Passengers of Etihad Airways who have faced a delayed or cancelled flight have a legal right to compensation. According to EU Regulation 261/2004, airlines must compensate passengers if there’s a significant disruption. In this article, we’ll examine your rights and the actions you need to take to receive the compensation you have a right to from the airline.
Etihad Airways Flight Delay or Cancellation Compensation
Before claiming the Etihad Airways compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.
Etihad Airways Compensation for Flight Delay
In line with UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s essential to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you land at your final destination.
Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation depends on various criteria, including the duration of the delay and the distance of your flight:
| Less than 3 hours | Between 3-4 hours | Over 4 hours | Distance |
| €0 | €250 | €250 | All flights up to 1500 km |
| €0 | €400 | €400 | All flights between 1500 km and 3500 km |
| €0 | €400 | €400 | All intra-EU flights over 3500 km |
| €0 | €300 | €600 | All non-EU flights over 3500 km |
Be aware you might not receive compensation for every flight delay. Etihad Airways is not obliged to compensate passengers when extraordinary circumstances outside their control arise. This includes bad weather, airport issues, or air traffic controller strikes. In these cases, you will usually not be given compensation as it is not the airline’s fault.
Etihad Airways Compensation for Flight Cancellation
European Union Regulation 261/2004 states that airlines are required to inform passengers of flight cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. However, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:
| Advance Notice | Re-routing Requirements |
| 14 Days | None |
| 7 – 13 Days | Alternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight |
| Less than 7 Days | Alternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight |
Even when accepting another flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two criteria: the distance of the flight and the duration of the delay, according to the table provided below:
| Under 2 hours | 2-3 hours | 3-4 hours | Over 4 hours | Never arrived | Distance |
| €125 | €250 | €250 | €250 | €250 | All flights 1,500 km or less |
| €200 | €200 | €400 | €400 | €400 | Internal EU flights over 1,500 km |
| €200 | €200 | €400 | €400 | €400 | Non-internal EU flights 1,500 km- 3,500 km |
| €300 | €300 | €300 | €600 | €600 | Non-internal EU flights over 3,500 km |
Etihad Airways doesn’t have to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.
Are Etihad Airways Flights Covered By EU 261/2004?
European Union Regulation 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.
Nevertheless, Etihad Airways isn’t a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.
| Itinerary | Covered by EU 261 |
| Flights departing from EU airports | ✔️ Yes |
| Flights arriving at EU airports | ❌ No |
How to Claim Compensation from Etihad Airways
If your travel plans have been affected by a flight delay or cancellation with Etihad Airways, it’s crucial to know that you might be entitled to compensation under EU regulations. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:
- Complete this form. You’ll need to provide details such as your flight number, date, and the problem you faced.
- Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will do our best to secure your compensation. You are only charged if we win your case.
These steps will assist you in filing your claim quickly and increase your chances of receiving the compensation you’re owed. You might have plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details.
What You Can Get Besides EU Flight Compensation
Etihad Airways goes the additional mile to help passengers during travel disruptions by providing services that complement flight compensation.
Right to Care
When flight disruptions happen, Etihad Airways is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:
- Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
- Communication: Etihad Airways offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
- Accommodation: If the delay extends for the night or requires an additional stay, Etihad Airways provides hotel room accommodation. This also includes transportation between the airport and the hotel.
- Special Assistance: Extra care is given to passengers with reduced mobility or special needs.
To access these services, you can simply approach airline staff at the airport for immediate assistance.
Rebooking and Refunds
When Etihad Airways cancels a flight, passengers can choose to receive a full refund or rebook on another flight. This option is essential for minimizing travel disruptions and helping passengers to manage unforeseen circumstances successfully.
- Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
- Rebooking: if you choose to continue your journey, Etihad Airways shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Etihad Airways shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.
It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Etihad Airways shall help in rebooking your entire journey, not just the cancelled segment.
Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.
Recent Flight Delays and Cancellations
Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.
