Etihad Airways Compensation for Flight Delays and Cancellations

Yurii Semikopenko
08.08.2024

Passengers of Etihad Airways who have faced a delayed or cancelled flight have a legal right to compensation. According to EU Regulation 261/2004, airlines must compensate passengers if there’s a significant disruption. In this article, we’ll examine your rights and the actions you need to take to receive the compensation you have a right to from the airline.

Etihad Airways Flight Delay or Cancellation Compensation

Before claiming the Etihad Airways compensation, you should be aware of the conditions and the amount of compensation you may expect to get in case of flight cancellation or delay.

Etihad Airways Compensation for Flight Delay

In line with UK and EU regulations, passengers are eligible for up to €600 in compensation per person if their flight is delayed. It’s essential to note that this flight delay compensation is based on the flight’s landing time, not the departure time, so the key to your claim relies on the actual time you land at your final destination.

Let’s take a look at how much compensation you may receive if your flight is delayed. The amount of compensation depends on various criteria, including the duration of the delay and the distance of your flight:

Less than 3 hoursBetween 3-4 hoursOver 4 hoursDistance
€0€250€250All flights up to 1500 km
€0€400€400All flights between 1500 km and 3500 km
€0€400€400All intra-EU flights over 3500 km
€0€300€600All non-EU flights over 3500 km

Be aware you might not receive compensation for every flight delay. Etihad Airways is not obliged to compensate passengers when extraordinary circumstances outside their control arise. This includes bad weather, airport issues, or air traffic controller strikes. In these cases, you will usually not be given compensation as it is not the airline’s fault.

Etihad Airways Compensation for Flight Cancellation

European Union Regulation 261/2004 states that airlines are required to inform passengers of flight cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you could qualify for flight cancellation compensation ranging from €250 to €600 per passenger, according to the flight distance. However, if the airline provides you with an alternate flight, it may avoid compensation for the cancelled flight if the following conditions are met:

Advance NoticeRe-routing Requirements
14 DaysNone
7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flight
Less than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight

Even when accepting another flight, passengers retain their claim for compensation if they still experience significant delays at their final destination. The compensation amount is determined according to two criteria: the distance of the flight and the duration of the delay, according to the table provided below:

Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance
€125€250€250€250€250All flights 1,500 km or less
€200€200€400€400€400Internal EU flights over 1,500 km
€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km
€300€300€300€600€600Non-internal EU flights over 3,500 km

Etihad Airways doesn’t have to compensate you if they offer an alternative flight that departs and arrives around the same time as your original flight. Moreover, you usually won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as adverse weather conditions or when airline staff goes on strike.

Are Etihad Airways Flights Covered By EU 261/2004?

European Union Regulation 261 covers all flights departing from European Union airports. This regulation also extends to flights arriving in the EU if the airline is based in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland.

Nevertheless, Etihad Airways isn’t a European airline. Consequently, they are not obliged to pay you compensation if their flights operate outside of Europe. This is true even for their flights to Europe if they start outside the EU.

ItineraryCovered by EU 261
Flights departing from EU airports✔️ Yes
Flights arriving at EU airports❌ No

How to Claim Compensation from Etihad Airways

If your travel plans have been affected by a flight delay or cancellation with Etihad Airways, it’s crucial to know that you might be entitled to compensation under EU regulations. That’s why it’s crucial to familiarize yourself with the process of claiming compensation. Here’s what you need to do:

  • Complete this form. You’ll need to provide details such as your flight number, date, and the problem you faced.
  • Let our experts help you. Once you submit the form, our team will take over. We know the EU laws comprehensively and will do our best to secure your compensation. You are only charged if we win your case.

These steps will assist you in filing your claim quickly and increase your chances of receiving the compensation you’re owed. You might have plenty of time after your flight to submit a claim, but it’s best to do it as soon as you can while you still remember all the details.

What You Can Get Besides EU Flight Compensation

Etihad Airways goes the additional mile to help passengers during travel disruptions by providing services that complement flight compensation.

Right to Care

When flight disruptions happen, Etihad Airways is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, kicks in when flight delays exceed two hours. The services provided include:

  • Meals and Refreshments: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks.
  • Communication: Etihad Airways offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts.
  • Accommodation: If the delay extends for the night or requires an additional stay, Etihad Airways provides hotel room accommodation. This also includes transportation between the airport and the hotel.
  • Special Assistance: Extra care is given to passengers with reduced mobility or special needs.

To access these services, you can simply approach airline staff at the airport for immediate assistance.

