Passengers of Air Arabia who have faced a flight cancellation or delay are legally entitled to compensation. According to EU Regulation 261/2004, airlines must compensate passengers when there is a significant disruption. Here, we’ll examine your rights and the actions you need to take to obtain the compensation you have a right to from the airline. Air Arabia Flight Delay or Cancellation Compensation Before claiming the Air Arabia compensation, you should be aware of the conditions and the amount of compensation you may expect to get in the event of delay or flight cancellation. Air Arabia Compensation for Flight Delay According to UK and EU laws, passengers may be entitled to up to €600 in compensation per person if their flight is delayed. It’s essential to note, that this delay compensation is calculated using the flight’s landing time, not the departure time, so the key to your claim hinges on the actual time you land at your destination airport. Let’s take a look at how much compensation you can get if your flight is delayed. The amount of compensation depends on several factors, such as the duration of the delay and the route length of your flight: Less than 3 hoursBetween 3-4 hoursFour hours +Distance0€250€250All flights up to 1500 km0€400€400All flights between 1500 km and 3500 km0€400€400All intra-EU flights over 3500 km0€300€600All non-EU flights over 3500 km Remember you may not be compensated for every flight delay. Air Arabia is not obliged to compensate passengers when extraordinary circumstances outside their control occur. This covers severe weather conditions, airport issues, or air traffic controller strikes. In these cases, you will generally not be given compensation as it is not the airline’s fault. Air Arabia Compensation for Flight Cancellation EU Regulation 261/2004 states that airlines must notify passengers of cancellations at least 14 days before departure. If the airline doesn’t provide timely notification, you may be entitled to compensation of between €250 and €600 per passenger, depending on the flight distance. Nevertheless, if the airline provides you with an alternate flight, it could potentially avoid compensation for the cancelled flight if the following conditions are met: Advance NoticeRe-routing Requirements14 DaysNone7 – 13 DaysAlternative flight departing no more than 2 hours before and arriving less than 4 hours after the original flightLess than 7 DaysAlternative flight departing no more than 1 hour before and arriving less than 2 hours after the original flight Even when accepting a different flight, passengers retain their entitlement to compensation if they still experience significant delays at their final destination. The compensation amount is calculated based on two factors: the flight distance and the length of the delay, according to the table provided below: Under 2 hours2-3 hours3-4 hoursOver 4 hoursNever arrivedDistance€125€250€250€250€250All flights 1,500 km or less€200€200€400€400€400Internal EU flights over 1,500 km€200€200€400€400€400Non-internal EU flights 1,500 km- 3,500 km€300€300€300€600€600Non-internal EU flights over 3,500 km Air Arabia is not obliged to compensate you if they provide an alternative flight that departs and arrives close to the same time as your original flight. Additionally, you generally won’t receive compensation if the flight is cancelled due to circumstances beyond the airline’s control, such as bad weather or when airline workers go on strike. Are Air Arabia Flights Covered By EU 261/2004? EU Regulation 261 covers all flights departing from EU airports. It also covers flights arriving in the EU if the airline originates in the EU. This includes airlines from EU countries as well as Iceland, Norway, and Switzerland. Nevertheless, Air Arabia is not a European airline. Therefore, they aren’t required to pay you compensation if their flights operate outside of Europe. This applies even to their flights to Europe if they start outside the EU. ItineraryCovered by EU 261Flights departing from EU airports✔️ YesFlights arriving at EU airports❌ No How to Claim Compensation from Air Arabia If your travel plans have been affected by a flight delay or cancellation with Air Arabia, it’s important to understand that you might be entitled to compensation under EU regulations. This is why it’s essential to familiarize yourself with the process of claiming compensation. Here’s what you need to do: Complete our form. You’ll need to provide details including your flight number, date, and what went wrong. Let our experts help you. Once you submit the form, our team will manage the process. We know the EU laws well and will do our best to obtain your rightful compensation. You only pay us if we win your case. These steps will assist you in filing your claim quickly and improve your chances of getting the compensation you’re owed. You may have plenty of time after your flight to make a claim, but it’s best to complete it as soon as you can while you still remember all the details. What You Can Get Besides EU Flight Compensation Air Arabia goes the extra mile to help passengers during travel disruptions by offering services that complement flight compensation. Right to Care When flight disruptions happen, Air Arabia is committed to ensuring passenger comfort through the Right to Care provision. This right, established under EU 261, becomes applicable when flight delays exceed two hours. The services provided include: Food and Drinks: Passengers are provided with meals and beverages appropriate to the length of delay. This may include vouchers for airport restaurants or direct distribution of snacks and drinks. Communication: Air Arabia offers two free phone calls, emails, or fax messages to keep passengers connected with family or business contacts. Accommodation: If the delay extends for the night or requires an additional stay, Air Arabia arranges hotel accommodation. This includes transportation to and from the airport and the hotel. Special Assistance: Extra care is given to passengers with reduced mobility or special needs. To access these services, you can simply approach airport staff at the airport for immediate assistance. Rebooking and Refunds When Air Arabia cancels a flight, passengers can choose to receive a full refund or rebook on an alternative flight. This flexibility is crucial for minimizing travel interruptions and supporting passengers to manage unforeseen circumstances effectively. Full Refund: if you request a refund, you can get full reimbursement for the parts of your trip that you didn’t use, including any tickets you only partly used. Also, if the cancellation means your trip no longer serves its original purpose, you may get a flight back to where you first started at the earliest chance. Rebooking: if you choose to continue your trip, Air Arabia shall provide rebooking on the next available flight to your destination. You also have the option to select an alternative route if there are seats available. If the next available flight is scheduled for the following day or later, Air Arabia shall arrange accommodation and transfers as needed. Additionally, you have the right to be rebooked, including in a higher class, at no additional cost to you if that’s the only available option. It’s essential to keep in mind some additional considerations. If you’re rebooked on a lower class than originally booked, you’re eligible for a partial refund of the cost difference. Additionally, if your booking involves connecting flights, Air Arabia shall help in rebooking your entire journey, not only the cancelled segment. Whether choosing a refund or arranging a new flight, the procedures are designed to make this process as smooth as possible, understanding the stress and inconvenience caused by cancellations.