Did not find your flight in our table? Try our compensation form, and we will check it for you.
| Date | Airline (Flight number) | Route | Status | Your compensation |
|---|---|---|---|---|
19.06.202523:40 | Etihad Airways 5254 | Aktyubinsk (AKX) (NQZ) | delayed | Claim Refund |
19.06.202523:10 | Etihad Airways 5278 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
19.06.202522:25 | Etihad Airways 5287 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
19.06.202522:10 | Etihad Airways 5299 | Uralsk (URA) (NQZ) | delayed | Claim Refund |
19.06.202521:15 | Etihad Airways 888 | Abu Dhabi (AUH) (PKX) | delayed | Claim Refund |
19.06.202520:30 | Etihad Airways 5290 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
19.06.202517:35 | Etihad Airways 8081 | Jakarta (CGK) Solo City (SOC) | delayed | Claim Refund |
19.06.202517:35 | Etihad Airways 4176 | Budapest (BUD) Munich (MUC) | delayed | Claim Refund |
19.06.202517:13 | Etihad Airways 8282 | New York (JFK) Buffalo (BUF) | cancelled | Claim Refund |
19.06.202516:10 | Etihad Airways 4282 | Casablanca (CMN) (DSS) | delayed | Claim Refund |
19.06.202515:45 | Etihad Airways 7223 | Brussels (BRU) Copenhagen (CPH) | delayed | Claim Refund |
19.06.202515:35 | Etihad Airways 4379 | Madrid (MAD) Santo Domingo (SDQ) | delayed | Claim Refund |
19.06.202515:15 | Etihad Airways 2963 | Trieste (TRS) Rome (FCO) | delayed | Claim Refund |
19.06.202514:55 | Etihad Airways 3926 | Bodo (BOO) Oslo (OSL) | delayed | Claim Refund |
19.06.202514:50 | Etihad Airways 594 | Tel Aviv Yafo (TLV) Abu Dhabi (AUH) | cancelled | Claim Refund |
19.06.202514:40 | Etihad Airways 8074 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
19.06.202513:20 | Etihad Airways 2964 | Rome (FCO) Trieste (TRS) | delayed | Claim Refund |
19.06.202513:15 | Etihad Airways 2967 | Rome (FCO) Turin (TRN) | delayed | Claim Refund |
19.06.202513:10 | Etihad Airways 1406 | Abu Dhabi (AUH) Thiruvananthapuram (TRV) | delayed | Claim Refund |
19.06.202513:00 | Etihad Airways 3925 | Bodo (BOO) Oslo (OSL) | delayed | Claim Refund |
19.06.202512:35 | Etihad Airways 7055 | Balikpapan (BPN) Jakarta (CGK) | delayed | Claim Refund |
19.06.202512:29 | Etihad Airways 8407 | Buffalo (BUF) New York (JFK) | cancelled | Claim Refund |
19.06.202512:00 | Etihad Airways 7224 | Brussels (BRU) Malaga (AGP) | delayed | Claim Refund |
19.06.202511:35 | Etihad Airways 2824 | Brussels (BRU) Rome (FCO) | delayed | Claim Refund |
19.06.202511:00 | Etihad Airways 7243 | Brussels (BRU) Nice (NCE) | delayed | Claim Refund |
19.06.202510:55 | Etihad Airways 58 | Brussels (BRU) Abu Dhabi (AUH) | delayed | Claim Refund |
19.06.202510:30 | Etihad Airways 7235 | Brussels (BRU) Porto (OPO) | delayed | Claim Refund |
19.06.202510:05 | Etihad Airways 108 | Malaga (AGP) Abu Dhabi (AUH) | delayed | Claim Refund |
19.06.202509:40 | Etihad Airways 2709 | Lisbon (LIS) Brasilia (BSB) | delayed | Claim Refund |
19.06.202508:35 | Etihad Airways 7102 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
19.06.202507:50 | Etihad Airways 202 | Abu Dhabi (AUH) Mumbai (BOM) | delayed | Claim Refund |
19.06.202507:40 | Etihad Airways 596 | Tel Aviv Yafo (TLV) Abu Dhabi (AUH) | cancelled | Claim Refund |