Rebooking and Refunds

When Etihad Airways cancels a flight, passengers can choose to receive a full refund or rebook on another flight. This option is essential for minimizing travel disruptions and helping passengers to manage unforeseen circumstances successfully.

  • Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance.
  • Rebooking: if you choose to continue your journey, Etihad Airways shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Etihad Airways shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, even in a higher class, at no additional cost to you if that’s the only available option.

It’s crucial to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re entitled to a partial refund of the cost difference. Furthermore, if your booking involves connecting flights, Etihad Airways shall help in rebooking your entire journey, not just the cancelled segment.

Whether opting for a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.

Recent Flight Delays and Cancellations

Was your flight delayed or cancelled without a valid reason? Check our table for the latest flight delays and cancellations. Assess your right to compensation using our claim checker, and let us protect your rights and pursue compensation for you.

Did not find your flight in our table? Try our compensation form, and we will check it for you.

Date Airline (Flight number) Route Status Your compensation

30.03.202519:25

Etihad Airways

8464

Seoul (ICN)

Ho Chi Minh City (SGN)

delayed

Refunds

30.03.202516:30

Etihad Airways

7829

Tokyo (KIX)

Tokyo (HND)

delayed

Refunds

30.03.202516:20

Etihad Airways

1385

Kathmandu (KTM)

Abu Dhabi (AUH)

delayed

Refunds

30.03.202516:00

Etihad Airways

7581

Madrid (MAD)

Arrecife (ACE)

delayed

Refunds

30.03.202513:55

Etihad Airways

4080

Copenhagen (CPH)

Kiruna (KRN)

delayed

Refunds

30.03.202510:45

Etihad Airways

5717

Shanghai (PVG)

Fuzhou (FOC)

delayed

Refunds

30.03.202507:05

Etihad Airways

7538

Madrid (MAD)

Amsterdam (AMS)

delayed

Refunds

30.03.202506:50

Etihad Airways

5654

Kuala Lumpur (KUL)

Tawau (TWU)

delayed

Refunds

29.03.202516:10

Etihad Airways

8493

Seoul (ICN)

Seattle (SEA)

delayed

Refunds

29.03.202514:40

Etihad Airways

8074

Jakarta (CGK)

Padang (PDG)

delayed

Refunds

29.03.202512:40

Etihad Airways

6459

Sydney (SYD)

Hamilton Island (HTI)

delayed

Refunds

29.03.202506:50

Etihad Airways

5654

Kuala Lumpur (KUL)

Tawau (TWU)

delayed

Refunds

28.03.202519:19

Etihad Airways

8326

Boston (BOS)

Seattle (SEA)

delayed

Refunds

28.03.202517:50

Etihad Airways

8108

Jakarta (CGK)

Padang (PDG)

delayed

Refunds

28.03.202517:45

Etihad Airways

7051

Jakarta (CGK)

Balikpapan (BPN)

delayed

Refunds

28.03.202516:35

Etihad Airways

5280

Almaty (ALA)

(NQZ)

delayed

Refunds

28.03.202515:40

Etihad Airways

7829

Tokyo (KIX)

Tokyo (HND)

delayed

Refunds

28.03.202515:20

Etihad Airways

7905

Tivat (TIV)

Belgrade (BEG)

delayed

Refunds

28.03.202515:10

Etihad Airways

7657

Phuket (HKT)

Pattaya (UTP)

delayed

Refunds

28.03.202515:05

Etihad Airways

7245

Brussels (BRU)

Budapest (BUD)

delayed

Refunds

28.03.202514:10

Etihad Airways

7103

Jakarta (CGK)

Balikpapan (BPN)

delayed

Refunds

28.03.202513:05

Etihad Airways

5860

Paris (CDG)

Berlin (BER)

delayed

Refunds

28.03.202512:40

Etihad Airways

5272

Almaty (ALA)

(NQZ)

delayed

Refunds

28.03.202512:40

Etihad Airways

8467

Seoul (ICN)

Fukuoka (FUK)

delayed

Refunds

28.03.202512:40

Etihad Airways

6477

Sydney (SYD)

Hamilton Island (HTI)

delayed

Refunds

28.03.202512:40

Etihad Airways

4282

Casablanca (CMN)

(DSS)

delayed

Refunds

28.03.202512:40

Etihad Airways

6459

Sydney (SYD)

Hamilton Island (HTI)

delayed

Refunds

28.03.202512:00

Etihad Airways

7133

Padang (PDG)

Jakarta (CGK)

delayed

Refunds

28.03.202511:50

Etihad Airways

5275

Almaty (ALA)

