04.01.202611:35 | Air Transat 7826 | (YHZ) (YUL) | Delayed | Claim Refund |
04.01.202611:25 | Air Transat 7320 | (YUL) (YTZ) | Delayed | Claim Refund |
04.01.202611:25 | Air Transat 7911 | (YYZ) (YVR) | Delayed | Claim Refund |
04.01.202611:25 | Air Transat 7780 | (RSW) (YUL) | Delayed | Claim Refund |
04.01.202611:05 | Air Transat 7058 | (MDW) (YTZ) | Delayed | Claim Refund |
04.01.202610:55 | Air Transat 7322 | (EWR) (YOW) | Delayed | Claim Refund |
04.01.202610:50 | Air Transat 111 | (CDG) (YUL) | Delayed | Claim Refund |
04.01.202610:30 | Air Transat 7468 | (YTZ) (YOW) | Delayed | Claim Refund |
04.01.202610:30 | Air Transat 7193 | (YQT) (YTZ) | Delayed | Claim Refund |
04.01.202610:20 | Air Transat 7018 | (BOS) (YTZ) | Delayed | Claim Refund |
04.01.202610:15 | Air Transat 7882 | (YUL) (YYZ) | Cancelled | Claim Refund |
04.01.202610:15 | Air Transat 7364 | (YUL) (YTZ) | Delayed | Claim Refund |
04.01.202610:10 | Air Transat 253 | (AGP) (YUL) | Delayed | Claim Refund |
04.01.202610:00 | Air Transat 7894 | (YYZ) (YYJ) | Delayed | Claim Refund |
04.01.202610:00 | Air Transat 573 | (LYS) (YUL) | Delayed | Claim Refund |
04.01.202610:00 | Air Transat 7124 | (EWR) (YTZ) | Delayed | Claim Refund |
04.01.202609:50 | Air Transat 251 | (CDG) (YUL) | Delayed | Claim Refund |
04.01.202609:50 | Air Transat 7325 | (YUL) (YHZ) | Delayed | Claim Refund |
04.01.202609:45 | Air Transat 7079 | (YTZ) (YQM) | Delayed | Claim Refund |
04.01.202609:40 | Air Transat 8814 | (YYZ) (YWG) | Delayed | Claim Refund |
04.01.202609:30 | Air Transat 7713 | (YTZ) (YUL) | Cancelled | Claim Refund |
04.01.202609:30 | Air Transat 7713 | (YTZ) (YUL) | Cancelled | Claim Refund |
04.01.202609:20 | Air Transat 7060 | (YTZ) (MDW) | Delayed | Claim Refund |
04.01.202609:15 | Air Transat 7416 | (YTZ) (YHZ) | Delayed | Claim Refund |
04.01.202609:15 | Air Transat 7926 | (YYZ) (YYC) | Delayed | Claim Refund |
04.01.202609:15 | Air Transat 7088 | (YOW) (YWG) | Cancelled | Claim Refund |
04.01.202609:10 | Air Transat 7904 | (YYZ) (YVR) | Delayed | Claim Refund |
04.01.202608:55 | Air Transat 7444 | (YUL) (YTZ) | Cancelled | Claim Refund |
04.01.202608:55 | Air Transat 7359 | (EWR) (YTZ) | Delayed | Claim Refund |
04.01.202608:55 | Air Transat 7444 | (YUL) (YTZ) | Cancelled | Claim Refund |
04.01.202608:50 | Air Transat 7465 | (YTZ) (IAD) | Delayed | Claim Refund |
04.01.202608:40 | Air Transat 7137 | (YOW) (YYJ) | Delayed | Claim Refund |
04.01.202608:40 | Air Transat 7393 | (YOW) (YQT) | Delayed | Claim Refund |
04.01.202608:40 | Air Transat 7367 | (YOW) (YTZ) | Delayed | Claim Refund |
04.01.202608:30 | Air Transat 397 | (RAK) (YUL) | Delayed | Claim Refund |
04.01.202608:30 | Air Transat 7417 | (YHZ) (YTZ) | Delayed | Claim Refund |
04.01.202608:25 | Air Transat 7387 | (YHZ) (YUL) | Delayed | Claim Refund |
04.01.202608:15 | Air Transat 7067 | (YHM) (YVR) | Delayed | Claim Refund |
04.01.202608:00 | Air Transat 7350 | (YTZ) (BOS) | Delayed | Claim Refund |
04.01.202607:55 | Air Transat 7811 | (YYZ) (YUL) | Delayed | Claim Refund |
04.01.202607:55 | Air Transat 7226 | (YOW) (YHZ) | Delayed | Claim Refund |
04.01.202607:35 | Air Transat 7187 | (YTZ) (YQT) | Delayed | Claim Refund |
04.01.202607:10 | Air Transat 356 | (YUL) (HOG) | Delayed | Claim Refund |
04.01.202606:45 | Air Transat 890 | (YUL) (POP) | Delayed | Claim Refund |
04.01.202606:45 | Air Transat 7316 | (YUL) (YTZ) | Delayed | Claim Refund |
04.01.202606:45 | Air Transat 7802 | (YUL) (YYZ) | Delayed | Claim Refund |
04.01.202606:45 | Air Transat 7316 | (YUL) (YTZ) | Delayed | Claim Refund |
04.01.202606:40 | Air Transat 7223 | (YHZ) (YOW) | Delayed | Claim Refund |
04.01.202606:35 | Air Transat 7147 | (YQM) (YOW) | Delayed | Claim Refund |
04.01.202606:20 | Air Transat 7175 | (YAM) (YTZ) | Delayed | Claim Refund |
04.01.202601:15 | Air Transat 337 | (GDL) (YUL) | Delayed | Claim Refund |
03.01.202623:05 | Air Transat 7783 | (YVR) (YUL) | Delayed | Claim Refund |
03.01.202622:50 | Air Transat 8816 | (YYZ) (YWG) | Delayed | Claim Refund |
03.01.202622:45 | Air Transat 8817 | (YYZ) (YXE) | Delayed | Claim Refund |
03.01.202621:50 | Air Transat 7876 | (YYZ) (YWG) | Delayed | Claim Refund |
03.01.202620:55 | Air Transat 7934 | (YYZ) (YYC) | Delayed | Claim Refund |
03.01.202620:20 | Air Transat 7123 | (YOW) (YYC) | Delayed | Claim Refund |
03.01.202619:25 | Air Transat 7232 | (YOW) (YEG) | Delayed | Claim Refund |
03.01.202619:05 | Air Transat 112 | (YYZ) (SJO) | Delayed | Claim Refund |