19.06.202506:30 | Etihad Airways 7212 | Stockholm (ARN) Brussels (BRU) | delayed | Claim Refund |
19.06.202506:00 | Etihad Airways 8319 | Atlanta (ATL) Boston (BOS) | delayed | Claim Refund |
19.06.202505:45 | Etihad Airways 8095 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
19.06.202502:25 | Etihad Airways 4214 | (DSS) Casablanca (CMN) | delayed | Claim Refund |
18.06.202522:55 | Etihad Airways 8281 | New York (JFK) Aguadilla (BQN) | delayed | Claim Refund |
18.06.202522:40 | Etihad Airways 4212 | Casablanca (CMN) (DSS) | delayed | Claim Refund |
18.06.202522:25 | Etihad Airways 5287 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
18.06.202518:29 | Etihad Airways 8315 | Boston (BOS) Seattle (SEA) | delayed | Claim Refund |
18.06.202517:50 | Etihad Airways 8108 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
18.06.202517:35 | Etihad Airways 8081 | Jakarta (CGK) Solo City (SOC) | delayed | Claim Refund |
18.06.202517:10 | Etihad Airways 7615 | Mae Hong Son (HGN) Lampang (LPT) | delayed | Claim Refund |
18.06.202517:10 | Etihad Airways 7615 | Mae Hong Son (HGN) Lampang (LPT) | delayed | Claim Refund |
18.06.202516:59 | Etihad Airways 8272 | New York (JFK) Burbank (BUR) | delayed | Claim Refund |
18.06.202516:59 | Etihad Airways 8275 | New York (JFK) Burbank (BUR) | delayed | Claim Refund |
18.06.202516:30 | Etihad Airways 8412 | New York (JFK) Seattle (SEA) | delayed | Claim Refund |
18.06.202516:10 | Etihad Airways 7829 | Tokyo (KIX) Tokyo (HND) | delayed | Claim Refund |
18.06.202515:45 | Etihad Airways 7668 | Lampang (LPT) Mae Hong Son (HGN) | delayed | Claim Refund |
18.06.202514:40 | Etihad Airways 204 | Abu Dhabi (AUH) Mumbai (BOM) | delayed | Claim Refund |
18.06.202514:40 | Etihad Airways 8074 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
18.06.202514:25 | Etihad Airways 7103 | Jakarta (CGK) Balikpapan (BPN) | delayed | Claim Refund |
18.06.202513:25 | Etihad Airways 5272 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
18.06.202513:10 | Etihad Airways 3929 | Copenhagen (CPH) Aalborg (AAL) | delayed | Claim Refund |
18.06.202513:00 | Etihad Airways 3925 | Bodo (BOO) Oslo (OSL) | delayed | Claim Refund |
18.06.202511:55 | Etihad Airways 5611 | Denpasar (DPS) Kuala Lumpur (KUL) | delayed | Claim Refund |
18.06.202511:40 | Etihad Airways 3404 | Tunis (TUN) Jeddah (JED) | delayed | Claim Refund |
18.06.202511:20 | Etihad Airways 3930 | Copenhagen (CPH) Aalborg (AAL) | delayed | Claim Refund |
18.06.202511:15 | Etihad Airways 2945 | Turin (TRN) Rome (FCO) | delayed | Claim Refund |
18.06.202511:00 | Etihad Airways 7243 | Brussels (BRU) Nice (NCE) | delayed | Claim Refund |
18.06.202510:35 | Etihad Airways 3924 | Bodo (BOO) Oslo (OSL) | delayed | Claim Refund |
18.06.202509:25 | Etihad Airways 8460 | Seoul (ICN) (UBN) | delayed | Claim Refund |
18.06.202509:15 | Etihad Airways 3783 | Frankfurt (FRA) Budapest (BUD) | delayed | Claim Refund |
18.06.202507:50 | Etihad Airways 202 | Abu Dhabi (AUH) Mumbai (BOM) | delayed | Claim Refund |
18.06.202507:45 | Etihad Airways 5274 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
18.06.202507:10 | Etihad Airways 8329 | Nashville (BNA) Boston (BOS) | delayed | Claim Refund |
