Eurowings Flight Delay and Cancellation Compensation

Yurii Semikopenko
07.08.2024

Dealing with flight issues can be really frustrating. However, the good news is that the European Union has regulations to help travelers when things go wrong. If you’re taking a plane in the EU, it’s a good idea to understand these regulations. They can come in handy if your flight goes off course.

Being aware of your options can make dealing with travel problems less stressful. While it won’t make your flight go any faster, it can reduce your anxiety when things go wrong.

Passenger Rights under EU Regulation 261/2004

If your flight has problems in the EU, you’ll get help. EU laws make sure airlines assist their passengers when things go wrong.

When flights are delayed or cancelled, airlines must provide you:

  • Refreshments and snacks
  • Accommodation if you’re stranded overnight
  • Transportation to and from the hotel
  • Two free phone calls, emails, or faxes

If you’re experiencing a significant delay or your flight is cancelled, you might also receive:

  • A refund
  • A different flight option
  • Compensation to make up for the trouble

Remember to inquire with airline workers about these things if your plans change. They have to tell you about your rights when there’s a significant delay or cancellation.

Eurowings Flight Delay Compensation

Delays with flights from Eurowings can be really annoying. However there’s a silver lining: if you’re delayed for more than three hours because of the airline’s fault, you might be able to get some compensation.

Regulations in the UK and EU are on your side. You could receive up to €600 per person. What is important is when you arrive, not when you depart. So pay attention to your arrival time if you want to seek compensation.

The amount you receive depends on the length of your journey. A brief trip won’t yield as much as a longer flight, even if they’re both delayed the same amount of time.

Want to know exactly how much you could get? Check out the table below to see how much money you might get:

Less than 3 hoursBetween 3-4 hoursFour hours +Distance
0€250€250All flights up to 1500 km
0€400€400All flights between 1500 km and 3500 km
0€400€400All intra-EU flights over 3500 km
0€300€600All non-EU flights over 3500 km

Eurowings Flight Cancellation Compensation

The EU has laws to protect you if your flight is cancelled. Here’s what you should know:

If your flight gets cancelled less than two weeks before your planned travel date, you may be entitled to compensation up to €600. However, there’s a condition – the airline can avoid paying if they can get you on another flight that aligns closely with your original schedule.

The carrier can bypass compensation if they provide an alternative flight that meets the following conditions:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

If you accept a different flight from the airline, you’re still eligible for compensation. What matters most is when you reach your final destination.

Your potential compensation is determined by two things:

  1. How far you’re flying
  2. The time difference between the scheduled and actual arrival

Therefore, even if the new flight doesn’t get there on time, you might still get some compensation.

Look at the following table to see more details:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even if you arrive shortly after the scheduled time, you might not be entitled to compensation.

How to Claim Compensation from Eurowings

It’s crucial to understand how to request the compensation you deserve under EU Regulation 261/2004. Here’s how to do it:

  • Complete this form. You’ll need to provide details such as your flight number, date, and the problem you faced.
  • Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will strive to get you your compensation. You only incur a fee if we win your case.

Don’t forget that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed because of operational issues or technical issues, if it was not caused by extraordinary circumstances like inclement weather or air traffic control decisions, you qualify for compensation.

Which Eurowings Flights are Covered by EU261?

The European Union’s laws for protecting air passengers are comprehensive in scope. They cover every flight leaving a European Union member state airport and any flight coming into an airport within an EU country if the flight is operated by an EU airline.

ItineraryCovered by EU 261
Flights departing EU airports✅ Covered
Flights arriving at EU airports✅ Covered

These laws also include airlines from Iceland, Norway, and Switzerland. This means if you’re flying with any airline to, within, or from Europe, you most likely have these rights. It’s important to be aware of these regulations – they exist to assist you if something goes wrong with your flight. They ensure you’re not abandoned when your trip arrangements don’t work out.

When You Are Not Entitled to Compensation

Eurowings isn’t necessarily at fault when flights are delayed or cancelled. At times, things happen that the airline is powerless against, like extreme weather or unexpected problems.

For instance, if there’s unexpected severe weather, an emergency at the airport, or an air traffic control strike, Eurowings is not liable. These are called “extraordinary circumstances” that the airline has no control over.

When these things happen, you likely won’t get any compensation. The airline isn’t viewed as doing anything wrong when these unexpected issues occur.

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