Dealing with flight problems can be really frustrating. However, the bright side is that the European Union has regulations to help travelers when things get messed up. If you’re flying in the EU, it’s a good idea to understand these regulations. They can help you out if your flight goes off course.
Knowing what you’re entitled to can make dealing with travel problems a lot simpler. While it won’t get you to your destination quicker, it can help you feel less stressed when things don’t go as planned.
Passenger Rights under EU Regulation 261/2004
EU air passengers are protected if their flight experiences difficulties. EU laws make sure airlines look after their passengers when things go wrong.
When flights are delayed or cancelled, airlines must provide you:
- Meals and beverages
- Accommodation if you’re stranded overnight
- Transportation to and from the hotel
- Two free phone calls, emails, or faxes
If you’re delayed for a long time or your flight is cancelled, you might also receive:
- A refund
- A different flight option
- Compensation to make up for the inconvenience
Remember to inquire with airline staff about these things if your plans change. They must tell you about your rights when there’s a significant delay or cancellation.
Eurowings Flight Delay Compensation
Delays with flights from Eurowings can be very frustrating. However there’s a bright side: if you’re stuck waiting for more than three hours owing to the airline’s fault, you might be able to get some compensation.
Laws in the UK and EU are on your side. You could be eligible for up to €600 per person. What matters is when you land, not when you depart. So monitor your arrival time if you want to seek flight delay compensation.
How much you get depends on the length of your journey. A short flight won’t get you as much money as a long one, even if they’re both delayed the same amount of time.
Want to know exactly how much you could get? Check out the table below to see the potential reimbursement amounts:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Eurowings Flight Cancellation Compensation
The European Union has laws to help you in case of flight cancellation. Here’s what you need to know:
If your flight is cancelled less than two weeks before your planned travel date, you might get compensation up to €600. However, there’s a condition – the airline can avoid paying if they can get you on another flight that aligns closely with your original schedule.
The airline may not need to compensate you if they arrange a replacement flight that meets the following conditions:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
If you agree to take a different flight from the airline, you can still receive compensation. The most important thing is your arrival time at your destination.
Your potential compensation is determined by two things:
- How far you’re flying
- The time difference between the scheduled and actual arrival
So, even if you arrive later than planned, you might still get some compensation.
Check out the table below to understand better:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
The airline may not need to compensate you if they can provide a transfer to your destination, close to the original schedule. Even with a slight delay, you might not be entitled to flight cancellation compensation.
How to Claim Compensation from Eurowings
It’s important to be aware of how to claim the compensation you’re entitled to under EU Regulation 261/2004. Here’s the process:
- Complete this form. You’ll need to provide details like your flight number, date, and what went wrong.
- Let our experts help you. Once you submit the form, our team will handle the rest. We understand the EU laws comprehensively and will make every effort to obtain your rightful compensation. You only incur a fee if we win your case.
Don’t forget that you’re entitled as a passenger to claim compensation for a delayed or cancelled flight. No matter whether your flight was delayed because of operational issues or mechanical problems, if it was not caused by extraordinary circumstances like severe weather or air traffic control decisions, you are entitled to compensation.
Which Eurowings Flights are Covered by EU261?
The air passenger protection regulations of the European Union are comprehensive in scope. They apply to every flight leaving an airport within an EU country and any flight coming into a European Union member state airport if the flight is operated by an EU airline.
| Itinerary | Covered by EU 261 |
| Flights departing EU airports | ✅ Covered |
| Flights arriving at EU airports | ✅ Covered |
These laws also apply to airlines from Switzerland, Iceland, and Norway. This means if you’re traveling with any airline within, to, or from Europe, you most likely have these rights. It’s important to understand these regulations – they’re in place to support you if issues arise with your flight. They make sure you’re not left on your own when your trip arrangements fall through.
When You Are Not Entitled to Compensation
Eurowings isn’t necessarily at fault when flights are delayed or cancelled. Occasionally, things happen that the airline is powerless against, like severe weather conditions or unexpected problems.
For example, if there’s a sudden storm, an urgent situation at the airport, or air traffic controllers go on strike, Eurowings cannot be held accountable. These are called “extraordinary circumstances” that the airline has no control over.
When these situations occur, you likely won’t get any compensation. The airline is not considered to be doing anything wrong when these unexpected issues occur.