18.06.202506:45 | Etihad Airways 7208 | Oslo (OSL) Brussels (BRU) | delayed | Claim Refund |
18.06.202505:55 | Etihad Airways 5273 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
18.06.202502:25 | Etihad Airways 57 | Abu Dhabi (AUH) Brussels (BRU) | delayed | Claim Refund |
17.06.202523:35 | Etihad Airways 8305 | Portland (PDX) Boston (BOS) | delayed | Claim Refund |
17.06.202522:40 | Etihad Airways 4212 | Casablanca (CMN) (DSS) | delayed | Claim Refund |
17.06.202522:25 | Etihad Airways 5287 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
17.06.202521:15 | Etihad Airways 888 | Abu Dhabi (AUH) (PKX) | delayed | Claim Refund |
17.06.202518:50 | Etihad Airways 8306 | New York (JFK) West Palm Beach (PBI) | delayed | Claim Refund |
17.06.202518:29 | Etihad Airways 8315 | Boston (BOS) Seattle (SEA) | delayed | Claim Refund |
17.06.202515:35 | Etihad Airways 7271 | Brussels (BRU) Birmingham (BHX) | delayed | Claim Refund |
17.06.202514:40 | Etihad Airways 8074 | Jakarta (CGK) Padang (PDG) | delayed | Claim Refund |
17.06.202514:05 | Etihad Airways 8449 | Seoul (ICN) Tokyo (KIX) | delayed | Claim Refund |
17.06.202514:05 | Etihad Airways 5272 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
17.06.202513:00 | Etihad Airways 3925 | Bodo (BOO) Oslo (OSL) | delayed | Claim Refund |
17.06.202512:00 | Etihad Airways 7224 | Brussels (BRU) Malaga (AGP) | delayed | Claim Refund |
17.06.202510:55 | Etihad Airways 58 | Brussels (BRU) Abu Dhabi (AUH) | delayed | Claim Refund |
17.06.202510:35 | Etihad Airways 3768 | Frankfurt (FRA) Krakow (KRK) | delayed | Claim Refund |
17.06.202510:30 | Etihad Airways 5285 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
17.06.202510:30 | Etihad Airways 7235 | Brussels (BRU) Porto (OPO) | delayed | Claim Refund |
17.06.202510:25 | Etihad Airways 2829 | Rome (FCO) Boston (BOS) | delayed | Claim Refund |
17.06.202510:00 | Etihad Airways 8244 | Tampa (TPA) Boston (BOS) | delayed | Claim Refund |
17.06.202509:25 | Etihad Airways 8460 | Seoul (ICN) (UBN) | delayed | Claim Refund |
17.06.202509:15 | Etihad Airways 3783 | Frankfurt (FRA) Budapest (BUD) | delayed | Claim Refund |
17.06.202508:50 | Etihad Airways 8363 | Raleigh (RDU) Boston (BOS) | delayed | Claim Refund |
17.06.202508:30 | Etihad Airways 8436 | New York (JFK) Boston (BOS) | delayed | Claim Refund |
17.06.202508:20 | Etihad Airways 6051 | Munich (MUC) Budapest (BUD) | delayed | Claim Refund |
17.06.202507:45 | Etihad Airways 5274 | Almaty (ALA) (NQZ) | delayed | Claim Refund |
17.06.202507:05 | Etihad Airways 7244 | Lyon (LYS) Brussels (BRU) | delayed | Claim Refund |
17.06.202506:30 | Etihad Airways 7212 | Stockholm (ARN) Brussels (BRU) | delayed | Claim Refund |
16.06.202522:25 | Etihad Airways 5287 | (NQZ) Almaty (ALA) | delayed | Claim Refund |
16.06.202522:15 | Etihad Airways 3777 | Frankfurt (FRA) Budapest (BUD) | delayed | Claim Refund |
16.06.202520:50 | Etihad Airways 5256 | (NQZ) Aktyubinsk (AKX) | delayed | Claim Refund |
16.06.202518:29 | Etihad Airways 8315 | Boston (BOS) Seattle (SEA) | delayed | Claim Refund |
16.06.202516:59 | Etihad Airways 8275 | New York (JFK) Burbank (BUR) | delayed | Claim Refund |