(NQZ)

delayed

Refunds

28.03.202509:40

Etihad Airways

7237

Brussels (BRU)

Berlin (BER)

delayed

Refunds

28.03.202508:05

Etihad Airways

3783

Frankfurt (FRA)

Budapest (BUD)

delayed

Refunds

28.03.202508:05

Etihad Airways

8448

Seoul (ICN)

Tokyo (KIX)

delayed

Refunds

28.03.202507:55

Etihad Airways

3768

Frankfurt (FRA)

Krakow (KRK)

delayed

Refunds

28.03.202507:30

Etihad Airways

8474

Seoul (ICN)

Ho Chi Minh City (SGN)

delayed

Refunds

27.03.202519:25

Etihad Airways

8464

Seoul (ICN)

Ho Chi Minh City (SGN)

delayed

Refunds

27.03.202519:19

Etihad Airways

8326

Boston (BOS)

Seattle (SEA)

delayed

Refunds

27.03.202519:10

Etihad Airways

8450

Seoul (ICN)

Tokyo (KIX)

delayed

Refunds

27.03.202518:15

Etihad Airways

8442

Seoul (ICN)

Fukuoka (FUK)

delayed

Refunds

27.03.202515:35

Etihad Airways

8471

Seoul (ICN)

Nagoya (NGO)

delayed

Refunds

27.03.202515:20

Etihad Airways

8487

Seoul (ICN)

Tokyo (KIX)

delayed

Refunds

27.03.202514:10

Etihad Airways

8449

Seoul (ICN)

Tokyo (KIX)

delayed

Refunds

27.03.202513:05

Etihad Airways

7668

Bangkok (BKK)

Lampang (LPT)

delayed

Refunds

27.03.202512:40

Etihad Airways

6477

Sydney (SYD)

Hamilton Island (HTI)

delayed

Refunds

27.03.202512:40

Etihad Airways

6459

Sydney (SYD)

Hamilton Island (HTI)

delayed

Refunds

27.03.202512:00

Etihad Airways

7133

Padang (PDG)

Jakarta (CGK)

delayed

Refunds

27.03.202511:55

Etihad Airways

3913

Stockholm (ARN)

Kiruna (KRN)

delayed

Refunds

27.03.202511:20

Etihad Airways

5701

Dalian (DLC)

Shanghai (PVG)

cancelled

Refunds

26.03.202521:40

Etihad Airways

6027

Paris (CDG)

Toulouse (TLS)

delayed

Refunds

26.03.202520:00

Etihad Airways

8462

Seoul (ICN)

Sydney (SYD)

delayed

Refunds

26.03.202519:10

Etihad Airways

8450

Seoul (ICN)

Tokyo (KIX)

delayed

Refunds

26.03.202518:15

Etihad Airways

8442

Seoul (ICN)

Fukuoka (FUK)

delayed

Refunds

26.03.202518:10

Etihad Airways

2831

Paris (CDG)

Rome (FCO)

delayed

Refunds

26.03.202517:50

Etihad Airways

8108

Jakarta (CGK)

Padang (PDG)

delayed

Refunds

26.03.202517:35

Etihad Airways

8081

Jakarta (CGK)

Solo City (SOC)

delayed

Refunds

26.03.202515:40

Etihad Airways

7829

Tokyo (KIX)

Tokyo (HND)

delayed

Refunds

26.03.202515:35

Etihad Airways

8471

Seoul (ICN)

Nagoya (NGO)

delayed

Refunds

26.03.202515:35

Etihad Airways

8454

Seoul (ICN)

Tokyo (NRT)

delayed

Refunds

26.03.202515:35

Etihad Airways

6819

Proserpine (PPP)

Brisbane (BNE)

delayed

Refunds

26.03.202514:40

Etihad Airways

8074

Jakarta (CGK)

Padang (PDG)

delayed

Refunds

26.03.202513:10

Etihad Airways

6365

Brisbane (BNE)

Proserpine (PPP)

delayed

Refunds

26.03.202513:05

Etihad Airways

7668

Bangkok (BKK)

Lampang (LPT)

delayed

Refunds

26.03.202512:40

Etihad Airways

6459

Sydney (SYD)

Hamilton Island (HTI)

delayed

Refunds

26.03.202511:55

Etihad Airways

3913

Stockholm (ARN)

Kiruna (KRN)

delayed

Refunds

26.03.202508:10

Etihad Airways

8457

Seoul (ICN)

Nagoya (NGO)

delayed

Refunds

26.03.202508:05

Etihad Airways

8448

Seoul (ICN)

Tokyo (KIX)

delayed

Refunds

26.03.202507:30

Etihad Airways

8474

Seoul (ICN)

Ho Chi Minh City (SGN)

delayed

Refunds

25.03.202517:50

Etihad Airways

7810

Tokyo (NRT)

Tokyo (CTS)

delayed

Refunds

25.03.202516:10

Etihad Airways

8493

Seoul (ICN)

Seattle (SEA)

delayed

Refunds

25.03.202515:35

Etihad Airways

8454

Seoul (ICN)

Tokyo (NRT)

delayed

Refunds

25.03.202514:00

Etihad Airways

8495

Tokyo (NRT)

Seoul (ICN)

delayed

Refunds

25.03.202513:10

Etihad Airways

6365

Brisbane (BNE)

Proserpine (PPP)

delayed

Refunds

25.03.202510:05

Etihad Airways

1371

Manama (BAH)

Abu Dhabi (AUH)

delayed

Refunds

25.03.202509:20

Etihad Airways

641

Abu Dhabi (AUH)

Manama (BAH)

delayed

Refunds

25.03.202509:15

Etihad Airways

5654

Kuala Lumpur (KUL)

Tawau (TWU)

delayed

Refunds

25.03.202509:10

Etihad Airways

1370

Abu Dhabi (AUH)

Manama (BAH)

delayed

Refunds

25.03.202506:45

Etihad Airways

7901

Belgrade (BEG)

Rome (FCO)

delayed

Refunds

25.03.202506:25

Etihad Airways

2865

Reggio Calabria (REG)

Rome (FCO)

cancelled

Refunds

25.03.202506:25

Etihad Airways

2814

Bologna (BLQ)

Rome (FCO)

delayed

Refunds

24.03.202516:10

Etihad Airways

8493

Seoul (ICN)

Seattle (SEA)

delayed

Refunds

24.03.202515:40

Etihad Airways

7829

Tokyo (KIX)

Tokyo (HND)

delayed

Refunds

24.03.202513:05

Etihad Airways

7668

Bangkok (BKK)

Lampang (LPT)

delayed

Refunds

23.03.202517:35

Etihad Airways

8081

Jakarta (CGK)

Solo City (SOC)

delayed

Refunds

23.03.202516:10

Etihad Airways

8493

Seoul (ICN)

Seattle (SEA)

delayed

Refunds

23.03.202515:10

Etihad Airways

7657

Phuket (HKT)

Pattaya (UTP)

delayed

Refunds

23.03.202514:40

Etihad Airways

8074

Jakarta (CGK)

Padang (PDG)

delayed

Refunds

23.03.202514:40

Etihad Airways

3931

Copenhagen (CPH)

Aarhus (AAR)

delayed

Refunds

22.03.202521:10

Etihad Airways

7311

Amsterdam (AMS)

Bergen (BGO)

delayed

Refunds

22.03.202520:50

Etihad Airways

7331

Amsterdam (AMS)

Gothenburg (GOT)

delayed

Refunds

22.03.202518:59

Etihad Airways

8287

New York (JFK)

San Juan (SJU)

delayed

Refunds

22.03.202518:20

Etihad Airways

7900

Belgrade (BEG)

Podgorica (TGD)

delayed

Refunds

22.03.202516:10

Etihad Airways

8493

Seoul (ICN)

Seattle (SEA)

delayed

Refunds

22.03.202515:10

Etihad Airways

7589

Madrid (MAD)

Alicante (ALC)

delayed

Refunds

22.03.202515:10

Etihad Airways

4316

Madrid (MAD)

Rome (MXP)

delayed

Refunds

22.03.202515:10

Etihad Airways

4312

Madrid (MAD)

La Coruna (LCG)

delayed

Refunds

22.03.202514:40

Etihad Airways

8074

Jakarta (CGK)

Padang (PDG)

delayed

Refunds

22.03.202514:00

Etihad Airways

5891

Paris (CDG)

Gothenburg (GOT)

delayed

Refunds

22.03.202513:05

Etihad Airways

7668

Bangkok (BKK)

Lampang (LPT)

delayed

Refunds

22.03.202512:30

Etihad Airways

4311

La Coruna (LCG)

Madrid (MAD)

delayed

Refunds

22.03.202511:50

Etihad Airways

6470

Melbourne (MEL)

Ayers Rock (AYQ)

delayed

Refunds

22.03.202510:35

Etihad Airways

4362

Madrid (MAD)

La Coruna (LCG)

delayed

Refunds

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